Hotel Club Mac Avaliações 

Do yourselves a favour and never use this hotel. Returned yesterday and it could not come quick enough. So many negatives regarding this place. Raised so many issues with hotel and every one of them was brushed aside. Booked a premium room with bunks beds for 2 adults & 2 kids aged 9 & 10. Room was just about big enough for 2 never mind 4. Balcony was so small even that was a tight squeeze for 2 and the smell from the sewers coming through the toilet was disgusting even though we where on the 9th floor(top). Use the shower and you’ll find the toilet floor swimming with with water as the water flooded out underneath the shower screen. As an all inclusive hotel drinks where a plenty but there was no policy that we saw that monitors excessive alcohol consumption. With so many kids around I thought the hotel would stop serving alcohol to anyone who obviously had 3 too many but this wasn’t the case. Even during the day the amount of drunk people staggering about was ridiculous and at night this was 100 times worse. For a complex advertising as great for families I would advise against taking young kids to this place unless they are used to loud aggressive drunk behaviour. Plenty of free activities for the kids to do however with so many kids looking to take part there is limited availability and even then it is far too busy for the kids to be able to be fully entertained for the full activity. For example there was a carnival day where kids could play carnival stall games such as ‘throwing darts to pop balloons to win tickets to redeem for popcorn and sweets or throwing beanbags into targets along with another few games’ but with so many kids taking part it took about 45 minutes stood in a line before it was their go. Then there’s paid activities within the complex which are run by outside agencies such as swan pedallos & electric boats in the lake, trampolines, electric cars to name but a few. All of which are €6 a go. Even though your in an all inclusive hotel be prepared for some major expense. Just having 2 kids with you wanting a go in all I’ve mentioned would cost you €48. I know it’s optional but I certainly wouldn’t like to keep telling the kids “NO” especially on holiday. Entertainment at night was average to say the least. Food is plentiful and more than edible but quite repetitive with the same things on menu but just cooked in a different way. But the icing on the cake for us came a week into our stay. We returned to the room after a day by the extremely overcrowded pool to find one of our iPads badly damaged. (Screen smashed so badly you could see the inside) The only person to have access to our was the maid. She obviously dropped it panicked and got out of there quick as the room was obviously not finished as beds weren’t changed, no fresh towels and she left her master keycard in the room. I spoke to reception who told us to speak to customer services who are only there from 9am till 6pm. Next morning we spoke to them and told them about what we found. They asked how many kids we had and implied it could have been 1 of them. When we told them they weren’t in the room all day they said we would have to wait until they could speak to the maid who surprisingly wasn’t back for 2 days, the same day as we where due to leave. They did however check the cctv in corridor and also the lock reading to see who did or did not go into the room that day. Upon checking they confirmed what we had already told them. We asked to speak to hotel manger and where told they would need to speak to maid first. 2 days later on our departure day we spoke them again. We where told that the maid said she lifted up the iPad from the top bunkbed and had opened it and it was already smashed and put it back down again. Apparently she did this just in case it was broken and she got the blame. Seriously? We told them there was no way the iPad was on the top bunkbed as it was sitting on the small dressing table. Why would she even open up someone else’s belonging in the first place. There where 4 iPads in the room and that was the only iPad she looked at. Never heard so much ridiculous comments. The kids certainly didn’t put it there as they have their own iPads. After telling them this the maid then changed her story to “ it must have been someone else’s room where the iPad was on the top bunk. So now we have the maid telling 2 different accounts of the events that day. We then asked what they are planning to do to cover the cost of the iPad repair only to be told they will do nothing. We where classed as liars and they believed the maid who had changed her story to suit the inconsistencies in her 1st version of events. We once again asked to speak to hotel manager but once again we where denied this. They said they would not let us see me manager for something like this. Approx £200 worth of damage that they would not compensate and still after numerous requests to speak to manger they constantly said no. Things did get heated and they said they would call the police. We told them to do ahead and we could speak to the police regarding the obvious criminal damage. Then they said if we wanted to speak to the police we would need to go ourselves to police station. Something we could not do as we where due to leave to come home. In the end they told us they would not be doing anything regarding this issue and told us to contact our travel company when we got home. They where even reluctant to give us their names and the name of the maid. Eventually after an hour of heated discussion they gave us their names, but not their full names. Although the 2 customer service managers spoke perfect English, numerous times during our discussions the spoke to each other in Spanish. I even still have the maids master keycard for the room as the customer service manger handed it back to me when I showed it to him. I could easily on the first day speaking to them have gained entry to every room in that complex. So there’s another thing in a very overcrowded complex. Security is not high on their list of priorities. If you stay there and have any issues of damages you can forget about getting it resolved. All they will do is close ranks and tell you to take it up with your travel company. Do yourselves a favour and stay well clear of this place.