Clear Currency Avaliações 353

O TrustScore é 5 de um total de 5

4,8

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Brilliant 1st transfer and trade completed, it was so easy, couldn't believe it was so straight forward (I even rang to check we were doing it correctly - and the Account Manager was so helpful). We'... Ver mais

Avaliado com 5 de um total de 5 estrelas

I needed to transfer money from abroad to purchase my first home. I was told by my local bank that the transfer would be complicated through them so I decided to check clear currency. Naomi and Garry... Ver mais

Avaliado com 5 de um total de 5 estrelas

Clear treasury are an excellent option for the individual who needs to move currency without a fuss. Gary is excellent at keeping me up to date with rates and always available at short notice to give... Ver mais

Avaliado com 5 de um total de 5 estrelas

Introduced by a friend who had family connection to the company. I had nothing but positive and genuine interactions with Gary O'Driscoll, Head of Private Clients. The task was to move the results of... Ver mais

Detalhes da empresa

  1. Serviço de transferência de dinheiro
  2. Corretor Financeiro
  3. Consultor Financeiro
  4. Instituição Financeira
  5. Serviço financeiro não-bancário
  6. Serviço de pagamento

Sobre Clear Currency

Escrito pela empresa

We're clear, the money transfer people. We move money from A to B, worry free. Currency exchange doesn’t have to be stressful or expensive. Our experienced and dedicated team are here to help you keep more of the money you transfer.
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Clear Currency

Escrito pela empresa

We're clear, the money transfer people
We move money from A to B worry free, with low cost, quick, and secure money transfers.

Informações de contato

4,8

Excelente

O TrustScore é 5 de um total de 5

353 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Como esta empresa usa o Trustpilot

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Avaliado com 3 de um total de 5 estrelas

Very poor customer support

I have used Clear Currency for the last few months and I have mixed reviews. Regarding the ability to get transfers done, it has generally worked. There are several issues that I have though which I will outline here.

1. If I have multiple transfers that I have done and not all of the funds were converted to the target currency, it is not possible to combine those into one larger conversion. The problem with this is emphasized in points 2 and 3 that follow.

2. When looking to do a currency conversion and I receive a quote, I have to specify an amount that I want to convert. I cannot say convert full amount. So if I specify how much I want to convert and at that point, the conversion rate has changed, it may leave me with a small balance in the original currency. This is in fact what happened to me.

3. When attempting to convert a small amount (as can happen as described in point 2), it may fail because the bank handling the transfer may deny the conversion because of a low amount. I was told that this was an anomaly, but I would think if it happened once, it could happen again. And even worse, there was no rejection notice, nothing that told me that my attempt to convert has failed because of whatever reason is supplied. It took me several weeks to get that resolved by trying to interact with customer support. Which brings me to point 4.

4. There are several e-mail addresses that are provided on the contact us page. I tried all of those e-mail addresses and it took literally weeks to ultimately get a response. I was told that there is a webchat link which I have never found. I interacted with someone in the dealers group who told me that there is a webchat and after multiple requests, I finally received a screenshot of the webchat, but not the link as to how to get there. I tried multiple browsers but never could find it. If it is ultimately buried somewhere, it needs to be completely visible and on every single page.

12 de fevereiro de 2025
Avaliação não solicitada
logotipo da Clear Currency

Resposta de Clear Currency

Hi Elia

We appreciate your feedback and regret that your experience didn’t meet expectations. Our team worked hard to accommodate the multiple technical changes requested while ensuring quality and functionality.

We remain committed to excellent service and would be happy to discuss any further concerns—please feel free to reach out to us directly.

Best wishes,

Clear Currency

Avaliado com 2 de um total de 5 estrelas

Portal inconsistent

Constantly having problems with their portal means you can't make transfers independently. This really affects the convenience of this service

23 de agosto de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Highly recommend

I have dealt with Clear Currency over the past 4 years and each transaction has been dealt with quickly and efficiently - dealing with a Clear Currency personnel has always been helpful and polite and can highly recommend

5 de junho de 2024

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