Chadwicks of Boston Avaliações 

I wish I had read the other reviews before ordering from Chadwicks. I have also been a long time customer of more than 25 years. Ordered 2 items on October 28, it’s 11-6-26 today, still no items and no updates from Fedex. The status shows the items in Littleton, MA. this whole time. Called customer service, she was very nice, but could not confirm where my items are. She did try to say it might be a Fedex problem, however, I received proper tracking information from Fedex for two different items I purchased from two different companies. They arrived today, no problem. Shame on you Chadwicks! I don’t think I’ll be doing business with you again.

I have been a customer for 25 years. Placed an order on October 20, 2026. Tracked the order to the distribution center in Springfield MA where it stayed. 5 days later when I called to find out where the order was they informed me it had been returned as undeliverable and only 1 (there had been 2 items ordered) item was returned and they issued a credit. I told them I never received the package, and it never left the distribution center. They were supposed to refund the balance of the original order and though I was told twice it would happen it never appeared. I suggest that no one do business with this company...ever!

Not only does Chadwicks charge a huge shipping fee, they also charge a handling fee and another hefty fee for returning something. They are difficult and unfair. They only use an offshore calling center who are clueless. They have a convenient habit of losing returns and will fight you based on what they "think" you returned, versus what you actually DID return. They are no better than a Chinese company selling dupe products on a deceptive basis. DO NOT BUY ANYTHING FROM THEM!!!!!!!!!!!!!!!

I wish I could give -5 stars. Or at least ZERO. Worst customer service, very cumbersome to get in touch with a live agent, and every time I had to call (sadly more than once) the Filipino agents had no training in customer service. Rude and useless. Will NEVER purchase again from this travesty of a business. Poor quality of merchandise, overcharging shipping and handling and non existent customer service. This is the sum of it all. Sadly, Chadwick is not even a shadow of what it once was. Stay away!

I was not surprised to see so many low ratings and bad comments. Twenty or thirty years ago this was a reliable place to buy reasonably priced clothes for work and play, although it was not the place to go for really special occasions. It did offer more style than some of the local brick and mortar establishments at the time.
This year I made the mistake of buying a red shrug sweater to go with an outfit I already had. I read the reviews, took my measurements and read their size chart.
The item ended up costing over 50 dollars by the time the handling and taxes were added. It was extremely cheap, and ran smaller than I expected. I ordered a small based on the reviews and the fact that everywhere else I shop I usually take a small. I then returned it weeks ago and have heard nothing from them. I got a computer generated email today asking me to review my purchase so I gave them a very bad review. I then ran the tracking numbers on the item and found it was still in the PO Box in MA where it was sent on April 27th. I called customer service and talked to someone who then went ahead and put the refund through minus 13.00 in return shipping. The fault with the company is not their customer service--it is their shipping charges and their lousy merchandise. The customer service rep was very efficient and helpful.

They left off my apartment number off of the shipping address and will not cancel the order or correct the error. I can't get a refund so they are stealing from me.

Worse company ever and terrible customer service

In the 1980s and 1990s I ordered EVERYTHING from Chadwicks. The clothing was beautifully styled, quality material, amazing variety, and good prices. Always true to the catalog, and great customer service. After living abroad for a period of time, I came back in 2010 to discover EVERYTHING had changed drastically. Ill-fitting, poorly made, low thread count, not as advertised, small selections, wrong sizing, and ridiculously high prices. Terrible customer service. The company returned my last attempt at returning items, even marked through the shipping label they had given me to use. The box was completely torn up.
Please, STOP claiming you are an American company.

Ordered a skirt. Then, immediately called to cancel the transaction. I found a number of suspect things on the site that made me reconsider dealing with the company. The customer service representative I spoke to said the transaction had already been processed, so my request couldn't be honored. Fortunately, I paid via PayPal, and when speaking to the customer service representative there, I was told the transaction was pending, but hadn't gone through.

I also want to add that the Chadwick's Customer Service number with its various options just cycles through the menu repeatedly. The only option that worked was for New Orders. This is how I got transferred to a live customer service representative after speaking to someone who had me repeat all of my information to then end up telling me she couldn't be of service.

I would never deal with this company again!

I purchased via phone a cardigan on 11/14/25 via order # W9190755 and paid via my Citi Master Card. When my Order Confirmation was emailed to me it has an incorrect shipping address and name on it, so I emailed Chadwick of the mixup. They never corrected it and I haven’t received the cardigan sweater. The charge showed up on my Citi statement, which I disputed and Citi did a credit back to me. After they investigated with Chadwick, who sent them the Order confirmation with the wrong name and shipping address, Citi reversed the charge back to me.

Ordered a wool blazer from them and when I got it, it was not of the quality that I expected, and it was very itchy.
Sent it back per their instructions and the BIG SILENCE TREATMENT.
No customer service, no live body on the other side.
So, looks like I'm out the $79.99 + tax.
DON'T RECOMMEND AND WILL NEVER EVER DO BUSINESS WITH THEM AGAIN.

I am very angry about my experience with Chadwicks. I ordered a pair of pants. The pants were too large. I sent them back and requested a smaller size. The pants never came. After several weeks, I called customer service and was told that I would receive a refund of $34.19. I paid $44.99 for the pants plus shipping charges which put my total cost over $64. Do not order from Chadwicks.

So disappinted! I have purchased many clothes from them in the past and have been very pleased with the quality. However, outrageous shipping charges ($17.95 on a $69 order of two pieces), will prevent me from ever ordering from them again. Chadwicks - listen to your customers. This is a prevalent complaint among all Trust Pilot reviews. You have to be losing many, many loyal customers.

The first time I ordered the sweater it was too large. I filled out the form for an exchange. I waited 6 weeks to received my exchange When it did not arrive I called customer service (in Korea). They had canceled my order and returned my money minus shipping, handling, fuel surcharges and tax ( over $20). I was told if I wanted the sweater I would have to order it again plus the additional charges. As it was a gift, I ordered it again. When the package arrived it was someone else's order with my name and address on the outside of the package. I called customer service again (in Korea) . She said she would send the sweater without charge as I had already paid for it. 10 minutes later I received a message that she had charge my credit card again!!! I HAVE PAID FOR THIS SWEATER 3 TIMES AND I STILL DO NOT HAVE IT!!!

Very disappointed in what used to be my go-to catalog company. The shipping, support, etc. has gone down hill drastically. I reached out three times to resolve a duplicate order issue online and never received a response. The I called customer service and was told it would be resolved - three weeks later I had to call again. Will not be shopping here any longer.

Emailing them was fruitless. Calling customer service is pointless, unless frustration and aggravation are what you're after. Bottom line: They will not honor my merchandise credit that has no expiration date. This company was better years ago. Now, I'll take my business elsewhere.

This is regarding the vip membership scam. I was signed up without my consent - probably with a small pop up window . I am a senior citizen with low vision and did not realized this had happen. it was many months before I saw the charges on my credit card! Nightmare phone calls to only get a partial refund
TARGETS SENIOR CITIZENs

After 4 wks Chadwicks has still not "processed" my return for exchange. I was told to wait and I might receive an email in a few weeks. Chadwicks charges the highest shipping/handling rates in their market segment but doesn't handle returns and exchanges is a reasonable and professional time frame.

HORRIBLE Customer Service!!! I placed an order on their website for two dresses. 45 minutes after placing the order, I decided I didn't want the dresses. I emailed customer service, gave the order number and item numbers/sizes, and explained I'd changed my mind and wanted to cancel. I received NO response (not even an automated acknowledgement of my request) for 24 hours. When I did finally receive a response, it was a form-letter sounding response that said they couldn't cancel the order because it had already shipped. I've received no notification from Chadwick's that my order shipped, and when I click on Order Status, it shows "In Process." Do yourself a favor and avoid buying from this merchant. This was my first time shopping with Chadwick's and also my last.

I am apparently not the only one concerned with having been signed up for the Chadwick’s VIP Program without my knowledge or consent. I have unknowingly been charged a monthly fee for quite some time. I have tried several times to call the company and have been Disconnected each time. Cannot Seem to locate A way to cancel online either. My only hope is that they will respond to an email. Aside from that the only option I have is canceling the credit card to remove their access. This means that I will never order from this company again and I am posting this as a warning to other potential customers so you do not get signed up for more than you bargained for!