Cheekboss Avaliações 2.475

I had an extremely frustrating experience with CheekBoss and their customer service, and I strongly caution others before purchasing.

I placed what I believed was a one-time order. At no point was it clearly communicated that I was enrolling in a recurring subscription. The website itself was glitching during my purchase, which added to the confusion.

As soon as I realized there may be a subscription attached, I immediately requested cancellation—before the order even shipped. I also explained that I could not access the email account associated with the order, so I was unable to log in and cancel it myself.

Despite this, customer service refused to assist me. Instead, they repeatedly sent generic instructions telling me to log in—completely ignoring the fact that I had already explained that I couldn’t.

Let me be clear: I have the right to request cancellation, especially before an order ships and before a billing cycle renews. They had every opportunity to cancel this on their end and chose not to.

They then allowed the charge to go through and denied my refund, insisting I return the item—something I had already tried to avoid by canceling in advance. To make matters worse, they didn’t even offer a prepaid return label, forcing me to pay out of pocket for a situation they could have prevented entirely.

This experience shows:

* A broken and confusing checkout/subscription process
* A website that does not function properly
* Customer service that refuses to assist with basic account issues
* A cancellation process that feels intentionally difficult

Their responses were scripted, dismissive, and lacked any real effort to resolve the issue.

Very poor customer service. Good customer service means helping the customer with what they need. Instead, I was disregarded—there was no empathy, no assistance, and no ownership of the problem. I would never shop here again.

Absolutley adore this brand! They are probably the MOST comfortable undies I have ever owned!!! They’re smooth, soft and fit amazing!!! Proud to say I’m a returning customer from 2024!!

I had an issue with one delivery because I misunderstood the order form, totally my fault. I explained that the product wouldn’t work for me and offered to return them, I was told that wasn’t necessary and immediately given really clear instructions for how to fix the user error AND they added a replacement for the items to my next delivery FREE!
What a fantastic company.
Also, the undies are the most comfortable things I’ve ever worn and I can’t wait until my entire underwear drawer consists of nothing but cheekboss.

I have finally found undies that I feel comfortable during the day and to sleep in. I wear the bras all the time too! Both make me feel so good a pretty, even if I’m the only one that sees it, always makes me smile! A total plus with all the fun prints/styles!! Thanks!

these are soooo user friendly! so many different patterns to choose from and if you want just plain colors there’s that too ! they fit so comfortably and don’t roll or anything. they are in fact seemless and sooo comfortable girl .definitely stayed subscribed

I've placed a few orders have have 10 or so pairs of panties now, and I would say they're fine. They've clearly got issues in their QA department. I can get the same style/size and 3 will fit perfect and 1 will be snug. I also had 1 pair where the gusset started to fall out after just 2 washes (and air-dried both times). If you get a decent deal, I say try it out, but keep in mind that it can be hit-or-miss.

My experience with this company was great. This is the most comfortable underwear that i've ever owned and I will definitely be ordering against soon. They have Great prices In good customer service.

The same day I was charged for the subscription I canceled it, I did forget to beforehand but nonetheless the same day. It was canceled but apparently too late to stop a shipment that was supposedly on its way but could return said shipment. I never got any shipment and I emailed customer service several times about this matter and got nowhere. I disputed the charge via my bank because obviously that's my last option and still they charged me AGAIN.

I can not give these underwear the true amount of stars they deserve because 1 million isn’t an option. These are the best underwear I’ve ever put on. I am a normal 2X but I have a large belly overhang and they covered everything. Best fit and only brand I’ll wear from here on out.

I absolutely love their products and so grateful to own them! I've been wearing their underwear for a little over a year.

They are so comfortable and I feel beautiful wearing them. They have been a wonderful part of my journey in life; they really have improved how I take care of myself physically and not just in what I choose to wear.

Growing up I struggled to take care of myself. I didn't feel like I was worth taking care of.

I don't feel trap wearing them like I do with other underwear. They feel very reassuring; they make me feel capable of taking care of myself. I feel braver. I drink more water, and move more often, and my confidence in how I look has improved! I know it's silly, but it's true. Even though I still struggle with many things their products have really help improve my life!

So glad to have found a company that makes comfy undies for curvier women! Recommend 10/10!! Definitely will be a return customer!

They are so adorable and look great on as well. Very comfortable, like being totally nude and I love that.

I had to throw most of mine away because the cotton gusset came out. I never put them in the dryer, just air dried, and they rode up. I wouldnt recommend buying them, save your money

I keep trying to give this company a chance but it’s been disappointment after disappointment. Main one being they promise to give you the option of curating your monthly choices and then send you completely different designs. Usually ugly ones.

I can’t say anything for the customer service since I haven’t called them but I ordered the underwear and some matching bras. The bras are soft and comfortable but they look cheaply made and held together by a glue on the sides. I’ll eat my money on this order but I won’t be buying again.

My experience shopping online was incredible. The layout of the website is easy and cute. The shipping was fast, the quality of the underwear was absolutely incredible. I have been invested in my undergarments for years and can’t seem to find affordable, quality pieces that last long and most importantly, fit well. CheekBoss does all of that and more. I’ve never wanted to model for a brand so bad before!!

My daughter and I are both autistic and have sensory issues. Previous to finding Cheekboss, for years my daughter would only wear one brand of underwear and they were only in children's sizes. When she finally outgrew that brand, I spent over a year buying any brand I could find that was close and they were all huge NO's! Enter Cheekboss! I signed up for the free pair and Holy moly! They are soft and seamless and most importantly, they don't give either of us the "ICK" when we touch the fabric. We will never wear anything else!

Well where do I start??? These so many things I loved🤗 first off the deals that always have going on and promote them in a cool fun type of way and very affordable...I'm a trans girl and Since a yound teen I couldn't never find a truly comfortable undies till I got some from Cheek Boss and love them so much I emailed them and they emailed right back and was so nice and professional. I'm so impressed with it all and cancelled my other subscriptions this girl only wants the best and Cheekboss has it

I absolutely love this brand! I have found underwear that is truly seamless and size inclusive.

I got a 2x and they fit exactly how a 2x should fit.

I love Cheek Boss! I have replaced all of my undies with Cheek Boss and love it!