Excellent customer service. Added more to my delivery last minute with no hassle. Guys who delivered my order on the 10th were very friendly and used the crane to put my load on the driveway with no i... Ver mais
A empresa respondeu
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Veja o que dizem as avaliações
The delivery was split. I would have been nice to be informed by the office I ordered the goods from. I received 8 sleepers then a week later the final 6. The sleepers themselves were mostly straight... Ver mais
A empresa respondeu
I placed an order online, and Ian contacted me to say it was ready for collection a few hours later. He was extremely helpful and put my order in my car for me. Next time I need anything, I will... Ver mais
A empresa respondeu
It was delivered when I was told it would be and the driver was very helpful in leaving it exactly where I wanted it of which I really appreciated . Items all in good order, the whole ordering process... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de madeira
- Loja "Faça Você Mesmo"
- Loja de Portas
- Loja de artigos para reforma residencial
- Serviço de Paisagismo
- Loja de artigos para paisagismo
Escrito pela empresa
Covers - your local timber & builders merchants suppliers. Here at Covers, we’ve been supplying builders merchants, trade customers, DIY enthusiasts and home renovators for more than 175 years. Today, our commitment to offering our customers knowledgeable, expert advice, backed up by a comprehensive selection of quality timber and building materials at competitive prices, remains our top priority. Browse our website and buy online or visit us in person at one of our fourteen depots across Sussex, Surrey, Hampshire and Kent.
Informações de contato
Quarry Lane, PO19 8PE, Chichester, Reino Unido
- 01243 791475
- enquiries@coversmerchants.co.uk
- www.coversmerchants.co.uk
4,7
Excelente
3 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 96% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
All good, no issues or problems to report.
All good, no issues or problems to report. Items are accurately described. Ordering processes & checkout easy to follow. A courtesy call received next day thanking for order and with delivery details. Delivery was as scheduled, driver was respectful & helpful in unloading.
4 de julho de 2026
Avaliação não solicitada
Resposta da Covers Timber & Builders Merchants
Thank you for your fantastic review! We’re delighted to hear everything went smoothly from ordering through to delivery, and that the products were accurately described. It’s great to know the checkout process was easy to follow and that our courtesy call and delivery service were helpful and on schedule.
We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Happy customer
We received our order but 30 bricks were broken. We contacted Covers who with no hesitation replace them and delivered them free of charge. We had a very friendly conversation with them. We will definitely use them again.
29 de junho de 2026
Resposta da Covers Timber & Builders Merchants
Thank you for your fantastic review, Denise! We’re sorry to hear some of the bricks arrived damaged, but we’re delighted we were able to resolve the issue quickly by replacing them and delivering them free of charge. It’s also great to hear you found the team friendly and helpful throughout.
We really appreciate your understanding and your kind words. Thank you for your feedback, and we look forward to helping you again soon! Many thanks, Olivia.
Resposta da Covers Timber & Builders Merchants
Thank you for your review, Daniel! We’re delighted to hear you were happy with both our products and service. We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Resposta da Covers Timber & Builders Merchants
Thank you for your review, Rachel! We’re delighted to hear you found it easy to park and collect your order, and that our team were cheerful and efficient. We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Resposta da Covers Timber & Builders Merchants
Thank you for your review! We’re delighted to hear you found us easy to deal with and were happy with our prices and delivery service. We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
A very helpful guy who delivered the…
A very helpful guy who delivered the timber and screws.
6 de julho de 2026
Resposta da Covers Timber & Builders Merchants
Thank you for your review, William! We’re delighted to hear the delivery driver was so helpful when delivering your timber and screws. We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Resposta da Covers Timber & Builders Merchants
Thank you for your review, Karen! We’re delighted to hear you received great service and really appreciate your recommendation. Thank you for your feedback, and we look forward to helping you again soon! Many thanks, Olivia.
Good prices and availability
Good prices and availability, always the first place I check for my building supplies w
13 de abril de 2026
Resposta da Covers Timber & Builders Merchants
Thank you for your great review, Martin! We’re delighted to hear you’re happy with our prices and product availability, and that we’re the first place you check for your building supplies. That means a lot to us!
We really appreciate your continued support and look forward to helping you again soon! Many thanks, Olivia.
Resposta da Covers Timber & Builders Merchants
Thank you for your review, Andrew! We’re pleased to hear you found our team helpful. We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Excellent!
Excellent service throughout, very competitive pricing, and super fast delivery. Thank you!
5 de julho de 2026
Resposta da Covers Timber & Builders Merchants
Thank you for your fantastic review! We’re delighted to hear you were happy with our service, competitive pricing, and fast delivery. We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Very happy with the size of my blue…
Very happy with the size of my blue slate tonne bags.
The driver was so helpful, lifted it to where i wanted no moaning very helpful and friendly
23 de junho de 2026
Resposta da Covers Timber & Builders Merchants
Thank you for your fantastic review, Kevin! We’re delighted to hear you were happy with the size of your blue slate bulk bags and that the delivery driver was so helpful and friendly, placing them exactly where you wanted. We’ll be sure to pass your kind comments on to the team.
We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Fast efficient service
Fast efficient service, everything I wanted delivered when they said
3 de julho de 2026
Resposta da Covers Timber & Builders Merchants
Thank you for your review, Sean! We’re delighted to hear you received fast, efficient service and that everything you ordered was delivered when promised. We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
The Customer service was friendly and…
The Customer service was friendly and helpful as was the delivery service. Seemed like nice people to do business with. I actually had an error in my order when delivered - which was corrected later in the same day with a new delivery.
3 de julho de 2026
Resposta da Covers Timber & Builders Merchants
Thank you for your fantastic review, Mark! We’re delighted to hear you found both our customer service and delivery team friendly and helpful. It’s also great to know that, although there was an error with your order, we were able to resolve it with a replacement delivery the very same day.
We really appreciate your understanding and your kind words. Thank you for your feedback, and we look forward to helping you again soon! Many thanks, Olivia.
Resposta da Covers Timber & Builders Merchants
Thank you for your review! We’re delighted to hear you received great service and that your delivery was quick. We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Send out trust pilot and the haven’t…
Send out trust pilot and the haven’t been Ben delivered what there supposed obviouslyto be took my money .. said fort get the wood from head office like that takes a week will never be using covers again
3 de julho de 2026
Resposta da Covers Timber & Builders Merchants
Thank you Mark for your review. I am sorry to hear about your recent experience. Let me investigate this for you so I can establish what has caused the delay. Many thanks, Ben
Fantastic experience
Fantastic experience. Prompt phonecall and delivery. There was a slight misunderstanding about the size of stone due to the website (and my inexperience) but the delivery driver picked up on it straight away, was very proactive and helped me get the right delivery straight away. Really helpful company, fantastic service will definitely use them again!
30 de junho de 2026
Resposta da Covers Timber & Builders Merchants
Thank you for your fantastic review, Charlotte! We’re delighted to hear you had such a positive experience. It’s great to know the team kept you informed with a prompt phone call and delivery, and that our delivery driver quickly spotted the misunderstanding and helped get the correct stone to you without delay.
We’ll be sure to pass your kind comments on to the team. Thank you for your feedback, and we look forward to helping you again soon! Many thanks, Olivia.
Resposta da Covers Timber & Builders Merchants
Thank you for your lovely review, Michel! We’re delighted to hear you received expert advice along with friendly service. We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Novice to the process…
As a complete beginner to the process of a New Kitchen, and although still in the early concept stage of the task, Darren has thus far been invaluable with advice and enthusiasm for my project. Offering suggestions, and not being offended when they are not to my preference whilst at the same time helping me understand the practicalities of some of my misguided initial choices.
4 de julho de 2026
Avaliação não solicitada
Resposta da Covers Timber & Builders Merchants
Thank you for your wonderful review, Leigh! We’re delighted to hear Darren has been such a valuable source of advice and enthusiasm as you begin planning your new kitchen. It’s great to know he’s been able to offer helpful suggestions while taking the time to understand your preferences and explain the practical aspects of your choices.
We’ll be sure to pass your kind comments on to Darren. We really appreciate your feedback and look forward to helping you bring your kitchen project to life! Many thanks, Olivia.
Bulk topsoil purchase
Clear indication of delivery date and time was much appreciated
19 de junho de 2026
Resposta da Covers Timber & Builders Merchants
Thank you for your review! We’re delighted to hear you appreciated the clear communication around your bulk topsoil delivery date and time. We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Excellent service and excellent quality…
Excellent service and excellent quality of product
30 de junho de 2026
Resposta da Covers Timber & Builders Merchants
Thank you for your review, Eamon! We’re delighted to hear you were happy with both the excellent service and the quality of the product. We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
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