We visited Cookes after we had a frustrating and discouraging experience from an online company. We noticed immediately that at Cookes there were a number of staff ready to help. We explained that we... Ver mais
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Veja o que dizem as avaliações
As soon as we stepped into the showroom, it felt relaxed as everything was so well set out. The staff that attended to us Wendy in the lounge chairs and David in Beds were very knowledgeable and cour... Ver mais
A empresa respondeu
Very good experience from start to finish. Sales staff had the right approach, making suggestions without being pushy and leaving us to think things over with no pressure. Delivery team (Alex, Phil an... Ver mais
A empresa respondeu
Ben was so helpful, showing us options and helping us to decide on what we wanted. Patient to a fault as I was being picky, but when you make a significant purchase you need to be sure. I like the i... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Welcome to our family-run business, where time-honored tradition meets modern innovation. For an impressive 75 years, we have been serving our customers, gaining invaluable insights into what truly matters to them. At our core, we take immense pride in offering impeccable craftsmanship, unmatched value, and furniture that transforms a house into a home. Prepare to embark on a global journey; we offer furniture from around the world - in an extensive range of styles from renowned brands that you can wholeheartedly trust. From timeless elegance to luxurious comfort, our handpicked selection guarantees to satisfy. But that's not all - we aim to provide unbeatable prices without compromising on quality. With our brand price promise, you can indulge in the confidence that you'll discover furniture of the highest quality at a guaranteed price match promise. Our inspirational showrooms, with expert advice from our Sales Specialists, will ensure your journey to finding your perfect furniture is an enjoyable experience. Visit us in-store and let us help you transform your living space into a masterpiece of comfort, style, and bliss.
Informações de contato
28 Goosemoor Lane, B23 5PN, Birmingham, Reino Unido
- 01212505050
- webenquiries@cookesfurniture.co.uk
- www.cookesfurniture.co.uk
4,9
Excelente
5 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Lovely salespeople selling great furniture
Lovely salespeople (Anita) selling great furniture. Once ordered all arrived on time or before time. Delivery guys are the best - helpful and willing to go the extra mile.
11 de junho de 2026
Avaliação não solicitada
Resposta da Cookes Furniture
A huge thank you for your 5-star review! We’re so pleased you had a positive experience and chose Cookes. We will make sure your feedback is passed on to Anita.
Best regards,
The Cookes Team
Great range of products
Great range of products, extremely knowledgeable and friendly staff.
Needed a chair for Dad with dementia , Tony was particularly considerate and understanding.
9 de junho de 2026
Resposta da Cookes Furniture
Thank you so much for taking the time to leave us a 5-Star review. We appreciate your feedback. Your kind words will be shared with Tony.
Best regards,
The Cookes Team
Excellent service.Staff very helpful in…
Excellent service.Staff very helpful in store. Delivery team Alick and James did a great job
1 de junho de 2026
Avaliação não solicitada
Resposta da Cookes Furniture
Thank you so much for taking the time to leave us a 5-Star review. We appreciate your feedback and will be sure to pass it onto Alick and James.
Best regards,
The Cookes Team
Excellent range of furniture..
Good staff support and interest with good knowledge of lroduct, etc.
9 de junho de 2026
Resposta da Cookes Furniture
Thank you so much for taking the time to leave us a 5-Star review. We appreciate your feedback.
Best regards,
The Cookes Team
From ordering in their amazing store ……
From ordering in their amazing store … so much choice! To communication re our order and delivery, to the actual delivery and installation was 5 star. Although after several purchases from Cooke’s and always having exceptional service I expected it to be good.
James and Alick delivered on time and went the extra mile by helping out with arranging our furniture too, all done with a smile 😊
10 de junho de 2026
Avaliação não solicitada
Resposta da Cookes Furniture
We really appreciate your amazing 5-star review! We’re delighted to hear you had such a positive experience with us. Thank you for choosing Cookes. We will be sure to share your lovely feedback with James and Alick.
Best regards,
The Cookes Team
Good costumer service thanks.
4 de junho de 2026
Resposta da Cookes Furniture
Thank you so much for taking the time to leave us a 5-Star review. We appreciate your feedback.
Best regards,
The Cookes Team
Pleasant experience
Went into Cookes to purchase a new sofa .
Was pleasantly surprised when the staff acknowledged us but didn’t harass us as experienced in another well known furniture outlet .
The staff were available and helpful when needed .
Glad to say we did actually make a purchase and very pleased with the service received.
8 de junho de 2026
Resposta da Cookes Furniture
Thank you for taking the time to leave us a 5-star review. We truly appreciate your feedback and are delighted you were happy with your experience.
Best regards,
The Cookes Team
Were able to accommodate a change of…
Were able to accommodate a change of mind on cushion fabric after initial order placed with the manufacturer.
3 de junho de 2026
Resposta da Cookes Furniture
Thank you so much for taking the time to leave us a 5-Star review. We appreciate your feedback.
Best regards,
The Cookes Team
Staff who helped us went out of their…
Staff who helped us went out of their way to help
6 de junho de 2026
Resposta da Cookes Furniture
Thank you so much for taking the time to leave us a 5-Star review. We appreciate your feedback.
Best regards,
The Cookes Team
I was confused with all the choices but…
I was confused with all the choices but the assistant Andy Wood was very helpful knew the product and I didn’t feel rushed .i could take all the time I wanted
Hopefully I’ve made the right choice .
Thankyou
2 de junho de 2026
Resposta da Cookes Furniture
Thank you for taking the time to leave us a 5-star review. We truly appreciate your feedback and we’ll make sure Andy knows how pleased you were.
Best regards,
The Cookes Team
Resposta da Cookes Furniture
Thank you so much for taking the time to leave us a 5-Star review. We appreciate your feedback.
Best regards,
The Cookes Team
Resposta da Cookes Furniture
Thank you so much for taking the time to leave us a 5-Star review. We appreciate your feedback.
Best regards,
The Cookes Team
Staff couldn’t be more helpful
Staff couldn’t be more helpful. Seamless process choosing sofa and chairs.
30 de maio de 2026
Resposta da Cookes Furniture
Thank you so much for taking the time to leave us a 5-Star review. We truly appreciate your feedback.
Best regards,
The Cookes Team
Very helpful friendly staff
Very helpful friendly staff. No sales pressure.Listened to our requirements.
29 de maio de 2026
Resposta da Cookes Furniture
Thank you so much for taking the time to leave us a 5-Star review. We appreciate your feedback.
Best regards,
The Cookes Team
Very helpful staff
Very helpful staff. My mum wanted a mobility chair and the staff were very knowledgeable and patient . Thank you.
29 de maio de 2026
Resposta da Cookes Furniture
Thank you so much for taking the time to leave us a 5-Star review. We truly appreciate your feedback.
Best regards,
The Cookes Team
Anita was very patient and…
Anita was very patient and knowledgeable. Took time to go through every option
29 de maio de 2026
Resposta da Cookes Furniture
Thank you so much for taking the time to leave us a 5-Star review. We appreciate your feedback. We’ll make sure Anita knows how pleased you were.
Best regards,
The Cookes Team
I have dealt with Cookes
I have dealt with Cookes - specifically Michal on several occasions and without fail he is so helpful and nothing is too much trouble - from making your decision right through to delivery - I highly recommend Cooke’s for great quality furniture and amazing customer service .
28 de maio de 2026
Resposta da Cookes Furniture
We really appreciate your amazing 5-star review. It’s wonderful to hear you had a great experience and thank you for choosing Cookes. Your kind words will be shared with Michal.
Delivery Service
Alick & James did a brilliant job of delivery. Property down a narrow country lane with difficult access. Thank you, Guys.
1 de junho de 2026
Avaliação não solicitada
Resposta da Cookes Furniture
Thank you so much for taking the time to leave us a 5-Star review. We appreciate your feedback and we’ll make sure Alick and James know how pleased you were.
Best regards,
The Cookes Team
Take your time choosing a bed (there are hundreds!)
The people in the showroom are really super...they don't hassle you but are readily available when needed and have a real depth of experience. We were able to spend as much time as we liked testing the furniture, especially important when choosing a bed....as many visits as you want, the and coffee supplied if you want it and some good sound advice. Delivery ahead of schedule and very efficient. FIRST CLASS.
29 de maio de 2026
Avaliação não solicitada
Resposta da Cookes Furniture
Thank you for taking the time to leave us a 5-star review! We’re delighted to hear you had such a positive experience with us. Thank you for choosing Cookes.
Best regards,
The Cookes Team
Extremely professional staff
Extremely professional staff, within each department.Owing to my situation, concerning a delay with my apartment being a month overdue with the predicted date end of June, it has been extended to mid August. The delivery department extremely helpful.
24 de maio de 2026
Resposta da Cookes Furniture
Thank you for your very kind 5-star review. We’re thrilled you were happy with your experience and we will be sure to share your feedback with the delivery team.
Best regards,
The Cookes Team
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