Have used Buxtons in the past but hadn't lately as too far away, however after being let down by another firm lacally to me, checked our their prices for a Stihl Kombi 94 unit. Went over saturday mo... Ver mais
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Veja o que dizem as avaliações
Over the top customer service Kelly! I do right of way clearance and install fire brakes around pole structures throughout the Pacific Northwest here in the states and a lot of specialty clothing is... Ver mais
A empresa respondeu
My telephone query with Buxtons about S&J Straight Slasher was dealt with promptly and to my satisfaction. Following this call I immediately ordered, and it was delivered next day. I was advised by... Ver mais
A empresa respondeu
Bought an echo saw in November (already reviewed that experience 5*) unfortunately last week the stop start button boke off whilst in use. Emailed on the day and included pictures which I think were... Ver mais
Detalhes da empresa
Escrito pela empresa
The Midland's Leading Arborist & Landscaping Equipment Supplier. Arborist Supplies & Garden Machinery - Available in-store at our showroom, or online at www.buxtons.net
Informações de contato
Coppice House, Teddesley, ST19 5RP, Staffordshire, Reino Unido
- 01785712397
- sales@buxtons.net
- www.buxtons.net
4,6
Excelente
155 avaliações
Sem histórico de pedidos de avaliações
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Resposta da Buxtons
Thank you, Colin. We're happy to hear that you're impressed with our range of products and our speedy delivery! We work hard to ensure customers get the fantastic products we stock as fast as possible. Your feedback means a lot to us, we hope to hear from you again very soon.
Very good service
Very good service, well packaged and delivered on time. Excellent!
17 de agosto de 2018
Avaliação não solicitada
Resposta da Buxtons
Thanks, Alan for this 5-star review. The team are so glad to hear you had a great experience using Buxtons.
Sophie Burgess, Digital Marketing
Good company to deal with
12 de agosto de 2018
Avaliação não solicitada
Resposta da Buxtons
Thank you, Nicholas. We're happy to hear that you're happy with our service, and hope to hear from you again very soon.
Lewis Wickes,
Digital Marketing
All the kit I needed was there
All the kit I needed was there and at a reasonable price. There was a glitch with the third party payment system but that got sorted out without any fuss.
11 de agosto de 2018
Avaliação não solicitada
Resposta da Buxtons
Thank you, Pedro. We're sorry you had an issue with our payment gateway. We work hard to ensure our customers have the smoothest purchase experience possible. However sometimes we have issues out of our control. Thank you for your feedback, we really appreciate it. We hope you hear from you again soon.
Resposta da Buxtons
Thank you, Debbie. We're happy to hear that you're impressed with the speed of our delivery! We work hard to ensure customers get their orders as fast as possible. We hope to hear from you again very soon.
Good service thanks
6 de agosto de 2018
Avaliação não solicitada
Resposta da Buxtons
Thank you for this 5 star review Mark! We look forward to hearing from you again soon.
Lewis Wickes
Digital Marketing
Buxtons
Resposta da Buxtons
Hi Ross,
Thanks for the wonderful review. I'm absolutely delighted that you're so happy with our service. The Buxtons team strive to provide the absolute best experience possible. We hope to hear from you again soon.
Kind Regards,
Lewis Wickes
Digital Marketing
Buxtons
Highly recommend.
Easy to use Website Mega quick delivery And very good value for money
our only regret …. Not finding Buxtons earlier
20 de julho de 2018
Avaliação não solicitada
Resposta da Buxtons
We are incredibly grateful that you took the time out to leave us this review Paul. Our company values put customer satisfaction as top priority and we are committed to offering great prices on only the best products. It's customers like you that make our job wonderful. We look forward to serving you again soon.
Lewis Wickes,
Digital Marketing
Buxtons
Great prices and swift postage
7 de julho de 2018
Avaliação não solicitada
Resposta da Buxtons
Thank you for this 5 star review Ms Holmes! We look forward to hearing from you again soon.
Lewis Wickes
Digital Marketing
Buxtons
My order arrived swiftly as promised
My order arrived swiftly as promised, all in good condition.
5 de julho de 2018
Avaliação não solicitada
Resposta da Buxtons
Hey Ben, we're delighted to hear that your order got to you in a speedy fashion. Our despatch team, always get orders sent out the same day whenever possible, and we use couriers that provide not only fast, but also affordable service. We hope to hear from you again soon.
Lewis Wickes,
Digital Marketing
Buxtons.
Excellent prompt service
20 de junho de 2018
Avaliação não solicitada
Resposta da Buxtons
Thank you for taking the time to leave us such a good review David. We work hard to ensure top-class customer service. We hope to hear from you again soon.
Lewis Wickes,
Digital Marketing
Buxtons.
Excellent range of arborist helmets in…
Excellent range of arborist helmets in stock, ordered online, quick delivery and price was very competitive.
19 de junho de 2018
Avaliação não solicitada
Resposta da Buxtons
Hello Charles, we're thrilled to hear you had an amazing experience with us. We're proud to stock a wide range of products at great prices. Thank you for choosing to shop with us Charles. We hope to hear from you again soon!
Lewis Wickes,
Digital Marketing
Buxtons.
Honest Company
Having a mower that wouldn't start, I drove a long way to Buxtons.
The Service Manager was friendly and helpful and spotted the problem with my mower in an instant. He told me how to fix it there and then.
He gave me the option of booking it in but explained how busy they were this being the height of the season. I decided to take it home and given his advice it was fixed in a few minutes.
He did'nt have to do this! He could have said nothing and I would have lost the use of my mower for two weeks and had a bill at the end.
Such Honesty has earned you a new customer, and I will travel some distance to have my mower seviced with you in the future. Thank you.
19 de junho de 2018
Avaliação não solicitada
Resposta da Buxtons
We're delighted to hear you had an amazing experience. Our Service Manager Mark deserves all the credit and we've passed your message onto him. The service team here has been at it for well over 30 years and our combined experience makes us the best at what we do. We put customer satisfaction as top priority and we are committed to helping everyone that deals with us to the best of our ability. Thank you, once again for the kind words, we hope to see you back again when it's time for a service. We'd like to offer you a discount, please send an email to marketing@buxtons.net and I'll send you the details.
Lewis Wickes,
Digital Marketing
Buxtons.
great fast delivery and superb customer…
great fast delivery and superb customer service
18 de junho de 2018
Avaliação não solicitada
Resposta da Buxtons
Thank you, Mark, for this 5-star review. The team here at Buxtons is thrilled to hear such good feedback.
Sophie Burgess, Digital Marketing
Good honest service from friendly and…
Good honest service from friendly and helpful staff
15 de junho de 2018
Avaliação não solicitada
Resposta da Buxtons
Thank you, Ray, for this 5-star review. The team here at Buxtons is thrilled to hear such good feedback.
Sophie Burgess, Digital Marketing
Excellent Services would have no…
Excellent Services would have no hesitation in recommending.
Thank you!
13 de junho de 2018
Avaliação não solicitada
Resposta da Buxtons
Thank you, Shirley, for this 5-star review. The team here at Buxtons is thrilled to hear such good feedback.
Sophie Burgess, Digital Marketing
Excellent to deal with
Great service, I ordered from overseas to deliver to family in the UK and had to get in touch to confirm, really fast reply and order delivered in just over 24hrs.
Would defiantly use again.
8 de junho de 2018
Avaliação não solicitada
Resposta da Buxtons
Thank you, Luke, for this 5-star review. The team here at Buxtons is thrilled to hear such good feedback.
Sophie Burgess, Digital Marketing
Will not be going back!
Buxtons wanted 14 days to service and repair my mower. That was Ok by me but I wanted reassurance that I could pick it up at the end of that period as I was going away. I overheard the manager telling the young lady that served me “charge him another £30 if he’s that desperate” When I asked what the charge was for he replied “your queue jumping”. I was gobsmacked. Needless to say, they didn’t have it ready on time.
4 de junho de 2018
Avaliação não solicitada
Resposta da Buxtons
I'm sorry we let you down this time, John. Ensuring each and every one of our customers walks away from Buxtons happy is our first priority. Like all lawnmower repair centres, we're currently very busy with repairs. We advise customers of our estimated waiting times, and we do our utmost to keep to this time frame. However overall repair times can be extended beyond this if repairs are complex, if the spares required for repairs are not in stock, or if the mower needs to be collected or delivered. For customers with a particularly urgent need for a repair we offer a priority service, however there is an extra cost for this service. We're sorry we didn't make this clear at the time, we understand that we handled this poorly. - Lewis Wickes
Brilliant service
Brilliant service - personal call to explain delivery - text next day stating within hour delivery slot. HIGHLY RECOMMENDED
31 de maio de 2018
Avaliação não solicitada
Resposta da Buxtons
Thank you, Jacqueline, we're so glad you're impressed with our service! We're proud of the highly personal customer service we provide. We hope to hear from you again.
Arrived as expected and pleased with my…
Arrived as expected and pleased with my order
20 de maio de 2018
Avaliação não solicitada
Resposta da Buxtons
We're so glad you're pleased, David. We hope to hear from you again soon!
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