Great to see furniture in real life. Store had good range of items enough to get a sense of the range and quality. Staff knowledgeable and friendly. Only negative delivery on the day way after the... Ver mais
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Veja o que dizem as avaliações
The store has a lovely atmosphere and is well laid out. The staff were very helpful, although the queue was quite long with people buying soft furnishings. I ordered bedroom furniture. Is it possibl... Ver mais
Well laid out showrooms in Marlow. Cool in the present heatwave. Very knowledgeable and well trained staff, particularly the young lady who looked after us. She was very polite and helpful and at no t... Ver mais
Ross and Gavin were extremely helpful in delivering the 8 dining room chairs. We're cheerful despite the heat and cleared away the cardboard etc. Quality service all round
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
We make timeless, rural classics for people whose hearts are in the country. Our furniture and everything we do is inspired by our roots; The Cotswolds.
Who are The Cotswold Company?
Escrito pela empresa
- Beautiful Products
- Everything with The Cotswold Company name on it is thoughtfully designed, carefully crafted and built to last. From British-made upholstery, the highest quality dining tables, wardrobes and storage solutions to our extensive range of home accessories.
- A responsible business
- We’re reducing our waste, energy use and carbon footprint business-wide, wherever we can. And we’re committed to doing better and better each and every year ahead.
- Quality you can trust
- Since our beginning, we've prided ourselves in combining traditional techniques, modern innovation and the finest materials to bring you our Signature Cotswold Quality. Something which remains the same, today.
Informações de contato
High Street 7, SL7, Marlow, England, Reino Unido
- 01494 924572
4,8
Excelente
103 avaliações
Pede aos clientes que avaliem
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Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
excellent delivery
excellent delivery, prompt and very helpfull
4 de novembro de 2025
Avaliação não solicitada
Pode usar a ajuda de IA para as respostasVer mais
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Excellent experience throughout
Excellent experience throughout, from visiting Marlow store and talking with Imi through order process to today’s delivery with Mavino and Jin. Superb 👍
27 de outubro de 2025
Avaliação não solicitada
Resposta da The Cotswold Company - Marlow
Good afternoon Rob,
We're happy to hear that you had such a positive experience! It's great to know the order and delivery process went smoothly. Thank you for your superb feedback!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
We have just taken a bedroom furniture…
We have just taken a bedroom furniture delivery .
The driver Earle and drivers mate Nathan were absolutely brilliant (Van 3).
It was throwing it down with rain, we had new carpets so not easy for them.
We are grateful for the respect they showed with the delivery.
The furniture is great too!
20 de outubro de 2025
Avaliação não solicitada
Resposta da The Cotswold Company - Marlow
Good afternoon Francis, Carol,
We're happy to hear that the delivery team showed great respect during the challenging delivery of the new carpets and the rain. We appreciate your positive feedback regarding the furniture and the team's service!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Attentive and friendly
11 de outubro de 2025
Avaliação não solicitada
Great service
Helpful assistant and found what I was looking for
10 de outubro de 2025
Avaliação não solicitada
Great staff in the Marlow store and delivery
Great staff in the Marlow store, Lexi and Heidi were really helpful and knowledgeable. Super pleased with my solid oak sleigh bed (Winchombe) incredibly well made and a gorgeous colour. Delivery was faultless and Bobby and Waseem so accommodating and put it together for me. Fabulous service all round. Thank you!
10 de outubro de 2025
Avaliação não solicitada
Resposta da The Cotswold Company - Marlow
Good afternoon Customer,
We're happy to hear about your positive experience at the store. It's great that the team was helpful, and you are pleased with your bed's quality and colour. We appreciate your feedback regarding the accommodating delivery and assembly service.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Helpful and friendly staff
Helpful and friendly staff who made me feel welcome
6 de outubro de 2025
Avaliação não solicitada
Welcoming and inspiring.
3 de outubro de 2025
Avaliação não solicitada
Dining table
Had my table delivered by Robbie and Kyle who were so helpful and professional. They showed me how to extend the table, checked it over and left with all the packaging. Top guys
3 de outubro de 2025
Avaliação não solicitada
Resposta da The Cotswold Company - Marlow
Good afternoon Julie Godber,
We appreciate your positive feedback regarding the helpful and professional service you received during your table delivery. We're happy to hear that you were shown how to extend the table and that the team removed all packaging.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Great experience
Beautiful shop and the staff are wonderful. They are helpful without being imposing and very knowledgeable about their products and services.
2 de outubro de 2025
Avaliação não solicitada
A very happy experience
A very happy experience, purchasing a sideboard in Marlow. Staff were welcoming, friendly and knowledgeable and could advise on the choice of products available as well as design details.
2 de outubro de 2025
Avaliação não solicitada
Bed frame delivery
We have just had our bed frame delivery from our CHD driver. The service was excellent. On time, quick no fuss installation by Morgan & Tyrell. Thank you.
1 de outubro de 2025
Avaliação não solicitada
Resposta da The Cotswold Company - Marlow
Good afternoon John,
We're happy to hear that you had an excellent delivery and installation experience. It's great to know the service was on time, quick, and fuss-free. Thank you for your positive feedback!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Helpful Agent
Agent was really helpful, nothing was too much trouble. I would certainly use this service again.
29 de setembro de 2025
Avaliação não solicitada
Extremely knowledgeable and helpful…
Extremely knowledgeable and helpful staff.
25 de setembro de 2025
Avaliação não solicitada
Very nice showroom and helpful staff
Very nice showroom and helpful staff
26 de setembro de 2025
Avaliação não solicitada
We exchanged a coffee table we bought…
We exchanged a coffee table we bought for a smaller coffee table. They immediately agreed to change it for us. Two days later the new table arrived and they re packed and took the other one away. All on time, very professional and friendly. Can not fault this company.
26 de setembro de 2025
Avaliação não solicitada
Great customer service experienced in…
Great customer service experienced in the store. Very good stock levels and clean/tidy store.
20 de setembro de 2025
Avaliação não solicitada
The staff at the Marlow store…exceptional!
The staff at the Marlow store were exceptionally helpful. They helped us secure our perfect furniture set despite one of the items being discontinued. They went above and beyond to make our interior dream come true.
Annabelle and Charlotte were so helpful and professional and we couldn’t rate their customer service more highly. They were truly great ambassadors for the brand. And the exact reason we will be back time and time again.
29 de agosto de 2025
Avaliação não solicitada
Resposta da The Cotswold Company - Marlow
Good morning Mr Hurley,
We're delighted to hear about the exceptional service you received at the Marlow store. We appreciate you highlighting how the team went above and beyond to help you secure your perfect furniture set. We value your feedback and are glad you had such a positive experience.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
CHD driver 4
CHD driver 4
Gari and Ian p very efficient .
Took all packaging away with them
12 de setembro de 2025
Avaliação não solicitada
Resposta da The Cotswold Company - Marlow
Good afternoon Philip,
We're happy to hear that the delivery was efficient, and the team removed all packaging. Thank you for your positive feedback; we appreciate it.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
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