Countrywide Tax & Trust Avaliações 

I’ve been trying to get some answers on my late father’s trust over it being sold , the last email was 5 months ago I’ve emailed another 4 times since and not a single reply ! The house is now sold and I don’t have any idea what’s happened to the trustee or the property ? I’ve never known anything like it with such important matters it’s appalling

Dear Countrywide T&T,

Whilst you say that you do not want to engage in a public discussion, you have subsequently chosen to engage, so we will respond.

We fully understand and accept that the clients we introduced were clients of Henceforth. However, having introduced those clients in accordance with our agreement, and having paid CTT for the PPPT product to be completed, the clients and Henceforth are entirely justified in expecting CTT to carry out the services for which it received payment, and to do so within a reasonable timeframe for those clients.

With regard to the specific concerns and ID verifications, CTT charged an additional fee to manage and complete all aspects of this ID process including where necessary directly contacting and supporting clients who were struggling to complete the process. This is fully documented in the communications between our businesses.

It is therefore accurate and reasonable to state that the failure to execute the service paid for, and the failure to provide appropriate support to clients in completing the ID verification process, rests with CTT, having accepted both the clients and payment for those services.

The outstanding client cases date back to 2021, and the exact number is well in excess of 150 clients. We can provide client testimony demonstrating that CTT made no reasonable or meaningful attempt to support many of these clients through the Alpha Legal Identification process. We also have documented evidence of the communications between Henceforth and CTT's ID department which also supports this view.

CTT invoiced an additional fee and was paid, for a service to manage and complete the ID verification process with the client. In a very significant number of cases, that service was not properly executed.

What we find particularly concerning is that when Henceforth were asked to provide assistance with these problems in November 2025, many of the cases had already been left 'pending' unresolved since 2021, 2022, 2023 and 2024, with very little or no contact for many years from CTT to try and find a solution.

CTT, having failed to resolve these longstanding client issues themselves, subsequently sought our assistance in delivering a service for which Henceforth had already paid CTT to provide. CTT then proceeded to establish regular meetings to monitor how Henceforth was progressing with clients and work that CTT had received payment to complete and itself failed to execute.

To compound matters, when a client understandably refuses to accept the resulting delays and requests a full refund, CTT does not accept full accountability for its own failures. Instead, it expects its introducing agents to bear the majority of the associated refund costs. In our view, this is completely unacceptable, particularly where the underlying service failures and delays are attributable to CTT.

We do not consider CTT’s approach to be either collaborative or professional. In our view, their conduct falls significantly short of the professional and ethical standards that we would reasonably expect. We are therefore seeking guidance from STEP to establish whether our concerns are justified and whether CTT’s approach is consistent with the professional and ethical standards expected within the industry.

More importantly, it appears to us that CTT has lost sight of the significant impact these failures have had on the clients themselves. A substantial number of clients have been left in an extremely distressing and vulnerable position, without the protections they had instructed CTT through our introduction to put in place. As a consequence, these clients may now face significant financial costs and potential exposure which, in our view, arise directly from CTT’s failure to deliver the services for which it had received full payment.

There is also, in our view, a fundamental issue around respect for the agreements CTT has with its agents and the fees charged for services that CTT has agreed to provide. Where a service has been paid for, it is entirely reasonable for both the agent and the client to expect that service to be delivered.

Finally, when looking at some of the other one-star reviews posted publicly by dissatisfied clients, there appear to be concerns raised by others regarding customer care, communication and satisfaction. Unfortunately, our experience as agents has led us to have similar concerns.

We stand by what we have said and are more than happy to provide the supporting correspondence and evidence should CTT wish to engage in a public discussion and dispute the facts outlined above.

This company recently lost its founder, a highly respected and respectful leader, and has since in our view lost its moral and ethical direction.

Daniel was very helpful and polite and helped with the updating of the documents. Unfortunately, when we first took out the Trust we were not made aware of the costs involved when coming to move house. But since then dealing with you everything has been done with speed and with good grace.

Daniel was very helpful and polite and helped with the updating of the documents. Unfortunately, when we first took out the Trust we were not made aware of the costs involved when coming to move house. But since then dealing with you everything has been very amicable.

Kinga Musalik is personable, has extensible knowledge about trusts and is reassuring to deal with. She found a significant issue with a property trust I had stupidly taken with another FA and has also assisted me with advice following the introduction of pension taxation. Her advice is clear and she considers all angles and potential circumstancial changes that could occur in the future. I am not a 'rich' client but I now feel confident that my planning will be executed as I wish when I die and that all angles have been considered.
Having also experienced Countrywide's execution of a trust in relation to ny mum's death I know that they will make it easy for my beneficiaries, which is important to me.
I am moving everything to Kinga's care. (She didnt suggest that by the way). But she has given me peace of mind and I can't thank her enough. I would recommend her services to anyone considering estate planning

Scamming and stealing from people who seek to support their families after their passing is the most abhorrent financial scam I’ve ever witnessed.

7 years of abuse from this company and its staff members to have our home returned to us whilst the settlor is STILL ALIVE has proven that should anyone be stuck with this corrupt company after their loved ones pass away - you’ll be buried in grief and stress for all the aggravation trying to deal with this company produces.

I was hung up on by Agnes today after she repeatedly spoke over me and refused to send copies of the documentation that HMRC needs by law to amend the TRS to reflect the fact they were cast off as trustees in September 2025, after demanding £264 to do so, and they failed to notify HMRC whilst withheld security information for us to access and claim the trust.

You have no shame and frankly should be in prison. The lot of you.

I’d give -1 if I could but alas. I cannot.

I cannot praise Joseph Tiff enough. Countrywide is very lucky to have Joseph in their employment.

Joseph is very friendly & polite. He is also extremely efficient. From start to finish with my brother's recent deed renewal, Joseph was very proactive, which made the process very easy & quick too.

Thank you Joseph. You are an asset to the company.

Paris Hollingsworth - senior case handler has had the patience and calmness of a saint and just a star

Always replying to us and advising us in this long process.

We needed her help and guidance for three last 3 years and certainly received it.

Laura was my contact at the company and she couldn't have been more helpful. She guided through some tricky documentation to a successful conclusion, and was always available on the telephone when I needed help. I couldn't have wanted better service.

Great communication and friendlyness, even while just communicating by email. Thank you

Communication is excellent, as is support when that is needed. No regrets whatsoever on having engaged their services.

It’s 5 Stars for Kishan Bilkhu and his Technical Team. Kishan has been outstanding in helping us negotiate the labyrinth of issues we had to face and has always taken time to ensure the process is smooth and we understand each part.

Countrywide are lucky to have him with his knowledge, care , enthusiasm and expertise. That isn’t how I always find Countrywide to be honest but Kishan shines out.

I have been repeatedly contacting this company (since the 17th May) about the removal of the trust from my property. I have had to chase, and to date the conveyancing team have not responded at all. Payment for this work was made in November 2025 and I think this reflects the lack of attention or urgency from the company to respond. Given the costs, customer service should be much better than this. Contact is only via emails or web forms.

I would like to commend Chad in the Probate office for his exceptional, emotional sensitivity, professionalism and efficiency when dealing wuth my late husband's WIll and wishes.
At a time of great personal distress. I could not imagine a more sensitive human being to have with us, explaining & dealing with extremely efficiently, the very stressful financial practicalities following the death of a loved one.

I recently had reason to contact Chad, 9 years after my husband's death and he remembered our family & once again he understood immediately & resolved quickly an issue that had arisen.
Countrywide are very lucky to have such an outstanding employee.

Clear, practical advice and great support, patience and understanding from Holly and Robin in guiding me through the whole Trust process and related documentation following the sad loss of my wife last year.

My recent experience was through emails which were always written politely and answered promptly which is what I appreciated very much.

Daniel in the Trusts department has been very helpful and prompt in dealing with my husband's Trust. It has been a straightforward and easy to manage process for me which I very much appreciate. Thank you.

The Team conducted a 10 year anniversary audit on our trusts earlier this year, and there were occasions when my wife and I needed to ask some questions as the audit progressed. These were always dealt with promptly and professionally with clear explanations provided. The Customer Service throughout was excellent, very helpful and pleasant.

I spoke to 2 wonderful staff members by phone, Julie and Amanda from the Admin Team, regarding my request for documents re: LPA for my Mother. She banks with 2 financial organisations and they both requested these documents and to be registered ASAP. I called the company, CTTC Ltd, on a few occasions and the service I received was second to none. I have severe memory and cognitive health issues and they were both very patient, professional, friendly and informative. Amanda helped me immensely as I needed to have another certified copy of a document but I couldn't remember the details I'd previously wrote in my original request. I was feeling very stressed and agitated but she was so kind and patient and sent me my original letter by email and highlighted the paragraph that I needed to change to reflect my new request. She is an absolute star!
These ladies are a credit to the organisation and deserve recognition for their superb customer service!
100 out of 10 + a pay rise!

My firm has recently been using Countrywide's Trust Management team to assist with a widowed client. Sonbol in particular has been extremely helpful during this case and we were highly impressed by her manner when dealing with our client during a video call.
We are hoping to be able to instruct Sonbol to assist again on our next trust case.