A fuir, une commande arrivée tardivement, j’ai commandé 3 polos 2 XL, je reçois L et deux 4 XL, j’essaie et les polos sont toujours en fait des S aucun ne va. Ne pas commander chez eux
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Veja o que dizem as avaliações
Appalling. Took my money quickly enough, then promptly shipped 4XL polos rather than the 2XL that were ordered. The original order was correct, the picking (which look like it was from China) was wron... Ver mais
The polo shirts I received did not match the material advertised on the website. I contacted the company to raise the issue, and they asked me to send photos. I did exactly that. Since then... Ver mais
The item is very beautiful and practical. I have an iPhone 14 Pro Max with a protective case, and it still fits perfectly in the outer pocket. The shop owner is friendly and genuinely helpful, support... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Cayden is a modern leather goods brand dedicated to designing refined and functional accessories. We focus on quality materials, thoughtful design, and a reliable customer experience to create products made for everyday use.
Informações de contato
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Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 5% das avaliações negativas
Normalmente responde dentro de 1 mês
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A fuir
A fuir, une commande arrivée tardivement, j’ai commandé 3 polos 2 XL, je reçois L et deux 4 XL, j’essaie et les polos sont toujours en fait des S aucun ne va. Ne pas commander chez eux
⭐ 1 star — Absolutely appalling
The polo shirts I received did not match the material advertised on the website. I contacted the company to raise the issue, and they asked me to send photos. I did exactly that.
Since then? Nothing.
I have followed up four times and been completely ignored.
A company that can take your money but can’t be bothered to respond when there’s a problem is not one I would trust or recommend.
Misleading product description and disgraceful customer service. I gave them every opportunity to resolve this and they chose to ignore me.
One star is generous. I certainly won’t be ordering from them again.
Appalling, order at your own risk
Appalling. Took my money quickly enough, then promptly shipped 4XL polos rather than the 2XL that were ordered. The original order was correct, the picking (which look like it was from China) was wrong. Several emails asking either that they either correct their mistake and reship, or arrange a refund, have gone unheeded. If you choose to order from them, do so assuming the risk that it they mis-deliver you'll be unable to secure an exchange or refund.
scammers!
Recieved the wrong products and couldn’t contact them because the never replied to my e-mails! Never had my refund and now I’m stuck with things I never wanted to buy!
Har stadig ikke fået blusen til min…
Har stadig ikke fået blusen til min mand. Der er gået 3 uger nu, så jeg tænker at det er et svindel firma. Har skrevet til dem flere gange uden respons. Pengene har de trukket 🤮Hold jer langt væk fra det firma 🤮
I ordered a bag in April
I ordered a bag in April, and still not arrived. I asked for a refund and they have not replied. SCAM COMPANY
I ordered 3 shirts never arrived
I ordered 3 shirts which 6 weeks later are still to be delivered. No response to numerous emails. I also requested a refund but again, n o response. I would avoid this company completely.
Do they have a customer service
After waiting a long time to receive my order, the 3 shirts I received are not the right size. I had contacted the customer service twice with no reply. Don’t buy Cayden.
Scroll past Cayden and avoid disappointment.
Placed order for 3 shirts on 17 May 2026. The status varies from received order and getting it reday, to appologies for the delay, to delivered and then back to received your order. Today is 26 June. It's more than a month ago and Cayden still doesnt have the decency to update me after numerous emails requesting an update. I have now requested a refund, but good luck to me as they dont even respond to a status updates let alone a refund.
Scam company
Scam company. Sizes are ridiculous 4XL maybe is a large , The products are shipped rom China and poor quality. Please don't be fooled by the 5 star trust. Pilot at the top their page - it is fake too.
I would strongly advise avoiding using Cayden
I would strongly advise avoiding Cayden. I ordered a shirt from them, it's a cheap mass produced item nothing like advertised and the size is completely wrong—it is easily two sizes smaller than expected. To make matters worse, it arrived with absolutely no official branding or badging. It was completely unlabelled and looks like it was returned by someone else before being sent to me.
I have tried to contact their customer services to get a refund, but there is no clear refund policy to be found and getting a resolution is proving impossible. Save your money and shop elsewhere their business model relies on making returns too difficult to bother with.
Since customer service is ignoring me I'm not wasting any more time and contacted my credit card company to initiate a charge back, the merchant is refusing to co operate or provide a return path.
Poor quality terrible customer service…
We purchased a mans t-shirt it arrived and packaging was covered in dye, when my husband removed it from packaging it was everywhere! Defective and wrong size. We contacted Cayden Official for a refund and return instructions. They responded quickly but passed it to another department. We have never heard back from them since. Bunch of con artists. My advice do not buy from them. Poor quality products. Bad customer service.
The clothing is absolute garbage
The clothing is absolute garbage. Thin, see-through material. The sizing is small and when I tried to send them back you cannot get a hold of anyone. Would not recommend anyone spending money here.
I ordered 3XL
I ordered 3XL, I received C10. It is at best an L or XL. The shirt is VERY TIGHT. It should hide my dadbot, but it only accentuates it. Ihave sent an email to the seller via their email, after 5 working days still no response.
I have to return the goods if dissatisfied, wuthin 30 days. Cannot find a returnadress on the website.
WHOIS search results Domain Information
Name
CAYDEN-OFFICIAL.COM
Registry Domain ID
3065719477_DOMAIN_COM-VRSN
Registered On
2026-02-08T15:58:05Z
Expires On
2027-02-08T15:58:05Z
Updated On
2026-02-08T15:58:09Z
Domain Status
client transfer prohibited
Name Servers
DNS1.REGISTRAR-SERVERS.COM
DNS2.REGISTRAR-SERVERS.COM
Registrant Contact
Name
﹣
Organization
Privacy service provided by Withheld for Privacy ehf
Phone
tel:+354.4212434
Fax
﹣
Email
18579078b04540f78b5db3a61d402460.protect at withheldforprivacy.com
Mailing Address
Kalkofnsvegur 2, Reykjavik, Capital Region, 101
Technical Contact
Name
﹣
Organization
Privacy service provided by Withheld for Privacy ehf
Phone
tel:+354.4212434
Fax
﹣
Email
18579078b04540f78b5db3a61d402460.protect at withheldforprivacy.com
Mailing Address
Kalkofnsvegur 2, Reykjavik, Capital Region, 101
Registrar Information
Mailing Address
Kalkofnsvegur 2, Reykjavik, Capital Region, 101
Registrar Information
Looks like they are located in Iceland.
Super shirts, but NO service/help...
Super shirts, but how do i exchange them to another size. Hard to find that info on your website.
Otherwise: Perfect.
EDIT: Absolutely NO respons on several mails etc about this. So now I have 3 t-shirts, who are 2 smalle, and no help from this company = 1 star 😞
Bad quality
Bad quality. Sold as premium leather but not! It comes from china! Many e-mails sent without any answer! Don't have trust on them!
Great item!
The holster is of great material, it is also comfortable and very useful!

Resposta da Cayden Official
Slow to arrive but very nice
Took 16 days to get to Canada. Tracking was sporadic at best. I did get exactly what I ordered though and they're pretty sweet. I was also a little grumpy with the customer service staff initially because they couldn't supply a tracking number but they were very nice.

Resposta da Cayden Official
The item is very beautiful and…
The item is very beautiful and practical. I have an iPhone 14 Pro Max with a protective case, and it still fits perfectly in the outer pocket. The shop owner is friendly and genuinely helpful, supporting me to receive the item quickly. Everything is great, and I really like the leather quality of the bag as well. Since buying it, I’ve been wearing it almost every day. Love it

Resposta da Cayden Official
Harold Stader
My name is Harold Stader, I like the holster very much but and small detail the outside phone pocket needs to be bigger, wider and thicker for phone that have protective cases on them, I have a protective case on it and it won't fit, but I stick it inside the pocket, other than that, it's perfect, when I get some more money I'll probably order another one, i like black.

Resposta da Cayden Official
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