Christina in customer service was outstanding. She resolved an issue with my order and followed up with me several times to make sure everything was taken care of. She also got back to me to make su... Ver mais
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Veja o que dizem as avaliações
I am leaving this review because Capillus has refused to refund an expensive returned item, even though USPS confirms the package was delivered to the return address and accepted there. I followed t... Ver mais
We had our healing pad for less than a year and several rows of lights stopped working. The customer service was prompt in getting us at with return instructions and were very attentive. Highly app... Ver mais
A empresa respondeu
My experience with Capillus has been wonderful! I definitely recommend it. They package price was very good and they added a gift with. I’m loving it and using it every day!
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
Capillus, LLC is a resource for the millions around the world battling hair loss, connecting patients to hair transplant surgeons & dermatologists for both surgical & non-invasive treatment options. Our products cater to both women & men with thinning hair. Capillus laser therapy caps use safe, low level lasers to energize hair follicles and spur new, natural hair growth. Wear for thirty minutes every other day. Our laser caps are physician-recommended & FDA-Cleared for treatment of alopecia for both men & women. Capillus lasers are clinically proven to prevent the progression of hair loss and regrow thinning hair. Laser therapy stimulates and energizes the cells within the hair follicle renewing the hair follicle for thicker, healthier hair. The hand-free design requires no user effort – making it a preferred choice of doctors worldwide for its high patient compliance. We also offer complementary products for those suffering with hair loss. Capillus Non-laser Products include: Capillus Clinical Hair Therapy products, & Capillus Keratin Fibers.
Capillus. We're All About Hair.
Escrito pela empresa
- Free Clinical Hair Therapy Bundle ($125 Value) with Purchase of Capillus Laser Therapy Cap
- Free Bundle of Clinical Hair Therapy Bundle (Value $125) with Purchase of Capillus Laser Therapy Cap. Offer valid only on purchases made on www.capillus.com within USA. Void where prohibited by law. Some restrictions may apply. limited time only. Use coupon code BOGO06162. Always Free Shipping Over $50 within USA
Satisfaction Guaranteed on All Capillus Laser Caps Purchased on www.capillus.com
You are going to love our laser therapy caps. We guarantee it.
Capillus values your peace of mind and we want you to feel secure about your purchase. We know Capillus laser caps work. In fact, we are so confident in the effectiveness of our devices that all purchases of Capillus laser therapy devices made on www.capillus.com have a 365 day satisfaction guarantee.
We guarantee your satisfaction or we will gladly accept returns of laser devices purchased by customers on www.capillus.com within the first 12 months. Please note that only purchases made directly from Capillus.com are eligible for our satisfaction guarantee. This offer is not applicable to purchases made through physicians or other retailers. Please check with your physician or retailer for their return policy.
Like any medical treatment for hair loss, it takes time to see the results. We want you to give our laser therapy a chance. If after using the device, you decide that you are not satisfied with your results, contact us to initiate a return within 365 days of purchase. The return may only be made by the customer on record verified with a proof of purchase. You will be responsible for return shipping costs, and, if returned after thirty days, a 25% service fee will be deducted from the purchase price. Policy updated on September 19, 2019. For purchases prior to September 19, 2019, please refer to your purchase documentation.
Informações de contato
1715 NW 82 Avenue, 33126, Miami, FL, Estados Unidos
- +1 (786) 888-6249
- info@capillus.com
- www.capillus.com
4,4
Excelente
2 mil avaliações
Respondeu a 82% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Christina has been great!!
Christina has been great at answering all of my questions in a timely manner. She has been great to work with even through my frustrations.
9 de abril de 2025
Resposta da Capillus
Thank you so much for your kind words! We're thrilled to hear Christina has been such a helpful support throughout your experience—even during the frustrating moments. We’re lucky to have her on the team, and your feedback means a lot to us. If there’s ever anything else you need, we’re just a message away!
Warmly,
The Capillus Team
The person I dealt with found the…serial number fir my charger.
The person I dealt with found the charger I needed in a wink! Very impressed
8 de abril de 2025
Resposta da Capillus
Thank you for the wonderful feedback! We're so glad to hear that our team was able to assist you quickly and efficiently. It's great to know you got exactly what you needed without any hassle. If there's anything else we can help with, don’t hesitate to reach out!
Above and beyond
Helpful, they always listen, authentically friendly, solutions oriented, pride in role
7 de abril de 2025
Resposta da Capillus
Thank you so much for your kind words! We're truly honored by your feedback. Our team is committed to providing support that’s not only effective but also personal and genuine—and it means a lot to hear that it shows.
We're always here to listen and help however we can. Thank you for being part of the Capillus community!
A company that excels in more ways than one
I love, love, love my Curavi Pro Laser diod Belt for pain. It is far superior to infared LEDs! I purchased it for sciatica but use it all over wherever i can. After using it constantly for about 2 years it malfunctioned and only partial rows worked. I was heartbroken; for as one can see they are not cheap and to replace it on my meager income is very painful in a different way. Thankfully Capillius offers a superior warranty and stands buy their products! They replaced my belt without hassle! I'm so greatful this company actually stands behind there products. Because my belt works so well I hope to one day be able to purchase a Capillus Healing Pod. I think that would be heavenly. Until then, a girl can only dream. Hope all who purchase this belt are as blessed as I to receive such relief:)
7 de abril de 2025
Resposta da Capillus
Thank you so much for your heartfelt review! We’re absolutely thrilled to hear how much you love your Curavi Pro Belt and that it’s brought you meaningful relief—especially for something as difficult as sciatica. It’s wonderful to know you’ve been able to use it in so many ways to support your comfort and wellness.
We’re also so glad we could honor your warranty and get a replacement to you without hassle. Standing behind our products and our customers is something we take great pride in, and it truly means a lot to hear your kind words.
We’ll be cheering you on for that future Healing Pod—until then, we’re so happy the Curavi Pro is making a difference in your life. Wishing you continued comfort and wellness ahead!
Warm regards,
The Capillus Team
Even though I screwed up with UPS on…
Even though I screwed up with UPS on receiving the delivery (signature required) and the package ended up being sent back to Capillus, the Capillus customer service was super responsive to my email and promptly sent it back out to me. A+ on service!
3 de abril de 2025
Resposta da Capillus
Thank you for your kind words! We are glad that Christina was able to assist you with having your order re-shipped! UPS can be a bit tricky to catch at times. We are happy you have received the device, and we are excited for you to begin your journey to fuller, healthier-looking hair!
Thank you for choosing Capillus
Great customer service
3 de abril de 2025
Resposta da Capillus
Thank you for your review and continued support of Capillus!
Best Wishes,
After being stood up on two virtual…
After being stood up on two virtual calls, Isis was very helpful and accommodating.
2 de abril de 2025
Resposta da Capillus
Alex, we apologize for missing your appointments! We are glad you were finally able to have your issue resolved, and that Isis was able to assist you with your issue!
Thank you for being a value Capillus Customer!
We purchased 2 on a NCL cruise during…
We purchased 2 on a NCL cruise during our day at the Spa. We had a fantastic day at the spa and they did a very good job explaining the benefits.
26 de março de 2025
Resposta da Capillus
Thank you for your feedback Rob! We're happy you had a great experience with the Spa on the cruise! We hope the Capillus Laser Cap does wonders for you!
Thank you for choosing Capillus!
Pro S1
The device I received:
* Is not Bluetooth enabled as listed on the website;
* Did not come with the carrying case as listed on the website.
* The app is not good at all.
Yeli, my CSR is working with me to resolve these issues.
I'm disappointed in what I received vs what the website said I was receiving. Yeli is a very good contact.
I hope my concerns with be resolved.
But your app is really really BAD!
31 de março de 2025
Resposta da Capillus
Hello Dee, thank you for your feedback! We're sorry to hear you received a battery model without the Bluetooth capability; Yeli will be able to assist you with getting the Bluetooth Battery pack for your laser device as well as a Carrying Case! :)
If you have any questions, be sure to ask your Customer Care Agent and she will happily assist you!
Looking forward to hearing about the resolution outcome from you soon! :)
Christina was great throughout the…
Christina was great throughout the whole process. Very easy and simple for my trade in to a new cap!
31 de março de 2025
Resposta da Capillus
Thank you, James! We appreciate the time you've taken to leave a review for our VIP Agent Christina!
We hope you enjoy your new laser cap and thank you for your continued support of Capillus! :)
Courrier delay due to unreadable…
Courrier delay due to unreadable commercial invoice needed to calculate tax payable.
I suggest using DHL which can prepaid tax payable for customer to reimburse.
Next time make sure that the commercial invoice is readable by emailing your courrier
28 de março de 2025
Resposta da Capillus
Hi Rudolf,
We appreciate the feedback you've left on your experience with UPS; Capillus ensures all international orders include necessary taxes and duties for the recipient's country at the time of check out to avoid customs delays or additional charges upon receipt. If additional documentation is required, we are happy to provide you with that information as the Agent did within hours of you reaching out requesting the invoice. Unfortunately, we are unable to control additional security checks customs may perform before releasing the device, and they are performed at random.
Feel free to check back in after a few months of using the device to leave a review on your experience with Capillus!
Capillus responded quickly
Capillus responded quickly to my concern. I sent in my cap for review and the repaired cleaned and returned quickly.
28 de março de 2025
Resposta da Capillus
Thank you for taking the time to leave your review, Richard! It is greatly appreciated!
We are happy we were able to assist you in a timely manner with the issues you were having with your device! We hope your device continues to run flawlessly for years to come!
Thank you for choosing Capillus
Isis was terrific
Isis was terrific. Very knowledgeable about the product. The issue of cap unresponsiveness is uncertain and inconsistent. She's sending me a replacement battery, in case the situation continues.
27 de março de 2025
Resposta da Capillus
Hi Carolyn, thank you for your feedback! We're so glad Isis was able to assist you with your device and provide a solution for you!
We appreciate you working with us and your continued support
Great Customer Service
Karla was a pleasure to work with and was very helpful in assisting to get the best product.
25 de março de 2025
Resposta da Capillus
Alex, thank you for your kind words!
We're delighted to hear that Karla provided you with excellent assistance in finding the best product.
If you need anything else, we're always here to help!
Thank you for choosing Capillus!
She was very helpful and attentive!
24 de março de 2025
Resposta da Capillus
Thank you for your feedback! We're so glad to hear that you had a great experience. If you ever need any further assistance, we're happy to help!
Customer Service
Customer service with Isis was timely, very communicative and helpful. She went out of her way to be helpful and answer all my questions.
24 de março de 2025
Resposta da Capillus
Thank you for your kind words! We’re glad to hear that Isis provided you with excellent customer service. We appreciate your support and are always here if you need anything else!
Best Wishes,
Great customer service and experience…
Great customer service and experience :) I love the product!!
21 de março de 2025
Resposta da Capillus
Thank you for your feedback, Jake! We're happy to hear you are loving your Capillus and we hope to continue to offer products that suit your needs!
We pride ourselves on providing great care; if you ever need anything, we're here to help! :)
Capillus obviously cares about their…
Capillus obviously cares about their customers.
21 de março de 2025
Resposta da Capillus
Hey Gerald! Thank you so much for your kind words! We greatly appreciate your business and hope to continue to provide you with excellent service!
Best wishes,
Overall a GREAT experience!
Prior to making the purchase I had called Capillus twice and on both occasions I was able to speak a live person (no AI, no voicemail) who was very knowledgeable and answered all of my questions. Despite a potential backlog, not only did I receive the cap in one week but, inside the box was a nice note stating that had upgraded my order and provided me with a cap that contains more lasers! - A truly wonderful surprise!
19 de março de 2025
Resposta da Capillus
Bruce, we're happy to have been able to upgrade your laser cap, and shipping after such a delay! Capillus prides itself on providing Excellent Customer Care, and we are so glad to hear you were able to be part of it!
Thank you for choosing Capillus! We're happy to have you
Positive experience with Capillus Products
Positive Experiences with Capillus Products
I have been using the Capillus cap for years, with noted positive results My hair stopped thinning and regrew. I am finding that my recently ordered product, the Curalight Body, is just as effective. My knee and ankle pain is diminishing and my mobility and balance is improved.
24 de fevereiro de 2025
Resposta da Capillus
Thank you for your feedback! We're so glad to hear you have been loving the Capillus Products, and we are elated to hear you are having a much easier time with your mobility!
Thank you for choosing Capillus for your Laser Therapy needs
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