I feel this company needs the ombudsman to look at them. They are very slow at responding. Quick to give you fines. Never produce statements. Penalise you for not choosing their recommended insurance... Ver mais
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Veja o que dizem as avaliações
I have lived at my property for 31 years and paid the same amount for ground rent for 29 years, which included a £25 discount if you paid on time (which I always did). Last year, Compton Group took ov... Ver mais
A empresa respondeu
They are honestly the worst. They told us that due to water maintenance, the supply would be off only from 9 am to 1 pm — but it’s been an entire day now, and there is still no water in our building.... Ver mais
A empresa respondeu
Would be zero stars if available. Taken over as our new leaseholders and have done nothing but bully and threaten since! Trying to force us to use their expensive nominated insurance or we will breach... Ver mais
Detalhes da empresa
Escrito pela empresa
Compton Group's activities are based around property investment, with offshoot businesses set up over many years. These include property management, insurance broking and renewable energy projects.
Informações de contato
Swansea, Reino Unido
- www.comptongroup.com
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 75% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
horrible company
horrible company try to get me to buy a lease at £ 700 when the ground rent is £1.50 a year ,you do the maths ,plus to collect £ 1.50 probably cost more than the £ 1.50 you pay , but charge you you 3000 percent levy if you forget to pay ....also when you ring you struggle to get through and when you do its a call centre who say " the person you need is in a meeting ...the uk ground rent scene is a total scam and should be outlawed and stop companies like Compton from exploiting this ...if you dont agree just look at the other reviews

Resposta da Compton Group
They own the freehold/management company and finance company. The autonomy is shocking. Shabby property.
I wish there was a - figure option. Total scammers. My daughter has just moved into our one bedroom apartment with her partner and I have therefore been backwards and forwards seeing our property more often. It’s an utter disgrace and we are paying nearly £2000 in management fees including building insurance per year. It’s an utter tatty mess for the communal areas. I cannot see where the money has gone. The accounts make no sense, how are they still trading?

Resposta da Compton Group
Compton are a bully company,my mothers…
Compton are a bully company,my mothers property has been empty since February,after she passed away but they still insist we have to pay ground/maintenance bill due 01/07/2025,this totalling £803.There are no funds in the estate until we sell the property,but Compton insists this has to be paid in full,have asked to pay in full when the property is sold but the only response was,this is due now,if unpaid a ccj will be issued against my property because I’m the executor.This company have no compassion whatsoever,they are just worried about their profits,they are not fit to carry out this so called property management,nothing is carried out,such a shame we can’t review a no star

Resposta da Compton Group
Sarah Webb was prompt in her replies…
Sarah Webb was prompt in her replies and gave me the information I needed quickly and efficiently

Resposta da Compton Group
I am having the same trouble with…
I am having the same trouble with regards to my home insurance. I sent the full policy to them on my renewal they sent me a letter a month later saying I have breached the contact and have to use their insurance. I managed to speak to someone after numerous phone calls and they advised me to send it in by email as they said they have not received my policy details. !
I sent them by email then I was told my insurance does nit comply with the conditions in section 164 of the common hold leasehold act ! Yet the insurance is exactly the same as the insurance that I had last year that they excepted. They now want £70 for them ti approve my insurance. I am now taking legal advise as this is bullying and moving goal posts. I have done as they have asked yet they continue to ask for the fee of £70. Absolutely terrible company !

Resposta da Compton Group
I’m having exactly the same issue
I’m having exactly the same issue. Telling me I have to use their insurance . Well I’m not it’s my building not theirs so they cannot force me to use one chosen by them. I’ve check and so long as I have adequate insurance I have the right to choose.
And I can never get through as I am trying to buy anyway!!

Resposta da Compton Group
Efficient, supportive response to issue in my block
Had an issue with an alarm going off all night from a water pump in the car park, rang Jay first thing and within hours engineers were on site and the issue resolved. Have contacted Jay in the past for assistance with a couple of other matters and always found him easy to communicate with and prepared to go the extra mile to ensure a satisfactory outcome to a problem.

Resposta da Compton Group
Frustrating Communication
Sadly ive been asking for a month now for some information regarding my property yet the communication has been slow and poor.
1. Im still awaiting evidence that Compton Group owned the rent charge on my property
2. I am still awating my original TR1 document in the post.
My solictor and are awaiting for the information to be able to prceed with my.re-mortgage and registeration thqt i am the new owner of the rent charge.
I have also messaged on linkedin and Martin French and still not successful in obtaining the information.

Resposta da Compton Group
Charlatans - worst service ever
4 months since a leak reported on 26-11-2024, and still not fixed. Their contractor failed to identify the root cause of the problem, until the contractor sent by my estate agents found the fault. I have to pay for it, even though it is a communal area, and require the medieval landlord's permission. Last contact was 17-3, where I was pacified with promises. Delaying tactics galore, to avoid doing anything. Beggar's belief.

Resposta da Compton Group
Compton Property Services
Prompt response from Lee Graham @Compton property services. Repair carried out quickly. No issues with service received.

Resposta da Compton Group
COMPTON GROUP ARE SHOCKING!!!
This is literally the worst company I have dealt with. I have a repeat of a leaking roof less than 12 months later, exactly in the same spot and all they are concerned about is sending a survey and costing us money. Ignored my email for 2 months, multiple chase ups, then to go into lengthy emails and still no resolution. Said they can’t go back to previous contractor as over a year which is incorrect. Majority of residents copied in to the emails saying we do not want a survey, we literally feel forced and pressured, it causes so much stress to homeowners. The majority of us are single income households it really is not fair. The previous repair we were charged for scaffolding that was not even used and the repair was visually a joke - white filler on a dark roof, not fixed to last and having to pay again. The whole set up is alarming that you can’t get a repair done, yet we are paying. Ignoring emails, unprofessional communication and over all service BEYOND SHOCKING!!!
Update-Your reply to my review is not accurate, you did not send a surveyor the same day, I was ignored for 2 months. You had 5 out of 7 residents also not wanting a survey to be instructed, just the roof fixed and for clarification the surveyor you wanted to attend was going to assess at floor level!

Resposta da Compton Group
Shocking!
I can’t even get through to a human being!! My mother in law is currently in hospital and has been since Christmas, she has given us permission to sort her ground rent, but no one’s getting back to me not even an email! Happy to pile on the pressure when they want something but when you want to sort it out it’s another story, now there’s a CCJ involved! Shocking! She’s a vulnerable woman and there’s no care for that! I suggest someone gets back to me you have a voicemail and an email multiple times!!

Resposta da Compton Group
There is an action to stop Compton Group! please join.
WE WILL STOP Compton Group BY COMING TOGETHER, They are a very aggressive…
Updated 20/02/25
DO NOT HESITATE TO MESSAGE ON Messenger / Facebook
Rachelle Wood-Moore
You can also search my small business page OneOfAKindCollections to contact me.
WE NEED TO COME TOGETHER and appeal to local MPs to change the legislation. Once we are many - A Parliament hearing can be held.
Compton Group are a very aggressive company that cause suffering and stress to home owners.
They must be stopped OR at least regulated & educated to correctively cease from causing upset to whole communities both locally and Nationally.
56 people (to date as of June 2023) over the North West Of England (including myself in Shaw) have now commenced formal legal processes, contacted Watchdog, we are contacting local & national authorities, just about to contact parliament and are contacting ALL news media.
WE CAN ENSURE THIS STOPS BUT WE MUST COME TOGETHER. (Me and you and your friends and family) A WhatsApp group & Facebook group has been created Nationally.
They purchase interest for one reason, to force you to buy your leasehold or if their fear mongering fails in this instance, they demand provisions to accrue financial gain - usually through loophole processes. For example:- demanding use of their approved building insurers or if this fails, demand fees to ‘compromise your freedom of choice to use other insurer cover’, frightening our vulnerable residents and the elderly and creating further upset while causing financial struggles and stress.
They do not purchase your leasehold interests to receive your annual rent, they offset investments, profit from land owner to build cheap homes and commercial buildings and create extra revenue by outdated legislative means.
They use solictors to dominate, they contact your mortgage providers / companies, they issue CCJs for guessed accounts. The mortgage provider has no option but to pay the outstanding monies they’ve made up to ‘protect their interests’ which in itself is disgraceful!
They think they are untouchable due to how they regulate their companies and associated administrative companies. WE ARE MAKING A STAND. CONTACT ME TO DO THE SAME. I am not taking their tactics lightly any longer NOR should you.
Compton Group are acting illegally, loopholing authorities and regulators and you do not have to be afraid or pay what they demand blindly through fear.
It Breaks my heart when I am contacted and hearing so many people’s upset, anxiety and fear. Please, please don’t think you have nowhere to turn - we will come together and stop this awful organisation.
My email and contact information are verified and I will see your replies or messages to this review. You are not alone - please reach out and we will support you.
Compton Group will no doubt see this review and try to coerce BUT it will further provide evidence to prove their underhanded behaviour and processes.
Compton have backed us into a corner regarding home insurance!
Urgent action is needed to stop the bullying practices of this company. I have contacted our MP, local media and BBC Watchdog for further guidance. Surprised that a reputable company like Zurich are the latest to become involved with them, as a number of previous insurers have chosen to disengage from them.
Seems a bit strange that our current insurance broker have informed us that Zurich have withdrawn from the main household insurance market, making it impossible for homeowners to arrange our own insurance through Zurich!

Resposta da Compton Group
The Compton Group are using bully boy…
The Compton Group are using bully boy tactics and yesterday a Mail Drop for those who pay ground rent dropped yesterday dictating that from our insurance renewal date our buildings has to be taken with their insurance company Zurich and we can no longer choose our own insurance company. How this can be allowed? They are in effect holding all residents of an estate in Bury to ransom, either pay up or buy your freehold. Disgusting behaviour and they need to be brought to account!!!

Resposta da Compton Group
True review
Shame there isn’t a 0 rating. What a disgrace this company is they are currently trying to bully us over our ground rent ( not just us most of the estate I live on). They have decided we have to insure our home with their chosen company Zurich, I’m not sure this is even legal . Since when do you not get the choice of which companies you use as long as they offer adequate insurance. We are not taking this lying down we are taking advice and contacting BBC watchdogI think this amounts to financial collusion 🤬
I’ve just been informed that Compton want more information or my review won’t be deemed as genuine, trust me it is genuine! Things I would like to know is how they can just implement this when they feel like it,it’s either company policy or it isn’t. It’s just a money making exercise , a rip off, are they going to inform us how much commission they will get from their block scheme with Zurich. We have lived here 39 years and always paid our ground rent and insured our house adequately. Am I correct in thinking they just own the land not the house, dictating what companies I choose to use amounts to bullying. It’s not just us a lot of houses on this big estate have had these letters so I think we are going to club together and get legal advice. We feel this is plan to get people to buy their leaseholds..

Resposta da Compton Group
Insure through us!!
Scandalous company. We pay a small annual ground rent on a property and have done so for the past twenty years or so. They've been trying for years to squeeze money from us to buy the freehold off them which we have resisted. This year they have decided to ask us to arrange buildings insurance through them, as allegedly stated in one of the terms of the original lease! Oh, we can still apply to buy the freehold off them if we wish! About time this area of sharp practice is stamped out.

Resposta da Compton Group
Withdrew from a purchase of a flat
Withdrew from a purchase of a flat in a building managed by this company. After reading reviews and the survey found:
Water staining top floor communal landing, possible history of roof leak
Communal lift out of order
Electric gates not functioning correctly
Gutters containing vegetation and debris requiring urgent removal
Extensive decay to communal front door frame and glazing unit in need of replacement
Debris in rear chamber associated with underground drainage
Concrete paving at front entrance loose and uneven
Decay to the wooden gates and panels on the bin store
Original boundary fence posts loose and leaning.
The issues appeared to be news to them or they had allowed the list to grow - either way tenants will be lumbered with a significant outlay - if they do anything at all. They dragged their heels on getting quotes, and even solicitors struggled to get information.
Check carefully for the name of the management company if buying and definitely avoid this lot.
BRAZEN ROBBERS!!
Contact Details Please
Hey,
Grumpy Dad and Willowtree, would love to connect to talk to you about your experience. I have a similar situation brewing. You can reach me on instagram dronegypsea.
These guys are cowboys.
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