the products and customer service were fantastic, my only complaint was the lead time on the order. Took a bit over three months to receive the product.
A empresa respondeu
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Veja o que dizem as avaliações
It is so easy to order through our rep. Delivery is always timely and we rarely have incorrect orders. The one time we had a small issue, it was corrected immediately. Their prices and quality are als... Ver mais
A empresa respondeu
Thank you again Krysty for showing up and truly being a partner in this! She assisted me with a customer that had some after purchase issues. Krysty came in clutch with an answer that worked for our s... Ver mais
A empresa respondeu
Materials were packaged well and came on-time. Freight Company even went the extra mile and called me to verify delivery address since it didn't seem right. Saved us a big headache and delivery was re... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
Busch Systems has been passionately delivering recycling and waste solutions for over 30 years and is the #1 rated brand in the industry according to Trustpilot! With a comprehensive offering of customizable recycling & waste containers, and with the addition of the Waste Diversion Consultation team, Busch Systems is committed to providing solutions designed to meet the comprehensive needs of customers’ collection programs.
Informações de contato
81 Rawson Ave, L4N 6E5, Barrie, Canadá
- 7057220806
- christinal@buschsystems.com
- www.buschsystems.com
4,8
Excelente
601 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
They were so great with communication…
They were so great with communication and delivery times! Thank you!!!
1 de outubro de 2021
Resposta de Busch Systems
Hi Kelly,
Your positive comments are really appreciated and thank you for taking the time out to make them. We make customer experience and satisfaction our priority.
A compliment like yours makes us realize we are doing something right.
Thank you!
The Busch Team
Resposta de Busch Systems
Hi Isaac,
Here at Busch, we take customer feedback very seriously and are thrilled to receive your praise for our products and services.
We look forward to being of service to you in the future!
Sincerely,
The Busch Systems Team
Great Products from a Great Company
Busch systems made it extremely easy for me to source recycling bins for our buildings new green policy. Their products are well made and designed, and dealing with sales was a breeze, they were responsive and friendly. The containers I ordered were well packaged for shipping and arrived in a timely manner. They have a broad range of products to choose from as well, I highly recommend their products.
1 de outubro de 2021
Resposta de Busch Systems
It's reviews like this that make our day!
Our team strives to provide excellent service and high-quality products to meet our valued customer needs. We have shared your wonderful review with the team to let them know their hard work has not gone unnoticed.
We are SO happy to hear that you had such an amazing and breezy experience with Busch Systems.
Cheers,
The Busch Systems’ Team
Compliment to Busch
Our company, Faulkner County SWM District has ordered recycling bins from your company for years now and we are completely satisfied with the quality of the product and delivery time.
1 de outubro de 2021
Resposta de Busch Systems
Hi Jean,
We are thrilled to hear our products and service met your expectations and your recommendation is highly appreciated.
We thank you for your support and being part of The Busch Systems family.
Excellent service and delivery response.
10 de agosto de 2021
Resposta de Busch Systems
Hi Guy,
Thank you for the 5-star review.
We're happy your experience with Busch was a pleasant one and we can't wait to be of service to you in the future.
Sincerely,
The Busch Team
Resposta de Busch Systems
Hi Justyna,
It makes us very happy to hear you were thrilled with the quality of our products and service, that's what we aim for!
We look forward to serving you again with any waste and recycling bin needs you may have in the future.
Cheers,
The Busch Team
I enjoy doing business with Sarah at…
I enjoy doing business with Sarah at Busch Systems! She is prompt and helpful and makes sure our order arrives complete, and on time.
4 de agosto de 2021
Resposta de Busch Systems
Hi Jane
We think our team members are pretty special and we’re happy you agree! We’ll pass along your review to Sarah, so she knows her hard work has not gone unnoticed.
Thank you for taking the time to provide us with such a great review and we look forward to being of service in the future.
Sincerely,
The Busch Team
Great Service!
3 de agosto de 2021
Resposta de Busch Systems
Happy Wednesday!
Thank you for the 5-star review – we have shared it with our team.
We are happy to hear about your positive experience with Busch Systems!
Cheers,
Busch Systems’ Team
We couldn't be happier with end product…
We couldn't be happier with end product we received! The customer service team and especially Rae-Ann did an amazing job of helping us select a product that works best of us and hold our hands in the design process.
23 de julho de 2021
Avaliação não solicitada
Resposta de Busch Systems
Wow, what a review!
At Busch Systems, not only do we sell recycling & waste containers; we're also very passionate and dedicated to providing top-notch customer service.
Nothing makes us happier to hear our customers found bins to compliment their recycling programs and their physical environment.
We look forward to working with you in the future.
Sincerely,
The Busch Systems Team
Resposta de Busch Systems
Sheila, thank you for your wonderful review and feedback.
We will be here to assist with any waste and recycling bin requirements you may have in the future and hope your Busch System products are meeting your expectations.
Hope you enjoy the rest of your week!
Everything was nice and easy
Everything was nice and easy, product is wonderful and the donation at the end was the icing on the cake!
Keep up the great work!
7 de julho de 2021
Resposta de Busch Systems
Hi Warren,
Thank you for taking the time to provide your feedback - we SO appreciate it.
Here at Busch we are passionate about giving back, and knowing we were able to help in any small way is gratifying.
We are so happy to hear that our loyal customers, such as yourself shares the same passion.
Sincerely,
The Busch Systems Team
Great Product, Poor Fullfillment Systems
I placed a wholesale order in early May. The salesperson returned a quote to me, which I approved and sent back the same day. Six weeks later, I called to ask what happened. She said I had never approved the quote. I easily found the email approving the quote, and replied that I had approved it. Then my product was finally shipped. This is not the first time I have had similar hang-ups with this company. Something is just not streamlined.
However, having submitted my review, I now have been told that my problem was investigated and hopefully that will lead to better fullfillment.
6 de julho de 2021
Resposta de Busch Systems
Hi Ellie,
Thank you for taking the time to provide your feedback on your recent order experience. We apologize for the delay in processing your order but hope your new Busch Systems products have met your expectations.
Our Sales Manager has investigated and it appears your second email was routed to our spam folder in error and she has escalated to our technical support team to rectify moving forward.
Our team appreciates your business and we look forward to being of assistance moving forward with any waste and recycling receptacles you may need in the future.
Sincerely,
The Busch Team
Excellent customer service
Excellent customer service. Clear options/pricing/availability. Fast delivery.
5 de julho de 2021
Resposta de Busch Systems
Hi Danny
We appreciate you taking the time to provide us such an amazing review, Rebecca will be thrilled to hear that you had such an amazing and breezy experience with Busch Systems.
Have a great day,
The Busch Systems Team
Excellent customer service
Excellent customer service, knowledgeable staff. Great products too.
5 de julho de 2021
Resposta de Busch Systems
Hi Brad,
Thank you so much for the positive review!
We're pleased to hear you've had such a positive experience with Busch Systems and your comments have been shared with our team.
All the best,
Busch Systems Team
The right product at a reasonable price
This category is full of very high end and equally low end products. Busch seems to have hit the sweet spot of good quality and design without over the top pricing. Customer service was excellent.
5 de julho de 2021
Resposta de Busch Systems
Hi Jeffrey,
Thank you for the 5-star review. We shared your amazing review with Bryan and his team.
It’s great to hear that we continue to exceed expectation. We strive to support everyone who cares about waste diversion with leading edge products and services that maximize the quantity and quality of their recycling program.
We look forward going above and beyond when working with you in the future.
Cheers,
The Busch Team
Great customer service; poor delivery communications and packaging
I've been working with Busch Systems for nearly four years and although their customer service and product selection is excellent, delivery communications and the state of product packaging upon arrival is consistently disappointing. I always request advanced notice of the expected delivery date; never happens, and for three years in a row the pallets of compost bins are damaged due to tipping in the back of the delivery truck. Very frustrating when the shipment arrives and staff aren't prepared on-site to help with the unloading/storing of the bins because we're not given notice of delivery date. Additionally, we have to continuously apologize to our customers because nearly half of the boxes are torn open and damaged from the pallets tipping. Will likely look into other vendors since this has been a recurring issue.
2 de junho de 2021
Resposta de Busch Systems
Hello Kennedy,
Thank you for taking the time to provide your feedback. We deeply value our customer’s opinions and we’re grateful our customer service has met your expectations. However, we’re very sorry for the issues you experienced with your recent Soil Saver order.
As a product we offer but don’t manufacture, the Soil Savers ship directly from our supplier. In response to your feedback, we’ll explore opportunities with the supplier to improve packaging and communication so our Business Development Managers can share pertinent information with customers like yourself and damage to the product will be less likely to occur.
Your Busch Systems representative will be in touch to discuss.
The Busch Systems Team
Resposta de Busch Systems
Hi Jim,
It's reviews like this that make our day!
We are happy to hear about your seamless experience with Busch. We're very grateful for your business and look forward to working with you again in the future.
Kind regards,
The Busch Team
Repeat customer for the Busch office…
Repeat customer for the Busch office desk side recycling containers and waste buckets. Excellent customer service and products. If you want the best, go to Busch!!!!!
Robert Wilkes
Husky IMS Ltd.
1 de junho de 2021
Resposta de Busch Systems
Wow, what a review!
We love to hear from customers and can't thank you enough for taking the time to provide such an amazing review. Our team takes a lot of pride in their work in order to provide the best customer service experience and the best products available for our loyal customers’, such as yourself.
We look forward going above and beyond when working with you in the future.
The Busch Systems’ Team
Orders are always correct and shipping…
Orders are always correct and shipping is timely
1 de junho de 2021
Resposta de Busch Systems
Happy Wednesday Tom,
We hope you're enjoying your new Busch Systems products and appreciate you taking the time to provide feedback on your recent purchase experience.
Have a great day,
The Busch Systems’ Team
My experience with Busch Systems was…
My experience with Busch Systems was great from the quote to receiving the end product.
18 de maio de 2021
Resposta de Busch Systems
Hi Terry,
Thank you for the 5-star review, we appreciate it. We are happy to hear that you have enjoyed your experience with our company.
We look forward to continuing to WOW you!
Sincerely,
The Busch Systems Team
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