Creativesupport Avaliações 45

Creative support when you ring them for help they do not want to know they say their motto were here to help you at all times if you have a problem which is a total lie they've lost all interest in people

im a fed up service user of creative support,ive had two failed placements in there propertys, however this trust pilot page is for reviewing the CS website so i am not writing another review here of there service.

so there are a few reasons i am voting down CSs website. theyre leaving it wide open pretty much to not only blackhat hackers but script kiddies as well who are getting threw the holes with ease thanks to lack of database updating and SQLi.

ive reported it to the tech team and so has a manager here but they never answer and surprise-the next thing you hear of is the front or back end servers have been trashed-that is a data breach and they shoud be pen testing there website servers and daily updating any software used to make sure theres no holes-this is what i do with my own server.

cost is no excuse as it costs nothing to pen test the website,either set up an arachnid server or/and use OWASP-these are very handy for testing your servers/sites i use them both on my server,theyre also both free.

the second thing i find wrong with the website is its lack of acesibility.
you shoud be paying more to add software such as 'point' from widget to make CS more learning disability and autism friendly given so many of us are LD and autistic. more sites shoud be looking into this.

one more thing id like to give an idea for, there shoud be a well moderated-secure! social network to join up different CS projects so people can make friends with each other and offer peer to peer advice no matter if theyre at oposite ends of the country, and anyone from a CS project shoud be able to join,even those who need support to write posts or those who struggle to interact for any reason or spell.

Sh!thole company, the managers set you up for failure from the start. Lack of proper training, adequate support they just throw you in the deep end. While the manager goes for billion of breaks

Very bad service They shout at you they swear at you They call you stupid if you got mental health

Loved the service users most projects nice. Huge systemic failures on senior management levels. Particularly when it comes to communication with teams. Massive coercion going on and money incentives (bribes) CQC have been informed. Staff have no reason to be pressured or bullied into any medical procedure in order to keep their job just plain wrong and illegal totally against Human Rights has been noted and reported. Not allowed to work with them unjabbed despite the current data coming out to suggest the jabs unsafe... disgusting never again

I live in supported living I find where I live is lacking sense of trust as our manager says one thing then changes there mind next day as once I was promised something then the next it was ruined by saying I had to wait also I don’t trust anyone in this place as it feels like I done no harm to anyone as we all learn our lessons in life but that doesn’t give them the right I can’t live elsewhere and I had it to here with care staff pushing me too far and every staff that has worked here is nice or not and I had a nice chat with one staff member and they said no one understands what it’s like to be special needs and I said this all the time you have to learn to know what it’s like be them and I like creative support don’t have a clue about anything

Started off so well, we were taken over using a TUPE contract. The first thing Creative support did was raise our wages from £8.75 to £9.50 so that was a very promising start.

Then the problems started. We were classed as LWD (Last working day), which basically means you get paid on the very last working day of the month, doesn't sound too bad, does it? Well you'd be wrong. Out of a staff group of approx 20 staff for the service, I don't think we had a month where everyone was paid correctly. Some staff members received less than half their wages. Sometimes this was an error on the time sheet but instead of Payroll querying it with our on site manager it was left until you received your payslip and the mistake was spotted. Now I'm sure they'll say its not their job to check for errors staff have made and they'd rather perform their job as a robot and not look between lines but can you imagine the outcry if we had that same attitude while working with the individuals we support? Payroll for Creative Support has to be the absolute worst payroll department I've ever encountered and I've been working in care for the last 30 years. So the hierarchy appears to be, if you're LWD, Good luck and Godspeed, let's roll the dice. I often wonder if the other pay categories have the same problem or if they're given better service, although the more I think about it the more I think they're treated just as badly because payroll are probably that incompetent across the board.

Once an error is rectified you don't get the pay difference until the following month. Ohh and the final cherry on the cake was a member of staff rang payroll about yet another error and the response was amazing 'You're last working day employees so, you're at the back of the queue, we've just had to many complaints this month' They informed this member of staff that they had upwards of 300 complaints that month' alone. It's a good job we don't have the same work ethic.

Anyway, the constant Russian roulette of am I going to be paid this month got too much and I handed my notice in.

I eventually handed my notice in as the constant worry that my pay would be wrong every month was too much and I moved to a different company but the problems didn't end there, getting my owed Holiday pay took 2 and a half months to sort and with the relief hours I'd done they still couldn't pay me correctly. Apparently I did overtime of one hour for a whopping £9.50. I'd never do a one hour overtime shift as the travel alone would eat the majority of that wage, I had done a full 8 hour shift. Christmas was another weird one, they will not pay you slightly earlier in time for Christmas, they are the first company I've ever worked for that refused to pay early. All in all it's a shame as Creative Support started strong but rapidly went downhill. Just look at the reviews all over the Internet, the vast majority say the same thing.

Shame because it was such a good start and while I love working in Care I'm not doing it for free, funny how this time last year I was classed as an Essential worker but it didn't appear essential to pay us properly.

I'll add an edit here : The service I worked in recently had lots of relief hours that needed covering, so I was offered quite a few shifts which I took, the first 2 pay periods were fine, after that it was business as usual from payroll, not paid on time (bank is weekly, every Tuesday) not getting paid at all & ignored emails. Anyone thinking of doing bank be aware that you probably won't be paid on time. Current staff are still having the same problems outlined above.

Worked for the company 2 and a half years before I chose to leave, my last position was as a deputy manager in Stockport. Had a fantastic, supportive registered manager for most of that time, then didn't. Some of the staff I worked with were brilliant however most of the services are terribly short staffed which is hard for everyone, especially the service users. Line managers of these services spend most of their time simply trying to cover shifts which then means they can't focus on supporting and developing the support workers. The constant use of agency workers makes it very hard to control quality though some of them are far better than the staff Creative Support recruits due to paying minimum wage in a competitive area. They are simply not competing with other places that pay better. Really chaotic senior management (including chief executive and ops manager) who judge the week only by if shifts are covered, it can be anyone basically with a pulse and despite lots of evidence about what is going wrong in services, it is truly staggering that there is no reflection or learning by the company, especially if it involves spending money. Very low staff morale across the board.
Good training opportunities if you ask for them!

Shocking company...apply for somewhere else this is the worse company I've ever worked for!! You ever need any help with anything there was no support from management they were useless.

Stay well away from this company. Management are given roles based on who they are in terms of friendship or how far you go back. And this really shows. 0 confidentiality what so ever. No one really cares as long as they are ok. Management adding hours to there time sheets. Managers & care co-ordinators etc can come and go as they like. No staff supervisions. And very poor standards of care. Stay clear for your own mental health. It's a mess. Barrow-in-furness area.

Richmond fellowship Cumnock what can i say, my wife left her job to start with the ayrshire branch, risk assessment done and signed pre-employment - indicated she was only able to wear a face mask just under nostril due to asthma and anxiety- but wore a face viser also - worked with them for 2 and a bit months covering every shift given to her before being told one day she's unfit for work as the mask wasnt over her nose and was put on sick leave - had training at their head office where she and others walked about unchallenged regarding face covering - bullying atmosphere within the office to her and others, if she had been told the situation she would never have started with them but as risk assessment signed off pre-employment it was assumed there wasnt an issue, now she is jobless for the first time - horrendous company only interested in covering shifts no focus on staff well being - contradictions continuosley from mgment promises of constant follow up calls non existant.. Horrendous people

Please don't work here, it's awful. My experience:
- inner clique/circle that bully new staff that don't fit into their clique.
-lying manager who said that the immature, gossiping, bullying clique left, but actually the staff that left were the ones who got bullied!
- a staff member who has worked for years walked out and explained to the other new colleague about the bullying and corruption.
- I experienced being picked on, and also being expected to do meds when I wasn't trained, I got reported , even though I was given no direction of what I needed to do
- some staff work 60+ hours a week. There is pressure to do overtime
- a lot of gossiping behind other staffs back,
- unorganized, unprofessional, and the manager and supervisor also gossip and are rude
- shouting at and making fun of service users, ridiculing them about their stutter/mis pronunciation
- expected to do lone working with dangerous service users without self defense training

Having come from a bureaucratic, occasionally stale Higher Education background, Creative Support has been a real breath of fresh air. Staff here are the most approachable of any I have found in my career and there is a great team working atmosphere which permeates all echelons of the company. Their support through the Coronavirus pandemic especially has been really great to see, with staff provided with tests, guidance and vouchers for hard work, etc.

I loved working this job. I worked at a house in stoke on trent. The manager, Dee, was lovely, helpful and always there for you. I always made mistakes here and there but she was helpful and led me in the right direction. The only issue i had was with a staff member who I should have blown the whistle on. Her name is Kimberley Hughes. She bullied me whilst I worked there and called me after hours shouting down the phone at me making me cry. She used to drink the service users drinks and she allowed me to administer medication before I was signed off for it. She was a nasty woman and only cared about the money. She was rude to the men and did not respect their living environment as once she smoked her e cig out of the window in the lounge. This was October 2018 so smoking inside was not allowed at this time. i would be highly appreciative of anyone who can lead me to where the creative support staff complaints go. Other than this horrible staff member, it was a great company. The service users were lovely and a pleasure to support. The office staff were also very nice and the homes were run well. If you work in this job, don’t expect all the staff to be nice just because they're carers. Do not be scared of blowing your whistle because you really have to think about the service users first and what you would want if your family members were in a situation where they have a bad carer.

Treat staff disgustingly and service users are not treated with the respect they deserve by the management. As a support worker for this company you are bullied and lied too and treated like you are not human, expected to do the impossible on little sleep. As a parent of a service user my offspring was REMOVED from Creative Supports care due to NEGLIGENCE and ABUSE. Would not recommend this company for either working or for service user care, it's all about MONEY

I am a current member of staff and I genuinely enjoy my role. It is upsetting that the people who always appear to want to leave reviews all want to moan. There are good and bad with all companies. I find it demoralising for all of us who are making a difference you the people we support. Social care is hard work but rewarding. It is the government who thinks of social care as second class which is truly demoralising.
.

These foin Wolverhampton should be closed down cowboy outfit . Poor management low pay terrible company if they can be called a company

Penny pinching all the time which leads to stress, anxiety etc etc amongst staff.

New manager hasn’t got a clue....

Most of staff were very nice when I worked there but ultimately in the end the place got me down.

20 Leonora street, what a farcical manager running it as she hasn’t a clue on how to get the best out of staff who were treated appalingly.

Must be said that when St Edwards closed down and their residents came to live in the community Leonora street was operated by the Richmond Fellowship who were a fantastic company to work for. However after 5 years the tender was put out for renewal by social services and it was Creative support who won the contract. You can see why as they must have put in the lowest offer in order to win that tender. With all the penny pinching and shockingly low wages one can see why they won it.

I worked at a homeless place for young adults, after about a week of working there the manager was constantly fault finding, driving me out of the company.
Why bother employing me if they are not going to support me, I was a bit emotionally scarred when I left that company sand very hurt but after building up my confidence again I would just love to bump into that excuse for a manager again.

I personally experienced serious safeguarding issues during a group holiday I went on in October, 2017. I am a service user but highly educated to PHd level, and from a professional background. In October 2017, I was on a group holiday in the Creative Support holiday home in the Lake District. I have been 7 times before, but with no previous issues. Never again will I pay 500 pounds on such a holiday that turned into a holiday from hell! The overworked and practically overwhelmed staff could not really cope with the complex needs of the group. Afterall, there were no additional support workers this time, unlike previous years. There were only two support workers for nine vulnerable adults with complex needs. My own needs were completely overlooked and service users were coming to me with concerns over the lack of supervision, and were quite confused as to who to go to with any concerns. As was I for the first time ever, after participating in SEVEN previously, excellent and supportive group holidays. One day, something very serious will happen if preventative steps are not implemented, and serious safeguarding issues continue to be swept under the carpet in such an impersonal and biased manner. I was almost hospitilised on my return due to the stress and anxiety which was a direct impact of the shambolic holiday. The two staff members in charge of us left us unsupervised to go and get us all a takeaway after a lack of planning meant there was no group meal to enjoy communally, and eat that night. They were gone for 50 mins!!! A fight almost broke out in their absence. I had to step between the two adults who were about to strike each other after a heated argument that had been brewing all day. It was horrible. Where were the risk assessments which clearly stated each client's complex triggers and preventitive action plans to avoid violent behaviours under stress?! A clear breach of safeguarding took place. I know this to be a true fact having experienced it personally .Yet an internal investigation took 7 months and much prompting to conclude. Conclusion. "Staff behaved appropiately". How in God's name is it appropiate to leave a group of nine vulnerable adults, some with violent behaviour, unsupervised for 50 minutes whilst the two staff members went for a takeaway, obviously to discuss things away from the clients? !! Huge cover ups going on. Creative Support seem to think this is acceptable! Would it be acceptable to leave any other Creative Support group houses or day centres unstaffed for 50 mins?! No, because the projects are monitored by senior, on site staff and such behaviour would be seen as grounds for serious comcern in any other supervised Creative Support environment. As a former teacher and lecturer, imagine if I had left my class unsupervised for 50 mins. Bad enough if it was a class of non disabled students. Now imagine, if that class was a class of vulnerable students with complex learning difficulties and mental health needs. But apparently, Creative Support seem to think that it is acceptable for their staff members to behave in this way. Away from direct management supervision this is acceptable on a client supported group holiday? In an unfamiliar and unknown enviroment for the clients entrusted to their care. Two staff members to nine often violent service users!!! Disgusting. I will definitely be informing QCC as to this breach of care. As an organisation, Creative Support clearly underestimate the intelligence of some of their service users. They clearly underestimated me. Yes I am a service user. But I managed staff teams in my previous employment, I worked as a professional employee in education, and I am highly intelligent and articulate. I am currrently looking into care agencies that deliver a much higher level of care and professionalism where I can access the support I need for all external care on supported holidays. Within my project, I cannot fault the care, dedication, and support I currently recieve. But I have to speak out for those people who have no voice. And I now have no confidence in the senior managers who investigated my complaint. Because despite very detailed e mails, written in a highly professional manner (I am physically now virtually housebound and autistic so I am not able to travel to meetings, and hate using the telephone), outlining everything that happened, they still fail to acknowledge the safeguarding issues that took place and seem to think the holiday was a failure because of " lack of planning each day". If only...it was that simple. Ten years of Creative Support membership, one official complaint, and yet they clearly do not understand that serious safeguarding issues were at the centre of my complaint, and concern for other clients who are unable to articulate their needs, as I can, not simply my dis satisfaction at unorganised group activities.Or perhaps they have understanding and insight of the whole complex issues I raised and are just trying to fob me off and hope the problem will just go away.