Dacia UK Avaliações 

I have a stepway 73 plate which has been great and done 20k miles. It has developed an annoying rattling noise from the boot and as it is under warranty I booked it in today. Firstly the next appointment they have is 22 January next year then they want to charge £20 per day for a courtesy car and finally have said that it will cost £180 if they feel the fault is not covered by their warranty.
What a con!!!!
The cars may be cheaper than others but if they develop a problem it is more than likely going to cost you an arm and a leg, even if you have a warranty and you will have to wait a long time for it to be seen
Avoid the hassle, go to more reputable companies.

Both dacia bradford and dacia uk customers wont accept any accountability how much of a poor job a replacement antenna was fitted to my car they have simply stopped replying to my emails and promises of callbacks have not happened i will take this to the motor ombudsman to see a resolution. Reg YD71 FNP

Was reliable until the coolant pump failure on my 3.75 year old Dacia Sandero Stepway of less than 30K miles. All the Coolant leaked out quickly, which could of potentially caused a lot more damage to the engine.
And poor after warranty support from the dealership, which could only offer me recovery time of one week later and repair at dealership prices. Had to get an independent garage which recovered my vehicle and repaired fault within 2 days, at reasonable cost.
More recent problem,
Rheostat(heater blower resistor) keeps burning out, badly designed!

I purchased a Jogger in April of last year and can honestly say there are some strong points for and against this car and its makers.
To start, the car has never skipped a beat, performing well beyond my original expectations. This does, however, come with a few trade-offs.
I bought the 1.0 Tce Extreme model, which came with all the ancillary options (air conditioning, heated seats, Android Auto). The speaker system, which I was surprised by, is brilliant for the price point; I have had more expensive cars with less impressive sound. If you drive to work with your ears bleeding from loud music, this car will not disappoint. On cold mornings, the heated seats were a blessing, and the climate control came up to temperature within a few minutes of starting the car. On short journeys, the car is a nice place to be, but "short" is the key word.
On long journeys, the car becomes more like a Ryanair flight—to be endured only out of necessity. The little 1.0L engine is pokey and a lot of fun for round-town driving and trailblazing country roads. On the motorway, the tone changes as the "budget side" of Dacia becomes more apparent. I'm not suggesting it's a rough ride, but the interior seating is not really designed for comfort.
Having three kids, I thought the seven-seat design would be a benefit by giving them extra space, but the truth is it's like a Renault Clio with two child seats in the boot. I appreciate that I'm not providing much of a promotion for the car, and please don't see this as a witch hunt. The car is adequate for the school run, but it is not a long-distance cruiser. The interior is very plastic, which has the benefit of being relatively child-proof; the wipe-clean seats have come in handy, especially after a Maccies run with greasy chicken nugget hands and spilled milkshakes.
When the kids aren't in the car and you feel like being a little less responsible, you can throw the car into a corner or a roundabout, and it will join in with the fun. Given that it's a long car, it is surprisingly fun to drive and feels quite rigid. If you put your boot down and drop a gear, it will act more like a 1.8 than a 1.0.
If you need a bog-standard drive-to-work and school-run car, you will not be disappointed. I have no hard feelings against the car or Dacia's design. It's a genuine effort.
The downside is that if you buy this car new, it will depreciate like a supermarket apple. So I would strongly suggest buying used. Dacia's after-sales service is, for the most part, non-existent. If you want to change your car during your agreement, you are met with a vacant expression from sales staff and negative equity of around £3,000 after 18 months.

Utter disgrace. Car 2 weeks our of warranty, and needed new alternator and battery. Still faulty and Dacia refusing to help. Customer service is is exactly not that. They provide no service and tell you to get lost, repeating the same thing over and over until you go away. Shame on you Dacia! Look at your reviews and LEARN how to provide decent customer service!

I have a 21 plate Dacia Duster and I LOVE IT, Loads of room and a bigger boot than the ex wife !!! The reversing camera is great, as is the built in SatNav. I do however have 1 criticism. The cost of updating the maps on the SatNav is absolutely disgraceful. I do need to update, but it is cheaper for me to buy a new Garmin or TomTom with FREE lifetime updates. Sort this out Dacia. I certainly won't be ripped off by paying your hyper-inflated price.

Every time I had a issue, no one from Dacia would phone me back to deal with any issues I had on my Son's mobility car. Emails were very far and few between This created a very stressful experience.
A feedback to Dacia, start putting customers first, it is not just about selling cars it is about after sells service when things go wrong. In future I have strongly advised my son's carers if they have an issue with the car it is far quicker to go into their local Dacia Dealership and getting the issue addressed there and then or booking in an appointment to get the issue sorted, Face to face instead of over the phone and emails without anyone from Dacia coming back to you

Every year at time of MOT, service light comes on dashboard.
Once I get MOT done and oil change, I have to ask my garage to turn off idiot warning lights via their computer. Dacia,s servicing, I think, is far too expensive. Also I’m now without a radio as that has stopped working. Dacia said to take it in for investigation- but that would prove to be too expensive. This seems to be a common problem with the radios. Would not recommend Dacia as a consequence.

3 hours for an MOT, then told us 40mins more to fit a bulb. When we returned the receptionist was out and we waitied a further 15 mins. When challenged on time MOT took, receptionist (rude) told us that she tells everyone 30mins early to make sure they get there. I dont need time managing and have never been late for them. On arrival there on one occasion, we found a locked front
door, well past opening hours.
What a waste of our afternoon. Avoid.

Bought a 2021 Dacia Sandero from SMC Aldershot in January '25, which in the first few months of ownership had warranty claims for timing chain replacement and other repairs which were completed with the assistance of Dacia UK, annoying but at least the repairs were corrected in reasonable time.

A few months later I raised another issue, this time with the braking system, which is currently an ongoing case yet to be resolved with both Dacia UK and SMC Aldershot, however, now both parties haven't responded to me in weeks, even after chasing them up on numerous occasions.

It's a shame as I don't believe it's the build quality of the car that led to these problems on a vehicle of 4.5 years old and at 29k miles, but a combination of first owner driving style, minimal maintenance and not disclosing the vehicle history prior to handover to the second owner.

In hindsight, I should have walked away from the forecourt on that cold January day which would have saved me 7 months of motoring headache.

In the meantime I will check my inbox for a Dacia responce !! ( Holding breath )

I bought my Dacia Sandero three years ago and have done just over 30,000 miles. The car itself has been reliable with no serious problems.

The issue is with the service plan. I paid for 3 annual services up front, but when it came to the third one, Dacia refused to honour the agreement because I’d gone slightly over 30,000 miles — even though I’m still under 3 years. That feels very unfair and misleading.

I tried contacting Dacia customer services and was left on hold for 3 hours 30 minutes without ever speaking to anyone. I then tried Renault, but still no answer. If you ever need customer service, you’re screwed.

The car is fine, but the service plan and customer support have been a huge let-down. Avoid.

We went to buy a Dacia at a price that was advertised in the dealership, but soon found out the price was incorrect. Apparently, the advert had been up for weeks, yet no one noticed? We were told we couldn’t buy the car at the advertised price.

We then looked at a different spec of car, and that’s when the problems really began:

Application form filled out incorrectly.

They lost the copy of my driving licence.

Car was promised for delivery Tuesday — it didn’t arrive. Then we were told Thursday of the following week.

The day before, we got a call saying the car wouldn’t be ready until November — unless we accepted a different colour, which they could do by Friday.

Throughout, there was a lot of miscommunication within the team, including from the sales manager.

Most of the staff came across as quite arrogant, and overall the process was frustrating and unprofessional.

The only positive in the whole experience was Tom, a young member of staff who had only just started. From the beginning, Tom was supportive, genuine, and helpful. If it wasn’t for him, we probably wouldn’t have bought the car at all. When we finally picked the car up, Tom was the one who dealt with us, and everything went smoothly — the way it should have been from the start.

The other staff should take example from Tom. He’s a credit to the dealership, and the reason this review isn’t 100% negative.

Bought a used Dacia from main dealer in Horley last month. Generally pleased with the car but the after sales service, after we discovered one of the seatbelts didn't work, has been poor. Promises to call not met (1-star reviews are the only thing to get them moving - do try this!). They don't seem to know who I am when they call me or I call back. I don't feel like they value me as a customer or want to fix my problem: apparently it's not something they as a busines would be expected to pick up, as the car passed their checks? Well, my 5-seater is just a 4-seater until it's fixed. Despite an offer to bring it in (the appointment time proposed wasn't convenient), they couldn't tell me they'd fix it at their cost, despite this being a known issue on the MOT. So I've booked it in with a trusted local garage who I know will do a good job.

03/09/25: local garage fixed it. Dealer knew about it (from the MOT) and was slow to acknowledge; when they did, they hid behind policies and excuses, rather than just do right by the customer. Dreadful.

Bought nearly new car from Dacia Portsmouth and the process was seamless, very professional service and even taxed car for us. Very impressed.Thank you.

Bought a 71 plate Dacia Duster from a dealer. Only had it 9 months and the serpentine failed which led to the head gasket blowing and water in the engine. Basically, unusable. New engine cost wasn't worth it so scrapped. What a lemon. Never again.

Had a jogger for around 6 months. The boot door collapsed while i had my back to the car to assemble my wheelchair. It bent one of the gas struts but luckily no other damage. Took the car back to showroom them to show them what happen only to be told I was lying and had been swinging on it to make it break. Net result after 10 days being unable to acces my wheelchair I had to pay £90 for a replacement. Complained in writing to Dacia UK about the disgusting treatment I received and the unbelievably rude condescending staff only to get a phone call from someone who has no incling of customer service said the showroom told him yes, you've been swing on the strut which made it fail and had nothing at all to say about how I was treated. AVOID DACIA AT ALL COSTS. Thier customer care is utterly disgraceful.

Door of dacia are very dangerous.
They extend further than normal door and are curved sharply inside . They should definitely need to do something about it.
Secondly the seat adjuster is not good as well.

The service provided was very good, and very helpfully. Was kept updated on the car delivery. The handover of the car was very helpful which aided my introduction to the car. Overall it was an excellent experance and service provided.

Do not buy Dacia, especially not new.

The cars are generally cheaper than many others, and of course this will entice buyers in in these expensive times (myself included). However, if anything goes wrong with the car you are in for a world of trouble.

Customer service operate in a cyclical fashion whereby they actually provide zero help whatsoever and will attempt to push you onto a selected dealer or garage for the issue. This may be a serious issue where the car no longer feels safe to drive. Inevitably the place they send you offers you an appointment two months down the line. Already not good, especially if you need the car to get to work as I’m sure many people do.

The appointment finally comes around and they either say they can find no problem or need a part. Dacia does not have parts available. I am now 7 weeks deep into a wait for a part. I told them the car nearly caused an accident by dropping significant speed while pulling onto a motorway. They don’t care. Book it into the garage (two month wait). No offer of any other help. They are happy for customers to have to weigh up the choice of driving a dangerous car to get to work or losing their job.

The problems with my Dacia Duster from 2023 began in February 2025. They are unresolved in mid July 2025. We are still in the “understanding the issue” phase. Nothing has been done other than the order of a part that may or may not be the issue. I try following up with Dacia and all they are capable of doing is saying the part is on back order. They claim they are doing everything they can. That everything amounts to nothing.

Meanwhile I am paying monthly for a car that has almost had me in a serious accident thanks to a now five month old problem they won’t take seriously. Dacia are not worth the stress of dealing with.

69 plate Dacia Duster with less than 37k miles, windscreen wiper motor/linkage failed. Told the only part available to was the genuine one. This is a small DC motor, some metal bars and joints. The price Dacia charged was £385+ vat. Be very wary of buying from this company, I am aware that some genuine parts are pricier than you would expect but this is ridiculous. The fact that it failed after what is a relatively short time for such equipment is additionally concerning.