Bridgend Retail Park, Waterton Industrial Estate, CF31 3TN Bridgend, Mid Glamorgan, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Nicola who dealt with my initial query regarding laminate flooring was great. She listened to what I wanted. Advised me on best options . She took me through options and prices. She didn’t rush any de... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Amazing service from online arranging for someone to come out and take measurements to choosing my carpet and going in store to arrange everything. In spite of what’s going on in the press/ finances,... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Visited twice this week and Nicola was helpful, patient and so kind- I had just come out of hospital and she gave us plenty of time and help without being pushy or trying to make a sale - she had the... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

As a person who suffers with anxiety, I wasn't sure on how I would feel. They were amazing, they made me feel at ease, I didn't feel the need to shut myself away. They talked to me from start to finis... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Empreiteira para Instalação e Reparo de Pisos
  2. Loja de Móveis para Quartos
  3. Loja de Carpetes
  4. Loja de Pisos
  5. Loja de Móveis
  6. Designer de interiores

Escrito pela empresa

Carpetright is proud to be a leading floor coverings and beds provider. Since our foundation in 1988 we have grown, both organically and through acquisition, into an international retailer, operating in four European territories; the UK, Netherlands, Republic of Ireland and Belgium. Carpetright trade from over 300 stores and concessions in the UK as well as 120 stores across Holland, Belgium and the Republic of Ireland. We have a great range of carpets, vinyl, luxury vinyl, laminate, wood and beds available in all colours and designs, so we’re sure to have a style to suit your living space. Plus, with a fast sample service, you can select your favourite ranges and have a sample delivered straight to your door. Once you’ve chosen the floor for you, we’ll arrange a free home consultation where we’ll measure your room and provide top tips for your project before ordering and arranging the fitting of your dream floor with our arranged fitting service. Check out our ranges at www.carpetright.co.uk and begin your home transformation today!


Informações de contato

  • Bridgend Retail Park, Waterton Industrial Estate, CF31 3TN, Bridgend, Mid Glamorgan, Reino Unido

4,7

Excelente

O TrustScore é 4.5 de um total de 5

221 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Não respondeu a avaliações negativas

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Amazing service from online arranging…

Amazing service from online arranging for someone to come out and take measurements to choosing my carpet and going in store to arrange everything. In spite of what’s going on in the press/ finances, I trust a market leader like Carpetright.

18 de julho de 2024
logotipo da Carpetright Limited - Bridgend

Resposta da Carpetright Limited - Bridgend

Hi Sam,

Pleased to hear about the amazing service you have had.
Thank you for your review.
Regards
Dean

Avaliado com 5 de um total de 5 estrelas

The staff were very friendly and…

The staff were very friendly and helpful and sorted everything out efficiently at times convenient for my mother.

9 de julho de 2024
logotipo da Carpetright Limited - Bridgend

Resposta da Carpetright Limited - Bridgend

Hi David,

Pleased to hear about the helpful and friendly service you have had.
Thank you for your review.
Regards
Dean

Avaliado com 5 de um total de 5 estrelas

Nicola who dealt with my initial query…

Nicola who dealt with my initial query regarding laminate flooring was great. She listened to what I wanted. Advised me on best options . She took me through options and prices. She didn’t rush any decision or push for a sale. She then took my order sorted everything. Such a refreshing feeling being dealt with in such a professional and friendly way. Credit to carpet right on your staff

5 de julho de 2024
logotipo da Carpetright Limited - Bridgend

Resposta da Carpetright Limited - Bridgend

Hi Michele,

Pleased to hear about the great service you have had from Nicola throughout the process.
Thank you for your review.
Regards
Dean

Avaliado com 5 de um total de 5 estrelas

Great service & price.

2 de julho de 2024
logotipo da Carpetright Limited - Bridgend

Resposta da Carpetright Limited - Bridgend

Hi Claire,

Pleased to hear about the good service and price you have found with us.
Thank you for your review.
Regards
Dean

Avaliado com 5 de um total de 5 estrelas

Incredible service and people

Incredible service and people. Really helpful great value and fast service delivery. I would not hesitate to recommend them and for certain will visit them again.

30 de junho de 2024
logotipo da Carpetright Limited - Bridgend

Resposta da Carpetright Limited - Bridgend

Hi,

Pleased to hear about the helpful service and great value you have found with us.
Thank you for your review and recommendation.
Regards
Dean

Avaliado com 5 de um total de 5 estrelas

First class customer service

Visited twice this week and Nicola was helpful, patient and so kind- I had just come out of hospital and she gave us plenty of time and help without being pushy or trying to make a sale - she had the balance just right.
She gave us some really useful advice on how to match the carpet to our wallpaper and orderd some free samples for us to try at home. Thank you

30 de junho de 2024
Avaliação não solicitada
logotipo da Carpetright Limited - Bridgend

Resposta da Carpetright Limited - Bridgend

Hi Jen,

Pleased to hear about the first class service you have had and how helpful Nicola was for you.
Thank you for your review.
Regards
Dean

Avaliado com 5 de um total de 5 estrelas

Stairs & Landing

Served by Nicola in store. Very friendly and helpful. Gareth visited next day to measure and quote. He was extremely helpful, honest and professional.

24 de junho de 2024
logotipo da Carpetright Limited - Bridgend

Resposta da Carpetright Limited - Bridgend

Hi Nigel,

Pleased to hear about the helpful and friendly service you have had from Nicola and Gareth.
Thank you for your review.
Regards
Dean

Avaliado com 5 de um total de 5 estrelas

She was very friendly and pleasant to…

She was very friendly and pleasant to do business with thank you very much

16 de junho de 2024
Avaliação não solicitada
logotipo da Carpetright Limited - Bridgend

Resposta da Carpetright Limited - Bridgend

Hi Michael,

Pleased to hear about the friendly and pleasant service you have had.
Thank you for your review.
Regards
Dean

Avaliado com 5 de um total de 5 estrelas

Friendly helpfull staff in the store

Friendly helpfull staff in the store, the person that measured and the carpet fitter were professional and very good ,we are extremely pleased with the results . Thankyou

5 de junho de 2024
logotipo da Carpetright Limited - Bridgend

Resposta da Carpetright Limited - Bridgend

Hi Sheila,

Pleased to hear about the helpful and friendly service you have had throughout the process.
Thank you for your review.
Regards
Dean

Avaliado com 1 de um total de 5 estrelas

Zero customer service

I’ve had an on going complaint with carpet right for some time and can’t seem to get a response from anyone in customer service. The store manager wasn’t helpful in the slightest in the right place and told me to go to customer service which is obviously just an easy way to pass the buck and continue to waste the customers time. The communication has been completely shocking from day one. Still left without a resolution to my issue or even a reply which is the bare minimum. I would advise everyone to shop local when it comes to buying carpet and flooring yes it may be a bit more expensive but it would be worth it for the customer service and care you would get unlike this company that just continue to ignore all emails.

3 de junho de 2024
Avaliação não solicitada
logotipo da Carpetright Limited - Bridgend

Resposta da Carpetright Limited - Bridgend

Hi Jayde,

I am sorry to hear about the experience you are having.
We do have the complaint logged and we are now investigating to make sure things are put right.
Regards
Dean

Avaliado com 5 de um total de 5 estrelas

Excellent service

Excellent service easy to choose the right carpet when you have all the samples in your home and good advice re cats in the house too

27 de abril de 2024
logotipo da Carpetright Limited - Bridgend

Resposta da Carpetright Limited - Bridgend

Hello Susan,

Thank you for your review. I am pleased to hear our Bridgend branch were able to meet your expectations.

Kind regards,
Abbie

Avaliado com 1 de um total de 5 estrelas

Avoid at all costs

I could less than 1 I would.

Laminate floor fitted. Gaps start opening up in floor. Fitter reviews and says it is a manufacturing issue. Remove trim and send Carpetright a video as requested. Carpetright say it is a fitting issue.

Clearly there is a dispute between fitter and manufacturer. Carpetright's response? Manufacturer must be right (no one from Carpetright nor manufacturer has seen the floor), and nothing else they can do. Complaint closed.

My only option is to self-fund an independent inspection.

Do not spend any money with this company.

@carpetright - please don't comment saying that you can see that there is a complaint ongoing, because there isn't - you closed it

25 de abril de 2024
Avaliação não solicitada
logotipo da Carpetright Limited - Bridgend

Resposta da Carpetright Limited - Bridgend

Hi,

I am sorry to hear you feel this way.
As explained you will need to seek a independent inspection if you are unhappy with the outcome of your complaint.
Regards
Dean

Avaliado com 5 de um total de 5 estrelas

Great buying experience!

Great advice given by the staff especially on the types of carpet, what is best for pets, what underlay to go on stairs and why, patience from the team, understanding what we wanted and where to save and available discounts. Hopefully the fitting will be just as great.

8 de abril de 2024
logotipo da Carpetright Limited - Bridgend

Resposta da Carpetright Limited - Bridgend

Hi Chris,

Pleased to hear about the experience you have had and the good discount with your order.
Thank you for your review.
Regards
Dean

Avaliado com 5 de um total de 5 estrelas

Evertything from the customer services…

Evertything from the customer services to the inspection of the property to measure the space. I cannot fault the service we received and we look forward to the carpet being fitted

10 de abril de 2024
logotipo da Carpetright Limited - Bridgend

Resposta da Carpetright Limited - Bridgend

Hi Valerie,

Pleased to hear about the experience you have had throughout the process.
Thank you for your review.
Regards
Dean

Avaliado com 5 de um total de 5 estrelas

staff more than happy to help

staff more than happy to help, quick and easy to give us a quote once we selected what we wanted, even came out to measure for free to make sure the quote given in store was accurate. Much better price than we had expected too.

7 de abril de 2024
logotipo da Carpetright Limited - Bridgend

Resposta da Carpetright Limited - Bridgend

Hi Josh,

Pleased to hear about the helpful service you have had and how quick and easy the process was for you.
Thank you for your review.
Regards
Dean

Avaliado com 5 de um total de 5 estrelas

Easily found what I was looking…

Easily found what I was looking for.Tiles ordered and the shop phoned when ready for pick-up.All very straightforward.Will shop there again.

22 de março de 2024
logotipo da Carpetright Limited - Bridgend

Resposta da Carpetright Limited - Bridgend

Hi Muriel,

Pleased to hear about the experience you have had. We look forward to helping you again in the future.
Thank you for your review.
Regards
Dean

Avaliado com 5 de um total de 5 estrelas

The manager and young lady who served…

The manager and young lady who served us were extremely helpful. They went out of their way to make sure that our needs were met in buying the carpet we wanted.

2 de abril de 2024
logotipo da Carpetright Limited - Bridgend

Resposta da Carpetright Limited - Bridgend

Hi Shan,

Really pleased to hear about the helpful service you have had from the sales lady.
Thank you for your review.
Regards
Dean

Avaliado com 5 de um total de 5 estrelas

Advice on wear and tear with regards to…

Advice on wear and tear with regards to area being carpeted and no pressure to spend more and also shown other similar price ranges. Very polite and very quick without rushing us. Plenty of time and they did not pounce on us when we entered the shop which made the experience more relaxed.

1 de abril de 2024
logotipo da Carpetright Limited - Bridgend

Resposta da Carpetright Limited - Bridgend

Hi Tony,

Pleased to hear about the experience you have had and how polite the team were for you.
Thank you for your review.
Regards
Dean

Avaliado com 5 de um total de 5 estrelas

Nicola was extremely helpful

Nicola was extremely helpful. Patient and happy to explain anything we needed. Thank you

12 de março de 2024
logotipo da Carpetright Limited - Bridgend

Resposta da Carpetright Limited - Bridgend

Hi Barri,

Pleased to hear about the helpful and patient service you have had from Nicola.
Thank you for your review.
Regards
Dean

Avaliado com 5 de um total de 5 estrelas

Two room order

Great service in store.

7 de março de 2024
logotipo da Carpetright Limited - Bridgend

Resposta da Carpetright Limited - Bridgend

Hi,
Pleased to hear about the great service that you received from our team
Thank you for your review.
Regards,
Amalia

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