CurveWow Avaliações 

603
•
O TrustScore é 3.5 de um total de 5

3,6

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Beware of ordering from this company. If the items are unsuitable you may have difficulty obtaining a refund. I received an order in July and returned a dress within the 14 day period. I heard... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Purchased 3 dresses in the sale to try them for fit quality and service. The delivery was quick. The quality of the clothes far beyond expected and not cheap looking. Sizing very good and accurate, ma... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I waited eagerly for my first parcel (order CW269958) having read great reviews and noting the reasonable prices, and was totally overjoyed with my purchases. Two dresses, very simple in style, but ex... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Simple order and returns processes, superb customer service and good quality, well fitting clothes all at great prices. I was so fed up with being ripped off by other plus size stores, appalling cus... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de roupas Plus Size

Escrito pela empresa

CurveWow, the home of gorgeous plus size clothing in sizes 16-36. Check out our fantastic curve range and shop tops, dresses, skirts and much more!


Informações de contato

3,6

Bom

O TrustScore é 3.5 de um total de 5

603 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 96% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,6

Todas as avaliações

(603)

48 avaliações nos últimos 12 meses

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Avaliado com 4 de um total de 5 estrelas

Really nice items, too big

I've got some really nice items, but some of it is too big. I read the reviews before hand and was prepared for this but still too big on a lot of items. However I do really like what I've got so left a high review on style and practicality and the fact this site offers to do clothes for larger women. And stylish. So thank you!
Order ID: CW201412

15 de fevereiro de 2025
Avaliação não solicitada
logotipo da CurveWow

Resposta da CurveWow

Hi Cheyenne,

We're so glad you're happy with your order overall.

Thank you for the feedback on our sizing.

Laura

Avaliado com 5 de um total de 5 estrelas

Fantastic,from browsing to receiving delivery

Fantastic range of items,easy to order,very fast delivery service. Lovely dresses recieved exactly how they are described. Will definitely be ordering again.
Order CW202155

28 de fevereiro de 2025
Avaliação não solicitada
logotipo da CurveWow

Resposta da CurveWow

Hi Julia,

We're so glad you're happy with your CurveWow order.

Thank you for taking the time to write such a lovely review.

Laura

Avaliado com 4 de um total de 5 estrelas

Good quality, fair prices

Order ID - CW191363
First time using CurveWow so I was a little hesitant to place an order. The delivery time was really quick about 6 days. I was impressed with the quality of the items and the cost, as to sizing I would say they are quite generous. I kept two of the items ordered and returned the rest (ordered two sizes in each). The return process was straightforward but beware you have to be patient! It has taken 4 weeks for the money to go back into my account. I chased up the return on a number of occasions, it's impossible to speak in person but to be fair emails were replied to usually within 24 hrs. So overall, I will use them again in the future.

18 de janeiro de 2025
Avaliação não solicitada
logotipo da CurveWow

Resposta da CurveWow

Hi Lesley,

Thank you for taking the time to write an honest review.

We're so glad you're happy with the quality and cost of our items. We were slightly behind on our returns for a few weeks however we have now caught up so returns should be processed much faster moving forward.

Thanks,
Laura

Avaliado com 1 de um total de 5 estrelas

Ordered a dress way over a month ago…

Ordered a dress way over a month ago sent back as way too big ( my part ordering wrong size ) I sent it back pretty quick and still waiting for a refund they haven’t even accepted my parcel apparently after over 30 emails back and forth over the weeks they keep asking me the same questions does my head in so wrong

30 de janeiro de 2025
Avaliação não solicitada
logotipo da CurveWow

Resposta da CurveWow

Hi Katie,

I have looked into this for you and can see we have opened an investigation with Royal Mail as we have not received this parcel back at our warehouse.

I apologise for the delay, once we know more from Royal Mail we will contact you.

Thanks,
Laura

Avaliado com 1 de um total de 5 estrelas

Sort out your refunds process!

They really need to sort their refunds out. After claiming they didn't receive all of my refunds on a previous order, because I liked their clothes I decided to try and give them another chance. I have recently had to return items from two different orders, I send them back in the same package. One return has been processed (eventually, they received it on the 13th and we are now on the 27th) and the other hasn't. I think I've had enough of this company now unfortunately.

27 de fevereiro de 2025
Avaliação não solicitada
logotipo da CurveWow

Resposta da CurveWow

Hi Jane,

Refunds are processed within 10 working days of arriving back at our warehouse.

Please can you provide more information so I can look into this for you? Unfortunately I can't link this review to an order with the information provided.

Thanks,
Laura

Avaliado com 5 de um total de 5 estrelas

10/10

Love the dress I bought and delivery was spot on.
I’d recommend curvywow 10/10

14 de fevereiro de 2025
Avaliação não solicitada
logotipo da CurveWow

Resposta da CurveWow

Hi Lynne,

We're so glad you're happy with your dress!

Thank you for the lovely review.

Laura

Avaliado com 1 de um total de 5 estrelas

Disappointing

The dress looked fabulous online but when it arrived the quality was poor - an overlocked hem on a £40 dress! The cut and fit was also bad so it was returned.
I waited 10 days before I contacted them regarding the refund confirming to them the date they had received my parcel
back (I checked the tracking number online). I had a reply stating that it hadn’t yet arrived in their warehouse and to provide the receipt with the tracking number which I did and hey presto! I was refunded immediately.
My advice to you is keep your receipt should you ever have to return something and check the quality of the item before you decide to keep it as there are better made, cheaper ones on the high street.
I was hoping to be able to write a rave review but I always give an honest experience whatever I’m reviewing.

26 de fevereiro de 2025
Avaliação não solicitada
logotipo da CurveWow

Resposta da CurveWow

Hi Sara,

Refunds can take a few working days to arrive back at our warehouse and then can take up to 10 working days to be processed. I can see that you provided your proof of return so we speeded up this process for you.

I'm sorry to hear that you thought the quality of our dress was poor, thank you for your feedback. We are always aiming to improve our items.

Thanks,
Laura

Avaliado com 1 de um total de 5 estrelas

I am very disappointed with the…

I am very disappointed with the customer service from this company. No communication at all from them about my 2 returned orders. Of mine 1 containing 3 dresses and the other package containing 1. I have been waiting for a refund for about 3 weeks now and still haven't heard anything from them that a refund is being processed nothing. I can't even call them as they don't provide a number and I've emailed them privately and on their website also and yet still nothing. I just want my refunds back 🤦‍♀️

26 de fevereiro de 2025
Avaliação não solicitada
logotipo da CurveWow

Resposta da CurveWow

Hi Rachel,

I have looked into this for you and can see that both your refunds were processed yesterday and we sent a confirmation email about this to the email address used to purchase.

We also emailed you back this morning when you queried this.

Some refunds show in your account right away and some take a few working days depending on your bank.

Thanks,
Laura

Avaliado com 5 de um total de 5 estrelas

Quick delivery - Great product

Quick delivery, great product very happy with my new jumpsuit.

24 de fevereiro de 2025
Avaliação não solicitada
logotipo da CurveWow

Resposta da CurveWow

Hi Emma,

We're so glad you're happy with your jumpsuit!

Thank you for the lovely review.

Laura

Avaliado com 5 de um total de 5 estrelas

Quick delivery and great quality

Quick delivery and a great quality, reasonably priced dress.

13 de fevereiro de 2025
Avaliação não solicitada
logotipo da CurveWow

Resposta da CurveWow

Hi Sarah,

We're so glad you're happy with your order.

Thank you for the lovely review.

Laura

Avaliado com 4 de um total de 5 estrelas

Adverts should be more clear on padding used.

Always see the adverts come up on Facebook and love your models. They all look so gorgeous. Decided to order a few things. Love the fit of these, however, I feel you should advertise better on if the tops etc have padding. Also have ordered a swimsuit previously with this issue and very high up on the legs/bum. It’s ok. Tu would prefer to cover more of that part. Order number- CW199408.

14 de fevereiro de 2025
Avaliação não solicitada
logotipo da CurveWow

Resposta da CurveWow

Hi Gemma,

We're so glad you're happy with your orders. Thank you for the feedback.

Laura

Avaliado com 1 de um total de 5 estrelas

If I could give no stars I would

If I could give no stars I would. Ordered a swimming costume which was no where near true to size - ordered a 16 and was more like a large 18. On the basis of this I had to return it only to find they do not refund the £5.99 delivery fee. It also took a whole month to get my refund for the item. Absolutely disgusting when it is an issue with their sizing and out of my control. Will be pulling the card transaction for the remaining £5.99 out of principle. Avoid avoid avoid!

19 de fevereiro de 2025
Avaliação não solicitada
logotipo da CurveWow

Resposta da CurveWow

Hi Rachel,

The postage cost is non-refundable as this is the cost of the service to deliver the item to you. This is the same across majority of online companies.

I'm sorry to hear your swimsuit didn't fit quite right. We have plenty of feedback on our swimwear to say the items are true to size and excellent quality.

Thanks,
Laura

Avaliado com 5 de um total de 5 estrelas

Ordered several items, delighted.

Ordered several items, good sizing, style, colour and material. Delighted with my purchase and will definitely shop again with Curve Wow.

13 de fevereiro de 2025
Avaliação não solicitada
logotipo da CurveWow

Resposta da CurveWow

Hi Pauline,

We're so glad you're happy with your order.

Thank you for the lovely review.

Laura

Avaliado com 5 de um total de 5 estrelas

Beautiful clothes

Quick delivery , easy to use web site but overall the clothes are beautiful . It’s hard to get nice dresses when your a plus size that’s not old fashioned so curvewow is a god send . I’ve had a few dresses and I love them

18 de fevereiro de 2025
Avaliação não solicitada
logotipo da CurveWow

Resposta da CurveWow

Hi,

We're so glad you're happy with your CurveWow orders.

Thanks,
Laura

Avaliado com 1 de um total de 5 estrelas

Well ok I gave them the benefit of my…

Well ok I gave them the benefit of my doubt but NO 3 weeks gone now and I still haven't received my REFUND. Curvewow. This is disgusting I will go to consumer rights if I haven't recieved it in 24hrs

28 de janeiro de 2025
Avaliação não solicitada
logotipo da CurveWow

Resposta da CurveWow

Hi Paula,

I have looked into this for you and can see your refund was processed yesterday at 10:20am. We sent you a confirmation email about this to the same email that you used to purchase.

Some refunds show in your account right away and others can take a few working days depending on your bank and your payment method.

Thanks,
Laura

Avaliado com 3 de um total de 5 estrelas

Refunds are very slow

I followed the returns procedure, and tracked my parcel back to the company.
There was no acknowledgement of parcel being received, and no communication regarding refund until after I emailed to check.
The company suggests 10 working days to process refunds, but in reality it's taking several days longer.
The lack of communication is frustrating

- After receiving the generic reply to my review, I'd like to share the reality I experienced.
It took 15 working days, that's 21 calendar days, to process my return. And that's not inclusive of the further four working days for the money to return to my account.
I have another return being processed at the moment, today was Day 10 (working days), and I have had, as yet, no communication regarding my latest return and refund.


18 de fevereiro de 2025
Avaliação não solicitada
logotipo da CurveWow

Resposta da CurveWow

Hi Anne,

We don't send an email once a parcel arrives back at our warehouse however we send confirmation emails once a return is processed. Parcels are able to be tracked using the barcode number on your Royal Mail receipt.

Refunds are usually processed within 10 working days of arriving back at our warehouse. We recently experienced a slight backlog after our warehouse move however we are now back on track.

Thanks,
Laura

Avaliado com 1 de um total de 5 estrelas

Still awaiting a refund

Still awaiting a refund. They received the items back on the 30th of Jan. Sadly had to chase a few times. Very poor customer service. Sent another parcel back yesterday let's see how long that one takes. N what excuse they use.

18 de fevereiro de 2025
Avaliação não solicitada
logotipo da CurveWow

Resposta da CurveWow

Hi Joanne,

I have looked into this for you and can see that you have not provided the tracking information for this parcel so we are unable to track your return and speed up the return process for you.

I can see via email you mentioned that you returned this parcel on the 3rd of February, returns are processed within 10 working days of arriving back at our warehouse. Once your return is processed you'll receive an email confirmation.

Thanks,
Laura

Avaliado com 5 de um total de 5 estrelas

I love this site

I love this site. They have affordable yet trendy clothes for all sizes. The delivery is always excellent and the quality of the items speak for themselves. Overall very happy customer 😊

Ref: Order #189517

11 de janeiro de 2025
Avaliação não solicitada
logotipo da CurveWow

Resposta da CurveWow

Hi Maria,

Thank you for taking the time to write such a lovely review. We're so glad you're happy with your orders.

Thank you for being such a loyal customer.

Laura

Avaliado com 5 de um total de 5 estrelas

Amazing dresses

I really didn't know what to expect when I ordered my dresses. Well I needn't have worried. They are beautiful, well made and the design actually makes me look slimmer than I actually am! What a bonus! And such an amazing price too. Very fast delivery too. definitely going to use this company again and thoroughly recommend them.

16 de janeiro de 2025
Avaliação não solicitada
logotipo da CurveWow

Resposta da CurveWow

Hi Janice,

We're so glad you're happy with your dresses and first time shopping with CurveWow.

Thank you for taking the time to write such a lovely review.

Laura

Avaliado com 1 de um total de 5 estrelas

Shocking customer service and returns…

Shocking customer service and returns process.
I purchased 2 dresses in January snd returned one of them for a refund and they have refunded the wrong dress
leaving me £14 out of pocket.
The return process is very slow as it takes 2 weeks to get a refund acknowledgement and they are trying to say that I returned the lower priced dress which I still have hanging in my wardrobe.
They are also now not responding to my emails.

17 de fevereiro de 2025
Avaliação não solicitada
logotipo da CurveWow

Resposta da CurveWow

Hi Jean,

I have looked into this for you and can see the issue has now been resolved via email and you have been refunded the extra £14.

I apologise for the confusion.

Thanks,
Laura

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