Cheaper Online Avaliações 

Terrible lack of customer service following purchase of faulty shelves through B&Q . The shelves were faulty at purchase and grew white mould in a short space of time .Despite the item being untreated and not fit for purpose they insisted on replacement with more faulty shelves, refusing a refund quoting policy …begging the question what happens when the replacements also go mouldy to which I could never get a reply despite many times of asking. Of course once you go beyond 6 months of purchase the onus is on the customer to prove fault so they clearly are selling faulty goods and using the law to hide behind by offering to replace initially your warranty becomes effectively useless do yourself a favour and avoid the reply proves my point I was offered and sent another one which will also leave me with the same issue as untreated and not fit for purpose ie faulty as description states can use in garage it will also therefore go mouldy and likely take me past guarantee period leaving me out of pocket and with a trip to the tip to dispose of it , see multiple reviews on B&Q site with the same issue to prove my point they are not fit for purpose and a refund should have been the appropriate response . Additionally where is the assessment referenced??

BUYER BEWARE-Disgusting workmanship on handmade garden planter. Arrived damaged-but had been repaired before arriving to me, so had attempted to be repaired prior to shipping. Top wobbling off, no corners meet, side panel had nails sticking out of the side which damaged - rickety at best. Nails dangerous and ripped clothing and was very unsafe as I tried to move it.

No refund or part refund offered unless I repackaged and returned. Unwilling to handle the item any further and accepted the loss-do not purchase from this seller.

Great product, well made, well priced, overladen with exemplary service from start to delivery in under the allotted time

Bought a set of 4 Outdoor Garden Patio Chairs via B&Q. It did state assembly required so we anticipated that. However, the chairs were nearly impossible to build. It took hours and a significant and unreasonable amount of manpower (we are both fit and in our early 40s). There is no way anyone weaker or older could build these chairs. I am unable to leave a review on the B&Q website hence leaving it here. The product also arrived with 3 bolts missing so we were unable to build the final chair. I would not buy again and strongly recommend buying a better quality product from another retailer.

Was sent the wrong item.
Being gas lighted by customer service that its correct. (The public agree with me)
Told them to refund the difference as what i was sent is cheaper.
Nope. I have to send it back.
Doesn't work with customers and the only reason available for return blame the customer! Joke of a company!
And even threatened legally actions for making this debate public!!!

I will be taking this further. It had been confirmed i have a case. You sent me the wrong thing and now gaslighting me about it

This company has provided me with some extraordinary aftersales customer service. I wanted some extra toggle catches for the excellent bin stores I purchased from them, and they were very attentive and efficient in communicating with me and supplying me with some. Brilliant, and I won't hesitate to order from them again.

Absolutely shocking - ordered a christmas star via B&Q who turned out to be these jokers. Half the lights did not work so i sent a photo of the problem and the star back using THEIR supplied Evri label. Put the post label, along with a further label on the box showing the original order details, my details etc. They fobbed me off for months saying they had not got round to sorting out their returns and have finally told me they are not refunding the star or offering a replacement (because I forgot to jot down THEIR delivery label details) - jokers - do not use. B&Q you ought to be ashamed promoting companies like this

Ordered a bin screen (which was around £15 cheaper than the same one on Amazon). The communication was fab and personalised touches such as introducing himself on order confirmation was nice. Arrived today by Royal Mail and within 10 mins I’d had it out of the box and up all by myself

Avoid!!! I sent my items back well over a month ago and they are refusing to refund me even though proof of postage has been provided. This company is clearly a scam.

Excellent company ordered something off then they sent the product on time and the courier never delivered it to our address he delivered it some where else, I got straight in touch with cheaper online and they were brilliant looked into it and replaced my product for me and sent it with completely different better courier firm, very good service from start to finish on this occasion the company was good it was the courier that failed..

Purchased an item,looked nothing like the images used on website. Poor customer service,refused to pay for return charges,which for a heavy item,was a considerable amount.

My package was mishandled by the courier, resulting in a delivery failure and a lack of communication. After a week, I reached out to Cheaper Online to inquire about the status, and they resolved the issue promptly. They placed a reorder within an hour, which was soon dispatched. Their communication was outstanding, and their customer service was exceptional. I highly endorse this company and look forward to purchasing from them again.

Absolutely fantastic service. My tree broke so I contacted them. Wanted a replacement but had sold out (as had everyone else) so arranged for spares to be sent to try and repair. Good outcome to a rubbish situation.

Beware, this company’s product descriptions are misleading and refuse to replace or pay for return.
Argue when discrepancies are pointed out to them.
Won’t ever by from them again.

I’m really impressed with the after-sales support I received from this company. They responded quickly, communicated clearly, and went out of their way to resolve my issue. It’s rare to find a team so committed to customer satisfaction. I’ll happily buy from them again and highly recommend their service.

I bought these luxury garlands last year, and they were fantastic. So I’ve bought them again this year, and they did not disappoint.
My clients loved hem after I decorated them.

Quick delivery, but poor packaging resulting in damaged products. No reply from company when I reached out for support.

Easy online purchase. Fast delivery. Item received, but also received an email request from the provider for a review of product 5hrs later. It's shelving that needs to be assembled... Hold off asking for reviews for products until consumer has chance to actually use them.

Quick delivery, perfect Mummy Skeleton for halloween, worth the money

Courier damaged my order in transit and was unable to deliver, but didn't communicate with anyone. After a week I contacted Cheaper Online to find out what was happening and they immediately sorted it out. Reordered within an hour, on its way shortly thereafter. Communication was brilliant and customer service second to none. Highly recommend this company, will definitely buy from them again.