My mother and I visited the Cotswold company in Kingston yesterday. Michael and Cris were incredibly informative, marvellous companions full of knowledge and advice. They could not have been more pr... Ver mais
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Veja o que dizem as avaliações
We bought 4 items of furniture from Cotswolds, which were delivered today. Our small bookcase, bedside tables and occasional table look very nice and are solid and well-made. The staff in the Kingst... Ver mais
The Kingston shop is brilliant and the staff really helpful . Delivery was efficient and kept to the three hour slot . The furniture was well wrapped and secure in boxes . An impressive service... Ver mais
Made two trips to shop in order to be thoroughly satisfied with our choice. Help received was invaluable
Detalhes da empresa
Escrito pela empresa
We make timeless, rural classics for people whose hearts are in the country. Our furniture and everything we do is inspired by our roots; The Cotswolds.
Who are The Cotswold Company?
Escrito pela empresa
- Beautiful Products
- Everything with The Cotswold Company name on it is thoughtfully designed, carefully crafted and built to last. From British-made upholstery, the highest quality dining tables, wardrobes and storage solutions to our extensive range of home accessories.
- A responsible business
- We’re reducing our waste, energy use and carbon footprint business-wide, wherever we can. And we’re committed to doing better and better each and every year ahead.
- Quality you can trust
- Since our beginning, we've prided ourselves in combining traditional techniques, modern innovation and the finest materials to bring you our Signature Cotswold Quality. Something which remains the same, today.
Informações de contato
27 Thames Street, KT1 1PH, KIngston Upon Thames, Reino Unido
- 020 3764 6263
4,7
Excelente
32 avaliações
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My mother and I visited the Cotswold…
My mother and I visited the Cotswold company in Kingston yesterday. Michael and Cris were incredibly informative, marvellous companions full of knowledge and advice. They could not have been more professional or dedicated to bringing the company’s ethos alive and solving our cushion issue. We left with several bags and happiness. Michael mentioned a wreath-making class being held in store, which sadly I can’t attend, but I hope many new people visit the store soon. These chaps definitely need a Christmas bonus!!!
21 de outubro de 2026
Avaliação não solicitada
Resposta da The Cotswold Company - Kingston Upon Thames
Good morning Catherine Macmillan,
We are absolutely thrilled to hear about the wonderful experience you and your mother had at our store. It is fantastic to know that our team members provided such helpful advice, resolved your cushion query so successfully, and left you both feeling so happy. Your kind words about their dedication and professionalism have been shared with them, and we truly appreciate you taking the time to highlight their excellent service. We hope you enjoy your new purchases and look forward to welcoming you back in the future.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Michael and Cris were so helpful
Michael and Cris were so helpful, kind ... went to so mych trouble. Treasure them ... a great addition to your team.
21 de outubro de 2026
Avaliação não solicitada
Resposta da The Cotswold Company - Kingston Upon Thames
Good morning Denise,
We are absolutely delighted to hear that our team members went above and beyond to provide such kind and helpful assistance. Thank you so much for taking the time to share your wonderful feedback and for recognising their hard work.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Excellent staff
Staff were excellent and very helpful. Made suggestions and showed me products that worked for the vision I had. Lovely store good stock
19 de outubro de 2026
Avaliação não solicitada
Fab Company
What a Fab Company. You can get through to customer service so easily. They are so nice and polite and helpful. I had furniture delivered by Ian & Bryan and they were absolutely fantastic. The furniture is beautiful. The Cotswold Company is probably my favourite company!
4 de outubro de 2026
Avaliação não solicitada
Resposta da The Cotswold Company - Kingston Upon Thames
Good afternoon Emily Bonny,
We are so delighted to hear how much you love our customer service and beautiful furniture. It is wonderful that your delivery experience was so smooth and that our team made such a fantastic impression. Thank you so much for your generous feedback and for choosing us as your favourite place to shop!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
I’m so happy that we have The Cotswold…
I’m so happy that we have The Cotswold Company in Kingston. I really enjoy visiting the store, even when I don’t have any plans to buy anything! The customer service is always excellent, and I always feel comfortable, welcome and never pressured. The staff are fantastic — Cris, Mira and Flogerta.
This Saturday, Flogerta was particularly fantastic. She was so helpful, knowledgeable and genuinely lovely. She wasn’t pushy at all and even gave me some fabric samples to take home so I could take my time and think about what I really wanted.
The bed frame I was looking for wasn’t available to see in the store, but Flogerta didn’t hesitate to help. She showed me the new models available on the website and helped me find exactly what I was looking for. I felt so comfortable and well looked after that I went back the following day and placed my order for the bed frame. Now I’m just waiting for it to be delivered! 😊
Thank you, Flogerta, for such a lovely experience
27 de setembro de 2026
Avaliação não solicitada
Resposta da The Cotswold Company - Kingston Upon Thames
Good afternoon Elgita Shehu,
We are delighted to learn how much you enjoy visiting our local showroom and that our team consistently creates a welcoming, pressure-free environment for your visits. It brings us great joy to know that your recent interactions with our team members were so positive and helpful during your search for new bedroom furniture. Providing thoughtful assistance, such as offering material swatches to help you consider your options at home, is exactly the level of service we aim to deliver to every visitor.
We appreciate you taking the time to highlight the dedication shown when the specific model you wanted to view was not on display in the showroom. Assisting you through our digital catalogue to locate the ideal item is a wonderful example of how our staff care for our visitors. It is fantastic to hear that this attentive service gave you complete confidence to return the next day and finalise your purchase. We share your excitement as you await the arrival of your new piece, and we thank you for sharing your wonderful experience with our store.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Excellent service
Excellent service. We attended 15 minutes before closing time on Saturday & received first-class service & attention from Krasimira despite the late hour.
26 de setembro de 2026
Avaliação não solicitada
Resposta da The Cotswold Company - Kingston Upon Thames
Good afternoon Brian,
We are happy to hear that our team provided such attentive and high-quality assistance right before our weekend closing. Thank you for your review. We look forward to welcoming you back soon.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Brilliant Kingston shop
The Kingston shop is brilliant and the staff really helpful .
Delivery was efficient and kept to the three hour slot .
The furniture was well wrapped and secure in boxes .
An impressive service from everyone . The furniture is well crafted in beautiful wood .
Thank you Cotswold Company .
21 de setembro de 2026
Avaliação não solicitada
We bought 4 items of furniture from…
We bought 4 items of furniture from Cotswolds, which were delivered today. Our small bookcase, bedside tables and occasional table look very nice and are solid and well-made.
The staff in the Kingston store were very helpful and the delivery efficient and friendly. Recommended!
24 de setembro de 2026
Avaliação não solicitada
Stewart and Jacque were very efficient…
Stewart and Jacque were very efficient and professional with my delivery, I am very happy with the service I received.
22 de setembro de 2026
Avaliação não solicitada
Resposta da The Cotswold Company - Kingston Upon Thames
Good morning DC,
We're so pleased to hear that our delivery team was efficient and professional. It's wonderful that you are very happy with the service you received!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Very friendly and helpful service
Very friendly and helpful service. Beautiful products.
5 de setembro de 2026
Avaliação não solicitada
Fantastic customer service at the…
Fantastic customer service at the Kingston shop! Thank you Cris.
29 de agosto de 2026
Avaliação não solicitada
Resposta da The Cotswold Company - Kingston Upon Thames
Good morning Laura de Juan Lopez,
We are so happy to hear about your fantastic experience at our Kingston shop! We truly appreciate your kind words.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Superb service
I recently visited the Kingston branch.
The store looks amazing . The staff were really helpful. On both occasions, as I had to return on of my items, the transaction was quick and efficient.
14 de agosto de 2026
Excellent
We went into store to look for new furniture and the help we recieved from Cris was invaluable! Excellent advice and not pushy at all. After we left the store, he continued to help us over email to get everything we wanted ordered! Thanks again!
22 de agosto de 2026
Avaliação não solicitada
Resposta da The Cotswold Company - Kingston Upon Thames
Good morning Emily,
We're so pleased to hear that our team member provided invaluable and unpushy advice during your furniture search. It's wonderful that they continued to assist you after your visit. Thank you for your kind words!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Great Experience from the Cotswold Company
Very pleased with the whole the Cotswold Company experience. From ordering to delivery - top class. We’ve ordered several items and delivery has been particularly smooth. Special shout out to Mai for help with the order and Charlie, Siu-Pai and Raj for their careful and respectful delivery of our furniture.
18 de agosto de 2026
Avaliação não solicitada
Resposta da The Cotswold Company - Kingston Upon Thames
Good afternoon Andy Ashfield,
We are so pleased to hear about your positive experience with us, from ordering to the smooth delivery of your items. It's wonderful that our team provided such careful and respectful service. Thank you for your kind words!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Cotswolds Zen
Very relaxing whilst helpful at the same time. Michael very knowledgeable. Defo coming back.
16 de agosto de 2026
Avaliação não solicitada
Resposta da The Cotswold Company - Kingston Upon Thames
Good afternoon John,
We're so pleased to hear that your experience was relaxing and helpful, and that our team member was knowledgeable. Thank you for your kind feedback and for letting us know you'll be returning!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Great service.
Wondrrful service from Ilda in the Kingston shop, then great delivery guys today. On time, helpful and polite. Pointed out a chip in one item and took it back. Cotswold were immediately in contact to apologise and to replace, even with a different range item if I wanted. Couldn't get better!
11 de agosto de 2026
Avaliação não solicitada
Resposta da The Cotswold Company - Kingston Upon Thames
Good afternoon Stuart,
We are absolutely delighted to hear about your wonderful experience with our team, from the Kingston shop to our delivery service. It's fantastic that our delivery team was on time, helpful, and polite, and that our company immediately contacted you to resolve the issue with the chipped item. We appreciate your kind words!
Kindest regards
Rosie Annison - Senior customer care advisor
Great customer service
Great customer service. Cris was knowledgeable, friendly but not pushy. Good range available in the store so you can see the different wood colours etc. Made a decision and bought a shoe cabinet!
8 de agosto de 2026
Avaliação não solicitada
Cris and Ilda at the Cotswold branch in…
Cris and Ilda at the Cotswold branch in Kingston provided outstanding service. Cris understood our budget and was extremely helpful in ensuring we purchased the best value products. Cris ensured great communications around d delivery date and specific timing which was “above and beyond”. A great overall experience and we will definitely be a repeat customer.
25 de julho de 2026
Avaliação não solicitada
Resposta da The Cotswold Company - Kingston Upon Thames
Good afternoon Richard Hanks,
We're so pleased to hear about your outstanding experience with our team at the Kingston branch. It's wonderful to know that you received excellent service and communication, and that you found great value in your purchases. We look forward to welcoming you back as a repeat customer!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Very pleased with my purchases
Very pleased with my purchases & their very careful delivery & assembling
14 de julho de 2026
Cris was really helpful with his…
Cris was really helpful with his advice, before preparing a quote for us to use to measure-up and confirm. He followed up and got us sorted. Great service!
18 de julho de 2026
Avaliação não solicitada
Resposta da The Cotswold Company - Kingston Upon Thames
Good morning Andrew Watson,
We're so pleased to hear our team member provided such helpful advice and excellent service. It's wonderful that they followed up and got everything sorted for you. Thank you for your kind words!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
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