Cheshire Cheese Company Avaliações 

Excellent as always. Nicely packaged and safely delivered

Very nice tasty cheese quickly delivered and enjoyed

Second time we have bought the cheese truckles. Some for us and some for treats for our daughters. Everyone loves them!

Yeah will DEFINITELY be ordering these again. Just ordered my second lot as the first WERE SO GOOD 😋. The second batch are baked and the first were chilled!

I do not recommend the Cheshire Cheese Company. The cheeses were delivered on Dec 14th missing their magnetic presentation box, which meant they weren't suitable to give as a gift. I contacted the company 6 times over the following days, via phone message, contact form on their website and email, however got no response. On 30th Dec I finally received an email with an offer to refund the cost of the presentation box. On 18th January I still hadn't received the refund so had to chase it up again. Meanwhile, I still have 6 cheeses in my fridge that I have paid for but was not able to give as a gift.

It takes a lot for me to leave a negative review but after approximately 16 emails back and forth I felt it was needed. I spent a lot of time decided what cheese items to purchase as these were Christmas presents & I was excited to receive my order. Imagine my disappointment when I opened the box and found substandard products.  I know I ordered "pack and send" as opposed to a hamper but it really looked as if each item had been picked up, thrown from a distance and launched into the box. I was making my own hamper up with the cheeses with many other products, so I didn't need to purchase their own actual hamper box. The only product that was in immaculate condition was the jar which was actually wrapped in some brown packaging. The label looked new as if it has just been picked off the shelf by myself which is what I expected. The boxes of crackers looked like they had written or marked on them with wax crayons, creased and broken and one box was full of broken biscuits. All the cheese truckles were coloured with different colours of wax from each other and looked so tatty, not at all new, and some labels were ripped. So upsetting as these were Christmas presents and should be in immaculate condition.
After multiple phone calls which were never answered and many emails which were ignored, I eventually received one offer of 50% refund or the damaged items resent. In hindsight I should have taken the refund but instead I asked for the cheeses and biscuits to be resent. I specifically asked for them to be very well packed. The box arrived and surprise surprise the box & contents were just as bad and no improvement. I didn't bother wasting my time contacting them again as it was too late for Christmas.
The cheese is really lovely, customer service is utterly abysmal and I would never recommend this company. I wish I had looked at reviews before sending an order to the Cheshire Cheese Company. They are also definitely still an active company despite them ignoring their customers as they manage to delete all the many negative reviews they are getting on Facebook and replying to the few decent ones.
It is such a shame this company need to sort their customer service and packing department out as their product really is excellent - if you receive it to try !

Ordered, on the 5th November, both a hamper and a years subscription as a Christmas gift for my son. The hamper never arrived and, despite numerous attempts via email and phone, I have only received their standard email response. It’s now the 8th Jan and their recorded message still states that they are on holiday. Lousy company. I’m £44.90 out of pocket.

From choice to ordering to receipt presentation and quality it was amazing.

Parcel went very quickly
But I forgot to fill in the sent from firm & tried to contact right away but was too late - was sent as a present so can’t comment on contents

Ordered over £70 worth of cheese and chutney, have never received the order, tried to contact company twice with no reply, would not recommend buying from this company

Was sent the wrong gift box but was quickly sorted and I have to say. Love the cheese and the professional way it was dealt with. I will definitely recommend this company and will use again,

Many thanks
Angela Henderson

I’ve bought from the Cheshire Cheese company for five years now and cannot fault the quality and flavour of the cheeses. Their website is simple to navigate making ordering easy. I had a small problem with my Christmas order this year but the customer service was excellent and it was quick resolved. I’ll be contacting to order my cheeses from them in the future.

Lovely product. Good choice of cheeses. Good value for money.

Delivered less than half of the order, no response to email, Facebook message, Facebook comments, or contact via website. Reviews show this wasn't an isolated experience and they are ignoring the problem, with hundreds of people out of pocket and unable to get a reply. Seems to happen every year at Christmas as well.

This was given to our son and daughter-in-law as a Christmas gift. They report that they have very much enjoyed the selection of cheeses on offer.
I must also mention that Cheshire is a family name!

These hampers are so fantastic, great gifts or if you just love cheese.
There usual amazing quality and great prices.

Excellent product. Everyone who received these cheeses were delighted with them. I shall definitely be purchasing more in the future.

Lovely range of gifts to buy on the website. I chose a Cheshire cheese with wine and chocolates for a Christmas present to family. It arrived on time and in good condition with instructions about storing in the fridge. My family members loved it and thought the cheese was particularly nice. Really pleased with my purchase.

TIMELINE & STATEMENT OF FACTS.
1. 10th December - I submitted an online Order at a cost of £46.90p.
2. 10th December - I received an E-mail acknowledging the order. My PayPal account was debited with the total cost of £46.90p.
3. 18th December - as no update on the order had been received, I sent a reminder e-mail to the company.
4. 22nd December - as no reply had been received to my reminder e-mail, I telephoned the company and asked for a call back.
5. 24th December - As I had received no response whatsoever from the company, I sent a further e-mail to the company asking for a full refund, stating that the order was intended for use at Christmas.
6.24th December - I opened a case with the PayPal resolution centre, sending the relevant documents to support my case.
7. 24th December - E-mail received from PayPal confirming that a full refund of £46.90p would be credited to my account within 7 days.
8.24th December - Full refund of £46.90p credited to my PayPal account.
9. Update - today - 29th December - still no response from The Cheshire Cheese Company.
CONCLUSION
In my opinion, this company does not deserve to prosper and gain any business because of its appalling treatment of prospective customers.

Ordered a cheese hamper to be dispatched after 15th December. No confirmation email was ever received, but the money was debited from my account. My order has not arrived, I have phoned and left messages before and after the Christmas bank holidays and sent emails, but no one has responded. Luckily, I had the foresight to get a back up present just before Christmas but the lack of communication is very disappointing and I doubt I will be ordering again.