Cutler and Gross Avaliações 

*** EDIT AFTER REPLY ***
Customer Care should take care of customers. Whatever the reason for delay was you should have notified the customer. But the most important thing is that your products should not have so evident quality problems (this is how I perceive those stains) and the customer to pay for it (the shipment, in Italy or abroad).
In any case the problem is solved: I'm not a C&G customer anymore.

There is very little you can ask an high-end (and expensive) pair of frame but to be high-quality. In 2 years I had to change my 300€ pair twice because they get stains apparently because my sweat is acid (but I use glasses since 1966 without big problems).
Customer service offer to polish it, by shipping it, at my expenses, from Italy to UK.
I told them this is not the answer I expected (this pair is less than 1 year old….there must be some form of warranty), and that, in any case, I can’t ship it to UK (outside EU….you can imagine the custom time required).
They told me they were going to check if I could ship them to the plant in Italy.
This was 10 days ago. Nothing after that.
So, zero quality, zero warranty, zero customer care.
Unbelievable

This is the first time I've needed glasses and the team in the Knightsbridge store couldn't do enough to help me and ensure i had the best lens and frame combination

The arm on my very expensive frames broke off so I dropped in to their Knightsbridge store to drop them off for repairs. I was told I couldn't enter unless I had an appointment. I had spent an hour on public transport getting there! I've tried several times to 'phone them for an appointment but it goes straight to voicemail. I have emailed them - no response. Avoid this store. Absolutely no customer service.

Ordered and paid 3 weeks later they said ohhh we couldn’t get in touch we have cancelled your order absolute lies will never use again

I spent almost £300 on a pair of frames which I then returned. Over 10 days later I had to chase them up for confirmation of receipt. The customer service was unable to account for it even though Royal Mail confirmed it had been signed for over a week prior.an email confirming it had been received was all I was expecting. I never received it.PayPal eventually notified me that a refund had been processed. The company never got in contact. For a “luxury” brand, this is disappointing.I also had to pay for return postage. I was surprised by this as high end brands often cover this. I will not be purchasing anything from them ever again.

Their customer service is non-existent. I was in contact with their staff for months (close to a year) over a poorly made pair of sunglasses. They refused to offer repairs for the lenses.

EDIT : They offered to tighten the sunglasses but requested for payment to fix the lenses.

Unethical, lacking in quality and for that price point there are several other companies worth purchasing from.

Purchased a pair of Cutler and Gross sunglasses that was poorly made. I requested for repairs and they initially offered to have it repaired free of charge and then stopped responding. I have email records of this.

They then refused repairs and told me to contact the online retailer fully aware online retailers can't repair faulty sunglasses.

Extremely poor customer service. The company is poorly run as even their CEO didn't get back to me despite numerous emails.

If you're looking for high quality sunglasses or eyewear, look elsewhere. This company is unethical and won't stand behind their products. I've spoke to several of their customer service reps and I wouldn't recommend purchasing any of the products.