Build-A-Bear Workshop Avaliações 

this order has came in good condition and i liked it

Ordered a cub condo with my bear which was a gift. Didn’t arrive with my order, so rang customer service. They said I can have a refund or they will send me a cub condo. I wanted a cub condo because it was present. A few days later I got a refund for the cub condo so rang them again and was told a refund was put through and It hadn’t been sent. But I could order another one online with PP at £5.99 when the cub condo which I ordered in the first place was 65p…. This is the second time I’ve had trouble with them. Would not recommend at all… customer service is non existent

Absolute rip off! Bought two bears in the Blackpool store last month in the same day both had holes in as they hadn’t been sewn properly, have emailed and tried ringing and had no response I love two hours away from the nearest store! Never again!

I am an Australian and went to the American website to get one of the frog toys as they do not have them on the Australian site. I made a mistake and ordered the wrong one but immediately realised my mistake and sent a message saying I would be happy to pay the extra money for the Hoppy Swirls frog instead of the Spring Green frog. I recieved no reply to all 3 of the messages I sent and only received a replay to the angry message after it was shipped. They said I can return the toy to any store, but when I got in to the only store in the city they told me they are unaffiliated with the American online store and cannot process the refunds.

Absolutely mortified!
!!!!DONT ORDER ONLINE!!!!

Ordered a gift for a friend I spend a lot of money for the clothes and stuff too. At checkout it asked if I wanted the bear dressed and I said yes.
There was nothing stated about stuffing options online.

THE BEAR GOT SENT TO MY FRIEND UNSTUFFED!!!!

I am absolutely mortified and so embarrassed, it will be delivered like that. How on earth do they think it’s okay to send a bear like that to someone. So now my friend is going to get a bear with zero stuffing and can’t do nothing about it!

“Unstuffed” was only stated after it was “posted”

ALSO FAKE TRACKING NUMBER PROVIDED!!!! AVOID AT ALL COSTS. Also you won’t get your money back or won’t get a reply!!!

Used two gift cards to purchase items, received confirmation of order, after a month, goods still not received. Phone-in states they are closed at all times of day, no response to email enquiries. Going to small claims to retrieve my 10 year olds money back.

I tried to place an order with gift card. I got an error so it asked me to do it again. Then the gift card balance had gone to zero. That’s 50pound they just took. And did not reply to my emails.

The toys seem well made and good quality, only time will tell. My reason for two stars is the scent, we added scents to all three toys and well, let’s just say what a waste of £7.50 ( £2.50 per toy ) it is barely noticeable and you really have to sniff around to find it. Very disappointed with that!

Nasty April fools joke to offer a discount which would allow people who otherwise can't afford the bears only for the code itself to be a joke. It doesn't work, checked the t&c's and no reason it wouldn't other than the offer itself was a joke. Pretty cruel when you've told kids they can finally have the bears they want only to find out that they can't. Horrible

Email list Scam? Previously had a great in store experience, I would recommend that, but online felt unpleasant. I gave my email for a $10 off coupon for an online order, even took a screenshot. Never got the coupon emailed to me, but was added to the email list. Called customer service and was told the coupon may have been from a third party site. They checked, and saw I was in fact added to the email list and acceded that the coupon was real. They said they would have 'a request' made to send the coupon to me, but all I've gotten are more emails about products. Still no coupon, just another email list to unsubscribe from.

Ordered a voucher with purchase, been nearly a month and still no voucher! 4 emails have been sent and we called only to be told to email again! If you need to buy from BaB do NOT buy a voucher online, buy the voucher instore instead.

Have ordered from the website multiple times. Have never had an issue. Also went into the Cardiff branch last month to get my daughters 1st birthday bear for £1. Only had to give my email address and that was that no questions asked (apart from how old is she for the price)

DO NOT ORDER ONLINE
I never had any problems with Build a bear until ordering online. Highly do not recommend. Communication is non existent, my order was never delivered, contacting online was useless. I then spent an hour waiting to talk to someone on the phone. They atleast offered a replacement but if it had not been delivered again they would not offer a refund. Surprisingly complacent and unhelpful company. They also use FedEx so beware of terrible or no delivery at all. Stick to buying in store!!

I've just received the hoppy swirls frog which was meant to be a present for my niece however the frog was in no state to be used. Not only did the frog have a hole in the side of it, it also didn't contain the scent which I added (even though it has the tag to say it was). after I found these problems I instantly tried to get in touch with build a bear via their phone services, which are never up! not only this but when I go on their website to return it, I can't see anywhere to print off a returns label.
This is all very disappointing since I've used build a bear many times and never has a problem, but this whole experience has changed my perspective of the company completely.

Don't do it!!
Paid for next day delivery and 2 days later still no delivery. Daughters Birthday on Friday so i'm up against time. Call customer services and its all American as the email confirmation they sent. On hold for over an hour with 0 people in front of me on a queue.

Same crappy song on bloody repeat doing my head in.

Build a Bear UK is obviously in financial difficulty and is diverting to the US.

Anyone in the same situation contact your bank and claim section 75 charge back.

Nobody picks up the phone, responds to email or gives a s@@@!

This company has gone to a hell in a handbasket in the last year's time, ever since they got their new CEO there. The reason for this complaint I am issuing here against BAB is because I placed a big order for my gal for Hearts Day a week ago and this company is trying to cheat me out of 3 rewards points after spending a numerous amount of coin to get this order created and then going out and buying an extra $25 gift card to help defray the costs and after three days of phony promises from their inept customer service staff and waiting on average of 50 minutes just to speak to someone, nothing has been done as I feel I have been lied to by this company after being loyal to these folks for 15 years time. It just seems they don't either give a damn, they purposely hang up on you after these long waits and this happened to me twice in one day, listening to really bad music while on hold and enough is enough!! Beware of this company as y'all would be better off shopping at Vermont Teddy Bear as I have never seen a company just get so bad with their services and the way they treat their loyal customers such as BAB has as of late. This company used to be outstanding but have since deteriorated to an all time low, hence why I am issuing a complaint with them on here and maybe they'll finally wake the hell up and get this issue I have resolved once and for all! Will keep you guys posted and the BBB will also hear from me about these shady practices being conducted by Build a Bear! This is shameful & disgraceful!! I just want my 3 rewards points promised to me so I can attain my $10 gift certificate! And on top of this, they're not even bothering answering their contact us form anymore and just making excuses of them being understaffed and such; well too bad as your company needs to get their crap together and start functioning as a business or you'll be losing tons of customers as changes really need to be made & considered at BAB, especially within their management sector!

UPDATE AS OF 8:55 PM CT...Well, they finally decided to place the 3 rewards points into my account to make it an even 100 points now as I await my $10 gift certificate for reaching this plateau next month.

NOW, with that being said, they tried to pull [yet] another fast one via an e-mail promotional thing they sent to me about completing a new order in my cart with free shipping, but when going into my cart to activate that promo, ohh, how interesting of them to note that the free shipping is only good...for stuff over $30.00 and it's truly amazing what this company has been doing and engaging in as of late. With all the hell they have put me through for three days time (by the way, it took 1:25:46 total, just to get a hold of an agent today and that is NOT a typo at my end), they should just give me the small black baseball hat I currently have in my shopping cart free of charge for this chaos they have caused me, but at least their CSR named Toni and her assistant took care of the rewards points factor for me, but this still needs to be made up to me for all the grief they have caused me and hoping they get this handled right and properly and doing the right thing to boot.

Will update you guys as to what the end verdict will turn out regarding all of this nonsense. They seriously need to make some key changes at the top echelon and that should start with their CEO and CS Manager.

UPDATE 2 at 4 PM CT on 1/21/2022...Just received my order and gee, what a surprise, it's incomplete as I ordered a condo for my gal's bear and it never came and now I'm going to have to wait another hour to get a hold of someone there while listening to horrible music as this company seriously needs to get their act together and fast or they're going to hear from the BBB and FTC for these BS fraudulent practices!!

UPDATE 3 on 1/31/2022 at 4:10 PM CT...After three attempts to get these fools to send my cub condo, it still hasn't been taken care of and this is one of many reasons why after this summer, I'm finished with BAB after being loyal to these people for 15 years time as I feel this company is going downhill ever so slowly as long as they have this inept leadership in tow. This company really needs to get their act together as they're claiming to celebrate their 25th anniversary but this company has been nothing short of a disaster for the past several years time. Just pitiful but no way in hell I'll let them rest until this order is fulfilled properly as i legally paid good tender for this item. Will keep everyone posted on this very soon and just waited for, get this now...1:32:15 just to speak to a customer service rep on this issue and yes, they need to fire both their CEO and Customer Service Manager at once or this company is going to go into a major freefall & fast. Just sheer incompetency on all levels at BAB from top to bottom is the best way I can describe this company right now. Just pitiful!

For a number of years i have bought a gift voucher for my granddaughter (who is interstate0 t build a bear in store.
This year AFTER PURCHASING I find it not redeemable in a store.
They have lost me forever

This is going to be long so bare with me. What was suppose to be a sweet morning remembering David was the complete opposite. As most of you know David and I lost our son Jayson when I was 27 weeks pregnant. Instead of burying him we decided to cremate him and put his ashes inside of a build a bear so he would always be with us. We celebrate Jaysons birthday every year by going to Build-A-Bear and getting him new clothes so when David passed away it was a no brainer on what I wanted to do.

On Friday we decided to go down to Build-A-Bear to get at least 15 build a bears made for David's ashes. I asked them if they could leave the bears open since we had to take them to get zippers placed so we can place Davids ashes inside. The manager who was in shift at the Arrowhead location was very rude and very disrespectful. When she came to talk to me she approached me with an attitude, I explained to her what I was doing and she instantly barked at me saying we can’t leave them open so I asked if she can close them but not make it too tight so we can open them again. She again tells me no and says per "our policy" we have to close them so they are ready to play. I told her these are not for play. She said again "per policy" so myself and about 5 other people looked on their website and none of us could find anything on their website stating or verifying this. I then ask her if we can just buy the bears and take them to get zippers placed on them and bring them back to get fluffed and she says no we can’t touch an altered bear. 🤦🏼‍♀️ Mind you this exact location has re fluffed Jayson who has a zipper on his back and there was no issue at all.

I called the corporate office and the lady (the only one working) who I spoke to must have already talk to the lady at the store. Once I explained to her what I was trying to do she responded with the most disrespectful tone and attitude per policy blah blah blah. I told her I don’t see anything in your policy that states you can’t leave them open or close them loosely. After being disrespected once again I said okay thank you and have a good day. My family seen how upset I was so someone else called them back and the same lady answered and they tried to get transferred to a supervisor. Once they asked for a supervisor they hung up on him instead of transferring him. Very rude!

There is about 18 of us standing outside of Build-A-Bear discussing what we are going to do we are not causing any kind of trouble. The manger at @Build-A-Bear at the Arrowhead location decided to call the mall cops on us forcing us to exit the mall when we were doing nothing at all. We are literally just trying to get some bears made so we have something we can hold when we just want to hug David. This is not my first time doing this we have done this two times now. One for Jayson and one for my cousin. I spend a lot of money at Build-A-Bear every year for Jaysons birthday. I am very disappointed with how they handled the situation when we are dealing with the loss of David. Myself and our family are blown away by the lack of compassion and disrespect we received from them. I WILL NEVER GO BACK OR SUPPORT THIS BUSINESS! #buildabear #buildabearworkshop

I placed an order online, was told it shipped. Weeks later, it never arrived, so I checked the status of the order. It said no such order existed.

They had taken my money immediately, and never shipped my order, and only claimed that they did.

I tried to contact their customer support, their auto chat bot refused to connect me to anyone. I sent in many emails about it, none of them got answered.

I will have to chargeback through my bank. I never expected a company like buildabear to need to sweat and get their grubby hands on $65 from ONE customer, but I guess they must be failing very hard as a business to have to run such a big scam.

Placed my order on December 14th, I didn't expect it to be here by Christmas but it was a gift for my boyfriend. Originally was supposed to be here today, when I come to check on my order it now says it wont arrive until January 31st? USPS doesn't even have any tracking info but im just appalled at how late its supposed to come insanely disappointing