CubeSmart Self Storage Avaliações 485

I just got off the phone to report a fraudulent use of my information, which was taken when my unit was robbed. Three cards were taken out thus far. Here is a scenario for the crime junkies out there; 1. a storage company has in-house insurance that only covers a robbery of a unit if there is a sign of forced entry. 2. They also only permit the use of locks sold in their office. 3. Entry does not appear forced to the robbed units. 4. Supposedly it is secure, but after a robbery, no way is provided to access a recording of the incident; nor does anyone seem to be able to look up who might have accessed that particular floor; when supposedly the access codes only open an particular floor. 5. Items that are left in robbed spaces are blatantly damaged, but again, no forced entry. 6. The unit was clearly professionally robbed because of the waya they slashed open the boxes AND left behind a bit of their own trash for a real kindness in an otherwise very organized unit. 7. The inhouse insurance askes for a valuation that the employees all can see. 8. They also use your card and therefore have access to your card number. 9. They have address and email and phone and ID... And again, for those not tracking it YET; the locks are theirs; the insurance is theirs; the security system is theirs; they know their way around all of the above; and the entry must not appear forced for a dime to be covered. Now they are not only responsible for the loss of my belongings and the supplies I had gathered with funding I had received to start a business, but they also now carry responsibility for my identity being stolen and for damage to my credit report. Branden told the cop who looked at my unit that he had theories about how "they" were getting in... From the reviews, I do not think anything is being done by anyone who works there - or by the cops for that matter - to actually stop "them".

I rented a 10x30 unit. I am selling my home and buying a new one. Everything I wanted to take was moved to the unit. They gave a price of $208 a month. After having everything moved in and waiting for my new home to be available they raised the monthly rate to $278 a month. They know you have no alternative now. This is very predatory. These people have no values. No morals at all. Please do yourself a favor and never use them. I rented the unit on November 18th 2025. On January 16th I receive am email it is now $278.

You can improve by keeping the rates more steady, increasing the rate by almost $15 dollars ever six month is not good. The turnover of customers is unbelievable.
Yeah getting them in at a good price then raising the rate every six month doesn't make sense to me

⭐ 1 Star – Predatory Rate Increases, Zero Added Value

CubeSmart’s business model appears to be nothing more than systematic price gouging. They raise rates every six months by more than 25%, with no explanation, no added services, and no increase in benefits whatsoever. The unit stays the same. The access stays the same. The service stays the same. Only the price skyrockets.

There is no justification for these increases other than exploiting customers who have already moved their belongings in and are inconveniently “locked in.” This is not inflation. This is not market adjustment. This is a deliberate, recurring cash grab.

What makes it worse is the complete lack of transparency or accountability. No improvements, no upgrades, no communication—just a notice saying “pay more or leave.” That is not customer service; it’s coercion.

If you value fair pricing, honesty, or basic respect as a customer, look elsewhere. CubeSmart treats long-term customers as targets, not partners. I will not be renewing and strongly advise others to think twice before doing business with a company that rewards loyalty with repeated, unjustified rate hikes.

Raised the amount again, ridiculous policy for late psyments ( not only a charge but they out another lock on and it’s a pain to get it removed). I will be moving out soon.

I am submitting this complaint regarding CubeSmart’s handling of my long-term storage account at the 82 Fair Street location. I was a customer from 2004 through 2025.

Following CubeSmart’s acquisition of the facility in 2017, my rent was raised incrementally from $436 to $915.76 for the same unit, without meaningful notice or justification. During this same period, CubeSmart significantly reduced services and maintenance, including diminished climate control, closure of restrooms, removal of on-site staff, infrequent cleaning, and prolonged security gate failures.

In November 2025, CubeSmart claimed my automatic payment card was denied. My bank confirmed no charge attempt was made. CubeSmart refused to reattempt payment, required in-person payment, imposed penalties, charged a $36 administrative fee, and threatened lockout and auction. The issue was an expired card, which they refused to update. Notices were allegedly sent to outdated contact information that CubeSmart also refused to correct.

After more than 20 years of uninterrupted tenancy, I was treated with indifference and hostility. These practices appear designed to generate additional fees and revenue rather than resolve issues fairly. I believe CubeSmart engages in systematic price gouging and punitive billing practices that disadvantage long-term customers.

The facility is clean, people are relatively helpful. I've had a unit there for a few years. The rate increases are annoying but they are spelled out in the contract terms. The biggest annoyance is the security I don't know how they could make it better but my unit has been broken into a few times and things stolen. So the biggest advice I can give is do not store valuable electronics in it. But CubeSmart themselves do what they say they will, and are pretty professional and friendly.

Started renting the smallest space they offer in late August. $92 a month. They jacked it up to $120 in January. What a joke. Should have been same price for a year, that’s what they implied when we signed. Then immediately jacked up the price. Stay away from this facility. Hand carts are missing or broken, trash everywhere outside the main entrance. Very poorly run and intentionally misleading advertising and office personnel. I’d never have signed up if I knew my rate would explode 30% in a few months. Is the rate going to go up another 30% in another month??? Beware of this place and company.

Terrible communication, rude staff, gate never works, and insane price increases every 6 months (we're talking 44% at 6 months, which annualizes to 88%). This is totally out of touch with the marketplace, the neighborhood, and the industry. The local office plays it off as though their hands are tied, and pass you off to corporate, and corporate doesn't seem to care about customer satisfaction, let alone retention. Very unfortunate way to treat renters who pay on time, intend to store long term, but are subjected to rude staff, unmaintained premises, and unfathomable rate increases.

got my storage unit today in salem mass. and bill the g. m. was very helpful and pleasant to deal with. he answered all questions and showed me my unit and explained all that i needed to know. he had a great attitude and was patient and accomodating. it made the whole experience a positive one. it's nice to deal with people like this for a change. would definitley recommend this location if you need storage space,bill was very professional and customer friendly!

My overall experience was decent. The facility was clean and secure, and the move-out process was straightforward. The main frustration was the short-notice rate increase and lack of flexibility after being told support would be available. Clearer communication would have made a big difference.

This is an unsafe terrible place! Do not trust them! My son got a unit at cube self storage on West Hillsboro blvd in Coconut Creek about 4 months ago. The staff is terrible!!! They are useless idiots. Since he got the unit, which is in a shaded spot, the light did not work and was hanging by UNSAFE wires. My son reported it to the the useless staff at the opening of the unit. She said she would take care of it and be in touch with him. She did nothing! Then I went in there and spoke to them! They were both there. They said they would call us to meet the person to fix it asap! Its been a few months and nothing was done and no call to repair has been made. THIS UNIT IS NOT EVEN USEABLE. THIS IS A NEGLAGENT FACILITY!!! STAFF IS BEYOND USLESS! The staff are terrible! They have the worst customer service! They just do NOT care at all! Cube Smart Self Storage located at 4801 Hillsboro Blvd your service is terrible and unsafe! This company cant even change a light bulb! They are useless! Do NOT trust anything that you consider the slightest bit valuable with them! They will let you down...guaranteed!!

I've been a CubeSmart tenant since they opened in Bethpage years ago I was one of the first to join I've since moved to a few different units downsizing as I go.. I've just completed another downsize October 2025 and the young lady in the office Nataly was so very helpful and knowledgeable and she completed the transaction perfectly.. I approached her she was busy with something else but she stopped what she was doing and spent 15 minutes showing me the new unit and completing the paperwork.. she's an excellent associate.. thank you Joe

have rented here for many years and everything was fine till recently. I showed up at 6PM on a Saturday during the middle of my move with a rented U-Haul, to find out they had closed down the whole place and locked it up for the weekend WITHOUT NOTICE. The little note that was left on the gate was all that was done. No calls to give us advance notice, no simple email, nothing. So here I sit with a rented truck that went to waste because not only were they not open at 6PM on a Saturday but also closed ALL of Sunday as well. For me to show up on Monday and there be a lock on my storage because I was a week late on my payment. I went in to the office to discuss this matter and of course she couldn't do a single thing for me. Yet if they would of given NOTICE to the breech in contract they were going to do I could of scheduled my move out accordingly. I have called corporate, I have called the district manager, I have sent email after email. And sadly, no response what so ever!!!!!! When I first came to this storage, they had cameras up and truly cared for their customers. They also used to have affordable rates. Since then my rate has tripled, cameras have been taken down and simply no respect at all for the customers. Not to include the insurance they make you pay for every month is worthless and just a gimmick. Their "insurance" company is owned by a sister company of cubesmart and unless a nuclear bomb goes off or zombie apocalypse happens will they cover anything. So go elsewhere when renting a storage. This place sucks!!

A Complete Disaster

If you value your belongings and expect even a shred of customer service, RUN—don’t walk—away from CubeSmart. Our experience at the Warrensville Heights, OH location has been nothing short of a nightmare.

My husband and I rented a 10x25 outdoor unit at this location in September 2024, and in February we discovered our worst fears: water, ice, and slush covering the floor of our unit and ruining our belongings. Cardboard boxes soaked through. Art and personal items warped and destroyed. A leaking roof and faulty door allowed snow and rain to pour in, and it had clearly been happening for some time.

When I called the office, no one answered—even though it was during business hours. I left a message and eventually found an employee outside. Instead of offering help, this employee had the audacity to shrug and say, “You don’t have our insurance, so I can’t help you.”

Are you kidding me? Forget basic human decency—CubeSmart won’t even take responsibility for their own faulty unit!

We reached out to management, only to be met with cold indifference and zero accountability. The manager outright refused to speak with me because my name isn’t on the contract, even though we both share and pay for the unit. What kind of ridiculous policy is that?

To make matters worse, the official line we’ve been fed is that CubeSmart is not responsible for damage caused by leaks and poor maintenance unless we have their insurance. This is a clear and intentional evasion of responsibility.

We do have insurance, but that’s beside the point. This isn’t about insurance; it’s about a complete failure on CubeSmart’s part to provide a secure storage space, which is literally the only service they are supposed to offer. Instead, we were ignored, dismissed, and left to deal with the destruction of our belongings on our own.

CubeSmart’s Warrensville Heights location is a textbook example of how NOT to run a business. Zero accountability, incompetent staff, and a manager who refuses to engage with customers or take responsibility for the state of her facility.

If you want to store your belongings in a leaking, poorly maintained box with absolutely no help when things go wrong, then by all means, rent here. But if you care about your property and expect basic customer service, find literally any other storage company.

We’ll never use CubeSmart again, and we’ll be warning everyone we know to avoid them like the plague.

IF YOU STORE YOUR BELONGINGS HERE, THEY MAY BE STOLEN. I had two units in opposite sides of the storage facility. They both were broken into. I spoke with other tenants whose units were also broken into. One of my units was broken into twice because management refused to fix the holes the walls that the thieves punched through to get to several units in a row. I eventually moved everything to another facility nearby. I sent a letter to the facility and the corporate office and neither responded.

Cube. Smart I paid for air-conditioned storage. Been there 2 weeks and no air-conditioning. Clothes filled with mold. Metal furniture rusted. No security no cameras nobody on site in the night or Sunday. Increase the price all the time.
Manager said corporate dictates to maintain 80 F temperature. This temperature is ideal for mold growth

Great place to store items. Customer service is top notch.

Avoid this place at all costs!!! Lazy, incompetent crooks...best 3 words to describe this dump! Worst customer service you will ever experience! Im still at the cess pool now, been there only 2 months and the crooks just inform me price raising by $100! Now had the lowlife crooks been honest when I moved in I would never have used that rat hole to begin with! Its filthy, the bathrooms never work, your items are anything but safe in that place, the lighting system is the worst...I could go on n on...not even a single trash can in facility and the dumpster is off limits even if you rent a unit so there is trash everywhere. The place sucks..im shocked they dont have break ins nightly...and the customer service sucks..worst you will ever deal with...lazy, incompetent and do not care one bit about customers! Had i known all this 2 months ago I woukd never have rented from them!!!! The place is ridiculous avoid those criminals!!

I have rented many storage places before, but CubeSmart is the best ever. So glad I called to find out all the information about renting a place. BEST PRICES EVER. So clean and the workers are so nice and helpful. So glad I found them.