Citibank National Association Avaliações 

Very bad customer service. While company has less than average trained staffs. Branch office has no knowledge about their own product! Customer service hung my call twice for no reason!!!! I regret choosing them!!

citi bank so far is good...they help me to get back money from dispute charge, 100% money back and i am happy...

Horrible customer service. All the agents are located in the Philippines and do not follow through on complaints. I had my account frozen because I paid off my credit card early. They claimed I was delinquent
I had a credit card account with them for 35 years and am closing account. Stay away. The customer service is pathetic and they have unreliable on line service. I would rate them as zero, I don't believe they will be a successful business unless they start taking customer service seriously. They have the worst customer service in the industry. Stay away.

Called customer service and I was channeled to the Philippines. The girl who answered my call was really dumb. She could not under English. I can only conclude that she was never trained and lack any skills.

Citi wants to save money and hire monkeys. She was no help at all. Instead she messed up my claim for a dispute. Called the Dispute center and I was channeled to India. This time I got another incompetent employee. It was no help at all.

In the end their so-called investigation team did nothing and was very quick to close the case. Basically, I have come to a conclusion to NOT use their services any more. I would suggest everybody who has a credit card account, savings and checking account to close these accounts because one day, you will be screwed by them! They will not protect you against any fraudulent transactions. They will wash their hands and say, you are responsible!

So let me save you the heartache, frustrations and pain in dealing with these dotards, to stay away from them. This is a free country so you could choose to use another bank for your banking needs. Avoid this bank like the plague.

I'm learning now how appalling their customer service is. Avoid this bank at all costs.
The customer service rep told me I had to send a wire to transfer my money out of my account to another of my banks, they have no other way to send money... 2 seconds later I saw on their website they have Zelle.
Asked to speak to a supervisor, been on hold for 20 minutes. Awful. Wish I'd googled before opening my accounts, AVOID!

Horrible service. Foreign phone operators. Computer answering system. Not sure why I pay such high fees and get those horrible service too.

They don't deserve 1 star. Beware of this bank. I have had 2 citi credit cards. Never missed a payment. The first card cut my limit suddenly. I stopped using the card paid it off over time. They canceled the card after several years of non use. The other Citi card cut my limit over a year ago. NO other cards have done this I pay my bills. They sent me a review to fill out I gave them the lowest score. They sent a email asking why. I told them because they cut my limit hurting my credit. Guess what they did even though I hadn't used the card in over a year They cut my limit hurting my credit again. I am going to file a complaint with the better business bureau.

I received an email asking me to call the fraud dept after buying a few things on Walmart.com for Black Friday. The woman I spoke to told me that the charges were clears after I provided all the information she asked for then she put me on hold as she said she had to check something else in my account. 10 minutes later, she asked for another phone number and said the one I gave her wouldn't work, then said I would have to wait for a letter to be mailed to me with a reference number and all my purchases were not cleared anymore and I wouldn't be able to use the card until I received the letter and called back. I spoke to a supervisor who could provide no further information and asked me numerous times "Who else do you want to speak to?" as if I know the person that works at their company that can help fix this issue. Their customer service is rude and not trained well.

Am I the only (soon to be former) CitiBank savings and checking account holder that has had their account "frozen" because I didn't call the 800 number to participate in their "Know Your Clients" program? The letter made me suspicious but I called anyway but no answer at the number. When I went to the Las Vegas Branch on West Sahara to pay off a home equity loan, I was informed that my accounts were frozen bc I didn't call the "Know Your Clients" number in time. So since I was with a bankker, I said, "Okay, let's call the number now." Banker said I had to do the call on my own and that they refused to help me or explain why my accounts were frozen. When I did get through, they wanted information about my revocable family trust that was certainly none of CitiBank's business. I'm still frozen out of my accounts and incurring $30/mo service charges. This is the most self-serving bank I have ever done business with and I urge folks to avoid this failing bank system.

I contact Citi Bank about a credit card that was opened in my information and I contact to inquire about disputing the account, they sent me a affidavit and I filled it out and sent it back. I just looked at my credit report and the account has a delinquent credit card from Citi Bank thats over 8,000. Mind you I never had an account with them at all. I now have to take further actions because this Bank is lowering my credit score! This Bank is a fraud and the customer service is ridiculous. They haven't helped me not one bit. Very disappointing! Stay away from this bank!

They would not work with me on a 25 dollar late charge even though I paid 1200 on the same day as the charge! They Do NOT care at all if you have been furloughed due to the Pandemic. They do NOT care if you have been an excellent customer. They do NOT see you as a person, only money. I will NEVER do business with a company that doesn't care about their customers again

Had $100 this morning. Spent $20...My account now has $20 in it. Seriously ?
Run from Citi bank !!!

Citibank is absolute garbage, a busted automation system on the phone wasted 45 minutes of my time, I talked to a real person on online chat who directed me back to the useless robot. I have my correct info but havent been able to log in for days or receive assistance, cuz you must log in to receive assistance. I'm so pissed. I'm cancelling my card

Paid $500 deposit for a car, that stipulated it would be returned if deal cancelled. Disputed the charge. Citibank sided with the merchant. I provided a copy of the receipt. The dealer promised to make repairs, but discovered a title dispute and cancelled the same day. The merchant did not respond to the email. I provided citibank with a copy of the receipt. They allowed this car dealer to steal $500 from their customer. Paying off the balances and not using their card for anything else.

I have been a Costco Citibank member 5+ years. I have done my best to be a good credit card owner, paying on time. I finally was able to pay off this year and it was clear. Then my father suddenly passed away July 31st. Costco charged membership to the CitiBank Card. I was barely opening my mail for dealing with the fall out of my fathers sudden passing. I am not one to play the victim at all. I HATE telling people my father suddenly passed. Yet facts are facts. Citibank, if you do not pay charges you $39 late fee. Costco Charge was $60, 3 months of late fees is $117. I called explaining my situation to Citibank. By the way if you owe money and are deliquent, the system automatically puts into collections. It does not matter if you just paid something. If it is not what the systems wants you to pay, you go straight to collections. l called 3 different times. The first man helped waive 1 fee. Get this, IT DOES NOT MATTER WHAT YOU PAY. Let me repeat that. IT DOES NOT MATTER WHAT YOU PAY, if the payment is before the due date and it is not the minimum due that the system wants you to pay, you will get charged a late fee. THEY CANNOT/WILL NOT stop a late fee. They can only waive them after it happened and after it messes up your credit. Also, INSTANT credit mess up, MONTHS maybe to get it straight.....maybe if at all ever. I asked for help. The hardship people said "No, because it is such a small amount we will not help you" So, even though I was trying to be a responsible credit card person. CITIBANK literally told me there is no help for small amounts nor reprieve for people who are being responsible. I would give them zero stars if I could.

One strong warning: stay away from CitiBank, especially as a business customer. I had a business line of credit for a while, linked to a checking account. The only purpose of that LOC was to transfer funds to the checking account when I was short of money there, and conversely, transfer the funds back into LOC from the checking account. Therefore, note that the LOC account number was never exposed to anyone, I never wrote checks on that account or did any kinds of transfers except to my own, linked checking account. Recently I noticed a large ACH debit, almost $5,000 on that LOC account. I started calling the Citibank phone number. They kept transferring me farther and farther; in the process the call was dropped twice; I kept redialing and repeating the merry-go-round. Eventually someone from the correct department answered, apparently outsourced to India; The quality of call was so low, I could barely understand what they were saying, but, of course, I did not dare hang up after the calling ordeal. Anyway, the fraud information was collected, and the investigation started its course. I did not trust them fully, thus I went to my local branch to speak to the representative, to make certain the investigation indeed commenced. After waiting for an hour, I was seen by a rep, He did confirm that the investigation has been opened, but could not address my concerns regarding the fear that something like that may be repeated, after all, someone has the requisites of the account. I also expressed an opinion that this fraud must have been an inside job by a bank employee, as nobody had access to the account number. He promised to email me the results of his search. He never did. I followed up with him – no response. Third email: he responded that the investigation is in progress, that’s all. I reminded him that the purpose of my visit to him was to find a solution to prevent further fraud and either change the account number or place a block for ACH or other withdrawals. No response. In 2-3 weeks, I receive a letter that that they refuse to refund the fraudulent charge and suggest I contact the recipient bank. Absolutely ridiculous! If fact, we did. It was Citizens bank. They were quick to respond and very polite, were eager to investigate, but needed the name of the person, who initiated the ACH withdrawal. Citibank had the name; they did not share it with me. This is my story. Citibank does not stand behind their business customers; they do not have fraud protection tools, like Chase, when you are able to setup what kind of transactions you elect to allow or disallow and the amount; they do not offer even alert system (or at least, I was not offered that). And again, I am convinced, this was an inside job. I will keep trying and hope will get to the bottom of it. In the meantime, I am posting reviews wherever I can. Stephan.

Citi bank holds and floats customers money. I made a large 300.00 payment using the same method and checking account that i have for a year (which is linked to my CC account). I've never had a late payment, never had an NSF fee. Never any issues. They claim they are Investigating this payment for my security protection and it can take 7-10 days. Funds are out of my account. So... hmmmmmm Where are my funds. I could see if the bank account was a new one or I was a new customer. But not a fully established one.

We spent weeks, literally, trying to open an account wiht them. Finally decided it just wasn't worth it. We finally got it opened, and it was supposed to be funded from our other account and it never happened. When we tried to talk to someone to get information it was horrible. I had a customer service person interrupt me, I was transferred back and forth. I had someone tell me that they don't have time to talk to every customer that has a problem.

I had a Diamond preferred CC with citi since Dec 2015. This CC was closed and became a Citi rewards MC they never told me any of this. Two new MC were mailed one for my daughter and one for myself to the wrong address. Fraud was committed on these two new CC. I filed a fraud dispute Oct 2019, I have had to open a total of 7 fraud cases since then because they keep closing them and blaming me and now my daughter for this fraud. It is now Sept 2020 and no resolution has occurred, no real investigation into the fraud I even gave them several leads to follow. But they just kept saying I was responsible for the fraud. Every time I call I get the run around I have talked to several supervisors and nothing meanwhile my credit score is suffering and the fraudulent debt keeps increasing. I filed a complaint with the BBB. Citi replied with some ridiculous sentence will contact customer in 15 days if applicable. I was beyond furious reading this! I will never bank with citi bank or have a cc from them. They are the worst financial institution zero accountability worst customer service. I will continue to fight them till they clear me of these charges!

I recently had a major issue with an electronic payment involving my checking account and one of my Citibank credit cards. I called customer service at Citibank, but I was always given the runaround by customer service. Since customer service was evasive and not helpful, I asked to talk to a manager and was given the answer you always get from customer service, i.e., "there are no supervisors available," but a supervisor will be calling you within 24 hours. It has been four weeks and I never received a call back from Citibank. I Have encountered similar problems with customer service in the past. This bank is not customer-centric! They have the worst customer service; they just do not care about their clients and you cannot elevate any issues you may have. The bank reps will always tell you that there are no supervisors available, but that somene will call you. They never do!