Citizens Debt Relief Avaliações 

I reached out to this company to help me get out of a situation with credit card debt. They have been over backwards to take care of everything from me kept me well informed of what's happening. My special thanks to Thomas Alex and Julia for all their hard work. They definitely know their job and all the angles to get something accomplished. I would recommend this company to anyone in the same situation.

Poor communication and lack of support.
The debts escalated into court cases without any guidance or counsel from this company. Despite multiple calls and reports on my part, there was little to no follow‑up and no meaningful response. On the few occasions when someone did answer the phone, the representative did not have any knowledge of my case, although I do acknowledge that they were always courteous and polite. Ultimately, I had to handle the negotiations and arrangements entirely on my own, which defeated the purpose of using their services.
The debts escalated into court cases without any guidance or counsel from this company. Despite multiple calls and reports on my part, there was little to no follow‑up and no meaningful response. On the few occasions when someone did answer the phone, the representative did not have any knowledge of my case, although I do acknowledge that they were always courteous and polite. Ultimately, I had to handle the negotiations and arrangements entirely on my own, which defeated the purpose of using their services.

My rep explained the difference between some difference between some of the plans that are out in the market that claim they debt relief and how they work and how some you dont get information to see where your money is sitting they just tell you they will hold it but you do not see or have excess to check on your money in the account you are told it is sitting in and this company they give you the information to check your acct to see the money in the acct as you pick you own login and password to verify the money is in the acct yourself. This is what makes this company better then others I have spoke with.

It's good they say who they are!

I had a fantastic experience working with Abe while signing up for the program. He was incredibly patient and took the time to explain everything clearly. His support really helped me understand and trust the process during a stressful time. Highly recommend his expertise!

I just got started so I have no qualifiable information to submit.

I trusted Citizens Debt Relief with $5,836.02 to help manage and settle my debts. Instead, they failed to pay my creditors, which led to attorney involvement and a wage garnishment that now takes $484 from every paycheck. One creditor added $2,352 in interest because CDR never contacted them.

They ignored me for over a month until I filed a BBB complaint. After that, they briefly communicated, admitted fault, and agreed to send me $450 per month to help with the damage they caused. They made a few payments and then stopped without warning. No explanation. No response. Nothing.

They have not replied to my emails, including the one about the attorney now pursuing collections. Aside from one recent payment to a single creditor, they did not pay any of the accounts they were contracted to handle.

I’m sharing this so others know what happened before trusting this company with their finances.

I found CDR trying to get out of a bad situation that fell upon me. From the beginning of my experience, Ethan Edelson proved to me that it was more than just another customer he had to deal with. Ethan was extremely communicative and understanding as I explained my situation. Over the months I’ve been enrolled, Ethan has remained in contact with me, just checking in to make sure everything is well. I am now on a track for success, all thanks to Ethan!

Brandon was very helpful answering question in a professional manner. He explained how the program works and walked me through the process.

The best decision I could have made!!!! Help me build my credit and pay off most of my credit cards… Well recommended

Talking to Brandon was very helpful and easy to make my decision. Brandon was good explaining everything that I needed to know. Hopefully I won't regret my decision.

They are very helpful. Easy to communicate. One of the person. I talked. Mr. Alexander. He is very very nice. He helped you a lot of everything. He explained clearly every step and I am so glad. And it’s Big health for me.

Mr. Turner was very knowledgeable and very polite throughout the entire process and informed me about every step that would happen. It was very easy to switch from my previous debt consolidation company to Citizens. I have no regrets. I highly recommend Citizens Debt relief.

Attentive customer service. Quick response time

I was enrolled a couple of years ago, and the agent who enrolled me said I would be committing to a 60-month term. Boy was I wrong. I was able to pay larger sums with no penalties and was done with paying off all my lenders with more than a 50% reduction on each account. If I had done this directly with the lenders I would have incurred fees just to pay them off faster. This is a great option to get out of debt fast without paying big banks lots of useless fees. Thanks CDR

I have had past experiences with two companies in the same business providing the very same services. CDR is a completely different refreshing experience due to ALEX GAROFALO and the Customer Service Department. All my questions where answered with one conversation and my confidence regained that progress was restored towards meeting my goals.

I was with this company for some time with a few accounts. I had some fraud regarding my debt and had been waiting to hear back. In time, most of my accounts got cleared. While I was with CDR, communication had been great. I would get email responses instantly. I was sent a summons and they continuously made me feel at ease. It was a tough time for me and it made a big difference. After my debts were cleared, they were going through some changes within the company but they contacted me and sent me my refund. I’m grateful for them. If you have debt, you’ll be happy you contacted this one. There is a light at the end of the tunnel.

I could not be happier with my representative, Brandon Turner. Throughout the entire process, over the last 18 months has been there for me when I asked. He’s given me advice and guided me to the right department and persons when needed.
Since I’ve enrolled, more than half of my accounts have been settled with lenders, with an average reduction of 65% off the original balances.
The first 6 months or so were pretty stressful. But once the settlements started coming in, I could see why this company is one of the highest-rated debt relief companies. These folks know their stuff.
If you are having trouble managing your unsecured debt take it from me and give these folks a call. You won’t be sorry you did.

The presentation of Citizens financial is really professional. Their support team always picks up the phone and they are there to support your process. The director of the company personally reached out when I had a change of plans and all in all debt solutions should be a final resort if you are in a problematic situation.

Whatever you do, do not use Citizens Debt Relief. They are a scam. You can do better negotiating with your creditors on your own. If you absolutely need someone to represent you find a local lawyer that deals with debt issues. A lawyer will be cheaper!. I wish we had done this but didn’t know we could go that route at the time.

Here’s how they work(or didn’t work):
I gave them 3 creditors to negotiate with( $26k of total debt). They said they would negotiate them down to $19k total for which I would start paying $471/mo right away to build up funds. After 16mo I learned through my creditors that Citizens had made zero effort to negotiate or even contact them. On top of that, I negotiated directly with my creditors down to $13k on my own. When I told Citizens about this they didn’t know what to say except that I would still have to pay the $19k. Why would I pay $6k more than I needed to for your service I replied. This went on for a while(weeks) cause I was unable to get in touch with anyone at Citizens. (Once you question their process they will no longer answer your calls). In the mean time we received a court summons from a creditor, which would likely put our home ownership in jeopardy. So I closed my Citizens account(took 3 weeks to do something that takes them 5min cause no one would answer my calls), and demanded back my money that’s supposed to be sitting in an escrow account. They told me it would take 20-30 business days to refund me. It’s been 29-32 business days depending on which holidays they count and no funds yet. As a matter of fact my wife and I have called them at least 5x a week in the last 4weeks and not one call was answered, voicemail returned, or email replied to.

They will take advantage of you in your time of need, if they actually negotiate for you may pay a little less on you debt but you’ll save a whole lot more money and time negotiating with your creditors yourself. They have made our situation a lot worse. Now we’re fighting for our home. They could care less.