Carcraft Avaliações 

1.063
•
O TrustScore é 1 de um total de 5

1,0

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Worst company ever dealt with they told lie after lie to my partner telling us they fixed the car do not buy from this company you will regret it

Avaliado com 1 de um total de 5 estrelas

Brought car from their Chertsey showroom with a special deal only valid that day only to find the exact vehicle with same registration advertised on Autotrader £700 less the next day. When I complaine... Ver mais

Avaliado com 1 de um total de 5 estrelas

AVOID like your life depends on it. The most disgusting company ever ripped off with a broken down vehicle exchanged and they ended up charging me for it 7k neg equity they then put my Audi back up... Ver mais

Avaliado com 1 de um total de 5 estrelas

I bought a vw 62 reg golf and was extremely disappointed by the poor level of customer service following the sake, they sold me a car when they knew the automatic stop start button didn't work and hav... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Concessionária

Escrito pela empresa

The new Carcraft is a website featuring thousands of quality used cars, all available from independent car dealers we know from across the UK, all of whom have been through our rigorous approval process. We approve the dealers, you'll approve of the choice. If you're looking for a new car, check out Carcraft.co.uk today.


Informações de contato

1,0

Muito Ruim

O TrustScore é 1 de um total de 5

1 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Como esta empresa usa o Trustpilot

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1,0

Todas as avaliações

(1.063)

0 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Quick, easy, helpful selling

Saw a car I liked on the website, called and spoke to the sales. The salesman who was dealing with me went to the North-East showroom and picked up the car himself, drove it back to my local Leeds showroom during the week. I turned up at the weekend and bought the car. When you need a car but don't need sales hassle or hanging about, Carcraft is easy and quick. Don't have the worries of buying from sole trader garages either. Recommend.

9 de março de 2015
Avaliação não solicitada
logotipo da Carcraft

Resposta da Carcraft

Great review, we love to see that we have gone above and beyond and our customers drive away happy :)

Avaliado com 5 de um total de 5 estrelas

good

Really friendly and helpful staff

9 de março de 2015
Avaliação não solicitada
logotipo da Carcraft

Resposta da Carcraft

Thank you Valentin, much appreciated.

Avaliado com 5 de um total de 5 estrelas

Excellent

When visiting car craft, I couldn't of ask for better service. All staff where polite and happy to help. Would recommend anyone to there service!! Excellent

9 de março de 2015
Avaliação não solicitada
logotipo da Carcraft

Resposta da Carcraft

Thank you for the lovely review and great recommendation Shannon!

Avaliado com 4 de um total de 5 estrelas

Carcarft

Really good advice quick and friendly

9 de março de 2015
Avaliação não solicitada
logotipo da Carcraft

Resposta da Carcraft

Thank you Leslie, happy to hear your experience was so good.

Avaliado com 5 de um total de 5 estrelas

Excellent service

The staff looked after us from walking in to driving away.. Really friendly and made to feel welcome . Explained everything with it purchasing the car crystal clear..... Recommend!!!!

9 de março de 2015
Avaliação não solicitada
logotipo da Carcraft

Resposta da Carcraft

Thanks for the recommendation Johnathan! Much appreciated.

Avaliado com 5 de um total de 5 estrelas

very good customer care

The staff at the Castleton branch were very helpful in regards to my next car purchase as they did everything they could to help me.

9 de março de 2015
Avaliação não solicitada
logotipo da Carcraft

Resposta da Carcraft

We're always happy to hear the phrase 'everything they could to help' from our customers! Thanks for the review.

Avaliado com 5 de um total de 5 estrelas

Very pleased with service received!

We were very impressed with our recent purchase from Car Craft. We got an excellent deal on the vehicle and the service we received from their Sales Person, Charlotte was outstanding. She let us browse abd make our decision in peace without pushing us but was helpful and attentive when we asked questions.

9 de março de 2015
Avaliação não solicitada
logotipo da Carcraft

Resposta da Carcraft

Great to hear Victoria, thank you for the review.

Avaliado com 2 de um total de 5 estrelas

Under an hour?

Pleased with the car but I was kept waiting for hours and hours.

9 de março de 2015
Avaliação não solicitada
logotipo da Carcraft

Resposta da Carcraft

Apologies for the wait Jennifer, we hope your wait was worth while and you drove home in the car you really wanted.

Avaliado com 4 de um total de 5 estrelas

Good

When I bought a car sales man said he will deliver a car and he will make sure that leave enough fuel in car and he said that couple time, I belive that but when the car deliver fuel was only just drive to the fuel station but It was good all over experience.

9 de março de 2015
Avaliação não solicitada
logotipo da Carcraft

Resposta da Carcraft

Thank you for the review Surinder, apologies about the fuel issue. I will pass your feedback to the team.

Avaliado com 5 de um total de 5 estrelas

Friendly and courteous

Lee the salesman was fantastic, very professional , highly recommended ❤️

9 de março de 2015
Avaliação não solicitada
logotipo da Carcraft

Resposta da Carcraft

Thank you so much Kate :)

Avaliado com 5 de um total de 5 estrelas

got what I wanted

Staff were helpful and helped me to get the car I wanted

9 de março de 2015
Avaliação não solicitada
logotipo da Carcraft

Resposta da Carcraft

This is exactly what we want to hear Chloe, thank you and glad you found the car you wanted.

Avaliado com 5 de um total de 5 estrelas

Fantastic

Great service and communication especially from jade at the leeds branch!
Would recommend to anyone!!
5******

9 de março de 2015
Avaliação não solicitada
logotipo da Carcraft

Resposta da Carcraft

Thank you very much for the great review Amanda! Love the *'s!

Avaliado com 5 de um total de 5 estrelas

Buying a car

Getting a car from car craft was so easy and laid back no one hassles you and you can test drive as many cars as you want I will be going back when it's time to change my car again xx

9 de março de 2015
Avaliação não solicitada
logotipo da Carcraft

Resposta da Carcraft

Brilliant, we'll see you again then Jamey! :)

Avaliado com 4 de um total de 5 estrelas

simple, easy and friendly

The staff at carcraft were helpful, easy to talk to and ready to answer any questions I had. I narrowed my choices down to two cars and was able to test drive both to decide which I preferred. After choosing one I went through the finance process which although long was made easier and less painful by the staff. Overall a good experience and would recommend to friends and family.

9 de março de 2015
Avaliação não solicitada
logotipo da Carcraft

Resposta da Carcraft

Glad to hear you test drove the two options Annamay, we want all our customers to test drive as many options as they wish to find the car that is right for them. Thank you very much for the review!

Avaliado com 4 de um total de 5 estrelas

Professional

They had a good choice of cars available. They took my car as part exchange too.

9 de março de 2015
Avaliação não solicitada
logotipo da Carcraft

Resposta da Carcraft

Thanks Wilsioni, with our guaranteed part exchange we're happy to take your old car and glad you updated with us!

Avaliado com 5 de um total de 5 estrelas

Carcraft Wednesbury

Recently bought a car from carcraft and can honestly say how helpful and professional the salesman was. Can't fault the professionalism throughout the process and would recommend to anyone who is looking to change thier car

well done carcraft and especially Mo the salesman

9 de março de 2015
Avaliação não solicitada
logotipo da Carcraft

Resposta da Carcraft

Thank you Linda! We really appreciate the review :)

Avaliado com 1 de um total de 5 estrelas

Do not care about the customer at all

Carcraft absolutely ruined my life. At 19 I was browsing the Internet for a car and showed interest in a polo (not from a carcraft website) anyway a dealer from the leeds branch contacted me and asked if I'd be interested. He came and picked me up from my own home and drove me to the branch where I was swamped with paperwork and agreed to buy the car. The extended guarantee wasn't explained clearly to me, I signed the paper work but on the sheet I have it was explained as a TLC which is included in the price. It was only when I got home I realised I had actually been sold an extended guarantee of £1,795.00 that was additional. I was paying two separate rates of interest. They must of had a right laugh when I left the store. I contacted the man who had come to pick me up and said that I wanted to cancel the extended guarantee. He said that I needed to put it in a letter as a cancellation needed to be in writing. I did this and he said the man who drove me home would come and pick it up as I couldn't yet drive (a different dealer drove me home in the car I'd purchased). I was working the next day and my brother told me he'd handed the letter to the man that had come for it. I awaited a response from carcraft and tried numerous times to contact the man who had come to pick me up but he never answered. Eventually upon contacting the store I was met with the response that my cancellation period was over. I have written to carcraft about this before and have recieved the response that there is nothing they can do as I signed the paperwork. But let's just ignore the fact that I tried to cancel. If I could remember the name of the dealer that came to pick me up I would have confronted him. I was made a fool of at a young age and since then have been paying back two separate agreements because with this guarantee I couldn't receive the full credit from one finance provider. Nice one carcrafit. Great customer service thanks for nothing.

5 de março de 2015
Avaliação não solicitada
logotipo da Carcraft

Resposta da Carcraft

I'm sorry to hear this Linzie, I have passed this on to our customer services team and they are looking into it, but if you would like to speak to someone straight away you can speak to the team now on 0800 923 9495 option 6.

Avaliado com 5 de um total de 5 estrelas

Love my new car

Great service, friendly and very informative, the guys in the Lakeside store really helped to find the best deal for me

5 de março de 2015
Avaliação não solicitada
logotipo da Carcraft

Resposta da Carcraft

Thank you Fleur, this is great to hear! We really appreciate the review.

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