Canvas Castle Avaliações 1.089

Fantastic to deal with … great product !

The WORST customer service I've ever encountered. Extremely unprofessional and rude in their responses to me. Then they will argue with you, and ultimately ghost you. They do not offer returns or exchanges period, regardless if you ordered wrong because of their description. The canvas I received was poor quality to boot and had scratches on it. DO NOT DO BUSINESS WITH THIS COMPANY. Look at their reviews on the BBB and they'll confirm my experience!!

Update: they emailed me after I posted this. I wish I could submit pictures to show how rude these people are. I’ve been emailing back and forth with them for over a month to get this resolved. They refused a refund. Refused to exchange. Then flat out ghosted me for another month. Until I wrote this review. Still so rude it’s hard to believe. They said “thank you for writing such a long email! What is your issue now?” As if they don’t know. Same issue. You never resolved it. Do not do business with these people. Read all the 1-star reviews bc they’re all the same…confusing purchasing guide with regards to the frames, rude & don’t honor their return policy. And they insinuate you’re dumb bc you don’t get it.

The canvases are great. It comes on time and isn't to pricey. And it's great quality as well.

I love vast options for sizes!! I love the black border, adding depth and dimension. The prices are unreal!

Easy to order.
Came within the timeframe advised.
Had trouble tracking parcel (error on my behalf), customer service promptly helped me out.
Very happy with picture took an hour to assemble and hang.
Looks really good and the free print was a bonus.
Overall easy and good experience.

It's a very easy website to navigate. And I really liked much of the artwork to choose from. And there's a good variety of artists and art represented on this site.

Easy to find and prices are excellent. Looking forward to get mine

So impressive the pictures, I’m ordering as I type.. can’t wait for it to arrive..

I love the selection!

I didn't realize that my canvas was "just" a canvas and that I needed to order a frame separately - that was not clear on the website. Customer service responded and a frame is on its way to me.

Easy to follow ordering with enough detail.

This company has terrible customer service. I spent $145.00 on product that is poor quality and wont work for me and they will not take any returns. I offered to pay shipping and they just replied with rude comments like "do you know what all sales are final means? Stay clear of this company and find your product elsewhere.
UPDATE: They are not in Florida as the website says, they are in New Zealand. They have now offered to give me a refund if and when I remove the review and after they receive the item back which needs to be shipped to New Zealand at my expense. Lesson learned. ****BUYER BEWARE***

Prompt service, Quality Product, Good Price. What more could you ask for. Cheers.

Amazing pictures and colours

This site gained my attention by such a contrast in colors and making art out of simple objects

The canvas painting wasn’t what I expected. Different colors and look. Very deceiving. Then I paid for framing and I get a DIY frame which was shocking. You pay for framing and what do you get a DIY frame and a rolled up piece of canvas art. The frame doesn’t even fit the painting. The company doesn’t pay for shipping and don’t provide refunds. I am just thinking of throwing away the frame since it’s useless and putting the art in a different frame.

Customer service is amazing. For me that’s very important in making my purchases .

Love all your canvases!!