Dressing table - I received text & email messages advising on the delivery time of the furniture. Gary & Ant arrived on time, were polite and friendly, unpacked the dressing table, placed it in the... Ver mais
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Veja o que dizem as avaliações
A long wait for this item, paid in full in June and delivered today. This was to match previous bedroom furniture. I would suggest on long delivery items just 50% should be paid. It is a lovely p... Ver mais
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I ordered a large sideboard from Cotswold company. I paid extra for packaging to be removed and taken away and to choose a day and time slot and everything went through much more smoothly and quickly... Ver mais
Gary and Jake did an amazing job at delivering my new bed safely. And early in the day so I could get on setting it up. Excellent service, thank you. The Arlington brass bed is stunning. Assembled o... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
We make timeless, rural classics for people whose hearts are in the country. Our furniture and everything we do is inspired by our roots; The Cotswolds.
Who are The Cotswold Company?
Escrito pela empresa
- Beautiful Products
- Everything with The Cotswold Company name on it is thoughtfully designed, carefully crafted and built to last. From British-made upholstery, the highest quality dining tables, wardrobes and storage solutions to our extensive range of home accessories.
- A responsible business
- We’re reducing our waste, energy use and carbon footprint business-wide, wherever we can. And we’re committed to doing better and better each and every year ahead.
- Quality you can trust
- Since our beginning, we've prided ourselves in combining traditional techniques, modern innovation and the finest materials to bring you our Signature Cotswold Quality. Something which remains the same, today.
Informações de contato
Northgate Street 12, BA1 5AS, Bath, England, Reino Unido
- 01225 965805
4,8
Excelente
242 avaliações
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great product and service
Great product. Great delivery service and team. Gary and Jake did a great job, super helpful and nice guys.
8 de julho de 2026
Avaliação não solicitada
Resposta da The Cotswold Company - Bath
Good afternoon Hugh James,
We appreciate you sharing your experience! We're so glad you're happy with the product and that our delivery team provided such helpful and friendly service.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Great workmen
The gentle came in good time and were very mannerable. The job was completed efficiently.
8 de julho de 2026
Avaliação não solicitada
We are very happy with our two sofas…
We are very happy with our two sofas delivered today. Our whole experience has been excellent and we would recommend the Cotwold Company.
Siu-Pai and Derrick delivered our sofas and were both, professionally, efficient and friendly. They took away all the wrapping and placed our sofas exactly where we wanted them.
7 de julho de 2026
Avaliação não solicitada
Resposta da The Cotswold Company - Bath
Good afternoon Neil,
We are so pleased to hear how happy you are with your new sofas and that your entire experience has been excellent. It's wonderful that our delivery team was professional, efficient, and friendly, placing your sofas exactly where you wanted them. Thank you for your recommendation!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Charlie and Kyle did a wonderful job…
Charlie and Kyle did a wonderful job delivering and assembling my furniture. They really “went the extra mile” and I am extremely happy with everything. I shall ask for them next time I order.
3 de julho de 2026
Avaliação não solicitada
Resposta da The Cotswold Company - Bath
Good afternoon MartinWebber,
We're so happy to hear about your positive delivery experience and that our team went above and beyond. It's wonderful that you're extremely pleased with everything!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Gary and Steve were brilliant
Gary and Jake were brilliant. Great service all round. Brought the tv stand into the lounge and showed me how to install the handles.
2 de julho de 2026
Avaliação não solicitada
Resposta da The Cotswold Company - Bath
Good afternoon Harry Durston,
We're so pleased to hear our delivery team provided great service and were helpful with your new TV stand. Thank you for your kind words!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Advice request provided me with completely new bedroom furniture
I only rang for advice and ended up buying a complete new bedroom suite! Admittedly I had a really good idea of the items I was thinking of buying but Christina was so helpful and encouraging ( I’m a very old person who doesn’t do online shopping and really need to see before I buy) that I completed my purchases on the phone.
24 de junho de 2026
Avaliação não solicitada
Resposta da The Cotswold Company - Bath
Good afternoon Beveley,
We're so pleased to hear that you had such a positive experience with us and that our team was able to assist you so effectively with your purchase. We're glad you found exactly what you needed!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Throws
Hi, I shop at the Bath store but find that they don't always have the new stock or it can take some time before they do, which is disappointing. The item this happened with was a throw
19 de junho de 2026
Resposta da The Cotswold Company - Bath
Good morning Carol,
Thank you for taking the time to share your feedback.
We're sorry to hear that your experience has been disappointing. We understand how frustrating it is when you're looking for a particular item, such as a throw, and it's not yet available in your local showroom. While we aim to have new collections arrive in our showrooms as quickly as possible, there can occasionally be a delay before all stores receive the latest stock.
We really appreciate your comments, and we'll be sure to share your feedback with the relevant teams as we continue to improve the shopping experience. We hope we'll have the opportunity to welcome you back to our Bath showroom again soon.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
When you get a Cotswold van arrive you…
When you get a Cotswold van arrive you know the delivery will be a good experience Gary and Anaya were very friendly and a helpful delivery team
5* goes to Gary
PLEASE STOP USING BJS as part of your “delivery service” they are always rude arrogant and unhelpful and have put me off ordering from you !
This delivery today is the how your company should be represented
VICKI M
25 de junho de 2026
Avaliação não solicitada
Resposta da The Cotswold Company - Bath
Good afternoon Vicki Muggleton,
We're so glad to hear about your positive delivery experience and appreciate you highlighting our team members. We take all feedback seriously and are reviewing our delivery partners to ensure consistent service quality. Thank you for your valuable comments.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Ordered through Cotswold Company shop
Ordered through Cotswold Company shop. Great service. Arranged delivery date to a quite difficult location. On the day arrived within the time slot advised. Courier was polite , efficient and item of 20+ kgs delivered in good condition. Packaging was great. Item was as good as expected.
16 de junho de 2026
Sales assistant Lily was very helpful…
Sales assistant Lily was very helpful and knowledgeable.
18 de junho de 2026
Avaliação não solicitada
Resposta da The Cotswold Company - Bath
Good morning M Greenwood,
We're so glad our team provided such a positive experience. Thank you for sharing!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Friendly helpful staff
Friendly helpful staff, very nice to my dog 😀
20 de junho de 2026
Avaliação não solicitada
We had a lady called Christina who was…
We had a lady called Christina who was so helpful & talked us through the whole process, can’t recommend her highly enough.
19 de junho de 2026
Avaliação não solicitada
Resposta da The Cotswold Company - Bath
Good morning THE HAIR LOUNGE,
We are delighted to hear that our team provided such helpful assistance. We truly appreciate your kind words and positive feedback!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
We found the retail staff in the Bath…
We found the retail staff in the Bath store extremely helpful in making the final choice. Whilst the Brookthorpe lounge set (in teak) was delivered without damage, we were left to unpack the settee before we had the chance to fully inspect all items of furniture. In addition, the delivery personnel disappeared without telling us they were going. We were also left to dispose of some of the packing materials despite your delivery service indicating that all such materials would be taken away. We would highly recommend applying a couple of coats of linseed oil to all items of furniture and using fine wire-wool to polish between each coat. This certainly enhanced the appearance of the product.
11 de junho de 2026
Avaliação não solicitada
Resposta da The Cotswold Company - Bath
Good morning William Carlyle,
Thank you for taking the time to share your feedback.
We're delighted to hear that our team in Bath was extremely helpful in assisting you with your final choice and that your Brookthorpe Lounge Set arrived without any damage.
However, we're sorry to learn that your delivery experience did not meet expectations. We understand your concerns regarding the unpacking process, the delivery team leaving without advising you, and some packaging materials being left behind despite the service indicating that these would be removed. I can see that our Logistics Team have been in touch regarding these matters, and we appreciate you bringing them to our attention as it helps us improve the service we provide.
We hope you enjoy your new lounge set for many years to come.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Excellent quality and service team
Brilliant quality - good communications and customer service.
Delivery team ( Mavino and Stuart) went above and beyond with the tricky delivery to our townhouse - a perfect team.
Definitely recommend !
19 de junho de 2026
Avaliação não solicitada
Resposta da The Cotswold Company - Bath
Good afternoon Sheila from Clifton,
We're so pleased you had such a positive experience with us! It's wonderful to hear that our team provided excellent service and communication. Thank you for your recommendation!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
We knew what we were looking for
We knew what we were looking for having researched online and although the store in Bath didn’t have the particular furniture we wanted we were able to see the range and colour we wanted. Christina was very helpful, taking time to show us items similar to the ones we were looking for. As some of the items were in the Sale she sent us a quote based on the Sale price which would be held for 5 days. We found the 8 drawer chest was included the next day when we looked online, this was included in our order when we informed Christina.
14 de junho de 2026
Avaliação não solicitada
Resposta da The Cotswold Company - Bath
Good afternoon Lynda,
We are so pleased to hear about your positive experience with us and that our team could assist you in finding the perfect furniture. We appreciate you taking the time to share your feedback.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Really helpful experience with Lily
Really helpful experience with Lily, very informative on the products but not at all pushy
16 de junho de 2026
Avaliação não solicitada
Resposta da The Cotswold Company - Bath
Good afternoon Caroline James,
We're glad to hear our team provided a helpful and informative experience without being pushy. We appreciate your feedback!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Great classic styles and perfect on time delivery.
Great classic styles, well made furniture, and today a perfect, friendly, respectful and on time delivery from Anthony R and Matt D.
16 de junho de 2026
Avaliação não solicitada
Resposta da The Cotswold Company - Bath
Good afternoon Christine Clifford,
We're so pleased you love your furniture and had a perfect delivery experience. We appreciate your kind words!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Top delivery
On time, super polite and kind, neat , helpful. Well done Simon K and Sui-Pai
12 de junho de 2026
Avaliação não solicitada
Resposta da The Cotswold Company - Bath
Good afternoon Morgan,
We are so pleased to hear our team provided such excellent service. Thank you for your kind feedback.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Excellent Service
Staff in the Bath store were extremely helpful in the selection and order process.
The delivery drivers Earle and Mark were great too. They unpacked the items and took away all the packaging. I really appreciated the fact that they spotted that their van was low and would damage my driveway so parked on the road.
One item was damaged and currently going through the exchange process which seems straightforward.
11 de junho de 2026
Avaliação não solicitada
Resposta da The Cotswold Company - Bath
Good afternoon Derek Farley,
We appreciate your positive feedback on the in-store experience and the delivery service. We are happy to hear the team was helpful and careful with your driveway. We are also glad the exchange process is straightforward.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
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