Caffyns Skoda - Tunbridge Wells - Service dept. I want to thank Caffyns service dept in Tunbridge Wells and particularly Pippa Lloyd for probably the best experience I’ve had when engaging with... Ver mais
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Veja o que dizem as avaliações
Bought a Volvo XC90 on 15th July. 5 days later reported a major steering fault. Since then has been back to the garage 3 times and still not fixed the problem and now the breaks are squeaking and it a... Ver mais
I have recently purchased a car that I found online at Caffyns Vauxhall in Ashford. I cannot give enough praise to the young sales person, Ebony, who helped me through the process. From my init... Ver mais
I stopped using main dealers 20 years ago after experiences with Audi, but with an EV, an EX30, I can't drop it around to my local neighbourhood garage for repair. So I'm really pleased that Eastbourn... Ver mais
Detalhes da empresa
- Concessionária
- Concessionária Audi
- Concessionária Seat
- Concessionária Skoda
- Concessionária Volkswagen
- Mecânica de Carros
Sobre Caffyns
Escrito pela empresa
Over 150 Years of History
Exceptional Customer Service
Outstanding Aftersales Experience
Motability
Giving Back to the Community
Caffyns is proud to be one of the longest running dealerships in the country, having been established for over 150 years. Moving into the motor industry in 1903, we have been offering customers a huge number of new cars, used cars and servicing options ever since.
With 9 franchises available across 17 dealerships in Sussex and Kent, we have something for everyone. The prestigious brands we represent are Volkswagen, Audi, SEAT, ŠKODA, Lotus, MG, Vauxhall, Volvo & LEVC. Finance, business offers and vans are all available, depending on your lifestyle needs.
Exceptional Customer Service
Our friendly and knowledgeable staff across our Caffyns dealerships are here to help with all of your vehicle requirements from sales, business and Motability to aftersales, both in person and on social media.
We are always striving to provide the very best customer service, so we always welcome your feedback on Trust Pilot. Please let us know about your experience with Caffyns to help us improve and also help other customers too.
Outstanding Aftersales Experience
Aside from offering fantastic offers on new and used vehicles, we also boast comprehensive servicing, parts, accessories and repairs as well as other aftersales products to help you get the most out of your car. Our manufacturer approved service centres and fully trained technicians provide the highest quality aftersales for your vehicle, so you can always drive away with confidence.
Motability
Caffyns is proud to be a premier partner of the Motability scheme, ensuring that it’s easier and more affordable than ever for anyone to drive. We have Motability specialists in every branch who are ready and waiting to offer friendly advice and find you the perfect vehicle.
Giving Back to the Community
Here at Caffyns we are always looking for ways to give back to the local communities where our dealerships are. We have partnered with charities such as St Wilfred’s Hospice, Haviland House and Blind Veterans UK in the past and we hope to continue to do so.
Informações de contato
Reino Unido
- feedback@caffyns.co.uk
- www.caffyns.co.uk
3,9
Muito Bom
2 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Good to do business with.
Ian was very helpful and knowledgeable.
18 de julho de 2025
Avaliação não solicitada
Resposta da Caffyns
Thank you for your review and five-star rating, Stephen. We are delighted to hear that Ian was helpful and knowledgeable during your visit. Your feedback is greatly appreciated, and we look forward to welcoming you back to Caffyns Group in the future.
Resposta da Caffyns
Thank you for your kind review and five-star rating, Stuart. We're delighted to hear you found our service efficient and friendly. We hope to assist you again in the future. Best regards, Caffyns Group.
It is always good to get the video…
It is always good to get the video report with recommendations. Very helpful. The whole process is managed well with plenty of timely communication.
16 de julho de 2025
Resposta da Caffyns
Thank you for your kind review and five-star rating, Nicolas. We're delighted to hear you found the video report and recommendations helpful and appreciated the timely communication throughout the process. We look forward to assisting you again in the future. Best regards, Caffyns Group.
Great service
Great service, polite team, Audi cam and detailed price breakdown of work needed really helps.
16 de julho de 2025
Resposta da Caffyns
Thank you for your wonderful review and five-star rating, Jacki! We're delighted to hear that you appreciated the great service, our polite team, and the detailed price breakdown, including the use of Audi Cam. Your feedback means a lot to us, and we look forward to assisting you again in the future. Best regards, Caffyns Group.
Great experience ordering a car part online.
I needed a new door handle for my Škoda fabia. Caffyns had the part in stock and cheaper than the company I have used before. I emailed to check the part and had a reply back within 30mins. I ordered the part Friday and it was dispatched the same day and was with me Monday. Great fast service and a great price. Thanks.
14 de julho de 2025
Avaliação não solicitada
Resposta da Caffyns
Thank you for your fantastic review and five-star rating, Mark. We're delighted to hear that you were impressed with our prompt service and competitive pricing for your Škoda Fabia's door handle. It's great to know that our team could assist you quickly and efficiently. We look forward to helping you again in the future. Best regards, Caffyns Group.
Caffyns VW Worthing is a trusted dealership with excellent after sales service.
Caffyns VW Worthing has provided an excellent service over the many years I have used them. Staff are friendly, courteous, helpful, well informed and professional. Communication is excellent at all stages, whether it’s having you car serviced or when arranging to view and purchase a new car. I arranged a visit to discuss and test drive a new vehicle and the whole experience, from ordering to taking delivery, was flawless. I would recommend highly a visit to this showroom.
26 de junho de 2025
Avaliação não solicitada
Resposta da Caffyns
Thank you for your glowing review, Michael. We're delighted to hear about your positive experiences over the years with Caffyns Group. Your kind words about our staff, communication, and the seamless process of purchasing your new car mean a lot to us. We truly appreciate your recommendation and look forward to continuing to provide excellent service in the future. Best regards, Caffyns Group.
Great service
Great service. Very polite and helpful. I would recommend Audi Brighton for buying a car and their servicing
5 de julho de 2025
Resposta da Caffyns
Hi Lyn, thank you for your fantastic review and five-star rating! We're delighted to hear you found our service polite and helpful. Your recommendation means a lot to us, and we look forward to assisting you again in the future. Best regards, Caffyns Group.
Resposta da Caffyns
Thank you for your five-star review, Mel. We're delighted to hear you were pleased with our prompt service and that we could accommodate your repair quickly. Best regards, Caffyns Group.
Great service from start to finish.
I bought my car from Caffyns Audi, in Eastbourne and since have taken it in for a service and am extremely happy with the service I have received.
2 de julho de 2025
Resposta da Caffyns
Thank you for your review and five-star rating, Lee-Jay. We're delighted to hear that you are extremely happy with the service you’ve received at Caffyns Group. We truly appreciate your continued trust and support. Best regards, Caffyns Group.
Had my car serviced at Shoreham by sea
Had my car serviced at Shoreham by sea
Jason was helpful knowledgeable and super efficient.Great experience
24 de junho de 2025
Avaliação não solicitada
Resposta da Caffyns
Thank you for your glowing review, Colin! We're thrilled to hear about your great experience and that Jason's helpfulness, knowledge, and efficiency made such a positive impression. We look forward to welcoming you back to Caffyns Group in the future.
Have always been treated with courtesy…
Have always been treated with courtesy and respect by the staff at Audi Eastbourne,.
20 de junho de 2025
Resposta da Caffyns
Thank you for your kind review and five-star rating, Mr Willingham. We are delighted to hear that you have consistently experienced courteous and respectful service from our team at Audi Eastbourne. Best regards, Caffyns Group.
Tried to sell me a VW still under…
Tried to sell me a VW still under manufacturers warranty but with an incomplete service history and now constantly sending me advertising emails even after unsubscribing.
23/10/2025 still receiving spam messages from this company!
19 de junho de 2025
Avaliação não solicitada
Resposta da Caffyns
Thank you for bringing your concerns to our attention. We’re sorry to hear about your recent experience.
Firstly, regarding the vehicle you were offered – we understand how important a complete service history is, particularly for a car still under manufacturer’s warranty.
Our intention is always to provide transparent and accurate information about every vehicle we sell.
Secondly, we sincerely apologise for the inconvenience caused by the unwanted marketing emails. We understand how frustrating it is to continue receiving emails after opting out. Please can you email the sales manager and he will be looking into both matters – his email address is rob.skinner@caffyns.co.uk
Thank you for your feedback. If there’s anything we can do assist you further, please don’t hesitate to get in touch.
100/10 for efficiency and service
From the first moment I entered the dealership, I had nothing but fantastic service from start to finish. Daniel and Josh were super helpful and friendly. Outstanding service all the way.
13 de junho de 2025
Avaliação não solicitada
Resposta da Caffyns
Thank you for your wonderful review, Amanda. We're delighted to hear that Daniel and Josh provided you with outstanding service from start to finish. We will be sure to pass on your kind words to them. Best regards, Caffyns Group.
Very pleasant and helpful staff,car…
Very pleasant and helpful staff,car picked up and returned on time and cleaned without asking for.Although it was only for MOT and new number plate.
12 de junho de 2025
Resposta da Caffyns
Thank you for your kind review and five-star rating, Mr Moisy. We are delighted to hear you found our staff pleasant and helpful, and that you appreciated the timely pickup, return, and cleaning of your car. We look forward to assisting you again in the future. Best regards, Caffyns Group.
Quality Car and Quality Service
My Q5 is 12 years old and at 150,000 miles still runs like a new car which is a credit to its build quality and servicing by Team Caffyns at Audi Eastbourne.
12 de junho de 2025
Resposta da Caffyns
Thank you for your fantastic review, Martin. We're thrilled to hear that your Q5 is still running like new after 12 years and 150,000 miles! It's wonderful to know that our team at Audi Eastbourne has contributed to keeping your car in top condition. We truly appreciate your kind words and continued trust in our services. Best regards, Caffyns Group.
Charging cars
After my Vauxhall astra finally gave up the ghost after 16 trouble free years I thought I'd check out what caffeyns in ashford had to offer in way of an upgrade. Needed something I could slide into like suv ( not getting any younger) after checking out some their models James suggested the Hyundai Tuscon that they had taken in part exchange. Smitten immediately, big car but extremely comfortable & easy to drive. James Tindall was extremely helpful & patient as we made a decision about a purchase. Well done James & thank you
2 de junho de 2025
Avaliação não solicitada
Resposta da Caffyns
Thank you for your wonderful review, Michael. We're delighted to hear that James Tindall was able to assist you in finding the perfect upgrade after 16 years with your Vauxhall Astra. The Hyundai Tucson is indeed a fantastic choice, offering both comfort and ease of driving. We appreciate your kind words about James's helpfulness and patience, and we'll be sure to share your feedback with him. Wishing you many enjoyable miles in your new car! Best regards, Caffyns Group.
Helpful and knowledgeable
Non pushy salesman, Daniel Devalle. Very knowledgeable and helpful. Found me the right spec car within my budget and tax band. Great dealership.
11 de junho de 2025
Avaliação não solicitada
Resposta da Caffyns
Thank you for the fantastic review, Claire. We're delighted to hear about your positive experience with Daniel Devalle. It's great to know he was able to assist you in finding the perfect car within your budget and tax band. We truly appreciate your kind words and look forward to welcoming you back to Caffyns Group in the future.
Caffyns Skoda Eastbourne Immensely Helpful
Caffyns Skoda Eastbourne in immensely helpful in assisting my daughter with her application for a car through the Motorbility scheme. Dan was and is continuing to be very supportive and helpful - thanks very much!
9 de junho de 2025
Avaliação não solicitada
Resposta da Caffyns
Thank you for your kind words and five-star review, Kevin. We're delighted to hear that Dan has been immensely helpful in assisting your daughter with her application through the Motability scheme. Your feedback means a lot to us, and we'll be sure to share your appreciation with Dan. Best regards, Caffyns Group.
Patrick & Jamie
After receiving a poor experience from my local Audi branch, I got in touch with the team at Brighton who have been nothing short of brilliant from the first time of speaking to Patrick and Jamie. Both have been excellent and after having an issue with the car I was part exchanging, were understanding and got everything resolved at minimal cost. I will never not recommend Patrick, Jamie and the team to others. Thank you all!
23 de maio de 2025
Avaliação não solicitada
Resposta da Caffyns
Thank you for your fantastic review, Morgan. We're thrilled to hear that Patrick, Jamie, and the team at Caffyns Group were able to turn your experience around and provide excellent service. It's wonderful to know they were understanding and resolved the issue with your car efficiently. Your recommendation means the world to us—thank you for your kind words!
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