The outsourced foreign customer service is nonsense. No solution, hang up on customer. No greetings no bye bye. Like calling at the city bus terminal.
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Veja o que dizem as avaliações
Send wrong part. Have spent an entire day trying to get them on the phone. They have a fake phone system, so calling just puts you on hold indefinitely. They won't answer emails, and obviously do not... Ver mais
Never thought would find parts for 2014 Hyundai Equus but BAP to the rescue! The dealer claimed I would need to pay $7,400 (PARTS ONLY) for two front air suspension replacements; however, the final pr... Ver mais
Their prices are very reasonable, the compressor was packaged securely and well, it arrived on time. I had to return the part, because although BAP said that particular one was guaranteed to fit, it... Ver mais
Detalhes da empresa
Informação fornecida por fontes externas variadas
Auto Parts - Buy Auto Parts is your home for Auto Parts, Car Parts, Truck Parts, Import Parts, Performance Parts and Automotive Accessories.
Informações de contato
6740 Cobra Way, 92121, San Diego, Estados Unidos
- 888-907-7225
- sales@buyautoparts.com
- www.buyautoparts.com
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Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I have used this place many times over…
I have used this place many times over the years always great service and great parts.
I recieved my part overnight as…
I recieved my part overnight as requested. It was the right part and my car is now up and running. I will definitely do service with them again. The customer service rep who helped me to complete my order online was excellent.
Great service including fast shipping…
Great service including fast shipping To Australia
Would definitely use this business again!
Great service and good communication
Great to work with.
Part damaged in shipping- they resolved the issue fast and got me out another part. Would highly recommend and will be buying more from them in the future!
Master Cylinders for 47 & 48 Desoto Cars
Ordered 2 master cylinders, shipment arrived in a reasonable amount of time, packaged well. Currently installing and seems good so far. The BAP brand was half the price of the OEM version.
The right part fast Who could ask for…
The right part fast Who could ask for more.
Well done
The ordering process went smoothly and the order was filled in a timely manner. Price was ok. Item arrived as expected and contained all necessary material.
**HORRIBLE EXPERIENCE**
I WILL NEVER do business with this vendor again. I'm not sure about their other parts, but be advised DO NOT BUY a Rack & Pinion from this vendor!
Purchased a rack & pinion that I paid my local Chevy dealer to install. The first rack I received was SEIZED to the point where the dealer couldn't get my car out of their service bay!!! I was unable to drive my car an inch with rack & pinion #1.
The 2nd rack & pinion was quickly sent - kudos to their shipping department. I was called by my Chevy Dealer and told that my car was ready. They took a 3 mile test drive and it seemed fine. It's a little over 5 miles for me to get home. As I'm exiting the highway, rack & pinion #2, binds up causing a loss of power steering. Took my car back to Chevy. Extensive testing and consultations between my Chevy Dealer and GM Engineers concluded that rack & pinion #2 would bind up when the fluid warmed.
This vendor claims that their remanufactured rack & pinions are thoroughly tested. If this is true, they need to fire their entire Quality Control Department!!! Really? Two consecutive remanufactured rack & pinions are bad???
BUYAUTOPARTS.COM refuses any liability for labor on DEFECTIVE PARTS! When confronted, they offered to refund my money on the part once they received the core. Kudos on this, as they were prompt in the refund process.
Meanwhile, I spent nearly $1,100 on labor installing two consecutive defective parts, and had to pay for labor a 3rd time after purchasing a rack & pinion that works from a different vendor. What should have been around $800 in labor costs was substantially more, all due to "bad auto parts dot com!"
Good customer service experience
Good customer service experience. Part arrived on time as advertised and is now in service. Hopefully, that is the end of it.
Outstanding customer service!
Outstanding customer service!! Easy transactions :)
I received the exact part I needed
I received the exact part I needed. Quick and for a good price.
Mixed customer service
I am in New Zealand and wanted to purchase a $200.00 part. Trying to navigate the online ordering was too hard for non domestic USA customers. I rang and explained to a gentleman what my issue was and he left me waiting on the phone for 5 minutes before the line went dead. Terrible customer service. I rang again and got a woman who was very helpful and processed my order for me. Excellent customer service. The part arrived in a few days and overall I am impressed with BuyAutoParts.
William.
purchased rebuilt turbo for Acura RDX
purchased rebuilt turbo for Acura RDX. I had BAP send it directly to dealer. Dealer installed for 1700.00. Turbo was bad. Discussed with BAP service rep. about quality of turbo rebuilds, [Rotomaster]. Was told it was a Fluke and assured me the next one sent would be good. The replacement turbo was sent and installed for another fee. The Acura dealer said it was not an original equipment rebuild for a 2007 RDX and it would not produce more then 85% boost. This causes a trouble engine/check exhaust signal which then takes out the SH ALL WHEEL DRIVE SYSTEM The turbo is one of two things. 1.Not a match for 2007 RDX or 2. BAP sells turbo rebuilds That are junk. Buyer beware! Wade Swanson 2/20/2022
Their customer service is the worse
Their customer service is the worse. I ordered a steering box # 82-70137 which is advertised as a 16:1 ratio and what I got was a 22:1. I've been trying for almost 2 weeks to get a reply so I can return it for a refund with no success. I ended up doing a chargeback and still no reply to the chargeback. I want a refund!!!!
UPDATE: Almost a month, several unanswered emails, phone calls to supposed customer service who were completely useless, a chargeback through PayPal, but I finally got my refund!!! Buy from anyone but this company. What a mistake. I wish I could sue them for wasting my time. If I could give negative stars it would be a -5 *
ac compressor
good price and fast delivery seem to be a quality product with a good warranty I'm happy so far only time will tell
2008 Suzuki SX4 driveshaft
Needed a driveshaft for a Suzuki that’s hard to find parts for. Received quickly, and found it to be substantially a heavier duty part than stock, and for less than other suppliers. A+ rating for BuyAutoParts!
Perfect flt - Turbo Charger- 2017 Discovery Sport
I ordered a Turbocharge for a 2017 Discovery Sport. The part arrived within a few short days. It was very well packed and secured!. Due to a backlog of work my mechanic finally installed it. He said if fit perfect. I've put on a bunch of miles so far, my car purrs like a kitten. Thank you to BuyAutoParts.com.
parts and accessories.
The job performed by the seller was excellent. no but or try .sipping was fast and the price outstanding.
THANK YOU VERY MUCH
THANK YOU VERY MUCH, YOUR SERVICE IS EXCELLENT
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