The oven arrived very promply when ordered directly from Cooksprofessional. It works very well. Unlike many other similar ovens both rings can be adjusted independently. The ceramic hobs heat up very... Ver mais
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Veja o que dizem as avaliações
Mixer motor started smoking after a few months only. Nightmare to try to get a replacement, they ask all sorts of questions to avoid their statutory rights, now they want me to buy a box and packaging... Ver mais
Added an ice maker into basket, signed up for newsletter which promised 10% off but email didn’t arrive. Checked junk folder and nothing. Left for a couple of hours and there was an email not in ju... Ver mais
A empresa respondeu
I have ordered the Cooks Professional Slushie Machine, I was skeptical about this brand at first. But when I used the product I couldn't be more happier and so much satisfied. Very good quality an... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
At Cooks Professional, our aim is to present the latest kitchen must-haves, making the time spent in your kitchen more enjoyable. Free UK Delivery. 2 Year Warranty. same Day Dispatch.
Informações de contato
Reino Unido
- www.cooksprofessional.co.uk
3,5
Bom
241 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 84% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Slushy machine.
Bought the slushy machine for my son’s birthday. It’s a great little gadget. Don’t normally leave reviews but anyway. Very happy.
3 de abril de 2026
Avaliação não solicitada
Resposta da Cooksprofessional
Thank you for taking the time to leave a review — especially as it’s not something you normally do, we really appreciate it!
We’re delighted to hear the slushy machine was a hit for your son’s birthday and that you’re happy with it.
Thank you for choosing Cooks Professional 😊
There website they have pretty much 5…
There website they have pretty much 5 stars but trustpilot shows a true reflection.
You can make your own opinion to if you think the ones on there website or real or fake.
They sell there knock off products on marketplaces which is where I got mine the range lets them sell a little like eBay but step in.
The image looked nothing like it and these are huge, have been going back and forth now and they are ridiculously slow at replying.
I have just sent one more reply telling them if they don’t issue my return label I will chargeback.
For anyone having issues like this under consumer law they can’t make return process tricky mine was a simple return not as described. If you have an issue simply call the bank and chargeback.
11 de março de 2026
Avaliação não solicitada
Resposta da Cooksprofessional
Thank you for your review. We’re sorry to read your comments and would like to clarify a few points.
We do not post or manage reviews on our own website. Our reviews are independently collected and verified through Feefo, where customers who have made a genuine purchase are invited to leave feedback. This helps ensure transparency and authenticity.
We’re also sorry to hear that you feel the product was not as described. The item dimensions are on the Range page when advertised .Our customer service team aims to respond to all enquiries as quickly as possible and assist with returns where appropriate under our returns policy. We want to highlight we don't have control over the response time from other customer service teams you have been in touch with but can see this return label has been issued for you.
Absolutely scam !!
Absolutely scam !!! Selling faulty dangerous products , AVOID this
25 de fevereiro de 2026
Avaliação não solicitada
Resposta da Cooksprofessional
Dear Reviewer,
We take the safety and satisfaction of our customers very seriously and would like to clarify that we are a legitimate company with verified customer feedback on our official partner review platform, Feefo.
We have no record of an order associated with this review and believe it may be connected to a previous customer who indicated they would encourage others to leave negative reviews following a dispute. Unfortunately, we were unable to process a refund in that case as the requested item was not returned in accordance with our returns policy.
We are always happy to assist genuine customers, so if you have experienced an issue with an order, please contact us directly at hello@cooksprofessional.co.uk and we will be glad to help.
It's an nightmare scam
It's an nightmare scam, avoid buying anything, dangerous and faulty products
19 de fevereiro de 2026
Avaliação não solicitada
Resposta da Cooksprofessional
Dear Reviewer,
We take the safety and satisfaction of our customers very seriously and would like to clarify that we are a legitimate company with verified customer feedback on our official partner review platform, Feefo.
We have no record of an order associated with this review and believe it may be connected to a previous customer who indicated they would encourage others to leave negative reviews following a dispute. Unfortunately, we were unable to process a refund in that case as the requested item was not returned in accordance with our returns policy.
We are always happy to assist genuine customers, so if you have experienced an issue with an order, please contact us directly at hello@cooksprofessional.co.uk and we will be glad to help.
Be careful is am Scam !!!
Be careful is am Scam !!!! Do not buy
25 de fevereiro de 2026
Avaliação não solicitada
Resposta da Cooksprofessional
Dear Reviewer,
We take the safety and satisfaction of our customers very seriously and would like to clarify that we are a legitimate company with verified customer feedback on our official partner review platform, Feefo.
We have no record of an order associated with this review and believe it may be connected to a previous customer who indicated they would encourage others to leave negative reviews following a dispute. Unfortunately, we were unable to process a refund in that case as the requested item was not returned in accordance with our returns policy.
We are always happy to assist genuine customers, so if you have experienced an issue with an order, please contact us directly at hello@cooksprofessional.co.uk and we will be glad to help.
Rapid replacement of Faulty machine
When a fault developed on my Expresso machine, Cooks Professional sent me a replacement which arrived the next day. Great service - Thank you!!
27 de fevereiro de 2026
Avaliação não solicitada
Resposta da Cooksprofessional
We are pleased to learn that our Customer Service team promptly addressed your needs and provided excellent service when replacing your Espresso machine . Thank you for taking the time to provide feedback; we greatly appreciate it
Great people to deal with
Great products, great service and most importantly great people to deal with. You can tell by their voices that they care.
25 de fevereiro de 2026
Avaliação não solicitada
Resposta da Cooksprofessional
We appreciate your positive feedback and are so glad to hear as our Customer service team work hard to deliver exceptional service, and it’s wonderful to see that reflected in your review.
Excellent Customer Service, great product, Satisfied customer!
Cooks Professional provided excellent customer service when I reached out to them about my slow cooker, which, although had been well packaged, unfortunately had arrived chipped on the inside. They were very quick to respond. They were polite and courteous and were happy to provide a replacement inner pot. The replacement arrived promptly. Needless to say, I am very satisfied with my purchase and the excellent customer service. The slow cooker is great quality. I would not hesitate to purchase from them again!
17 de fevereiro de 2026
Avaliação não solicitada
Resposta da Cooksprofessional
We are pleased to learn that our Customer Service team promptly addressed your needs and provided excellent service. Thank you for taking the time to provide feedback; we greatly appreciate it
Heated Clothes Airer with Cover
Highly recommended this clothes dryer, I even used it after the tumble dryer, all the clothes are fresher, especially in the wet days, helps me to sore out the children clothes quickly.
5 de fevereiro de 2026
Avaliação não solicitada
Resposta da Cooksprofessional
Thank you so much for your lovely review! We’re delighted to hear that the clothes dryer is working so well for you — especially during the wetter days.
It’s great to know it’s helping keep clothes fresher and making it easier to sort the children’s laundry quickly. We really appreciate your recommendation and thank you for choosing Cooks Professional!
I have had a couple of deliveries from…
I have had a couple of deliveries from Cooks Professional recently. We purchased a bin and a juicer and the delivery were fast and the products are premium quality. I will be ordering again and recommending to all my friends.
3 de fevereiro de 2026
Avaliação não solicitada
Resposta da Cooksprofessional
Thank you so much for your lovely review! We’re delighted to hear that both your bin and juicer arrived quickly and that you’re pleased with the quality.
It’s fantastic to know you’ll be ordering again and recommending us to your friends — that really means a lot to us. Thank you for choosing Cooks Professional!
No delivery no refund yet
Still waiting for my refund for a next day delivery order that was never delivered. Its day 10. Terrible service. Worst customer service experience in on line shopping experience. After several emails back and forth they did acknowledge their courier did not deliver the parcel but are reluctant to refund my money. Scum.
30 de janeiro de 2026
Avaliação não solicitada
Resposta da Cooksprofessional
We’re sorry to read your review and understand how frustrating this situation has been for you.
As confirmed in our previous correspondence, once the courier investigation was completed and non-delivery was verified, a full refund was processed for you. Please allow a short time for this to reflect in your account, depending on your bank’s processing times.
While we fully appreciate that delays and failed deliveries are extremely disappointing, particularly with next-day orders, we do ask that feedback remains respectful. Our team worked to resolve the issue once the courier confirmed the outcome.
We regret that this experience did not meet expectations and apologise again for the inconvenience caused.
Looks great and works great.
Looks great and works great.. the only reason I gave 4 stars is because one of the rubber feet was missing so it wobbles. I've contacted cooks, they emailed me back quickly saying they don't have a part and that I would be contacted again but still waiting.
20 de janeiro de 2026
Avaliação não solicitada
Resposta da Cooksprofessional
Thank you for your feedback — we’re really pleased to hear that you’re happy with how the product looks and performs.
We’re sorry to hear that one of the rubber feet was missing and that you’re still waiting for a follow-up response. That’s certainly not the experience we want for our customers. This has been chased and will be sent out for you this week.
Thank you for your patience, and we appreciate you bringing this to our attention.
Cooksprofessional saved Christmas!
Customer is amazing, they saved my Christmas by managing to arrange a buffet warmer to be delivered to me on Christmas Eve when I’d left ordering the warmer far too late.
Thank you Cooksprofessional!
24 de dezembro de 2025
Avaliação não solicitada
Resposta da Cooksprofessional
Thank you so much for your kind words! We’re absolutely delighted to hear we could help save your Christmas and get the buffet warmer to you in time. Your appreciation means a great deal to the team, and we’re so pleased everything worked out. Thank you for choosing Cooks Professional!
Special thanks to Jamie and Emily!
I ordered a stand mixer and have recently moved and accidently chose the wrong address. They were super helpful making sure I got my mixer and it can so quickly considering my own stupidity! Special thanks to Jamie and Emily who were friendly and so helpful via chat/ email. So excited to use my new mixer!! Thankyou!
21 de janeiro de 2026
Avaliação não solicitada
Resposta da Cooksprofessional
Thank you so much for your lovely review! We’re really pleased to hear everything was sorted quickly and that you received your stand mixer without any issues. Jamie and Emily will be delighted to hear your kind words — they’ll really appreciate the feedback. We hope you have lots of fun using your new mixer, and thank you for choosing Cooks Professional! 😊
Disgraceful service
Disgraceful service. My 92-year-old mother returned a product to the address provided and Royal Mail confirmed it was delivered. The company repeatedly denied receiving it, causing her a huge amount of unnecessary stress.
Only after she said to forget about the refund did they suddenly “find” the parcel the very next day — claiming it had been delivered to one of their managers/directors.
No apology, no empathy, and no consideration for an elderly customer. Very poor handling of a simple return. I would not recommend this company.
14 de janeiro de 2026
Avaliação não solicitada
Resposta da Cooksprofessional
We’re very sorry to hear about this experience and sincerely apologise for the distress this situation caused your mother. This is certainly not the level of service we aim to provide, and we understand how upsetting this must have been — particularly given the circumstances.
To clarify, the delay in locating the returned item was due to it being sent to an address different from the returns address provided on our website. As a result, we were unable to identify or trace the parcel .
That said, we acknowledge that the situation could have been handled with greater clarity and sensitivity, and we regret the stress this caused. We appreciate you raising this with us and will be reviewing our processes to help prevent similar issues in future.
Water dispenser delivery
Order a top of the range water dispenser had trouble with a delivery is actually coming via Amazon but when I spoke to James he had it all sorted out with him 10 minutes and made sure that the delivery will come on time very professional and very courteous
12 de janeiro de 2026
Avaliação não solicitada
Resposta da Cooksprofessional
Thank you for your feedback. We are pleased to hear that Jamie efficiently resolved your tracking issue in a professional manner. We appreciate your time to give a review for Cooks Professional .
Purchased the Pizza Pro 450
Purchased the Pizza Pro 450, a wee popcorn maker and a couple of other bits. Really happy with the quality and results.
Had a small issue that was sorted really quickly by Sam, overall really pleased.
8 de janeiro de 2026
Avaliação não solicitada
Resposta da Cooksprofessional
Thank you for the lovely review! We’re so pleased to hear you’re enjoying the Pizza Pro and Popcorn machine and that Sam was able to get any issues sorted quickly for you . We appreciate you taking the time to leave us feedback and this matter.
Brilliant efficient refund!!!
6 de janeiro de 2026
Avaliação não solicitada
Resposta da Cooksprofessional
We are pleased to hear that the return and refund process has been efficient for you. Thank you for taking the time to provide feedback; we greatly appreciate it
Highly recommend both product and company
We first used our new K410 48L Mini Oven with 2 Ceramic Hobs on Christmas Day, 2025. Everything cooked perfectly, but unfortunately the fan stopped working. Whilst there’s never a good time for your oven to stop working, during the holidays is very inconvenient, coupled with a period of reduced customer support. This fact notwithstanding, Emily and Sam reached out in the most timely manner to arrange the immediate collection of faulty oven (no questions asked) and dispatch its replacement. Despite getting off to a bad start, our new oven looks and feels like a premium product and is an absolute joy to use, with results to match. Together with the excellent, kind assistance of Emily and Sam at customer service, we highly recommend both product and company. Cooks Professional can rely upon our brand loyalty in the future.
4 de janeiro de 2026
Avaliação não solicitada
Resposta da Cooksprofessional
Thank you for your kind feedback. We are pleased to hear that your issues were addressed promptly and resolved by our dedicated customer service team. We appreciate you taking the time to provide feedback, as it helps us ensure we deliver the best service to our customers.
My item required by law proof of age I…
My item required by law proof of age I offered to show my passport but the courier wanted the last four numbers of it to take. I wasn't happy that it was to do with my age as I am 70 years old you can see I'm over 18 I am now struggling to get my money back.I paid for an item and it was not delivered I should have an automatic refund. I am distressed and very unhappy.Happy New Year Please 😭
30 de dezembro de 2025
Avaliação não solicitada
Resposta da Cooksprofessional
Thank you for your feedback. We’re sorry to hear about your frustration regarding the refund. In this case, the item could not be delivered because age verification is a legal requirement for this type of product. The courier was required to verify age by recording the relevant details from an accepted form of ID, in line with both legal obligations and courier policy.
Unfortunately, as this verification was not completed, the delivery could not go ahead and the item was returned to us. Once the item is received back at our warehouse, the refund is then processed in line with our standard returns procedure.
We appreciate your understanding that these requirements are in place to comply with the law and ensure responsible delivery. Thank you for taking the time to leave your review.
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