Travôes da Frente de Baixa Qualidade
Antes de mais, i´m Portuguese from Portugal, meu irmão comprou travões desta marca em alternativa aos da TRW porque não havia na loja, trouxemos da ComLine, foram instalados, primeiros tempos é normal cheirar a travão, esse tempo já passou e embora não cheire nada, eles não são capazes de travar 832kilos +-, o peso de um PUNTO MK1, hoje dia 03/10/2024, como sempre desço a zona em 2 marcha, ja fazia com a TRW e sem problema algum, com estes da vossa marca, não cheirou nada mas parecia manteiga ao travar na porta da minha casa, não recomendo a vossa marca a ninguem e ate parece a mesma qualidade de uns travoes que usei faz tempo da Marca TEXTAR. Façam travoes de Boa QUALIDADE OU ALGUEM AINDA SE VAI MAGOAR POR VOSSA CAUSA, FALTA DE QUALIDADE.
Resposta da Comline Auto Parts
Olá João Carlos and thank you for taking to time to post this message. Firstly, please accept our apologies that the response is not in your native language.
Please note that all Comline brake pads are independently certified in line with ECE R90 regulations which stipulates a brake pad must be within +/- 15% of the original part in a series of quality checks. We also have a proven track record for quality in the market, Comline brake pads are trusted by thousands of technicians and motorists each year, and we are very confident in the overall quality and safety of our product. As such, we cover our brake pads under warranty for 3-years (60,000kms) against manufacturing and material defects.
However, we acknowledge the issue you have raised and, as with any reported quality problem, we would like to receive the product back for inspection. Do you have the brake pads available for return?
Managing this further via Trustpilot isn't always effective so can I kindly ask you to contact us directly at info@comline.uk.com and we can arrange return of the brake pads.
Please accept our apologies for any inconvenience this may cause.
Obrigado!
Team Comline