Carpet Right Avaliações 

Purchased carpets from Farnborough store.
From order to completion was seamless.
Came to Measure up, ordered and fitted.
Surveyor did great job as hardly any waste, and big shout to Mark the fitter and his mate, who did an amazing job, attention to detail was fantastic, don’t think the fitters get enough praise for the job they do.
Fully deserved
Thankyou

This is the fourth carpet I have ordered from Carpet Right in Farnborough this year as I am in a new property in need of an update. I can’t tell you how helpful Kelly from the store has been. The service is second to none. I still have a few rooms left to do and I wouldn’t dream of going anywhere else.

After spending over £4,000 with Carpetright, I’ve been left without a carpet, with bare, dangerous floorboards and spiked grippers exposed in my home—completely unsuitable for my one-year-old child. This is after two failed fitting attempts and countless empty promises.

The mismanagement has been relentless:

- Three mismeasurements by their teams.

- Two disastrous fitting attempts, both leaving the job unfinished (one team had to be fired by the store for their rudeness, the second fitters flooded my house by nailing into a pipe)

- Various pieces of furniture, and even my new marble flooring, all scratched and damaged

- Repeated misinformation, delays, and zero accountability.

It's been over a month, and I'm still left with no carpet, and no reasonable offer to help me get my house back in order.

The complaints process has also been extremely drawn out—days between messages, and an extremely slow response from Carpetright's central team.

To make matters worse, my wife is due to give birth next month, and I was so excited to get my house in order for the event. It's looking more and more unlikely by the day.

Happy to share pictures of the shoddy work, and the state they left my house in.