BuyTshirtsOnline Avaliações 

615
O TrustScore é 4.5 de um total de 5

4,5

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Service is second to none, every order delivered on time, and the customer seryis faultless, not to mention the value for money product range. For a small business like me, just starting out, I... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

After requesting a quotation for 180 t-shirts earlier this year, the original quotation was honoured. I was rather dubious about paying the full amount up front but I needn’t have worried. After pro... Ver mais

A empresa respondeu

Avaliado com 2 de um total de 5 estrelas

I have been customer for over a year, recently they have been sending damaged stock, t shirts with holes in, stains on the t shirt and today I did a stock check on an order. I don't usually check... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I don't normally write reviews for retailers especially when the orders are relatively trivial, but I've now placed 2 orders in the past month with BuyTShirtsOnline (testing blanks for my merchandise... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de roupas desportivas

Escrito pela empresa

Buytshirtsonline is a family-run business offering branded activewear at cheap wholesale prices. We hold large stocks of Fruit of the Loom, Gildan, AWDis and 60+ more fantastic brands with unbeatable prices. We offer bulk buying options and specialise in high-quality t-shirt printing and embroidery services. https://www.buytshirtsonline.co.uk/


Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

615 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,5

Todas as avaliações

(615)

14 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Would definitely recommend

I've used Buytshirtsonline now for both plain garments and custom screen printed t-shirts. Their prices are always fair, quick turn around and the quality of the prints I've received have been perfect. I'll now be using them as my go-to supplier. I find myself often waiting for some items to restock but I guess that just speaks for their popularity. Looking forward to working with them again soon.

7 de abril de 2021
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Misleading and rude...

My first initial opinion of this company was great I was impressed buy the products they sold and the delivery was reasonably priced and came within the specified delivery time. It was once I opened the parcel that the problems started, I had purchased baby bodysuits from them assuming I was purchasing a 5pack due to the information they have listed on there site stating that these baby grows come in packs of 5. An honest and genuine mistake on my behalf but I believe that this wouldn't of happened if the information on there site was more clear or featured a disclaimer (*This price is for 1 baby bodysuit only*). So my partner first contacted the company to see how there returns work and to explain our situation, she was immediately made to feel stupid and was met with sharp responses from the male she spoke to on the phone. So the second time she contacted them after speaking to me I made sure to check the site to see if the information on there site could be misunderstood leading to a purchase and I would personally believe it could happen and has happened, but for the second time she spoke to this person she was again met with sharp responses with a extremely defensive attitude so this time I asked to speak to him myself in an attempt to explain our situation better but I myself was met with this same attitude and didnt attempt to understand my situation. The main reason I am unhappy is I am now having to pay the delivery myself to return this item and was told its "in our terms and conditions, if your not happy with it then you can pay for it" when in actual fact the terms and conditions state "if you have received the wrong or faulty items we will arrange a collection and send you the correct items. Now obviously if they are not a 5 pack I'm not expecting them to send me the 5 pack for the price I paid but I would of liked to of at least been compensated for the delivery we will have to pay to send them back or at the very least been spoken to with some common decency and respect...

22 de março de 2021
Avaliação não solicitada
logotipo da BuyTshirtsOnline

Resposta da BuyTshirtsOnline

Hello Damon,

I am sorry to hear that you feel unhappy with your recent order. We note that you did explain on your phone call that you thought that you were purchasing a pack of the babygrows - my colleague tried to explain clearly and politely that we only sell items on our website individually and no where on the website does it state that these garments are sold in packs of five. I understand your frustration that this is not the case but we explained the procedure as clearly as possible and the product specifications on the website are from the brand directly. We do not sell items in cartons or packs and we do not advertise that we do, in anyway.

Having reviewed your phone call from this afternoon, my colleague was not rude at any point during the conversation either with yourself or your partner, and provided all of the information required for you to return the goods for a full refund, in accordance with the terms and conditions. It is correct that if you receive faulty goods, we would replace these at our own cost, however, this is not the case with this issue. As you've purchase three items, believing it to be 15 items- we cannot be held responsible for this mistake that you have yourself admiited to being a mistake on your part. We would not provide compensation as you've received the goods as advertised on the website. We sell lots of garments daily and no where in our opinion does it advise that items are sold in packs.

We hope that the information provided has been sufficent in this case and sincerely apologise if you feel differently.

Kind regards.

Avaliado com 5 de um total de 5 estrelas

Highly recommend BTO

Just after Christmas I set up my own printing company, trying to find a decent company to put my trust in was going to be hard, so with a bit of google searching I tried BTO, I put my first order in which stated 3-5 days well 2 days later and with a tracking number from DPD my parcel came, very quick reliable service and a huge range of clothing for all your needs from work wear to sports wear to hospitality wear. Highly recommend

18 de março de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Awesome

Awesome! Fast processing time, everything arrived on time, right to the door. Easy procedures with the customs. T-shirts quality are absolutely GREAT! Very friendly customer service was always quick and helpful to reply for all my questions! Definitely, I will order from them again. I HIGHLY RECOMMEND THEM!!!
THANK YOU SO MUCH!

4 de março de 2021
Avaliação não solicitada
logotipo da BuyTshirtsOnline

Resposta da BuyTshirtsOnline

Hi Rach! Thank you so much for taking the time to leave such a lovely review - we're so glad that you love your order.

Avaliado com 5 de um total de 5 estrelas

Absolutely incredible!

Absolutely incredible!! Was so skeptical because of how cheap the prices were. But I got 10 jumpers for only £65. Was also a bit worried that the delivery was going to take a while especially because of Covid. But it came the next day!! 1000% recommend i am so pleased.

26 de fevereiro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Superb customer service

Superb customer service, superfast delivery (during these covid times at that) very good quality, and any issues/problems with delivery or products are swiftly handled and sorted immediately. There Perfect! Fr Fr

4 de fevereiro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

So good I've used them twice in 2 weeks!

I've now made two orders. I'm so pleased with the speed and efficiency of Buy Tshirts online. My first order was made 4.40 on a Friday and arrived by 10am on Saturday morning. My second was made on Sunday and arrived first thing on a Tuesday. Brilliant. They are really great. Have a fantastic selection of products and I used the online chat to ask about colouring of t-shirts had a very helpful chap help me out. Brilliant. 5* service.

2 de fevereiro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fab 🤩 🙏 made my first big order to…

Fab 🤩 🙏 made my first big order to make my own tee shirts 👕 A friend recommended you guys and I see why she did ! They came the next day and all lovely quality and I will be back ! Thank you x

28 de janeiro de 2021
Avaliação não solicitada
logotipo da BuyTshirtsOnline

Resposta da BuyTshirtsOnline

Hi Chloe, we're so happy to know that you love your t-shirts! Thank you for your order!

Avaliado com 5 de um total de 5 estrelas

Definitely use again

I got a few jumpers embroidered and they came out amazing!! Exactly how I wanted them to look. And the customer service was great, Sally was really quick to answer any queries I had and ensured I got the finished product that I wanted. She was extremely helpful and kind when I couldn’t work out what design to go with 😅

18 de janeiro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

First Order - Great Service

Ordered for the first time right before Christmas.
It was a fairly large order.
All arrived, packed well and quicker than expected.
Very happy and will order again.

13 de janeiro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great company

I highly recommend this company! I ordered some embroidered and printed T-shirts and was given great customer service along the whole way from organising a quote to final designs. I'm especially thankful to Chris for great advice and fast responses to my many questions! The T-shirts arrived quickly and were great quality. Overall, very happy and will be using them again for any future orders.

6 de janeiro de 2021
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

If i could give them zero stars i…

If i could give them zero stars i would. I placed a order on the 12th and was told delivery would be within 2-5 days. I gave them 10 days before contacting them as i know there are postal delays etc.

I emailed them and received a response telling me they haven’t even dispatched my order. I messaged again asking when my order will be dispatched and when I’m likely to receive to which I received the same email which now seems like a automated response.

Shocked at the disgusting customer service this company provides. I understand that delivery delays are inevitable however i should have been contacted and made aware of the situation so i could make other arrangements. Also, why are you ignoring my questions by replying to my messages with the same message.

I am now left without stock for my customers thanks to this unprofessional company.

22 de dezembro de 2020
Avaliação não solicitada
logotipo da BuyTshirtsOnline

Resposta da BuyTshirtsOnline

Hello Millie,

I am sorry to hear about these issues with your order.

As our team already advised, the delays we were experiencing over the Christmas period were unprecidented and we are working to ensure customers orders are with them as quickly as possible. Every time you have contacted ourselves, we have responded with all necessary information in a timely and professional manner. Further to this, we have refunded your order as requested.

We apologise for any inconvenience these delays may have caused.

Avaliado com 5 de um total de 5 estrelas

Wonderful service

I’ve been purchasing from buytshirtsonline for 2 years now and I must admit their customer service is second to none. Sometimes white garments have arrived dirty or with marks, and they have sent replacements straight away. The reason I am writing this review though is because I literally put a last minute order in yesterday, and needed it to arrive before Christmas, but it said it was expected to arrive in January so I was a little deflated, I did not raise this issue with anyone and it wasn’t the end of the world. But less than 24hours after ordering, my garments arrived. Wonderful service and I couldn’t be more thankful. Thanks

21 de dezembro de 2020
Avaliação não solicitada

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