Catalyst Latex Avaliações 72

Waited seven weeks for some leggings for my wife (estimate was 4-6) but heard nothing. Emailed them and my order was miraculously ready the next day.

On arrival, they were no where near the size 12 ordered. By now, I was done and requested a full refund. They never refunded me for the P&P and aren’t responding to my emails.

So now I’m out of pocket because either they sent the wrong item or their sizing is way off.

Update March 2024:
Catalyst flagged this review as "containing harmful or illegal content" presumably in an attempt to have it removed. Make of that what you will.

Absolutely cannot believe how impeccable Catalyst customer service is. Very responsive, customer focussed and Kit just went above and beyond to offer me a next level experience after my previous dressmaker let me down at the *very* last minute. Totally saved the day with express shipping too. Thank you again guys,

El

I'm a huge fan! From ordering to delivery everything went wonderfully. The clothes are very well made and fit perfectly. I will definitely order again. Thanks for the great work

Gorgeous, beautifully crafted pieces delivered quickly. Catalyst was incredibly helpful and responsive…I knew what I was requesting would be difficult, but they took the time to help me get exactly what I wanted. Truly above and beyond, I can’t wait to order my next piece

After multiple purchases with Catalyst I am comfortable saying that they have absolutely amazing products with service to match. The quality of the garments is unmatched, their delivery estimates for built-to-order clothing are accurate, and if you have to reach out for support for any reason they are quick, helpful, and polite.

10/10 will be ordering again

I really love what is sold and I would definitely buy some outfits when I am ready.

Once again Catalyst offered me OUTSTANDING good service.
I ordered some outfits earlier this summer, they produced them on the time they promised, and sent them, but because of brexit, and me living in the EU zone, they stranded at the import tax office for 25 days, i called the postal service, but they couldn't help me, and decided to return my package to England.
The staff at catalyst then sent them via UPS, and four days later i recieved my parcel.
They took care of the extra cost sending it, and the import tax.
I owe Kit and the rest of the catalyst staff a great THANK YOU, They were absolutely helpful, always replying my mails, and interested and very concerned about getting the parcel to me.

Beside that i have ordered from them several times, i have about 20 latex items from them in my wardrobe, some of them i have worn for years, at home or as streetwear, without any rips or tears, they are just super professional in what they do, a great craftsmansship, always good quality, if i could give them ten stars i would, they deserve it

WOW!!!!!! Can you say anything more. I am thrilled with these guys, because of my feed back on a previous order the pants I just got were perfect in looks and fit. The hoodie was again perfect. Gord thank you you guys are great

Catalyst are always my first port of call when I'm looking for new latex outfits, and I enthusiastically recommend them to my friends at every opportunity.

What really sets them apart is their consistently outstanding level of customer service - I've had off-the-rail designs as well as customs/alterations, and my interactions with their team have always been professional, courteous and helpful. They have bent over backwards to help me out several times now, and as a result I really thank them enough!

Catalyst are one of the absolute best latex manufacturers out there, let alone just in the UK! You really don't get much better than this for quality workmanship, practical yet sexy and unique designs with attention to detail, and a genuine passion and willingness to ensure their customers are happy.

I’ve been a customer for 10+ years and have ordered dozens of garments; Catalyst is hands down the best latex clothing manufacturer I’ve had the pleasure of purchasing from. The quality of their work is consistently impeccable and in the rare instance when there was an issue, the matter has been addressed professionally with complete satisfaction.

Gord’s customer service is unparalleled and it has always been clear to me that the Catalyst team takes great pride and joy in their work. In addition to having a wide variety of amazing designs to choose from, Catalyst has always been happy to accommodate customization, whether it’s a simple made to measure t-shirt or modification of an existing design. I simply cannot recommend them enough!

I get lots of compliments when I wear the item and the communication is really good when you chat to the company. Items are well made and last and are well packaged

Amazing piece in my collection!!

I purchased the cutest nightie from them and it's my first time with chlorinated latex. I am so in love and it feels so amazing, I had to take a nap right then and there lol. As a bonus on me it fits so perfectly in size and length I can totally wear it as a date night dress and be absolutely adorable while doing it!! Totally plan on using this shop again

First of all, wow, great clothes, well made and fit oooh soo well, Catalyst could well be the home of latex rubber.
Secondly, what an amazing customer service, always very friendly, chatty and helpful.
I think its fair to say I have not finished shopping here, and i cant recommend more highly than that.

Excellent service and brilliant designs. So we challenge the company with our custom and intricate designs and they never fail to materialise! Always happy to help bring our ideas to life and even go one step beyond that! Can't recommend them enough <3

It`s take 2 and my Victorian night gown has arrived for the 2nd. time.
Unfortunately the first one had a 2inch hole in it possibly due to postal miss handling? but with the help of Gord it was replaced at no
charge S.A.P. inside the normal time required. The service was all and than more than you could ask.I love the gown the colour the feel and looks so good on.Would recommend Catalyst Latex to anyone they have a great range of product both in style and fashion.Also with chlorination it makes every thing so easy to get in and out of.Never had a chlorinated item before but I don`t think it will be my last.

I am delighted with the excellent product quality and service received from Gord and the team at Catalyst. The products are outstanding and represent great value. Inquiries are answered quickly and it’s nice to do business with them. Thanks !

I just received my items today and they are amazing, I love how easy it is to put them on and how soft the material feels, I love this store and the selection they offer, I will only purchase my latex clothing from this store.

TLDR - An amazing company who go the extra mile for customers

When buying latex from a reputable company, you know there could be long lead times as many of the pieces are custom made for that customer. The items i ordered for my partner arrived much quicker than i expected and were quite simply amazing. The quality of the seams are just outstanding.
Upon our excitement, we did however manage to damage one of the garments. I got in contact with the team who were more than happy to help out. I sent the garment off on a Thursday and received it back the following Tuesday fully repaired.
They didn't charge me for the repair even though the zip was replaced.
This outstanding service is rarely seen in modern times and I would definitely recommend Catalyst Latex to anyone looking for latex clothing

Ordered a waistcoat ( in what I thought would be plenty of time ) only to find by my surprise that my size would have to be made from scratch meaning a delivery time that didnt fit my needs. And this is the 5 ( more if would be allowed) within 30 minutes of my initial email the team were speaking to me and Gord once realised how important to me to have this for a special occasion organised his designer to work the weekend on it ( for less than the cost of a round at a bar) and promised delivery for a week later. True to his word the quality waistcoat arrived today Great work all Tony

I ordered 2 excellent fitting rubber/latex jeans, both XL (in blue and in pewter) - custom taylored with slim leg. I wear them combined with conventional outwear in public and in office. Comments from public say that both look great and fit perfect (no word on obnoxious appearance)
Communication was top. Immediate reply is allways confirmed.
1:1 com transfer with custom tailored adjustments No delay.
Packaging and Delivery as scheduled.
I'ii do it again....
and FYI: A consecutive order is placed....

Catalyst Team you did a great work, Thanx