Cayden Official Avaliações 

24
O TrustScore é 2 de um total de 5

2,2

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

A fuir, une commande arrivée tardivement, j’ai commandé 3 polos 2 XL, je reçois L et deux 4 XL, j’essaie et les polos sont toujours en fait des S aucun ne va. Ne pas commander chez eux

Avaliado com 1 de um total de 5 estrelas

Appalling. Took my money quickly enough, then promptly shipped 4XL polos rather than the 2XL that were ordered. The original order was correct, the picking (which look like it was from China) was wron... Ver mais

Avaliado com 1 de um total de 5 estrelas

The polo shirts I received did not match the material advertised on the website. I contacted the company to raise the issue, and they asked me to send photos. I did exactly that. Since then... Ver mais

Avaliado com 5 de um total de 5 estrelas

The item is very beautiful and practical. I have an iPhone 14 Pro Max with a protective case, and it still fits perfectly in the outer pocket. The shop owner is friendly and genuinely helpful, support... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de artigos de couro

Escrito pela empresa

Cayden is a modern leather goods brand dedicated to designing refined and functional accessories. We focus on quality materials, thoughtful design, and a reliable customer experience to create products made for everyday use.


Informações de contato

2,2

Ruim

O TrustScore é 2 de um total de 5

24 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 5% das avaliações negativas

Normalmente responde dentro de 1 mês

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

2,2

Todas as avaliações

(24)

24 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

A fuir

A fuir, une commande arrivée tardivement, j’ai commandé 3 polos 2 XL, je reçois L et deux 4 XL, j’essaie et les polos sont toujours en fait des S aucun ne va. Ne pas commander chez eux

16 de setembro de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

⭐ 1 star — Absolutely appalling

The polo shirts I received did not match the material advertised on the website. I contacted the company to raise the issue, and they asked me to send photos. I did exactly that.

Since then? Nothing.

I have followed up four times and been completely ignored.

A company that can take your money but can’t be bothered to respond when there’s a problem is not one I would trust or recommend.

Misleading product description and disgraceful customer service. I gave them every opportunity to resolve this and they chose to ignore me.

One star is generous. I certainly won’t be ordering from them again.

3 de setembro de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Appalling, order at your own risk

Appalling. Took my money quickly enough, then promptly shipped 4XL polos rather than the 2XL that were ordered. The original order was correct, the picking (which look like it was from China) was wrong. Several emails asking either that they either correct their mistake and reship, or arrange a refund, have gone unheeded. If you choose to order from them, do so assuming the risk that it they mis-deliver you'll be unable to secure an exchange or refund.

30 de agosto de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

scammers!

Recieved the wrong products and couldn’t contact them because the never replied to my e-mails! Never had my refund and now I’m stuck with things I never wanted to buy!

18 de agosto de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Scroll past Cayden and avoid disappointment.

Placed order for 3 shirts on 17 May 2026. The status varies from received order and getting it reday, to appologies for the delay, to delivered and then back to received your order. Today is 26 June. It's more than a month ago and Cayden still doesnt have the decency to update me after numerous emails requesting an update. I have now requested a refund, but good luck to me as they dont even respond to a status updates let alone a refund.

26 de junho de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Scam company

Scam company. Sizes are ridiculous 4XL maybe is a large , The products are shipped rom China and poor quality. Please don't be fooled by the 5 star trust. Pilot at the top their page - it is fake too.

22 de junho de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I would strongly advise avoiding using Cayden

I would strongly advise avoiding Cayden. I ordered a shirt from them, it's a cheap mass produced item nothing like advertised and the size is completely wrong—it is easily two sizes smaller than expected. To make matters worse, it arrived with absolutely no official branding or badging. It was completely unlabelled and looks like it was returned by someone else before being sent to me.
I have tried to contact their customer services to get a refund, but there is no clear refund policy to be found and getting a resolution is proving impossible. Save your money and shop elsewhere their business model relies on making returns too difficult to bother with.
Since customer service is ignoring me I'm not wasting any more time and contacted my credit card company to initiate a charge back, the merchant is refusing to co operate or provide a return path.

18 de junho de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Poor quality terrible customer service…

We purchased a mans t-shirt it arrived and packaging was covered in dye, when my husband removed it from packaging it was everywhere! Defective and wrong size. We contacted Cayden Official for a refund and return instructions. They responded quickly but passed it to another department. We have never heard back from them since. Bunch of con artists. My advice do not buy from them. Poor quality products. Bad customer service.

4 de junho de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

The clothing is absolute garbage

The clothing is absolute garbage. Thin, see-through material. The sizing is small and when I tried to send them back you cannot get a hold of anyone. Would not recommend anyone spending money here.

2 de junho de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I ordered 3XL

I ordered 3XL, I received C10. It is at best an L or XL. The shirt is VERY TIGHT. It should hide my dadbot, but it only accentuates it. Ihave sent an email to the seller via their email, after 5 working days still no response.
I have to return the goods if dissatisfied, wuthin 30 days. Cannot find a returnadress on the website.
WHOIS search results Domain Information

Name
CAYDEN-OFFICIAL.COM
Registry Domain ID
3065719477_DOMAIN_COM-VRSN
Registered On
2026-02-08T15:58:05Z
Expires On
2027-02-08T15:58:05Z
Updated On
2026-02-08T15:58:09Z
Domain Status
client transfer prohibited

Name Servers
DNS1.REGISTRAR-SERVERS.COM

DNS2.REGISTRAR-SERVERS.COM

Registrant Contact

Name

Organization
Privacy service provided by Withheld for Privacy ehf
Phone
tel:+354.4212434
Fax

Email
18579078b04540f78b5db3a61d402460.protect at withheldforprivacy.com
Mailing Address
Kalkofnsvegur 2, Reykjavik, Capital Region, 101
Technical Contact

Name

Organization
Privacy service provided by Withheld for Privacy ehf
Phone
tel:+354.4212434
Fax

Email
18579078b04540f78b5db3a61d402460.protect at withheldforprivacy.com
Mailing Address
Kalkofnsvegur 2, Reykjavik, Capital Region, 101
Registrar Information

Mailing Address
Kalkofnsvegur 2, Reykjavik, Capital Region, 101
Registrar Information

Looks like they are located in Iceland.

5 de junho de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Super shirts, but NO service/help...

Super shirts, but how do i exchange them to another size. Hard to find that info on your website.
Otherwise: Perfect.
EDIT: Absolutely NO respons on several mails etc about this. So now I have 3 t-shirts, who are 2 smalle, and no help from this company = 1 star 😞

11 de junho de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Bad quality

Bad quality. Sold as premium leather but not! It comes from china! Many e-mails sent without any answer! Don't have trust on them!

1 de junho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great item!

The holster is of great material, it is also comfortable and very useful!

15 de abril de 2026
Avaliação não solicitada
logotipo da Cayden Official

Resposta da Cayden Official

Hello,

Thank you very much for your feedback!

We’re really glad to hear that you’re happy with the quality, comfort, and usefulness of the holster.

Your support truly means a lot to us!

Best regards,
Cayden Team

Avaliado com 5 de um total de 5 estrelas

Slow to arrive but very nice

Took 16 days to get to Canada. Tracking was sporadic at best. I did get exactly what I ordered though and they're pretty sweet. I was also a little grumpy with the customer service staff initially because they couldn't supply a tracking number but they were very nice.

7 de abril de 2026
Avaliação não solicitada
logotipo da Cayden Official

Resposta da Cayden Official

Hello Mark,

Thank you for your honest feedback.
We’re glad to hear that you’re happy with the product and that it met your expectations.

We also appreciate your patience regarding the delivery time and tracking updates. International shipping can occasionally experience delays and less frequent tracking scans depending on the carrier route.

Feedback like yours helps us drastically improve the experience we offer to our customers, so we truly appreciate you taking the time to share it.

Thank you again for your understanding and for your kind words about our support team - we truly appreciate it.

Best regards,
Cayden Team

Avaliado com 5 de um total de 5 estrelas

The item is very beautiful and…

The item is very beautiful and practical. I have an iPhone 14 Pro Max with a protective case, and it still fits perfectly in the outer pocket. The shop owner is friendly and genuinely helpful, supporting me to receive the item quickly. Everything is great, and I really like the leather quality of the bag as well. Since buying it, I’ve been wearing it almost every day. Love it

26 de março de 2026
Avaliação não solicitada
logotipo da Cayden Official

Resposta da Cayden Official

Hello,

Thank you so much for your kind words, we truly appreciate your feedback.

We’re really happy to hear that the holster fits your iPhone 14 Pro Max perfectly, even with a case, and that you’re enjoying both the design and the quality.

It means a lot to us to know you’re wearing it almost every day.

Thanks again for your trust and support.

Best regards,

Emma
Head of Customer Experience
Cayden Team

Avaliado com 5 de um total de 5 estrelas

Harold Stader

My name is Harold Stader, I like the holster very much but and small detail the outside phone pocket needs to be bigger, wider and thicker for phone that have protective cases on them, I have a protective case on it and it won't fit, but I stick it inside the pocket, other than that, it's perfect, when I get some more money I'll probably order another one, i like black.

19 de março de 2026
Avaliação não solicitada
logotipo da Cayden Official

Resposta da Cayden Official

Hello Harold,

Thank you very much for your review, we truly appreciate your feedback!

We’re really glad to hear that you’re enjoying your holster.

Your comment about the outer phone pocket is very valuable, and we’ve taken note of it for future improvements.

Could you let us know which phone model you’re using? The pocket was designed to fit devices up to the size of an iPhone 12 Pro Max, so your feedback will help us better understand.

We’d be happy to have you back when you’re ready for another one - black is always a great choice.

Thank you again for your trust,

Best regards,
Cayden Team

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