The Cotswold Company - Canterbury Avaliações 

41
O TrustScore é 4.5 de um total de 5

4,6

Marlowe Arcade 12-15, CT1 2TJ Canterbury, England, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

A very helpful sales assistant made constructive suggestions and moved furniture about to help us see what it would all look like. We came away happy having placed our order with delivery in 6 days!

Avaliado com 4 de um total de 5 estrelas

We had previously researched what we needed. Good to see on display the product and ordering was easy with assistance of helpful staff. Delivery likewise. Only problem we have had is colour match disc... Ver mais

Avaliado com 5 de um total de 5 estrelas

Staff at Canterbury store were very helpful initially in providing details of sizes of items. When we discovered that our space couldn’t accommodate our choice- no problem! We found an alternative and... Ver mais

Avaliado com 5 de um total de 5 estrelas

I had a wonderful time buying furniture for my new house with Trudi’s help. She totally understood my vision and how I wanted different rooms to look and her stock knowledge was second to none. She w... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Loja de Móveis para Quartos
  2. Loja de Móveis
  3. Loja de móveis para sala de estar

Escrito pela empresa

We make timeless, rural classics for people whose hearts are in the country. Our furniture and everything we do is inspired by our roots; The Cotswolds.

Who are The Cotswold Company?

Escrito pela empresa

Beautiful Products
Everything with The Cotswold Company name on it is thoughtfully designed, carefully crafted and built to last. From British-made upholstery, the highest quality dining tables, wardrobes and storage solutions to our extensive range of home accessories.
A responsible business
We’re reducing our waste, energy use and carbon footprint business-wide, wherever we can. And we’re committed to doing better and better each and every year ahead.
Quality you can trust
Since our beginning, we've prided ourselves in combining traditional techniques, modern innovation and the finest materials to bring you our Signature Cotswold Quality. Something which remains the same, today.

Informações de contato

  • Marlowe Arcade 12-15, CT1 2TJ, Canterbury, England, Reino Unido

  • 01233 515188

4,6

Excelente

O TrustScore é 4.5 de um total de 5

41 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,6

Todas as avaliações

(41)

5.359 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 4 de um total de 5 estrelas

No pushy sales people

No pushy sales people, able to move chairs around before choosing. The staff very efficient and knowledgeable. Only down side was only one staff member around.

20 de janeiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I had a wonderful time…

I had a wonderful time buying furniture for my new house with Trudi’s help. She totally understood my vision and how I wanted different rooms to look and her stock knowledge was second to none. She was also very supportive of my slightly dazed husband and even he became more and more enthusiastic. She gave us the perfect balance of time to wander around and availability to answer all our questions. She found ways to make sure everything can be delivered at the right time for both of us as well. If there’s an employee of the year competition she’d win the prize!

14 de janeiro de 2026
Avaliação não solicitada
logotipo da The Cotswold Company - Canterbury

Resposta da The Cotswold Company - Canterbury

Good afternoon Nicki Herring,

We're glad you enjoyed your furniture-buying experience! It's wonderful to hear that our team member understood your vision and supported you and your husband so well. We appreciate your kind words and recognition of their dedication to providing excellent service. Thank you for your positive feedback!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Avaliado com 5 de um total de 5 estrelas

Lovely store with great customer service

Great staff, good team spirit, couldn’t do enough to help. Very pleasurable human shopping experience where you can look, try and get a feel for the products. Hate online shopping for furniture and furnishings. Like to see the product, so much nicer. Lovely store in Canterbury.

11 de janeiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great support available

Using the one way video call button to connect with in- store expertise was brilliant - so much better than a chatbot. Big shout out to Verity at Canterbury branch

8 de janeiro de 2026
Avaliação não solicitada
logotipo da The Cotswold Company - Canterbury

Resposta da The Cotswold Company - Canterbury

Good afternoon Andrew,

We're happy to hear that you found the video call helpful and efficient. It's great to know the in-store expertise was so beneficial! We appreciate your positive feedback.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Avaliado com 3 de um total de 5 estrelas

I was rather disappointed that I…

I was rather disappointed that I couldn’t take the goods home. I have to get them delivered - even though I was buying something small enough to carry.

If I had known that - I would have ordered them online and stayed at home on the sofa!

23 de dezembro de 2025
Avaliação não solicitada
logotipo da The Cotswold Company - Canterbury

Resposta da The Cotswold Company - Canterbury

Good morning Bonnie Williamson,

Thank you for taking the time to share your experience. We’re sorry to hear you were disappointed that the items couldn’t be taken away on the day.
If you’re happy to do so, please could you update your review with your order number so we can look into this further and review what happened? We’d really like the opportunity to understand this better and assist where possible.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Avaliado com 5 de um total de 5 estrelas

Your sales team were very helpful and…

Your sales team were very helpful and patient, without putting any pressure on us. They answered all our questions clearly, and allowed us to move different chairs around, so we could reach a positive decision

24 de novembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

It was a pleasure to be able to go into…

It was a pleasure to be able to go into a physical store, rather than online.

The staff were attentive and very helpful.

The showroom made buying the furniture a real pleasurable experience. It gave a lot of reassurance about the products and the items we wanted to purchase. It was difficult to not spend more!

9 de outubro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Second purchase

Quick and efficient service and delivery. Bought a second sideboard as impressed with the quality of the first one.

6 de setembro de 2025
Avaliado com 5 de um total de 5 estrelas

The Cotswolds Company

Morgan and Rob delivered our 7 draw chest piece of furniture. They informed us of delivery time and were punctual. They came to the door first to explain the process and to see where the furniture was to go, planning there options. Placed furniture with ease and professionalism, extremely polite guys, it’s been a pleasure dealing with both the Marlow branch from start to the delivery at the finish, excellent (and so rare these days in general)
Many thanks
AnnMaria & David Man

3 de setembro de 2025
Avaliação não solicitada
logotipo da The Cotswold Company - Canterbury

Resposta da The Cotswold Company - Canterbury

Good afternoon AnnMaria and David Man,

We appreciate your positive feedback! We're happy to hear that you had a pleasant experience with the delivery of your chest. It's great to know the team was punctual, professional, and helpful. We value your comments regarding the Marlow branch. Thank you!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Avaliado com 5 de um total de 5 estrelas

Looked for nice cabinets.

Looked for nice cabinets.
Found nice cabinets.
Purchased the nice cabinets.
Cabinets were delivered - with th most amazing packaging - fantastic.
Cabinets full of goodies - kitchen looks fabulous.
Very please with service and the quality of cabinets is first class.
Very happy customers

19 de fevereiro de 2025
Avaliado com 5 de um total de 5 estrelas

Great company - top quality delivery teams

Great company. Timeless design and excellent quality. Ian and Kyle. J who delivered the sofas could not have been more helpful or efficient.

12 de agosto de 2025
Avaliação não solicitada
logotipo da The Cotswold Company - Canterbury

Resposta da The Cotswold Company - Canterbury

Good morning Simon,

We're happy to hear that you had a great experience with our company! We appreciate your positive feedback regarding the timeless design, excellent quality, and helpful delivery.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Avaliado com 5 de um total de 5 estrelas

Another quality purchase

Bought another piece of furniture from Cotswold, great quality and affordable. Delivery team, Bobby and Andy, very professional, polite and careful.

7 de agosto de 2025
Avaliação não solicitada
logotipo da The Cotswold Company - Canterbury

Resposta da The Cotswold Company - Canterbury

Good afternoon Green,

We appreciate your kind words! We're delighted you're enjoying the furniture's quality and value. We'll be sure to pass along your compliments to the delivery team for their professionalism.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Avaliado com 5 de um total de 5 estrelas

Great service

Table and chairs delivered on time with plenty of warning. Patrick and Bobby put the table together for me with the minimum of fuss. They were friendly and helpful. Showed my how to lock and unlock the extending part. They took all the packaging away with them. Can’t recommend them highly enough. They were a pleasure.

22 de julho de 2025
Avaliação não solicitada
logotipo da The Cotswold Company - Canterbury

Resposta da The Cotswold Company - Canterbury

Good afternoon Alison Rusted,

We're happy the table and chairs were delivered promptly. It's great to hear that the assembly was seamless and that you found the team helpful and friendly. We appreciate your recommendation!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

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