Christina in customer service was outstanding. She resolved an issue with my order and followed up with me several times to make sure everything was taken care of. She also got back to me to make su... Ver mais
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Veja o que dizem as avaliações
I am leaving this review because Capillus has refused to refund an expensive returned item, even though USPS confirms the package was delivered to the return address and accepted there. I followed t... Ver mais
We had our healing pad for less than a year and several rows of lights stopped working. The customer service was prompt in getting us at with return instructions and were very attentive. Highly app... Ver mais
A empresa respondeu
My experience with Capillus has been wonderful! I definitely recommend it. They package price was very good and they added a gift with. I’m loving it and using it every day!
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
Capillus, LLC is a resource for the millions around the world battling hair loss, connecting patients to hair transplant surgeons & dermatologists for both surgical & non-invasive treatment options. Our products cater to both women & men with thinning hair. Capillus laser therapy caps use safe, low level lasers to energize hair follicles and spur new, natural hair growth. Wear for thirty minutes every other day. Our laser caps are physician-recommended & FDA-Cleared for treatment of alopecia for both men & women. Capillus lasers are clinically proven to prevent the progression of hair loss and regrow thinning hair. Laser therapy stimulates and energizes the cells within the hair follicle renewing the hair follicle for thicker, healthier hair. The hand-free design requires no user effort – making it a preferred choice of doctors worldwide for its high patient compliance. We also offer complementary products for those suffering with hair loss. Capillus Non-laser Products include: Capillus Clinical Hair Therapy products, & Capillus Keratin Fibers.
Capillus. We're All About Hair.
Escrito pela empresa
- Free Clinical Hair Therapy Bundle ($125 Value) with Purchase of Capillus Laser Therapy Cap
- Free Bundle of Clinical Hair Therapy Bundle (Value $125) with Purchase of Capillus Laser Therapy Cap. Offer valid only on purchases made on www.capillus.com within USA. Void where prohibited by law. Some restrictions may apply. limited time only. Use coupon code BOGO06162. Always Free Shipping Over $50 within USA
Satisfaction Guaranteed on All Capillus Laser Caps Purchased on www.capillus.com
You are going to love our laser therapy caps. We guarantee it.
Capillus values your peace of mind and we want you to feel secure about your purchase. We know Capillus laser caps work. In fact, we are so confident in the effectiveness of our devices that all purchases of Capillus laser therapy devices made on www.capillus.com have a 365 day satisfaction guarantee.
We guarantee your satisfaction or we will gladly accept returns of laser devices purchased by customers on www.capillus.com within the first 12 months. Please note that only purchases made directly from Capillus.com are eligible for our satisfaction guarantee. This offer is not applicable to purchases made through physicians or other retailers. Please check with your physician or retailer for their return policy.
Like any medical treatment for hair loss, it takes time to see the results. We want you to give our laser therapy a chance. If after using the device, you decide that you are not satisfied with your results, contact us to initiate a return within 365 days of purchase. The return may only be made by the customer on record verified with a proof of purchase. You will be responsible for return shipping costs, and, if returned after thirty days, a 25% service fee will be deducted from the purchase price. Policy updated on September 19, 2019. For purchases prior to September 19, 2019, please refer to your purchase documentation.
Informações de contato
1715 NW 82 Avenue, 33126, Miami, FL, Estados Unidos
- +1 (786) 888-6249
- info@capillus.com
- www.capillus.com
4,4
Excelente
2 mil avaliações
Respondeu a 82% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I WANT TO RETURN THIS CAP!
I’ve been trying to get a return authorization for months and NO ONE will respond. However, they are happy to flood my email and text with messages. Please tell me how to return the laser cap as it has done nothing to improve my hair situation.
23 de dezembro de 2025
Resposta da Capillus
Hello Tracy,
Thank you for bringing this to our attention. We sincerely apologize for the lack of response from our team. We strive to provide unparalleled service to each customer for any reason.
We’d like to clarify that our support and marketing teams operate on separate platforms. As a result, most marketing emails are sent from no-reply addresses and are not monitored for incoming messages.
That said, we have located your request and have assigned an agent who is actively working to assist you with returning your product at no penalty.
Please keep an eye out for a follow-up email from our team member who will be helping you shortly. If you have any additional questions in the meantime, we’re here to help.
The quickness at which the order was…
The quickness at which the order was expedited.
8 de janeiro de 2026
Resposta da Capillus
Thank you for your feedback! We’re glad to hear that the quick turnaround and expedited handling of your order met your expectations.
We truly appreciate you taking the time to share your experience.
Customer Support
I had great customer service from Christina. She went out of her way to help me. I am very greatful for her support.
9 de janeiro de 2026
Resposta da Capillus
Thank you so much for sharing your experience! We’re thrilled to hear that Christina provided such outstanding support and went above and beyond to assist you.
We’ll be sure to pass along your kind words to her, she’ll truly appreciate the recognition.
Resposta da Capillus
Thank you for your feedback! We’re glad we could respond quickly and resolve the issue for you.
New hat was provided and we are very…
New hat was provided and we are very pleased…Thank you…Customer service was excellent
11 de dezembro de 2025
Resposta da Capillus
We’re so glad to hear you’re happy with your new laser cap, and that our customer service was helpful.
Thank you for your feedback!
Outstanding products and customer service representatives.
All customer service representatives who I have worked with since I started using Capillus products (2 years) have been knowledgeable about the products and responsive to all of my needs. One of the products malfunctioned 6 months after my purchase and they replaced it immediately. I have tremendous confidence in the quality of Capillus science, engineering service. There are competitors with similar products and claims, but I am staying with Capillus!
11 de dezembro de 2025
Resposta da Capillus
We’re truly grateful for your continued trust in Capillus over the past two years.
It’s wonderful to hear that our customer service team has consistently provided knowledgeable and responsive support, and that we were able to quickly replace your product when an issue arose. We take great pride in the science, engineering, and service behind Capillus, and your confidence in our brand means a great deal to us.
We sincerely appreciate your loyalty, especially in a competitive market, and we look forward to continuing to support you on your journey with Capillus.
Capillus customer support is top notch.
Capillus customer support is consistently responsive and provides great results.
8 de janeiro de 2026
Resposta da Capillus
Thank you for your kind words! We’re happy to hear that our customer support has been consistently responsive and effective
Isis was very helpful and made my order…
Isis was very helpful and made my order without any problems and was very professional. Thank you Isis.
8 de janeiro de 2026
Resposta da Capillus
Thank you for taking the time to share your experience! We’re so glad to hear that Isis provided such a smooth and professional experience.. We’ll be sure to pass along your kind words to her.
good communication
good communication; when there was a delay in getting the product, they let me know. one of the items arrived slightly damaged; they replaced it within days of me reporting it. two thumbs up!
2 de janeiro de 2026
Resposta da Capillus
Thank you for sharing your experience! We’re glad our team kept you informed during the delay and acted quickly to replace the damaged item.
We truly appreciate your feedback and are happy to know everything was resolved promptly.
Thank you for your prompt response and…
Thank you for your prompt response and shipping.
2 de janeiro de 2026
Resposta da Capillus
Thank you for your kind words! We’re glad we could assist quickly and get your order out promptly. We truly appreciate your feedback.
Customer Service responded quickly and…
Customer Service responded quickly and efficiently to my request to have an order delivered before Christmas when it was tracking to come after the holidays. I appreciated their attentiveness during a very busy season! 😊
26 de dezembro de 2025
Resposta da Capillus
Thank you for your kind feedback!
We’re glad our team was able to assist in expediting your order during such a busy time. We truly appreciate your understanding and are happy we could help make sure it arrived when you needed it.
Great Customer Service
Customer service representative was excellent!! Christina is responsive and knowledgeable and was very helpful throughout. It was nice to interact with someone so competent!
26 de dezembro de 2025
Resposta da Capillus
Thank you for your wonderful feedback! We’re delighted to hear that Christina provided such knowledgeable and responsive support. We truly appreciate you taking the time to recognize her and share your experience.
Kept me informed and followed up
Kept me informed regarding shipping status, promptly assisted with a shipping issue, and followed up on the issue.
23 de dezembro de 2025
Resposta da Capillus
Thank you for your feedback!
We’re glad our team kept you informed, addressed the shipping issue quickly, and followed up to ensure everything was resolved. We appreciate you taking the time to share your experience.
Amazing customer service
I had an issue with the battery pack of Capillus laser cap. Once it was identified that it was an issue. Christina went out of her was to remediate the situation.
Will recommend Capillus laser cap to everyone with hairfall issues.
5 star customer service Christina
25 de novembro de 2025
Resposta da Capillus
Thank you for sharing your experience!
We’re glad the battery issue was identified and resolved, and that Christina was able to support you every step of the way. Providing responsive, solution-focused service is very important to us, and we truly appreciate your recommendation and kind words.
Thank you for choosing Capillus!
Our representative was very helpful…
Our representative was very helpful throughout the entire purchase process
15 de dezembro de 2025
Resposta da Capillus
Thank you for your feedback! We’re glad to hear our representative was helpful throughout the entire purchase process.
We appreciate you taking the time to share your experience.
I have used faithfully everyday with…
I have used faithfully everyday with just a few days missed. I’ve seen no change and my hair is still slowly thinning
21 de janeiro de 2025
Resposta da Capillus
Thank you for sharing your experience. We understand how frustrating it can be to stay consistent and not see the results you were hoping for.
Hair growth takes time, and results vary depending on factors such as genetics, the cause and stage of hair loss, and overall health. Many users begin noticing changes after several months of continued use.
If you’d like help reviewing your routine or discussing next steps, our customer care team would be happy to assist you directly.
Outstanding Service
I, been a customer since since 2018 ...The products have been very reliable and the customer service has been outstanding.
17 de dezembro de 2025
Resposta da Capillus
Hi Jeff,
Thank you for taking the time to leave us a review! We're happy to hear you've been with us for many years, and that you are loving the products & service!
Isis and Morgan were outstanding…
Isis and Morgan were outstanding customer service representatives. I talked to both of twice always courteous , friendly and so helpful. It was awesome to actually speak to a person other than automation which is aggravating . These ladies deserve recognition for their outstanding work and knowledge !👍😁
12 de dezembro de 2025
Resposta da Capillus
Charlotte, thank you for your kind words! We’re happy to hear that Isis and Morgan provided such a positive experience. Delivering knowledgeable, human support is something we truly value, and it means a lot to know it made a difference for you.
We appreciate you taking the time to recognize our team and share your experience! 😊
Resposta da Capillus
Hi Darryl,
Thank you for your feedback! We’re glad our team was able to assist you quickly.
We appreciate you taking the time to leave a review.
Great product, great service
Reached out about shipping to South Africa (which is always tricky!) plus a few product questions, and received prompt and thorough answers. International shipping was a breeze, all the fees and taxes arranged and paid for in advance along with the shipping cost, so no surprises or delays in customs, and the product was well packaged and arrived safely and promptly. The cap itself is great: sturdily made and good quality. I have been using for barely a month and have already had a noticeable reduction in hair loss in the shower.
3 de novembro de 2025
Resposta da Capillus
Hi Kate,
Thank you for taking the time to share such a detailed review! We’re glad our team was able to assist with international shipping and product questions, and that the delivery process went smoothly without unexpected delays.t We're happy to hear the cap arrived safely and that you’re already noticing a reduction in shedding!
We appreciate your feedback and are excited for you to continue your progress over the coming months.
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