Comfy Sleeps Home Avaliações 

242
O TrustScore é 2.5 de um total de 5

2,6

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Shocking company. Rude staff. Not helpful in the slightest. Huge bed delivered by only 1 person and then said he couldn't get it off without help from someone else (you knew the size, you should'v... Ver mais

Avaliado com 1 de um total de 5 estrelas

Atrocious. Incorrect mattress arrived late and was never collected. Correct mattress never showed up. Had to claim money back from the bank. Owner of the company phoned me to complain that I was com... Ver mais

Avaliado com 5 de um total de 5 estrelas

Visited the store, one of many over the last few days in the hope of finding a new bed. Customer service here was discreet and professional Dale was helpful and informative letting us try and take... Ver mais

Avaliado com 5 de um total de 5 estrelas

Amazing from start to finish. Ignore the negative reviews they look suspicious to me. We are very happy customers having bought two beautiful beds from Adam who couldn't be more helpful. Too good to... Ver mais

Detalhes da empresa

  1. Loja de Camas
  2. Loja de Móveis para Quartos
  3. Fabricante de Móveis
  4. Loja de Móveis
  5. Loja de sofás
  6. Fornecedor de estruturas de madeira

Escrito pela empresa

At Comfy Sleeps Home we specialise in bespoke personalised luxury home furniture. All of our items are handcrafted from scratch in the UK using the finest materials and fabrics. Once the manufacturing process has completed, the products are sealed with great care and delivered to your doorstep. We offer fast and efficient delivery so when you buy from us you won't be waiting long for your luxury item to arrive. Our price match promise guarantees our customers are given the best possible price to suits their needs


Informações de contato

2,6

Ruim

O TrustScore é 2.5 de um total de 5

242 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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2,6

Todas as avaliações

(242)

8 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

I got a bed from here they are…

I got a bed from here they are comfortable and exactly what I asked for and great quality delivered on time and delivery men was polite and very professional I would recommend this to my friends and family

7 de fevereiro de 2021
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Disgusting customer service!

Disgusting customer service!! They don't even deserve one star.

After a week of emailing them (with no response) to place order for samples, as well as numerous phone calls to enquire as to why no one was responding, their director confirmed that they would post the samples that day. Another week later and i still hadn't received the samples. I then spoke to the same director again who told me he'd refund the money for the samples and that he couldn't help me further. He even went as far as saying he doesn't want my business! All I wanted was samples to buy a bed?? I have never experienced such disgusting customer service in my life!

5 de fevereiro de 2021
Avaliação não solicitada
logotipo da Comfy Sleeps Home

Resposta da Comfy Sleeps Home

Hello Tamara, thank you for your feedback.

When you spoke to our colleague this afternoon you were advised the samples had been sent out a couple of times and we had done everything to get them posted. You told us you haven't recieved them, that's when we advised if you would like a refund of the samples costs back as we couldn't understand what was going wrong.

You proceeded to ask numerous times "do you not want my business". You then also stated "I will be posting you all over Social media,"

Thank you

Avaliado com 1 de um total de 5 estrelas

Customer service

Purchased bed from this company delivered 23/1/21 damage discovered called on 25/1/21 was told would be called back nobody did called on the 26/1/21 told bed would be collected and refund issued that day today 27/1/21 I called as there had been no notification of refund the manager hung the phone up on me make sure you use PayPal or credit card to protect your purchase i have now received refund from paypal i am now getting nothing but abuse from the company trying to get the bed returned stay clear of this company thankfully i did pay through paypal the payment was not refunded by your company but by paypal after no reply from you god knows how long i would have had to wait for refund people should look at all your one star reviews still waiting for bed to be collected shocking service

27 de janeiro de 2021
logotipo da Comfy Sleeps Home

Resposta da Comfy Sleeps Home

Hi, thank you for your feedback.

You received your order from us and you weren't happy because of a couple transit damages. We issued your refund back through PayPal and you now have your full refund, Can you advise with evidence at what point you received abuse sorry? Once you received your refund you threatened to leave the bed outside in the street. You also sent us an email from a business account (Auto solutions east) threatening us with violent behaviour.

Avaliado com 5 de um total de 5 estrelas

Nina Wingback Bed

Received my Nina Wingback Bed and it is amazing, it is exactly as it is in the picture I am absolutely delighted its exactly what I wanted. I also ordered the 2000 memory sprung mattress and again it is excellent quality.
Ordering was so easy and delivery was so quick.
I definitely recommend Comfy sleeps I will 100% use them again.

22 de janeiro de 2021
Avaliado com 5 de um total de 5 estrelas

Absolutely LOVE my bed xx

Had my superking eternity bed delivered two days ago and OMG I absolutely LOVE my bed! The attention to detail is immaculate and well worth the price compared to other bed companies. I will definitely be ordering again and cannot recommend you enough! Thank you so much :)

19 de janeiro de 2021
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Awful

Awful, please do not use this company. The headboard they delivered would not fit up my stairs and they would not allow me to return it for a smaller one, I’m now stuck with a bed that I can’t get up the stairs. The headboards should come in two parts to allow for negotiating stairs. Total waste of money I’m devastated and the customer service were so unhelpful and will not exchange the item for an item that is in fact £80 cheaper. The item is brand new and packaged, I know my consumer rights and I will be taking this matter further

19 de janeiro de 2021
Avaliação não solicitada
logotipo da Comfy Sleeps Home

Resposta da Comfy Sleeps Home

Hello, thank you for your feedback.

We make all our beds from scratch, you ordered the largest headboard we do and the measurements for this is very clearly stated on our website as well as a warning to ensure this fits up any staircase and awkward angles.

You then asked us to make a completely new one for you for free and give the older one to someone else. This goes against our morals and ethos to provide a unsuspecting customer with a product which has not come directly from our factory and not fit for purpose.

Nevertheless we are sorry you are not happy and advise you to get in touch if there is any other way we can help you.

Thank you

Avaliado com 5 de um total de 5 estrelas

5 ⭐️ excellent company

Bought a beautiful new bespoke bed from comfy sleeps, it’s absolutely stunning! Great communication from start to finish and super fast delivery. The delivery guy was extremely helpful and professional under the current covid situation.
Thank you very much!
Highly recommend to others.
5*

8 de janeiro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Dream bed

What a fantastic service, I received my beautiful bed within days which I thought may be weeks due to COVID-19. The bed is everything I wanted, the description was perfect.
Mattress not purchased as I found a better deal else where.

18 de novembro de 2020
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Extremely impressed

Extremely impressed with Comfy Sleeps home! They delivered the bed extremely quickly, and were very helpful over both email and phone. The bed itself is extremely well made, very soft and looks incredible. Could not fault them at all and will definitely be recommending this company to friends/family in the future.

5 de novembro de 2020
Avaliado com 4 de um total de 5 estrelas

The bed is great

The bed is great, looks fantastic!
But I was told when ordering 1-3 week delivery which was perfect to get the room ready and old bed out etc. Got a text 48 hours later at 8:30pm saying delivery will be in the morning..
Tried texting back and calling but no answer.
No time to arrange day off for delivery!!
No good giving 12 hours notice, we work too!!

3 de novembro de 2020
Avaliado com 5 de um total de 5 estrelas

Excellent company

Excellent company. They were really helpful when we had a few queries before ordering. The delivery was within the time they stated and much quicker than expected. There was great communication with the delivery with a time given and the delivery driver ringing a couple of times to let us know when they’d arrive. The bed is better than the photos, the colour is exactly how advertised and the quality is amazing. Can’t recommend them enough. Thank you for our lovely bed!

23 de outubro de 2020
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Only haft of the Oder came so at to…

Only haft of the Oder came so at to wait until two days later but it looks nice and good quality but haven’t got it up yet

16 de outubro de 2020
logotipo da Comfy Sleeps Home

Resposta da Comfy Sleeps Home

Hi, thank you for your valued feedback.

This was an honest mistake by our drivers, they didn't see the missing parts were actually in the van. Thank you for your patience and understanding and we hope you're now happy that the bed is complete.

Thank you
Comfy Sleeps Home

Avaliado com 4 de um total de 5 estrelas

Bed arrived today

Bed arrived today, it’s perfect I love it, the quality is amazing, it looks more expensive than it is & it’s pretty. The delivery men made up the bed and they were lovely. Would of been 5 stars but only downfall was that the packaging that was used to cover the bed furniture was not removed.

13 de outubro de 2020
Avaliado com 3 de um total de 5 estrelas

Nina wingback TV bed

Didn’t have much correspondence from the team and did have to chase this up several times, then they turned up at 7am on a Sunday with no notice. Encountered a few issues when Delivering the bed, the delivery guys couldn’t get it up the stairs (which I acknowledged is our responsibility) and said to call the owner and he would sort us another headboard then they would collect the one we have. When we called the owner he cut us off the first time (it was a Sunday) then we rang him again and he asked us to call back after 10, but no answer again. We rang Monday after a few emails and he finally called me back, he said we could have a new headboard which would be an extra £350 and we would be left with the headboard that wouldn’t fit, on top of the £1200 we had just spent. His tone was rude and abrupt. In the end, we paid an upholstery firm £60 to adjust the height and they even added extra studs for us and you couldn’t even tell a change had been made. Other than this, overall, I am very happy with the bed!

12 de outubro de 2020

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