The Cotswold Company - Harpenden Avaliações 

125
O TrustScore é 5 de um total de 5

4,8

High Street 16, AL5 2TD Harpenden, England, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

All the staff we have have been extremely helpful, their advice has demonstrated their knowledge of your products. Our items have only just been ordered so cannot comment on the delivery service.

Avaliado com 5 de um total de 5 estrelas

We recently purchased a sofa from The Cotswold Company and are very happy with our purchase. The staff in store were very knowledgeable and helped us find the right sofa for us. Delivery was on time... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Nice products, very helpful service at the Harpenden branch. Delivery was fantastic, done by Nick and Bills, very courteous and tidy. Would recommend!

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

I'm very pleased with the quality of my sofabed. The delivery was on time and the delivery men were helpful, efficient and polite. I was not very impressed with having to put the bed assembly into th... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Loja de Móveis para Quartos
  2. Loja de Móveis
  3. Loja de móveis para sala de estar

Escrito pela empresa

We make timeless, rural classics for people whose hearts are in the country. Our furniture and everything we do is inspired by our roots; The Cotswolds.

Who are The Cotswold Company?

Escrito pela empresa

Beautiful Products
Everything with The Cotswold Company name on it is thoughtfully designed, carefully crafted and built to last. From British-made upholstery, the highest quality dining tables, wardrobes and storage solutions to our extensive range of home accessories.
A responsible business
We’re reducing our waste, energy use and carbon footprint business-wide, wherever we can. And we’re committed to doing better and better each and every year ahead.
Quality you can trust
Since our beginning, we've prided ourselves in combining traditional techniques, modern innovation and the finest materials to bring you our Signature Cotswold Quality. Something which remains the same, today.

Informações de contato

  • High Street 16, AL5 2TD, Harpenden, England, Reino Unido

  • 01727 798471

4,8

Excelente

O TrustScore é 5 de um total de 5

125 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,8

Todas as avaliações

(125)

5.341 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Really helpful staff

Really helpful staff. Lovely layout of the shop, lots of areas which gave you an idea how you could work it into your own house.

28 de agosto de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Nice products

Nice products, very helpful service at the Harpenden branch.
Delivery was fantastic, done by Nick and Bills, very courteous and tidy.
Would recommend!

25 de agosto de 2026
Avaliação não solicitada
logotipo da The Cotswold Company - Harpenden

Resposta da The Cotswold Company - Harpenden

Good morning JadeS,

We're so pleased to hear about your positive experience with our products and the helpful service at our Harpenden branch. It's wonderful that the delivery was fantastic, courteous, and tidy. We appreciate your recommendation!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Avaliado com 5 de um total de 5 estrelas

Staff in the shop were very…

Staff in the shop were very knowledgeable, helpful and patient. I placed an order the next day, over the phone with them, and they were again excellent.

21 de agosto de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

A very worthwhile visit!

We called the store to check they had the swatches and Marc answered and confirmed they had. So we drove over there and Marc was extremely helpful and couldn’t do enough for us. We then ordered the two chairs we wanted and again he was very professional.

15 de agosto de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Sarupa at the showroom was a star

Sarupa at the showroom was a star. She’s always helpful, and friendly; very welcoming. The items on show were also sufficient to help us decide the furniture perfect for our space.

1 de agosto de 2026
Avaliação não solicitada
logotipo da The Cotswold Company - Harpenden

Resposta da The Cotswold Company - Harpenden

Good afternoon ETan,

We're so pleased to hear that our showroom team member was helpful, friendly, and welcoming. It's wonderful that the items on display helped you choose the perfect furniture for your space. Thank you for your kind words!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Avaliado com 5 de um total de 5 estrelas

Fast delivery date

Our furniture order was handled by friendly staff. Delivery date was within 10 days which is not something other companies can do so very impressed.

6 de julho de 2026
Avaliação não solicitada
logotipo da The Cotswold Company - Harpenden

Resposta da The Cotswold Company - Harpenden

Good Afternoon Mr Sweet,

We appreciate your positive feedback! We're so pleased to hear that our staff provided friendly service and that you were impressed with the quick delivery of your furniture order.

Kindest regards
Rosie Annison - Senior Customer Care Advisor

Avaliado com 5 de um total de 5 estrelas

Delivery team

Delivery team

Ross and Gavin were excellent. Clean and courteous and worked very hard

5 de agosto de 2026
Avaliação não solicitada
logotipo da The Cotswold Company - Harpenden

Resposta da The Cotswold Company - Harpenden

Good afternoon Martin Corrie,

We are so pleased to hear that our delivery team provided such excellent and hardworking service for you. Thank you for sharing your positive feedback!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Avaliado com 5 de um total de 5 estrelas

Lovely furniture and professional delivery

We recently purchased a sofa from The Cotswold Company and are very happy with our purchase. The staff in store were very knowledgeable and helped us find the right sofa for us. Delivery was on time with good communication and professional delivery from Ross and Gavin who unpacked the furniture and took away all the packaging. Recommended.

5 de agosto de 2026
Avaliação não solicitada
logotipo da The Cotswold Company - Harpenden

Resposta da The Cotswold Company - Harpenden

Good afternoon Claire Das Bhaumik,

We appreciate your positive feedback regarding your recent sofa purchase. We're happy to hear that our in-store team provided knowledgeable assistance and that the delivery was on time with good communication. It's great that the delivery team was professional and took care of unpacking and packaging removal.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Avaliado com 5 de um total de 5 estrelas

Exceptional customer service

We had such an exceptional experience with The Cotswold Company in Harpenden that we felt compelled to leave a review.

We're renovating our home and, over the past year, we've dealt with countless companies. Without question, the customer service we received from the Harpenden team has been among the very best.

From the moment we walked into the showroom, Sarupa and Marc Anthony were knowledgeable, patient and genuinely interested in helping us make the right choices rather than simply making a sale. Nothing ever felt too much trouble.

Charlotte also worked hard behind the scenes to resolve a payment issue, ensuring everything went through smoothly, while Nancy went above and beyond after our visit. She stayed beyond normal working hours to sort out an amendment to our order and make sure a refund was processed correctly. That level of care and communication is incredibly rare.

Every member of the team made us feel valued, and it's clear they take real pride in looking after their customers.

Thank you, Nancy, Sarupa, Marc Anthony and Charlotte, for making what could have been a stressful purchase such an enjoyable experience. We wouldn't hesitate to recommend The Cotswold Company Harpenden and very much look forward to shopping with you again.

25 de julho de 2026
Avaliação não solicitada
logotipo da The Cotswold Company - Harpenden

Resposta da The Cotswold Company - Harpenden

Good morning Joanne Stacey,

We are so pleased to hear about your exceptional experience with our team. It is wonderful to know that our colleagues provided such knowledgeable and patient assistance during your home renovation journey. We truly appreciate your highlighting the dedication shown in resolving your payment issue and going above and beyond to amend your order. We are delighted that we could make your purchase an enjoyable one, and we eagerly anticipate your next visit.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Avaliado com 5 de um total de 5 estrelas

Bedroom furniture purchased from the Harpenden Store

Harsha in the Harpenden store was very helpful friendly and efficient.
The delivery guys Anthony and Cambery arrived on time and placed the furniture where we wanted it
Great service and the furniture is just what we wanted.

25 de julho de 2026
Avaliação não solicitada
logotipo da The Cotswold Company - Harpenden

Resposta da The Cotswold Company - Harpenden

Good morning Richard Fuggle,

We're so pleased to hear that our team in the Harpenden store was helpful, friendly, and efficient. It's wonderful that our delivery team arrived on time and placed your furniture exactly where you wanted it. Thank you for your kind words!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Avaliado com 5 de um total de 5 estrelas

Service

Nancy listened attentively to my needs and her customer service skills are a credit to your organisation.

13 de julho de 2026
logotipo da The Cotswold Company - Harpenden

Resposta da The Cotswold Company - Harpenden

Good afternoon Carol,

We're so glad our team provided such excellent support and listened attentively to your needs. We appreciate you sharing your positive experience with us!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Avaliado com 5 de um total de 5 estrelas

Lovely store beautifully laid out

Lovely store beautifully laid out, and air conditions on a hot day a big bonus.
Served by Sarupa a friendly competent member of staff most helpful
I have yet to receive my order but I liked the quality of the in store stock.
Came away with a jug I did not have on my shopping list I just love all the home ware.

11 de julho de 2026
Avaliação não solicitada
logotipo da The Cotswold Company - Harpenden

Resposta da The Cotswold Company - Harpenden

Good afternoon Linda Hill,

We are so pleased to hear you enjoyed your visit to our store and found the layout beautiful. It's wonderful to know our team member provided helpful and friendly service. We hope you love your new homeware!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

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