CARAMELLA Avaliações 1.221

Customer service is awful - I ordered a set for a holiday, when it arrived it was faulty and missing button from the sleeve, unfortunately unlike most companies they do not provide a replacement button (if they did I would have happily repaired it myself) I immediately emailed them to let them know of the fault and asked to return the item for a refund, it took several emails going back and forth to get them to send me a returns label as they were repeatedly trying to convince me to have an exchange and I had to refer them to their own returns policy regarding the returns label, eventually one was sent and they refunded the amount for the item but they did not refund the original delivery costs, this is legally required according to the consumer contracts regulations, I emailed back twice asking for them to refund this, the first response they refused and since then I have not heard back, I will now be claiming this amount back from my bank and reporting this company to trading standards.

Ordered 2 of the same dress in different sizes as this was the first time I had ordered from caramella, which turned out not to be an issue as the dress was true to size! Super fast delivery and returns process was so easy for the bigger size. Overall, brilliant products and customer service, would definitely order again with no hesitation!

I had seen a pair of trousers on Instagram however due to me being pregnant I messaged to check if these were stretchy, I was given a TikTok live to join who shown me alternatives that would fit me and my growing bump, the girls on the live were so kind and shown me a different pair that I loved and kindly gave me a generous discount on them. I cannot wait to try these and appreciate it so much! Thank you!!

Friendly customer service. I ordered a really lovely coord, great quality fabric and packaging. I returned the item as it wasn't for me but the turnaround in sorting out a refund for me today was very quick and professional. I will be ordering again some time in the future.

I made my first order from Caramella recently and I bought the chocolate brown lace dress from the recent love notes collection and the dress fits perfectly and the dress is lovely quality, I will definitely be ordering from here again !

Great customer service! Ordered a box where we could request an item- didn’t have mine in stock instead of putting something random in they reached out to me and asked me what I would like!!!

I recently placed my first order with Caramella.
Somehow there was a small mix up with delivery and i only received part of my order but Caramella customer service were amazing and rectified this with prompt response.
I cannot praise this company enough, the quality of their clothing is beautiful, i am so impressed with my order and will be ordering again.
Thankyou Caramella for bringing such beautiful affordable quality clothing which also benefits me as a petite girly to TikTok, I highly recommend anyone who has been thinking of ordering to get on it.

Would recommend ordering from here , I ordered the wrong colour jacket and they changed it without a hassle, will definitely be buying again so excited to get my jacket

Love! the Everly knitted lounge set from Caramella ~ It's amazing quality, so soft and comfy & fits really well! I'm a size 10 & i ordered a medium. The delivery was really quick, I definitely will be ordering with them again.

Customer service was really helpful. I wanted to purchase something for my girlfriend that was out of stock. Eve was really helpful and replied within an hour!!! Hopefully get the item in the next few weeks. Thanks again Eve

Great customer service on email

Always extremely helpful with a fast turnaround on gorgeous quality pieces, highly recommend ⭐️⭐️⭐️⭐️⭐️

love all my past 5 orders, would recommend this brand for good quality clothing and super comfortable

Very quick response and dealt with the issue and resolved it straight away for me.

I absolutely love my two-piece set from Carmella, amazing quality and super fast delivery. I’ll definitely be purchasing again! Need more office stuff

Recently bought a lounge set from CARAMELLA and the quality is so good! I love it! Definitely will be purchasing another one!

Excellent service and delivery co ord suit was of high quality

Outfit was gorgeous and arrived so quickly x

Absolutely love this co - ord EVERLY in stripe - amazing quality, gorgeous colour. Quick delivery - definitely a must have x

such good quality clothes and amazing customer service, the clothes are so pretty and I love them