Recently gone on maternity leave and excited to use a gift voucher from work (a pre-paid Mastercard card). Very happily chose lots of cute bits (well above giftcard value so just wanted to use for par... Ver mais
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Veja o que dizem as avaliações
Samantha was extremely helpful. She really went the extra mile to ensure that I managed to purchase what I required. Excellent customer service and support. Samantha is a real credit to Childrensalo... Ver mais
A empresa respondeu
Very impressive website. Have bought here for my daughter on numerous occasions and have never been disappointed. Great quality, selection and fast delivery. My last order was placed last Tuesday nigh... Ver mais
A empresa respondeu
I am very dissappointed that caramelo kids dress I receied has very visible stain on the back! Nobody can convince me that it was not visible while packiging. Very big shame for a shop that presents... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
Childrensalon.com - the home of children's fashion online. Designer brands, luxury clothing, special occasion outfits, accessories, toys, gifts, bags and shoes. Fashion news, blogs and advice. Established 1952.
Informações de contato
3,5
Bom
374 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 66% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Delivery disaster
They solved my problem. they called from the headquarters, a lady solved the whole problem, she did a great job, my grievance was solved, I am grateful!
The head office is great but online chat etc. other customer service unfortunately are never solution oriented! The head office solved the issue and my trust in the company came back! Thanks
24 de setembro de 2024
Avaliação não solicitada
Resposta da Childrensalon Ltd
Hello Gizem,
I am so pleased that we have been able to chat with you this morning about this and find a solution for you.
We have arranged for another parcel to leave us and be on its way to you.
I can understand how you are feeling, and I do feel that initially, Customer Services within Childrensalon did not help you as much as we could have done.
Thank you for taking our call earlier so that we could find a much better solution for you.
I can see that the parcel is packed and just leaving us now with DPD, we will track this for you so that we know it arrives to you safe and sound.
Take care Gizem,
Our best wishes
Chidrensalon Team.
Absolutely terrible
Absolutely terrible send The wrong Top Out so got my Money back I will never use this website again
6 de agosto de 2024
Avaliação não solicitada
Resposta da Childrensalon Ltd
Hello Stephen,
I am happy to confirm after we spoke to you on the phone that we did send the correct item ordered.
Tommy Hilfiger Black Cotton Top - 12 year was the item we sent out, the description does state that this is a top and not a jumper.
We are pleased that we managed to sort the issue with the misunderstanding of the order.
I wanted to reassure you that all our items are 100% genuine and come straight from the designers.
We have been in business since 1952 and are one of a select few authorized sellers of many well-known brands.
Please do let us know if you need any assistance before placing orders.
You can message us here
https://www.childrensalon.com/contact-us/
Best wishes
The Childrensalon Team
I’ve ordered from this company and…
I’ve ordered from this company and their outlet store many times, and I’ve always had a wonderful experience! Fast shipping and the order is always correct. They even include a package of haribo gummies which my little ones love! Thanks for being a trustworthy company :)
24 de agosto de 2024
Avaliação não solicitada
Resposta da Childrensalon Ltd
Hello Rebecca,
Thank you for your lovely words.
Our team works really hard in making sure that your order gets to you in a timely fashion and it arrives packaged nicely for you.
We are so happy that you have enjoyed your shopping experience with us and your little ones enjoy the sweeties. ❤️😊
We look forward to seeing you again soon
Best wishes
The Childrensalon Team
One of the amazing companies i ever…
One of the amazing companies i ever deal with it great iteams for children many great brands and famous designers qualities very high the top on the market and share over like to send support team for the kinds support and help and leading solving issue and high knowledge they have they are wonderful people we keep helping as a sporting you they are the best specially the lady called (Anna: Anna Tolmachova) she was supports me and help me and make my day I am very happy for hair supports and helping to solve my issue. She was amazing lady she help me like like magic she solve the issue with minutes again I would like to thank children salon to higher like this professional people they are very they are very very professional people and that's the company is a great company really I am happy to deal with this company and this theme again out like to thanks the lady I mention above and I Will mentioned here (Anna: Anna Tolmachova)
20 de agosto de 2024
Avaliação não solicitada
Resposta da Childrensalon Ltd
Hello Abdelaziz,
Thank you for taking the time to leave us such lovely feedback.
We are so delighted that you love the quality of our brands and designers you see on our website.
I am glad that our customer services has helped you with you orders.
I will make sure Anna receives this feedback, and she is glad to have helped you with your issue.
Have a lovely day 😊❤️
Best wishes
The Childrensalon Team
Good and the bad.
I can't fault the service or the product. But the courier they use is not so good. I left online instructions from the parcel to be put in our log store with a small roof that would have kept the parcel safe and dry. They left it on the path and it rained. Just a few feet away from the log store. If we had not returned it would have been ruined.
31 de maio de 2024
Avaliação não solicitada
Resposta da Childrensalon Ltd
Hello Julie
Thank you very much for taking the time to leave us your feedback. I am sorry for the inconvenience caused by this situation. I am not surprised you feel the way you do, we entrust DPD as a reliable courier of ours with all our customers' parcels, we do not expect you to receive your parcel in the way you have received it. We have already contacted DPD, they confirmed that it was the driver who left it there and did not follow the instructions given on this occasion. DPD has acted on your feedback and supplied this to the driver.
Thank you for bringing this to our attention.
Have a lovely evening,
Best wishes.
Childrensalon Team
Resposta da Childrensalon Ltd
Hello, I am sorry to hear you are having trouble finding items. Here at Childrensalon, we offer over 100's of children's clothing for all sorts of budgets that are in line with the recommended prices by the brands. We want to help you find a suitable product to accommodate your required price range. Please visit us here so that we can help you. https://www.childrensalon.com/contact-us/
Don’t use this company it is a scam…
Don’t use this company it is a scam ordered fine went through and then they said apparently the way I paid there bank said it was a security issue even though it had already come out my account…they then had to refund it. They asked me to do bank transfer which is very strange from a company and what your always told not to do. Wouldn’t bother ordering from here again.
13 de março de 2024
Avaliação não solicitada
Resposta da Childrensalon Ltd
Hello Zoe,
I am sorry that your order has not been able to be accepted today with your preferred payment method.
Our security system highlighted your order to us, and our standard procedure is to only offer payment by bank transfer when this occurs.
As we are not able to see the exact background of these highlights, I would like to reassure you that this was done for your safety online and on our website. We have offered you a payment method via a bank transfer and, as explained to you in our previous correspondence, this is the safest payment method we hold.
To place this order, you will see this payment method "Bank Transfer" at the checkout. If you choose this we will email you to the email address that you have added within your account, information for you to complete the payment, this will include all the bank details needed.
Once we have received this, your order will leave us and be shipped to you via the shipping method that you have chosen when placing the order.
I hope this helps you to see why it has not been possible to arrange your order today for you.
Best wishes
The Childrensalon Team.
I love them and always choose…
I love them and always choose Childrensalon for gifts because of ease of shopping online -the interface is so easy to navigate, multiple choices, great quality and quick shipping. I gave them four starts instead of 5 because:
1) No free shipping until you are a Diamond member even though its a luxury brand and you spend a lot of money
2) Prices of same items you can find lower on other websites.
3) They had a gift wrapping option that is not available anymore; its available but not as easily you have to speak to a bot to connect you to a person and then you have to explain what you need and hope they get it the first time etc.
1 de março de 2024
Avaliação não solicitada
Resposta da Childrensalon Ltd
Hello dear,
Ramadan Mubarak.
It was lovely to chat with you earlier on messenger.
Thank you so much for your patience today, I know it is frustrating with the Gift wrap changes.
We have taken your comments very seriously and want to get the changes sorted within the website as I always want you to have the best experience possible inshallah, when shopping with us.
Let us know when you find another price somewhere else so that we can chat this through with you, we would really appreciate you highlighting this to us when you see it if you are able to, and talk about any pricing of products with you.
I wanted to check that you had seen that we are offering free shipping on orders that are over £250 this is for all customers who are part of the reward scheme this is from Gold upwards, I can see that free shipping is on the orders today for you :)
You are very kind to tell us about your experience, you are a great customer, and your comments are very important to us.
Our very best wishes, always,
The Childrensalon Team.
Absolute pleasure
It's been always an easy, with a lot of nice stuff, shopping experience at Childrensalon.. But you get to appreciate truly and genuinely more, when there is an issue.. I would say that every issue is small, no matter how big of a problem it appears, as they would solve it satisfyingly with simpleton and ease.. I ordered 3 items for overseas, and the box arrived with only 2.. Customer service was very cooperative and helpful, and the reply to the chat was quick, polite and professional (thanks Laura), they returned to me in few days with a call to complete resolving the problem, and it was my absolute pleasure to speak to Lauren over the phone.. End of story, they r sending my missing item (though the cctv showed it was not their fault), and i wish every company and every customer service team would learn from them..
29 de janeiro de 2024
Avaliação não solicitada
Resposta da Childrensalon Ltd
Hello JN,
Thank you very much for taking the time to leave such a lovely review.
Sorry to hear that you had a missing item but
we are so pleased that we managed to get a resolution for you and the team worked as quickly as we could to make the rest of your journey as smooth as possible.
We love to hear the stories of our customers, and we want to provide the best customer service we possibly can.
We look forward to seeing you again soon 😊❤️
Have a lovely weekend
Best wishes
Childrensalon Team
Worst website I have come across had…
Worst website I have come across had spent nearly £500 for my son I had purchased a coat for him had received same brand but a body warmer not even my sons size they had said they don’t stock the body warmer and they don’t want to send a new jacket or refund me
30 de janeiro de 2024
Avaliação não solicitada
Resposta da Childrensalon Ltd
To Melisa,
As discussed on email we wanted to reassure you about how we work here at Childrensalon so that you know with confidence what happens to your order when you place it with us.
We have a very strict packing system in place to avoid any errors in packing.
Each item goes through several scans before being shipped out, and each item has a unique barcode, which identifies the product, as you may have noticed we have many collections online, so we have many automated workflows in place so when we get to the packing stage of your order, the items are scanned for the final time and checked by the team member packing your order for you.
We also have above our packing desks CCTV cameras
Having looked at the footage for your order we can 100% confirm that we can see the jacket going into the box.
We can see the arms of the jacket and the fur on the collar of the coat, as the packer is checking your item before it is sealed and sent to you in the box.
Upon reviewing the labels that you kindly sent to us along with a picture of the Gilet.
The labels we received in the email show a size year 2, this was our first alert as we have very few Gilets that are of that size.
We have been through all the items that we have stocked, which is a total of 5 items in age 2 years.
Four collections out of the five are now all sold out with the last one being sold on 23rd September 2023.
The fifth collection of a Gilet in age 2 years has not yet been added online, it arrived with us yesterday and is due online within the next few days.
We wanted you to know that we have done a thorough check for you.
As all these checks are looked through individually, item by item this includes any returns we may have had to confirm that upon restocking items were returned to the correct item number we are led to believe that you may have ordered a Moncler Gilet from a different online shop, and there has been some confusion with our order and the other retailer.
We want all our customers to know that we take anything like this very seriously and will go ahead with vigorous checks to confirm that we have not made any errors when completing your order for you.
Kind Regards
Childrensalon Team
Fabulous company
Fabulous company. Clear website, fast delivery, and exceptional customer service. They really go out of their way to make their customers happy. Would highly recommend
3 de janeiro de 2024
Avaliação não solicitada
Resposta da Childrensalon Ltd
Hello RH,
Thank you so much for your kind words.
We are so delighted that the delivery was quick and that you are happy with our customer service.
We try our best to provide you with great customer service and the team really love to hear your feedback.
Have a lovely evening
Best wishes ❤️
Childrensalon Team
This compay is fantastic order thing's…
This compay is fantastic order thing's and they are there in two to three day's.And not problem to send orders back.
17 de janeiro de 2024
Avaliação não solicitada
Resposta da Childrensalon Ltd
Hello Helen,
Thank you so much for leaving us a lovely review.
Our team works very hard and we are all so glad that you have had a good experience with our service and website.
We do hope to see you again soon!
Have a lovely day 🌹😊
Childrensalon Team
Blown away by the service here
Blown away by the service here. Ordered my daughter a couple of items - all fabulous. I ordered at 2pm on Saturday and the delivery was at my house by 1pm the next day…! Wow
14 de janeiro de 2024
Avaliação não solicitada
Resposta da Childrensalon Ltd
Dear Barbie,
I hope you are very well.
Thank you so much for taking the time to let us know about your recent order with us.
Childrensalon are as happy as you are!
We are delighted that the service for you was so fast and that you are really happy with the items you have purchased, that is fabulous news!
Take care and always our very best wishes.
The Childrensalon Team ❤️
Fantastic customer services
I had tonreturn some trousers, unfortunately the post office sent a parcel for another shop with my return.
Charlotte in Customer services went above and beyond in getting my parcel to its destination.
Thank you and would highly recommend for future purchases.
11 de janeiro de 2024
Avaliação não solicitada
Resposta da Childrensalon Ltd
Hello Emma,
Thank you so much for your kind words.
We are so glad that we managed to help you and that our customer services has been able to attend to what you needed.
I will pass your feedback on to Charlotte, she and the rest of the team will be happy to hear your feedback. 😊❤️
Have a lovely weekend.
Best wishes
Childrensalon Team
Lovely items, quick delivery and lovely packaging
Ordered my first items from childrensalon as I’m currently expecting. Even though the items were in the sale they were delivered the next day and the packaging was beautiful. I have bought from other companies that sell designer clothing and they just shove the stuff in a tatty box. When buying things for your child it’s nice that the company takes care.
10 de janeiro de 2024
Avaliação não solicitada
Resposta da Childrensalon Ltd
Hello S. Walsh
Thank you for taking the time to leave such a lovely review.
Our team does work hard to make sure our orders are presented and packaged carefully. We are so happy that you have had a lovely experience with us.
We look forward to seeing you again soon.
Best wishes
Childrensalon Team 😊
Love children salon
Have always brought my children’s clothes from children salon, they have a big variety which saves me shopping about, and always fast delivery, I ordered from them Christmas time and they phoned to ask if it was ok to deliver my parcel with a meet and great santa, I was so shocked at the gesture and my children loved Father Christmas coming to their door. Excellent company. Will continue purchasing from.
8 de janeiro de 2024
Avaliação não solicitada
Resposta da Childrensalon Ltd
Hello Melissa,
It is so lovely to hear from you and such lovely words.
We are thrilled that your little ones enjoyed their visit from Santa. We were delighted we could make this happen for you. I really hope it brought a smile to their faces.
We are very grateful that you shop with us and we hope that you are part of Childrensalon family for many more years to come ❤️
Happy New Year to you and your family.
We look forward to seeing you again soon
Childrensalon Team 🌺
The best service ever!
I ordered a designer hat, it was smaller than expected but they gave me a free exchange and when they redelivered it they sent it with a personal Santa delivery and extra presents and sweets for both of my babies!
19 de dezembro de 2023
Avaliação não solicitada
Resposta da Childrensalon Ltd
Hello Emma,
We are delighted to hear from you, and we hope you enjoyed your Christmas festivities. We were so happy that we was able to arrange a delivery to you from Santa himself and we are glad that your little ones enjoyed the sweeties.
Sorry to hear that your hat was smaller than expected, glad that we managed to get the exchange sorted for you.
We do provide a measurement service as sizes can vary from designer to designer. You can always come to our messaging link here https://csalon.co/yMy
Happy New Year to you and your family. 🌺❤️
We look forward to seeing you again soon
Childrensalon Team
First Class Customer Service
My whole wardrobe is mainly full of items from here. I love their range of clothes but recently their customer service is what's been great. Have returned or swapped a bunch of items that were bought by me or for me for Christmas and zero grief with the returns. Very helpful company and good customer service. Would definitely come back. Thanks.
29 de dezembro de 2023
Avaliação não solicitada
Resposta da Childrensalon Ltd
Hello Subhan,
Thank you for leaving such lovely words.
The team works really hard in providing you with the best service we possibly can. And we are really glad that you love the range of clothing that we have to offer.
Look forward to seeing you soon!
Happy New Year! 🌹😊
Childrensalon Team
Ordered a dress for my granddaughter…
Ordered a dress for my granddaughter was £39 my sister got the exact same dress from SHEIN for £5
7 de dezembro de 2023
Avaliação não solicitada
Resposta da Childrensalon Ltd
Hello Theresa,
Thank you for taking the time to leave us a review.
As the largest online designer childrenswear company all our brands are delivered to us directly from the brands, we have been in business since 1952 and are one of a select few authorised sellers of many well-known brands.
There will be other companies that sell clothing that look similar but we have no control over the quality or pricing of these websites.
If you need any further help you can message us here https://csalon.co/yMy
Best wishes
Childrensalon team (edited)
Avoid this online store! Lost money of shipping!
I ordered a dress for my daughter, but they shipped me the wrong size (much smaller than what they claim on the website). I had to pay for shipping to receive the dress, and now I have to pay again to ship it back to them. I recommend avoiding this store as it seems like a scam. Additionally, I tried to leave a review on Google, but I could not. It's strange because they claim to have a 4.9-star rating.
11 de dezembro de 2023
Avaliação não solicitada
Resposta da Childrensalon Ltd
Hello Alex,
I am so sorry for the misunderstanding and the wrong information you were given initially when you came to chat with us on our messaging service.
I can see from the photos how the fit of the dress is and understand why you would think the wrong size had been sent out to you, thanks for sending the pictures to us so that we could see what you are seeing.
Brand sizing can vary enormously, and we do have a specialist Product and Brand team that can help with any inquiries you have. If you let us know that you are unsure of sizing for a particular item/designer or collection, add the items to your basket and let us know that you would like measurements and if we can reserve them for you. (Our reservation service applies to Childrensalon.com). We can give measurements though for both Outlet and Childrensalon.com collections.
I am sorry that this has all started for you as a bad experience over the misunderstanding and wrong information being sent out to you, we would really love you to trust us again, I have popped an email over to you personally as well.
Take care and our very best wishes
The Childrensalon Family ❤️
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