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'Probably the BEST Chopping Board System in The WORLD'
de7 6dg, Derby, Reino Unido
Easy to order, updated on progress and delivered promptly. Item not for myself but looks verbgood
Resposta da chop-master.com
Hi Chris,
Lovely review, thank you, so pleased you liked the service and quality.
Regards,
Kevin
Helpful with a query, friendly and obliging and fast delivery of order
Resposta da chop-master.com
Hi Margaret, Thank you for your kind words and for taking the time to leave a review, very much appreciated, Regards Kevin
Farcical ordering process. Delivered without trays and although promised to send them first class, still not received. Avoid.
Resposta da chop-master.com
Dear Mr Austin,
I am so sorry you are disappointed, as we pride ourselves on our customer service levels.
I can also 100% confirm we have never had any other complaint regarding our ‘very simple’ ordering process.
I am a bit shocked also, in the 7-day period we have liaised, you have sent me varying texts, ranging from
• In your own words “Thanks, I appreciate your efforts; great customer service”
• To then you sending ‘sharp’ then ‘abusive, expletive texts’ DESPITE all of our deliveries being ‘Tracked & Traceable’ so you and I know where they are.
Just to explain, via a timeline of events,
1) Saturday 18.03.23 – you place your order
2) Monday 20.03.23 – we despatch your order (tracked delivery)
3) Wednesday 22.03.23 – at 21.49 pm you send me a ‘sharp’ text saying the trays were not in the package
4) Wednesday 22.03.23 at 23.59 pm – I send you a very apologetic text saying I would send replacement trays the next day (even though I packed your original order and believe the trays were included)
5) Thursday 23.03.23 – we despatch another set of trays (tracked delivery)
6) Saturday 25.03.23 – you send me another text (again very sharp) saying you had not received the trays (even though they are a tracked & traceable delivery and will arrive)
I respond to the text above, offer to send a 3rd set of trays,
7) You then send me an abusive, expletive text.
As you are very aware, Evri have confirmed they have your trays mentioned in point 5)
We genuinely do pride ourselves on our customer service levels, as such, as a token of goodwill and ‘olive branch gesture’ I would like to offer you 50% off any RRP products on our website and FREE delivery for any next order.
I hope the above clarifies things a little more clearly, once again I am sorry you are disappointed.
Regards,
Kevin
The knives are really excellent quality and compared to equivalent products e.g. Wusthof etc theyr'e GREAT VALUE!! Exceeded my expectations. Thankyou.
Resposta da chop-master.com
Thanks Paul, we are really pleased you like the quality and value, our blade steel is tested, certified, and proven to be aligned with knives selling at prices 3 and 4 times higher than ours!
Bought a sheath for a santoku knife. Good product, good price. Very happy.
Resposta da chop-master.com
H Ross, Thank you, we are pleased you are happy with the quality, Regards Chop-Master Team.
Christmas present for daughter, she's very happy with them. Excellent quality, excellent customer service, speedy delivery.
Resposta da chop-master.com
Dear Lillias,
Thank you for your lovely review and especially taking the time on Christmas Day to post, we are so pleased your daughter is happy.
We wish you and your family a very Merry Christmas and a Happy New Year.
From us all at Chop-Master.
This is an Absolutely brilliant product it is just as it is described I have brought for my daughters as a Christmas present
Excellent delivery very quick
Resposta da chop-master.com
Thank you Elaine, we are so pleased that you are happy.
Great easy to use product would highly recommend it!
Resposta da chop-master.com
Thank you Tony, like you, i love using mine.
Great knives, I use them every night, very sharp and at a great price for knives of this quality.
I will be buying the bundle for a Christmas gift
Resposta da chop-master.com
Hi David, thank you, there are some great tips on the website for keeping your knives' in tip top condition that you might find helpful.
We were blown away by the quality of Chopmaster, every component is well made. the board itself is very sold, even when applying some force while cutting / choppung. excellent addition to our kitchen, even ordered one for the in- laws for Christmas.
Resposta da chop-master.com
Hi Wayne, thank you, Chop-master is hand made which helps with the the high quality.
This is really good kitchen gadget that works well and speeds up food preparation.
Resposta da chop-master.com
Thank you, we are really glad you like it and find it useful, there are some hacks and tips on the website for using Chop-Master that may be of interest.
BRILLIANT!! Easy to use, really good value for money, Love it.
Resposta da chop-master.com
We are so pleased you love it, we do too!
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