Christina in customer service was outstanding. She resolved an issue with my order and followed up with me several times to make sure everything was taken care of. She also got back to me to make su... Ver mais
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Veja o que dizem as avaliações
I am leaving this review because Capillus has refused to refund an expensive returned item, even though USPS confirms the package was delivered to the return address and accepted there. I followed t... Ver mais
We had our healing pad for less than a year and several rows of lights stopped working. The customer service was prompt in getting us at with return instructions and were very attentive. Highly app... Ver mais
A empresa respondeu
My experience with Capillus has been wonderful! I definitely recommend it. They package price was very good and they added a gift with. I’m loving it and using it every day!
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
Capillus, LLC is a resource for the millions around the world battling hair loss, connecting patients to hair transplant surgeons & dermatologists for both surgical & non-invasive treatment options. Our products cater to both women & men with thinning hair. Capillus laser therapy caps use safe, low level lasers to energize hair follicles and spur new, natural hair growth. Wear for thirty minutes every other day. Our laser caps are physician-recommended & FDA-Cleared for treatment of alopecia for both men & women. Capillus lasers are clinically proven to prevent the progression of hair loss and regrow thinning hair. Laser therapy stimulates and energizes the cells within the hair follicle renewing the hair follicle for thicker, healthier hair. The hand-free design requires no user effort – making it a preferred choice of doctors worldwide for its high patient compliance. We also offer complementary products for those suffering with hair loss. Capillus Non-laser Products include: Capillus Clinical Hair Therapy products, & Capillus Keratin Fibers.
Capillus. We're All About Hair.
Escrito pela empresa
- Free Clinical Hair Therapy Bundle ($125 Value) with Purchase of Capillus Laser Therapy Cap
- Free Bundle of Clinical Hair Therapy Bundle (Value $125) with Purchase of Capillus Laser Therapy Cap. Offer valid only on purchases made on www.capillus.com within USA. Void where prohibited by law. Some restrictions may apply. limited time only. Use coupon code BOGO06162. Always Free Shipping Over $50 within USA
Satisfaction Guaranteed on All Capillus Laser Caps Purchased on www.capillus.com
You are going to love our laser therapy caps. We guarantee it.
Capillus values your peace of mind and we want you to feel secure about your purchase. We know Capillus laser caps work. In fact, we are so confident in the effectiveness of our devices that all purchases of Capillus laser therapy devices made on www.capillus.com have a 365 day satisfaction guarantee.
We guarantee your satisfaction or we will gladly accept returns of laser devices purchased by customers on www.capillus.com within the first 12 months. Please note that only purchases made directly from Capillus.com are eligible for our satisfaction guarantee. This offer is not applicable to purchases made through physicians or other retailers. Please check with your physician or retailer for their return policy.
Like any medical treatment for hair loss, it takes time to see the results. We want you to give our laser therapy a chance. If after using the device, you decide that you are not satisfied with your results, contact us to initiate a return within 365 days of purchase. The return may only be made by the customer on record verified with a proof of purchase. You will be responsible for return shipping costs, and, if returned after thirty days, a 25% service fee will be deducted from the purchase price. Policy updated on September 19, 2019. For purchases prior to September 19, 2019, please refer to your purchase documentation.
Informações de contato
1715 NW 82 Avenue, 33126, Miami, FL, Estados Unidos
- +1 (786) 888-6249
- info@capillus.com
- www.capillus.com
4,4
Excelente
2 mil avaliações
Respondeu a 82% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
The Best Around
The best products in their category. A brand you can always rely on.
29 de julho de 2025
Resposta da Capillus
Wow— thank you so much for your kind words! It truly means a lot to us to know you trust our brand and feel confident in our products. We put a lot of care into what we do, and hearing this kind of feedback makes it all worthwhile.
We're so grateful to have you with us!
Responsive and professional customer…
Responsive and professional customer service!
25 de julho de 2025
Resposta da Capillus
Thank you for your feedback! We’re so glad to hear that you had a positive experience with our customer service team. Providing responsive and professional support is always our goal—please don’t hesitate to reach out if we can assist you further!
Resposta da Capillus
Thank you for your feedback! We're so glad to hear you were pleased with the communication and prompt delivery. We truly appreciate your support and are here if you ever need anything in the future!
Once we connected, all went well
It was a bit difficult to connect when scheduling a call that no one showed up to and submitting via web form for no reply. Once I sent an email, I connected with Isis who was wonderful. Repairs were made quickly and efficiently. A bit disappointed in the crushed box I received back when I spent good money to protect the cap before sending to Miami. Thankfully, cap was not damaged in return.
15 de julho de 2025
Resposta da Capillus
Thank you for taking the time to share your experience. We sincerely apologize for the initial difficulty in reaching us and for the missed call—your time is valuable, and we regret any inconvenience that caused. We're so glad to hear that once connected, Isis was able to assist you and ensure your repairs were handled quickly and efficiently.
Regarding the condition of the return packaging, we completely understand your disappointment, especially after taking such care to protect your device. While we’re relieved the cap was not damaged, your feedback is important and has been shared with our team to help improve future handling.
Thank you again for your patience, and for allowing us the opportunity to make things right.
Professional and had a great sense of…
Professional and had a great sense of urgency to address my request. Great customer service!!!
14 de julho de 2025
Resposta da Capillus
Thank you so much for your kind words! We're thrilled to hear that our team was able to assist you promptly and professionally. Providing exceptional service is always our priority, and we're grateful for the opportunity to support you. If you ever need anything else, we’re just a message away!
Fast response!
11 de julho de 2025
Resposta da Capillus
Thank you for your review Wendy! We appreciate your support and thank you for choosing Capillus!
A Quality Company
Excellent and responsive customer care. Quick expedited delivery of my Cspillus Pro S1.
1 de julho de 2025
Avaliação não solicitada
Resposta da Capillus
Hi Scott,
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our customer care team and that your Capillus PRO S1 arrived quickly. Your satisfaction is our top priority, and we’re grateful for the opportunity to support you on your hair restoration journey.
If you ever have questions or need assistance down the road, we’re always here to help!
Disappointed in Capillus manufacturing ability
I currently have the Capillus MD hat. I have had it for 5 years. I needed a new battery and you no longer provide a 4.6 voltage battery. I was forced to purchase another hat for $2500 when all I simply needed was a new battery. It is awful that you could not manufacture a 4.6 battery.
It is also a shame that you do not make a case for the new Spectrum hat. My old Capillus hat came with a case (it does not fit the new hat) for the hat to protect it when transporting it.
Very disappointed.
Today, June 27th, I spoke to Christina in customer Service and she helped to clarify misinformation that I was given by another rep and the Dr’s office. My hat is still under warranty and there is a battery that can be replaced for my old Capillus hat. The hatcwas converted to use the 4.9V battery and I am able to replace it. Christina will be sending a battery to me. Thank you Christina for your assistance.
25 de junho de 2025
Resposta da Capillus
Hi Monica,
Thank you for updating your review and sharing your experience with us. We're truly sorry for the initial confusion and any frustration caused regarding the battery replacement and carrying case. We understand how important it is to have clear, accurate information when it comes to maintaining your device.
We're very glad that Christina was able to clarify the situation and assist in converting your original Capillus MD to work with the 4.9V battery. It's our goal to support our customers for the long term, and we're pleased that your device is still covered under warranty and eligible for replacement parts.
If there's anything else we can assist you with; now or in the future—please don’t hesitate to reach out. We truly appreciate your patience and the opportunity to make things right.
Too soon to tell how much better this…
Too soon to tell how much better this is from my previous red light hat from another company.
The hat is much larger- to fit all of the diodes, but I like it because it covers more area. The design of the power cord connection to the hat and charger appears stronger than other manufacturers. This is what failed on my previous hat.
I placed my order directly on the website but never received an order confirmation. When I called to enquirer ( charge transaction was completed) I was told the number that I had from the order confirmation which I printed at the time the charge card was processed was not formatted the way Capillus formats there confirmation # ( what I had started with a different series of letters). I had to then ask to have the customer service person search for my order by name - which she never offered. She was quickly able to find the order and expected delivery date.
26 de junho de 2025
Resposta da Capillus
Hi Lesley,
Thank you for sharing your feedback, and I’m glad to hear that you’re enjoying the improved coverage and design of your Capillus device so far. We appreciate you choosing Capillus and taking the time to detail your initial experience.
We're very sorry for the confusion caused by the missing order confirmation. It appears that the email entered at checkout didn’t match your intended address, which is why the confirmation wasn’t delivered. While our system generates the correct order number once the transaction is completed, third-party autofill tools or small typing errors can sometimes result in discrepancies that affect email delivery and order lookup.
I appreciate your patience in reaching out and working with our team to locate your order.
If you’d like us to update your account with the correct email address for future communication, please don’t hesitate to let us know. We’re here to help every step of the way.
Great Customer Service
Isis was extremely helpful and was there to answer all of my questions. I just upgraded from the Capillus Pro to the Spectrum and have only used the Spectrum for a couple of days so I cannot yet let you know the results.
24 de junho de 2025
Resposta da Capillus
Marianne,
Thank you so much for the 5-star review and kind words about Isis! We’re thrilled to hear she was able to assist you and provide the support you needed during your upgrade.
We're excited for you to experience the benefits of the Capillus Spectrum, it’s our most advanced model, and we can’t wait to hear how it works for you over time.
Please don’t hesitate to reach out if you have any questions along the way!
Resposta da Capillus
Hello JD,
Thank you for taking the time to leave us a wonderful review! We're happy that we are able to assist you with your issue. Capillus strives to provide excellent service from start to finish.
We hope you enjoy your laser therapy, and thank you for choosing Capillus!
Everything went very well and everyone…
Everything went very well and everyone that I spoke to answered my questions and were all very helpful.
17 de junho de 2025
Resposta da Capillus
Hi Taylor,
Thank you so much for the glowing review! We're thrilled to hear that everything went smoothly and that our team was able to answer your questions. Providing helpful, friendly service is what we strive for, and your feedback truly means a lot to us. If you ever need anything in the future, we’re just a call or message away!
Warm regards,
The Capillus Team
Dear Isis,
Dear Isis,
I hope this message finds you well.
I’m writing to extend my sincere gratitude for the exceptional support you provided during the recent repair process of my Capillus device. Your decision to waive the repair fees and facilitate a complimentary replacement was both generous and deeply appreciated.
I received the new cap last week and was genuinely touched by the thoughtful gesture. I even shared a photo with the Customer Care team as a small token of thanks. From start to finish, your professionalism, responsiveness, and kindness made the entire experience smooth and reassuring.
In today’s world, it’s rare to encounter such genuine care and attentiveness. You’ve not only restored my confidence in the product but also demonstrated the kind of customer service that truly sets a company apart.
Thank you again, Isis, for going above and beyond. It has not gone unnoticed, and I’m sincerely grateful.
Warmest regards,
Nathan Chauhan
17 de junho de 2025
Resposta da Capillus
Hi Nathan,
Thank you so much for your heartfelt review. We’re truly grateful for your kind words and are thrilled to hear that Isis was able to provide the level of care and support you deserve. Your feedback is a powerful reminder of why we do what we do, and it means the world to us.
We're so glad your replacement cap arrived safely and that the entire experience was a positive one. We'll be sure to share your message with Isis and the rest of our team. It will absolutely make their day.
Thank you again for placing your trust in Capillus. We're always here if you need us!
Warmest regards,
The Capillus Team
Capillus was prompt in addressing and…
Capillus was prompt in addressing and resolving my concerns. I am pleased with their service.
16 de junho de 2025
Resposta da Capillus
Hi Mary,
Thank you for your kind words! We're so glad to hear that our team was able to address your concerns promptly and to your satisfaction. Providing responsive and reliable service is always our goal, and it's wonderful to know we delivered on that for you.
Please don’t hesitate to reach out if we can assist you again in the future!
Warm regards,
The Capillus Team
I loved the rep’s at the show
I loved the rep’s at the show, but I was expecting an instruction booklet. I did not expect to have to use the phone to call and get a booklet. I still don’t have any information on how to use it although I’m stumbling through. I think this was a poor example of customer service it should have been inside the box thank you Kathy Daniels Messina
11 de junho de 2025
Resposta da Capillus
Hi Kathy,
Thank you so much for your review and for the kind words about our team at the show! We're truly sorry to hear that the instruction booklet was missing from your package. That’s certainly not the experience we aim to provide, and we appreciate you bringing it to our attention.
We’d love to make this right by emailing or mailing you a copy of the user manual right away. Please feel free to contact our Customer Care team directly, and we’ll be happy to assist further.
Thank you again for your feedback; it helps us improve, and we’re grateful to have you as part of the Capillus community!
Warm regards,
The Capillus Team
Company representative Christina was…
Company representative Christina was professional helpful and informative. Received product quickly —looking forward to seeing its effectiveness in my hair loss journey!
11 de junho de 2025
Resposta da Capillus
Hi Diana,
Thank you so much for your kind words! We're thrilled to hear that Christina was helpful and professional — we'll be sure to pass along your feedback to her.
We’re also glad your order arrived quickly, and we’re excited to be part of your hair regrowth journey. Consistency is key, so stick with it daily, and don’t hesitate to reach out if you have any questions or need support along the way. We're here for you!
Wishing you great results ahead!
Shout out to Yeli for getting my order…
Shout out to Yeli for getting my order completed. I received great service. I ask a lot of questions and received quick responses.
10 de junho de 2025
Resposta da Capillus
Thank you so much for the shoutout! We're happy to hear Yeli provided such great service and kept things running smoothly for you. We love curious customers, and we’re always here to answer your questions quickly and thoroughly.
Enjoy your Capillus journey!
True customer service support
Prior to making my purchase of a laser hair device I did extensive research. Reaching out to Capillus was amazing! I had numerous questions and emails to their customer service. Each was replied to promptly and with a detail, often offering extra information. In addition, Christina was my point of contact each time, a true bonus for consistent help. Christina was a valuable resource and never tired of my questions. I am excited to begin using my new device and have every confidence in their product, and customer service should I need them again.
4 de junho de 2025
Avaliação não solicitada
Resposta da Capillus
Thank you so much for your kind and detailed review! We’re thrilled to hear that your experience with our customer service—especially with Christina—was so helpful and consistent throughout your research and purchase journey. We believe in providing personalized support, and it's wonderful to know Christina made such a positive impression.
We're excited for you to begin your journey with your new device, and we’re always here if you need anything along the way. Wishing you great results!
Resposta da Capillus
Thank you for the wonderful feedback! We're so glad Issa was able to assist you and help expedite your delivery. We'll be sure to pass along your kind words to them!
Extremely helpful customer service made…
Extremely helpful customer service made the whole process simple.
3 de junho de 2025
Resposta da Capillus
Thank you so much for your kind words! We're thrilled to hear that our customer service team made things simple and stress-free for you.
If you ever need anything in the future, we're just a message away!
—The Capillus Team
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