Burberry Service Avaliações 

J ai acheté un manteau noir il y a bientôt 4 ou 5 ans la doublure c est déchiré, usé. J ai demandé à burberry si il pouvait refaire la doublure bien évidement je voulais payer pour ce service.
Voici la réponse « si je ne retrouvais pas le ticket de caisse, il ne pouvait rien faire » et que c est de ma faute de ne pas avoir donner mes coordonnées lors de mon achat.
Incroyable c est un de leur produit et il refuse toute action même en proposant de payer le service. Bravo le chantage si je ne donne pas mes coordonnées je ne suis pas une bonne cliente

J ai 2 imperméables + 3 manteaux hivers + des écharpes et quelques t-shirt

Terminé plus jamais burberry !!!!!!

I ordered a wallet a week ago and haven't received it, as apparently it never arrived with the courier. However, rather than being quickly sent a replacement, I'm being told I need to wait until the 18th of April for an investigation into the missing parcel to conclude. I don't think this is satisfactory as that would be over 3 weeks since I ordered the item.

I appreciate that this is no one's fault in particular and that Burberry has made this investigation an internal policy.

However, I feel that I'm being inconvenienced here through no fault of my own, and being made to wait a month to receive a wallet I should've received last week. Rather than Burberry sending me the item and putting the time and inconvenience onto themselves instead of the customer.

Because frankly from a customer's perspective I'm not interested in an internal investigation by UPS or Burberry. I've paid for an item I haven't received and then I'm being told to wait even longer with no proper apology or compensation. For the price and brand cache, I expected much better.

Køb ikke Burberry

Købte en lang ærmet polo. Modtog den med posten men total stiv og foldet. Vaskede den i vaskepose på 30 grader og opdagende efterfølgende da jeg tog den ud der var hul i ryg. Kontaktede London hvor den var købt . Har skrevet frem og tilbage og chattet . De bad os kontakte afdeling i København da det var tættere på. Sendte ind og fik retur efter en mdr. kontaktede London igen og de skrev det var bare ærgeligt
Seriøst min søn har brugt sine surt tjente 1300 kr på det skidt plus fragt.

Køb ikke noget hos dem!!!!!

Awful service. Purchased a monogrammed scarf. It arrived with the monogram misaligned and the initials wonky. Have refused refund on basis its Cashmere and that this can happen

AWFUL CUSTOMER SERVICE.

I spent £1300 on two items, which were returned the next day from an official UPS collection point and have not received a refund after waiting over a month.

They have now closed the case and are refusing to refund me. UPS or Burberry have lost my items and now am at a loss of over £1300 with nothing to show for it. Spoken to very rudely and abruptly by multiple members of their customer service.

Went for a browse in the Flagstone London store on Regent Street. We were greeted by a young man telling us that we had to have one to one service and he followed us around like a security guard. Made us feel very uncomfortable, as though we were going to shop lift. We left after a minute because of how uncomfortable he made us feel. Despite London itself and other high end stores being exceptionally busy, this store was nearly empty and I can see why. Most awful experience.

RUDE CUSTOMER SERVICE TEAM!! CLAUDIA HANGED UP THE PHONE ON US 3 TIMES! THEY STOLE MY £4000! PARCELS RETURNED TO THEM VIA UPS AND WAS LOST AND THEY CANNOT HELP WHATSOEVER! BUNCH OF THEIVES

This place should be shut! They are selling so expensive items, but noone even know how people on production are treated by them!! They are discriminating people, forcing to wear masks! They should learn how to treat people first! Dont buy anything from this shop!!!

Purchased a pair of Burberry sunglasses on my last trip to Hawaii, fast forward about 3 years. The glasses look like they are delaminating on the inside. Many small pick marks like sandblasting and a couple of larger crazings. Went to store I had purchased them from to see if a) they could be fixed ( told too old, out of warranted,ok) b) is it possible to purchase new lens and have them fixed? - “No, please go to a Sunglass shop and let them do it” Very poor service with no suggested remedies. I was willing to pay for a repair. Last of my money they see.

Ceinture achetée sur le site pour Noël. Renvoyée debut janvier car mauvaise taille (seule boutique où on peut échanger c'est à Paris sinon il faut se faire rembourser et recommander). Le colis que je renvoi est entre temps ouvert et volé par le transporteur. Une enquête est menée auprès d'ups, depuis le 21 janvier, enquête qui est censée être menée entre 10 à 15 jours, malgré plusieurs relances et un mois dattente, à ce jour je n'ai aucune réponse de la part du service client de burberry ni même d'ups (qui me dit que l'enquête est en cours).
Première et dernière fois que je commandais sur ce site.

Mon sac Burberry a commencé à perdre sa couleur, j'ai contacté le service client Burberry pour voir ce qu'ils pouvaient faire, voir juste me vendre un produit pour le protéger. RIEN, maiz rien a été fait. Comme je n'ai plus le ticket de caisse (parce que oui après des années j'allais garder un ticket de caisse) ils m'ont dit qu'ils ne pouvaient pas m'aider et au revoir. Pour vendre des sacs hors de prix ils sont très gentils mais après s'il y a un problème, alors là il n'y a plus personne.

Birthday present for husband. Arrived next day in a nice box but wouldn’t give away that it is from Burberry.
I was so surprised with the speedy delivery.

Also nice personalised card was done for him and we are very happy with the service.

Will return definitely and also share our wonderful experience with friends/family.

Thank you Burberry you made my husbands birthday a great experience.

Have already his next president on my mind!

Tasken går i stykket kun 1/2 år efter købt og er stadigvæk reklamationsret. Efter e-mail frem og tilbage giver de kundensskyld for at slippe fra ansvaret.
Hold jer lang væk fra Burberry butik i Kastrup Copenhagen airport.
Aldrig aldrig køber noget fra dem mere
Anbefalede IKKE til andre

Wouldn’t bother buying a scarf from them, began to fray after 2 or 3 wears. Customer service started off friendly, but their ‘experts’ reviewed pictures and were not willing to accept that it was damaged despite strings of the ends hanging off of it. No offer to exchange, as that’s all we really wanted. You would expert a lot more from a premium brand.

I have had the worst experience with Burberry. More specifically Luxottica, but since Burberry uses Luxottica and is telling me the Luxottica final resolution is, well, final, I’m looping them both into this negative review. Mind you I’m not on social media nor do I leave bad reviews hardly ever. What happened is this. My fiancé, who is on social media and will blow this up on her page if I ask her to, purchasers me a pair of Burberry sunglasses in July of 2020. Shortly thereafter while wearing the glasses they came apart at the right hinge where the arms connect to the face piece. After visiting the Sunglasses Hut where I purchased the sunglasses and being told I’d need to contact Burberry direct, who then passed me on to Luxotica, all during a pandemic, I eventually got in a back and forth in April of 2021 with Luxottica. After some back and forth, I sent them what they needed (or so I thought) and waited for a response but got busy and lost track of everything and never heard back. I then reached back out in December of 2021 to Burberry direct in the hopes they could get a supervisor or manager involved, but was told I’d have to go through the whole process again. They (Ellen) told me they’d keep an eye on everything though for me and escalate, along with attach any correspondence regarding proof of purchase etc that was needed. After providing everything asked of me along with copious pictures, without even being asked to see the sunglasses, I was rebuked and told my claim is rejected for one or more of three reasons, whiteout any additional detail or offer to discuss the matter. Right now I’m horrified at the customer service as compared to some of my experiences with other luxury brands in the space like Nordstrom or Maui Jim.

My boyfriend ordered me a £1400 coat way before Xmas. UPS said they delivered it, when they hadn’t, so Xmas day had nothing to open, and then they told us the coat wasn’t available anymore. Picked a different coat which wasn’t as lovely as the one I wanted, and they’ve sent me a xs, when the coat I ordered was medium. Can’t even fit it on and the box it came in is ripped-like it’s been opened before.

So after feeling deflated I don’t fit in a xs, it’s also a tattered box and disappointing customer service really. You basically ruined my Christmas. Thanks

My boyfriend bought me my dream gift from Burberry and we were both very excited.

When he bought it, he received an email informing that it would be delivered on the 04/01/2022. On the 4th, he received another email informing that they changed the delivery date to 05/01/2022. In order to receive the gift, he did not go to work, he waited the whole day and did not receive it.

He decided to contact Burberry to ask where the parcel was and they informed him that the street name had a letter wrong and because of that the delivery was not possible (even if you search for the 'wrong' street address, it shows you the correct address). Also, Burberry had the correct post code and house number.

Nobody tried to contact him to ask to confirm the address.

All the 'magic' of purchasing a very expensive Burberry gift is lost and now we are only feeling sad and deceived with Burberry and UPS customer services.

J’ai commandé un portefeuille homme avec mes initiales et j’ai reçu un porte monnaie femme . Aucun remboursement à ce jour colis retourne il y plus de 15 j. Vraiment lamentable

I purchased 2 items in the same order but they sent them separately for some reason. They could have easily fit in the same box so I have to mark them down for that.

Strange thing is one of the parcels actually went missing because of UPS. I contacted Burberry customer service who could see that the parcel was probably lost so they sent out a replacement item for me. Good customer service there making up for UPS' mistake.