I had a fantastic experience with this company and love everything I have ordered. Special shout-out to their customer service team- responsive, helpful and understanding. I got my order the next... Ver mais
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Veja o que dizem as avaliações
I had a fantastic experience shopping with this company. The customer service was very helpful and freindly. I ordered a pair of clogs for my daughter which turned out to be a one size too big and... Ver mais
Ordered 2 items 3rd august evening. Delivered today 4th august at 10.59. Super fast delivery. Will definitely use again.
Easy ordering and fast delivery, we had an issue with the PJ’s which I reported over the bank holiday weekend, I got a reply first thing on the Tuesday and they sorted out my issue within 2 days. Very... Ver mais
Detalhes da empresa
Escrito pela empresa
We sell character clothing, accessories for all your kids favourite characters from the worlds of TV, film and books, at great prices.
Informações de contato
Unit 5 Celtic Trade Park, SA5 4EP, Swansea, Reino Unido
- 0330 223 2564
- customerservices@character.com
- www.character.com
4,7
Excelente
26 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
GREAT SERVICE AND PRODUCT
29 de maio de 2025
Resposta da Character.com
Thank you for the review. It's always brilliant to hear such positive comments. I'm glad you were happy with the product.
Kind regards
Allison
Good quality character clothing.
Easy ordering, great communications, good prices and quality clothing. Highly recommended.
3 de junho de 2025
Resposta da Character.com
Thank you for the review. It's always brilliant to hear such positive comments. I'm glad you were happy with the product.
Kind regards
Allison
Resposta da Character.com
Thank you for your review, we really appreciate your feedback!
Kind regards
Allison
Excellent customer service
The two piece boys swimsuit was small for size. However, no quibble refund was given. Thank you
2 de junho de 2025
Resposta da Character.com
Thanks so much for sharing your experience with us, it's great when customers take the time to let us know
Kind regards
Allison
Prompt delivery quality hoods
26 de maio de 2025
Resposta da Character.com
Thank you for your review, it's very kind of you!
Kind regards
Allison
Very helpful
Easy to order and very pleased with purchase. Had reason to speak with Customer Services who were very very helpful.
2 de junho de 2025
Resposta da Character.com
Thanks for taking the time to write your review. We really appreciate you passing on your experience with our customer service and we're so glad to read that they have been able to resolve any issues you may have had.
Kind regards
Allison
great quality clothing
ordered a twin set of bluey pjs and 3 bluey t shirts for 2 yr old granddaughter ,absolutely beautiful clothes , excellent quality 👌 .
2 de junho de 2025
Resposta da Character.com
Thank you for your review, we really appreciate your feedback!
Kind regards
Allison
Ich habe zum ersten Mal bestellt Zufriedenheit
Ich habe zum ersten Mal bestellt und war super zufrieden . Die Sendung war sehr schnell bei mir und
die Qualität ist sehr gut
2 de junho de 2025
Resposta da Character.com
Thank you for your review, we really appreciate your feedback!
Kind regards
Allison
it's important for people to know that the item is coming from europe and takes longer than expected
4 stars because I didn't realise the item was coming from Europe, I may not have ordered it I had known. Orders from Europe take a lot longer (over 2 weeks) than we are used to. However am very happy with the item indeed!
20 de maio de 2025
Resposta da Character.com
Thank you for your review and feedback
Kind regards
Allison
Great service and good…
Great service and good quality.mygrandaughter loved bluey swimming custom.
20 de maio de 2025
Resposta da Character.com
This is lovely to read and thank you for taking the time to share your review
Kind regards
Allison
Iit's been over three weeks since i…
Iit's been over three weeks since i placed my order and I still haven't received my parcel
24 de maio de 2025
Resposta da Character.com
Hello,
Thank you for your review. I can see your order was shipped on the 27th May and delivery usually takes between 5-15 working days as stated on our website to arrive from the UK, please feel free to contact our customer service team if you would like any assistance customerservice@character.com
Kind regards
Allison
Nice quality knickers for Grandaughter.
30 de maio de 2025
Resposta da Character.com
Thank you for taking the time to write this review, we really do appreciate it :)
Kind regards
Allison
Minecraft shorts and t shirt set
Good quality clothing great choices and fast delivery
30 de maio de 2025
Resposta da Character.com
What a lovely review, thank you very much
Kind regards
Allison
Resposta da Character.com
Thank you for taking the time to write this review, we really do appreciate it :)
Kind regards
Allison
Hi good quality and came the day after…
Hi good quality and came the day after I ordered it .
29 de maio de 2025
Resposta da Character.com
This is lovely to read and thank you for taking the time to share your review
Kind regards
Allison
Resposta da Character.com
Thank you for your review, we really appreciate your feedback!
Kind regards
Allison
Delivery time incorrect
Nice website but after 11 working days still no parcel. Probably stuck at customs. So the delivery time is far from correct. Probably will arrive some day but unfortunately too late for the planned birthday..
22 de maio de 2025
Resposta da Character.com
Thank you for getting in touch! We are terribly sorry to hear this. I can see a member of the customer service team has contacted you in regard to this issue.
Kind regards
Allison
Ordered pyjamas for my grandson
Ordered pyjamas for my grandson. Love Man City and he loves them. First class service. Hope to purchase again soon. 👍👍
22 de maio de 2025
Resposta da Character.com
Thanks so much for sharing your experience with us, it's great when customers take the time to let us know
Kind regards
Allison
Resposta da Character.com
Thank you for getting in touch, I can see a member of the customer service team has contacted you in regard to this issue. We look forward to your reply.
Kind regards
Allison
Great product, great customer service!
This company is excellent! I ordered a top for my granddaughter. Because of an issue with my card expiry date ( my omission) I received 2 tops. I contacted customer services and the attention I received from Kelly was first class! She was excellent. I returned one top and a refund was issued immediately.
The quality of the top ( a Squishmallow theme) is so good and I wouldn’t hesitate to recommend to anyone. Many thanks to Kelly for her wonderful customer service!
29 de maio de 2025
Resposta da Character.com
Thanks for taking the time to write your review. We really appreciate you passing on these kind words about customer service and I'll be sure to pass this feedback on to Kelly. We're so glad to read that they have been able to resolve any issue you may have had.
Kind regards
Allison
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