The staff in the Harpenden store were friendly and helpful without being overbearing, both when we visited the store and when it came to placing the order over the phone a few days later.
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Veja o que dizem as avaliações
Our 2 delivery guys were great! Bernard and Emerson arrived on time and were very professional and friendly. They removed all the packaging before bringing it into our lounge and they placed it wh... Ver mais
A empresa respondeu
Last minute call in, store closing at 5.30, perhaps a bit rushed, however dealt and spoken most efficiently, assistant very helpful. It was a very day and store ambiance and temperature spot on
Staff very helpful and courteous. No pressure to buy but understood our issue with measurement s etc as do not live in the Harrogate area. Arranged for us to contact them on our return home to make su... Ver mais
Detalhes da empresa
Escrito pela empresa
We make timeless, rural classics for people whose hearts are in the country. Our furniture and everything we do is inspired by our roots; The Cotswolds.
Who are The Cotswold Company?
Escrito pela empresa
- Beautiful Products
- Everything with The Cotswold Company name on it is thoughtfully designed, carefully crafted and built to last. From British-made upholstery, the highest quality dining tables, wardrobes and storage solutions to our extensive range of home accessories.
- A responsible business
- We’re reducing our waste, energy use and carbon footprint business-wide, wherever we can. And we’re committed to doing better and better each and every year ahead.
- Quality you can trust
- Since our beginning, we've prided ourselves in combining traditional techniques, modern innovation and the finest materials to bring you our Signature Cotswold Quality. Something which remains the same, today.
Informações de contato
Station Parade 49, HG1 1TT, Harrogate, England, Reino Unido
- 01423 226467
4,8
Excelente
91 avaliações
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The staff in the Harpenden store
The staff in the Harpenden store were friendly and helpful without being overbearing, both when we visited the store and when it came to placing the order over the phone a few days later.
26 de agosto de 2026
Avaliação não solicitada
Miss Shirley gave a wonderful customer…
Miss Shirley gave a wonderful customer service we were looking for sofa bed at Harrogate Showroom Cotswold Company.
Very professional and very high standard!
1 de agosto de 2026
Avaliação não solicitada
Pode usar a ajuda de IA para as respostasVer mais
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Store staff were very helpful when…
Store staff were very helpful when ordering. Delivery was spot on and Bernard and Emmerson were excellent. Thank you for the packet of Fudge.....delicious.
14 de agosto de 2026
Avaliação não solicitada
Resposta da The Cotswold Company - Harrogate
Good morning Mary Wilson,
We're so pleased to hear our store staff were helpful and that your delivery was excellent. It's wonderful that our team provided such great service, and we're glad you enjoyed the fudge!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Great product at good price
Great product at good price. Staff and delivery drivers excellent.
Can't thank Bernard and Emerson enough for their delivery service.
17 de agosto de 2026
Avaliação não solicitada
Resposta da The Cotswold Company - Harrogate
Good afternoon Mr Harry Chapman,
We're so pleased to hear you're happy with the product and price. It's wonderful that our staff and delivery team provided such excellent service. We appreciate your kind words!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Bedroom furniture
Delivery was great went way beyond the norm. Furniture is also lovely quality for the price very happy 😊
12 de agosto de 2026
Avaliação não solicitada
Our 2 delivery guys were great
Our 2 delivery guys were great!
Bernard and Emerson arrived on time and were very professional and friendly. They removed all the packaging before bringing it into our lounge and they placed it where we asked them to.
They explained how to fit the handles and shelves and informed us about the 28 day period to report any issues.
The gift of the bag of fudge was a lovely gesture. All in all a quality experience. Order number 6729361
14 de agosto de 2026
Avaliação não solicitada
Resposta da The Cotswold Company - Harrogate
Good morning,
We appreciate your wonderful feedback! We're so pleased to hear that our delivery team provided such professional and friendly service, ensuring a quality experience. Thank you for sharing your positive comments.
Kindest regards
Rosie Annison - Senior customer care advisor
Hew was very helpful
Hew was very helpful, very polite and knowledgeable about the products in store. He made really useful recommendations and I will be back in store when we are ready to purchase. Thank you.
7 de agosto de 2026
Avaliação não solicitada
Resposta da The Cotswold Company - Harrogate
Good morning,
We're so pleased to hear that our team member was helpful, polite, and knowledgeable. It's wonderful that they made useful recommendations. We look forward to assisting you with your purchase!
Kindest regards
Rosie Annison - Senior customer care advisor
Helpful delivery staff
Bernard and Emerson were charming. Very helpfulAnd polite. Got the job done very efficiently.
14 de agosto de 2026
Avaliação não solicitada
Resposta da The Cotswold Company - Harrogate
Good Morning,
We're so glad to hear that our team members were charming, helpful, and polite. Thank you for your kind words about their efficient service!
Kindest regards
Rosie Annison - Senior customer care advisor
Last minute call in
Last minute call in, store closing at 5.30, perhaps a bit rushed, however dealt and spoken most efficiently, assistant very helpful.
It was a very day and store ambiance and temperature spot on
12 de agosto de 2026
Avaliação não solicitada
Visited the Harrogate store on a couple…
Visited the Harrogate store on a couple of occasions . The staff very accommodating and helpful. Chris initially helped and then Hannah . We rang and made a purchase from Hannah , a very simple straightforward transaction.
8 de agosto de 2026
Avaliação não solicitada
Resposta da The Cotswold Company - Harrogate
Good afternoon Linda,
We're so pleased to hear about your positive experiences at our store. It's wonderful that our team was so accommodating and helpful, making your purchase a simple and straightforward transaction. Thank you for your kind words!
Kindest regards
Rosie Annison - Senior customer care advisor
Excellent customer service.
2 de agosto de 2026
Avaliação não solicitada
Staff attentive but not too intense
Staff attentive but not too intense
2 de agosto de 2026
Avaliação não solicitada
First Class service and products.
First Class service and products.
Abi was very helpful.
24 de julho de 2026
Avaliação não solicitada
Resposta da The Cotswold Company - Harrogate
Good morning Frank,
We're so pleased to hear you received first-class service and products. It's wonderful to know our team member was very helpful.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Professional service
Communication about the timeslot for delivery was clear with updates letting us know the van was due in the next 25mins. Bernard and Hadi were friendly and professional, checking whether to take off shoes and generally just nice guys. And the fudge was a lovely bonus!
24 de julho de 2026
Avaliação não solicitada
Resposta da The Cotswold Company - Harrogate
Good morning Sharon Myler,
We're pleased to hear that the communication regarding your delivery time slot was clear. It's wonderful that our delivery team was friendly and professional, and we appreciate your kind words about them. We're also glad you enjoyed the bonus!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Ultra friendly delivery team
Ultra friendly delivery team were just as good as the sales team in store
24 de julho de 2026
Avaliação não solicitada
Great service order no
Great service order no. 6870333
Driver Ryan Aslon
Friendly, efficient and tidy.
Shopping experience from beginning to end was very good.
17 de julho de 2026
Avaliação não solicitada
Resposta da The Cotswold Company - Harrogate
Good afternoon Jenny Brunskill,
We're delighted to hear about your excellent shopping experience from beginning to end! It's wonderful that the delivery was friendly, efficient, and tidy. Thank you for your positive feedback.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Great service.
Hadi and Jermaine have just delivered our larder unit. Great service. Received regular text re delivery time. Friendly and professional. Delivered with care. Very pleased with purchase. Would recommend.
21 de julho de 2026
Avaliação não solicitada
Resposta da The Cotswold Company - Harrogate
Good afternoon Gail Wright,
We're so pleased to hear our delivery team provided such great service with your larder unit. It's wonderful that you received regular updates and that the delivery was handled with care. Thank you for your kind words and recommendation!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Thank you to Jermaine and Vasco for…
Thank you to Jermaine and Vasco for your great service. We’ve had a few deliveries from different places recently and you stand out with the care and attention you showed. Thank you again
8 de junho de 2026
Avaliação não solicitada
Resposta da The Cotswold Company - Harrogate
Good afternoon Gillian Handford,
We're so pleased to hear our delivery team provided such great service and stood out with their care and attention. Thank you for your wonderful feedback!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Delivery
Bernard and Rory delivered and assembled the furniture perfectly. The quality of service they provided was excellent.
16 de julho de 2026
Avaliação não solicitada
Resposta da The Cotswold Company - Harrogate
Good afternoon Natalia,
We're so pleased to hear our delivery team provided excellent service and assembled your furniture perfectly. Thank you for your kind words!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
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