Childrensalon Ltd Avaliações 

374
O TrustScore é 3.5 de um total de 5

3,5

Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 2 de um total de 5 estrelas

Recently gone on maternity leave and excited to use a gift voucher from work (a pre-paid Mastercard card). Very happily chose lots of cute bits (well above giftcard value so just wanted to use for par... Ver mais

Avaliado com 5 de um total de 5 estrelas

Samantha was extremely helpful. She really went the extra mile to ensure that I managed to purchase what I required. Excellent customer service and support. Samantha is a real credit to Childrensalo... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Very impressive website. Have bought here for my daughter on numerous occasions and have never been disappointed. Great quality, selection and fast delivery. My last order was placed last Tuesday nigh... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

I am very dissappointed that caramelo kids dress I receied has very visible stain on the back! Nobody can convince me that it was not visible while packiging. Very big shame for a shop that presents... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Moda Infantil
  2. Loja de roupas para jovens

Informação fornecida por fontes externas variadas

Childrensalon.com - the home of children’'s fashion online. Designer brands, luxury clothing, special occasion outfits, accessories, toys, gifts, bags and shoes. Fashion news, blogs and advice. Established 1952.


Informações de contato

3,5

Bom

O TrustScore é 3.5 de um total de 5

374 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 66% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,5

Todas as avaliações

(374)

21 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Fantastic company.

Fantastic company.. have ordered from them on many occasions. The staff always go above and beyond and nothing is too much trouble. Quick and easy ordering and prompt delivery!

4 de setembro de 2022
Avaliação não solicitada
logotipo da Childrensalon Ltd

Resposta da Childrensalon Ltd

Hello Waheeda, many thanks for your lovely feedback 🥰, wishing you and your family a beautiful Sunday 💕

Avaliado com 1 de um total de 5 estrelas

Worst experience !

Worst experience !
If I could give no STAR! I would ! Absolutely disgusting company! The staff really need training! I’ve ordered from this company for six years plus this time it has been the worst experience of my life never will be ordering from these again -
They claim
The items was stained ! Wth ! Lying ! Am I really crazy to send back a top so expensive with stains knowing it would get checked ! Silly people . Refused to give refund sent the top back ! When I don’t want it ! FORCING ME TO PAY! I know nothing wrong with this polo t-shirt when I Sent it back n Why would I put a stain top on my son ! It’s disgusting ! Size was even to small to fit my boy ! Guys honestly stay away. Customer service ! Telling me to speak to Klarna like why would they refund me when I brought the top form you guys . The while experience has left me really upset! THEY MADE ME CRY! ! They email and talk to you like - you under arrests for murder . I never wish bad on anyone but this company should realli goo bust .customer service ! Beware guys it’s appalling each person says 10 years experience etc - but use wording like a terrible two years old would . High pitch voice to scare you . Accuse you of staining top not willing to show VIDEO evidence . Nothing added up or made any sense . . They cut my call 4 times. Customer value is 0% lack people skills ,And just normal human decency!
Really don’t now these people sleep at night . You should treat people the way u want to be treated. This company will reply back ! But check out everyone 1 star review ! They have no understanding no value towards there customers at all . The company make the stains n blame you !

2 de agosto de 2022
Avaliação não solicitada
logotipo da Childrensalon Ltd

Resposta da Childrensalon Ltd

Hello,
Following on from several calls to you, we have let you know how we look at our returns and how we are able to accept returns.
On our return page, it is highlighted that items that do not meet our guidelines cannot be accepted and will be shipped back to the returner.
This includes items that have stains on them and have been in contact with perfumed sprays.
I can see that you have been emailed the pictures of the item that we received from you, showing the marks on the item that was sent back to you.
As mentioned in the calls, all our returns arrive directly to us and are processed from start to finish by one person. They are required to wear white cotton gloves, as many of our collections are made from very fine fabrics, as well, this means that no fingers are touching any fabrics as the collections are being processed during the return.
Our strict internal policy also is that there is no food or drink allowed within any packing or return areas, for obvious reasons, I would like to reassure you that at no stage was the item damaged by Childrensalon and sent back to you.
The returns team works within a small team and is very used to handling returns from all designers with care and efficiency.
As with any retail store that you would visit, and any online company, items that are returned to us must be in 100% condition with absolutely no issues with them for us to accept them back.
Our collections are delivered directly from the designer with branded swing tags, in the knowledge that our customers know that our collections are genuine and in the condition that you would like to receive any orders that you place with us, as this item was not in this condition and as per our return information on our return page and in our help section, we are unable to accept the item back and have sent this back to you.
Best Wishes
Childrensalon Team.

Avaliado com 5 de um total de 5 estrelas

Guess sweatshirt

Ordered a Guess sweatshirt for my niece to Ireland, super quick delivery, very nice packaging, totally worth it! Was trying to order from official Guess site before this and it was total disappointment, so Children Salon was a savior here! Thank you!

30 de julho de 2022
Avaliação não solicitada
logotipo da Childrensalon Ltd

Resposta da Childrensalon Ltd

Thank you so much for such a wonderful review 🥰 We are very pleased to hear this.
Have a wonderful weekend 💕

Avaliado com 5 de um total de 5 estrelas

I am absolutely OBSESSED with Children…

I am absolutely OBSESSED with Children Salon. Their clothes are simply divine. Super quick delivery - once the order is placed they dispatch and items arrive the next day via DPD and their packaging is lovely as well.
I stumbled across this site looking for twin clothes and since then I have not shopped anywhere else...

15 de julho de 2022
Avaliação não solicitada
logotipo da Childrensalon Ltd

Resposta da Childrensalon Ltd

Dear Slaney, I hope you and your family are all well.
We want to thank you so much for taking the time and leave us this great feedback! 💕🤩🤗
Our team is working very hard to be able to assist our lovely customers in the best way possible and so happy to see that it is appreciated!! 😍
Your message will be shared with the whole team.
Have a lovely weekend 😊 and thank you again!

Avaliado com 5 de um total de 5 estrelas

Just received my first order and I’m…

Just received my first order and I’m super impressed! Quick delivery, lovely packaging and high quality products. Will order again for sure.

7 de julho de 2022
Avaliação não solicitada
logotipo da Childrensalon Ltd

Resposta da Childrensalon Ltd

We take great care when preparing our customers' orders. I am so delighted for you 😊.
Thanks for taking the time to let us know

Avaliado com 5 de um total de 5 estrelas

Great website

Children salon went above and beyond from the packaging to the clothes i ordered too definitely will order from here again. All in all a great website

4 de julho de 2022
Avaliação não solicitada
logotipo da Childrensalon Ltd

Resposta da Childrensalon Ltd

We are very happy to hear about your experience with us Thank you for taking the time to leave such a sweet comment. We hope that your little one likes the tracksuit as much as we do!

Avaliado com 1 de um total de 5 estrelas

Horrendous and rude customer service

I’ve ordered from ChildrenSalon quite a few times and not until my last order did I have a problem.
I ordered a pair of £45 Tip Toey Joey sandals for my baby daughter (13 months) as they were marketed as good quality and I wanted a good pair of shoes for my daughter to begin walking in this summer.
She ended up with blisters on BOTH toes. I spoke to customer services, showing them how bad the blisters were on my daughters feet after having work them for only 10 minutes. I was told I should have put socks on my daughters feet implying it was my fault.. before putting SANDALS on her.. in SUMMER. Sandals which had holes for ventilation which was another reason they were purchased - to keep my daughters feet cool.
I am extremely disappointed at how I was treated the first and ONLY time i’ve spoke to customer services. No help and instead of understanding and listening when I told them the sandals (that were her size) had caused the blisters, I was instead blamed for not putting socks on my baby first.
Oh, I was also told no-one else had complained about this issue even though they’d sold many pairs, again implying I made this up.

28 de junho de 2022
Avaliação não solicitada
logotipo da Childrensalon Ltd

Resposta da Childrensalon Ltd

I am sorry that we have not been able to chat with you Raeesa, I am pleased that this has been resolved for you now, as we spoke with your Dad yesterday.
Do let us know for any future orders if you need us to help with any brand sizing or indeed measurements - we can also help you with any questions that you may have about our collections.

Avaliado com 1 de um total de 5 estrelas

As a company selling baby items

As a company selling baby items, I am absolutely shocked at their customer service. I paid for next day delivery and its now been 6 days since I ordered. I have spoken to DPD and they have apologised profusely and said that they are fully liable for the package and the parcel has been scanned into the depot and then been misplaced. They have raised an investigation which could take a further 5 days. I needed this baby item urgently and Childrensalon have not taken any responsibility whatsoever as the company who I have paid for this item. They are saying I need to wait until all investigations at the depot take place before I get an update. They have not apologised once and have not been helpful whatsoever. As you are dealing with pregnant ladies, new mums and children you should have more empathy in the way you deal with these situations. I had so many items planned to order from here and I will never ever use them again. When ordering you must hope everything goes smoothly as if anything goes wrong with delivery they are not happy to help and put all the blame on the customer! Horrible horrible company.

10 de junho de 2022
Avaliação não solicitada
logotipo da Childrensalon Ltd

Resposta da Childrensalon Ltd

Hello,
Thank you so much for calling back today, it was so lovely to chat with you 😊
As promised we will be following this up with you on Monday morning, with a call, and we can go from there.
Have a super weekend, all my best wishes
JoJo

Avaliado com 5 de um total de 5 estrelas

Gorgeous shoes, smooth transaction

I was nervous buying shoes overseas, but Children's Salon was the only company that had the exact shoes I wanted. So, I took a deep breath and made the plunge. Things went perfectly. The shoes arrived on time and neatly packaged. They fit great and look exactly as expected. Wish I'd found this store sooner!

1 de junho de 2022
Avaliação não solicitada
logotipo da Childrensalon Ltd

Resposta da Childrensalon Ltd

Hello Cyn, we are very happy to hear that your delivery was on time and you liked the shoes - thank you for taking the time to let us know 🤩. Best wishes from all of us here at Childrensalon🥰

Avaliado com 2 de um total de 5 estrelas

Be careful with returns

Have used a few times with positive experience but most recently, returned a 3 piece suit as it didn’t fit my son (only tried it on then packaged straight back up). Was refused a refund as apparently the shirt was dirty and “cat hair all over it”

I was mortified when told over the phone so accepted this despite being confused as I took great care to not get anything dirty when trying on and our cat mainly prefers to stay outdoors.

Received the item back and upon inspecting, no markings on the shirt at all with video and photo proof of this and the “cat hair” is thread and lint from the shirt that has stuck onto the trousers due to the nature of its material. I even noticed a lot of stitching errors when inspecting closer.

Very disappointing for the money paid which we will not be getting back for a suit that does not even fit.

28 de maio de 2022
Avaliação não solicitada
logotipo da Childrensalon Ltd

Resposta da Childrensalon Ltd

Dear Maria, I am sorry to read your feedback, I have investigated your issue. The order was delivered to you on the 17th March, we received it back on the 6th April.
Our returns team check all items very carefully to ensure they can be restocked safely.
Sadly, the whole suit had a lot of cat hair on it, especially the trousers, there were also other stains on the shirt and trousers. We are unable to attach photographs here, but we would be very happy to forward the pictures to you to see how the suit arrived back to Childrensalon and why we are unable to accept it for a return.

Avaliado com 5 de um total de 5 estrelas

Great company!!

This company is outstanding. They have various price ranged products and quality is amazing. I’ve ordered many times, order arrived on time and love their envelope sweets and note! Packaging is elegant and their attention to detail is really nice. They definitely won me over as a customer!

24 de maio de 2022
Avaliação não solicitada
logotipo da Childrensalon Ltd

Resposta da Childrensalon Ltd

Doris, thank you so much for such a wonderful review 🥰 We love hearing from our loyal customers, and we are very pleased to know you are happy with our products and deliveries 👌
Have a wonderful week 💕

Avaliado com 5 de um total de 5 estrelas

Love Shopping with this company

Love Shopping with this company .
Ordered on Sunday delivered the next day . Items always come beautiful wrapped with the little pack of sweets inside .

Always find beautiful clothes and a brilliant choice .

23 de maio de 2022
Avaliação não solicitada
logotipo da Childrensalon Ltd

Resposta da Childrensalon Ltd

Thank you so much for your lovely review Dani 🤩 We are delighted to hear you were happy with our items and delivery 🥰All the best from all of us at Childrensalon ❤️

Avaliado com 5 de um total de 5 estrelas

Ils sont très professionnels.c’est…

Ils sont très professionnels.c’est toujours rapide et en écoute de leur clients et des bonnes marques.
Ca fait 12 ans que je travaille avec eux et c’était toujours excellent.
Merci à toute les équipes de Children salon.
Bravo

18 de maio de 2022
Avaliação não solicitada
logotipo da Childrensalon Ltd

Resposta da Childrensalon Ltd

Bonjour 😊 Merci pour cette merveilleuse critique - c'est toujours agréable d'avoir des nouvelles de nos fidèles clients 🥰
Nous espérons vous revoir bientôt - tout le meilleur pour vous et votre famille ❤️

Avaliado com 5 de um total de 5 estrelas

Do buy with confidence

Do buy with confidence, great service, Item was delivered as advised with constant email updates for re-assurance, that's what we like!

Will shop again from Childrensalon Ltd

11 de maio de 2022
Avaliação não solicitada
logotipo da Childrensalon Ltd

Resposta da Childrensalon Ltd

Hi Abz, thank you for your kind words 🥰, we are happy to hear you enjoy shopping with us - have a great weekend 😍

Avaliado com 1 de um total de 5 estrelas

Didn’t arrive when I paid extra

Ordered my son last minute birthday clothes. Paid £8 for delivery and never turned up. Dpd said they missed me but I was home all day and no delivery came

9 de maio de 2022
Avaliação não solicitada
logotipo da Childrensalon Ltd

Resposta da Childrensalon Ltd

I am very sorry to hear about your delivery experience Jo, could you kindly contact us via live chat or phone so we can look into this for you 😊


Hi Jo, thank you for providing your details, we have now managed to locate your account. After checking with DPD we have been told that the driver tried to deliver your parcel on Sunday as requested but as nobody was present to accept the delivery he has taken the picture of the door and left a calling card.
I am happy to see that he has gone back to the address this morning and successfully delivered the order.

Avaliado com 5 de um total de 5 estrelas

Hip Hip Horray!⭐️⭐️⭐️

Very impressive website. Have bought here for my daughter on numerous occasions and have never been disappointed. Great quality, selection and fast delivery. My last order was placed last Tuesday night- 26th April- and arrived today- Thursday 28th. Delivery by DHL…which speaks volumes. Well presented with the customary mini pack of Haribo; nice touch! Thank you Childrensalon!☺️

28 de abril de 2022
Avaliação não solicitada
logotipo da Childrensalon Ltd

Resposta da Childrensalon Ltd

Hi Brenda, thank you for leaving us such a wonderful review 😍 We are so happy to hear your delivery was super fast and you enjoy shopping with us🤩
Have a lovely weekend❤️☀️

Avaliado com 5 de um total de 5 estrelas

Great collection

Great collection - timely delivery.

25 de abril de 2022
Avaliação não solicitada
logotipo da Childrensalon Ltd

Resposta da Childrensalon Ltd

Hello Andrew, thank you for sharing your experience with us 🤩- all the best to you and your family ❤️

Avaliado com 5 de um total de 5 estrelas

Customer services really helpful.

I had an issue with my delivery (not the fault of Childrens Salon). I spoke with customer services (Corrien) and they looked into the issue for me and rectified it without hesitance. They were really helpful and my order has now been delivered in time for my daughters christening. Parcel packaged really nicely with some sweeties too! Thank you very much for your help.

19 de março de 2022
Avaliação não solicitada
logotipo da Childrensalon Ltd

Resposta da Childrensalon Ltd

Hello Princesa, thank you for your feedback, I will pass your lovely words on to Corian - she will be delighted 🤩. We are very happy to hear the issue with your delivery was fixed and you received your order in time for the christening 🥰
Have a lovely Sunday 💝

Avaliado com 5 de um total de 5 estrelas

Great service

Used this boutique a couple of times never had a problem purchased a Roberto Cavalli bag was a great price and absolutley beautiful when it arrived the next day. Thankyou.

4 de março de 2022
Avaliação não solicitada
logotipo da Childrensalon Ltd

Resposta da Childrensalon Ltd

Thank you for your lovely feedback Becky — always great to hear from our loyal customers 🥰.
Have a lovely Sunday🌞

Avaliado com 5 de um total de 5 estrelas

Purchased a pair of shoes for my…

Purchased a pair of shoes for my daughter, delivery was super fast, packing was lovely and the little surprise packet of sweets was lovely! - shoes are beautiful! Thank you so much!

4 de março de 2022
Avaliação não solicitada
logotipo da Childrensalon Ltd

Resposta da Childrensalon Ltd

Hi Lauren, thank you for your kind words, great to hear you were happy with the shoes and speedy delivery 🥰
Have a lovely Sunday 💝

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

Saiba mais