DAN Europe Avaliações 

My interactions with the hotline operator, Cecilia, were best in class. She was attentive to my needs and action oriented. She arranged a seamless handover to her colleague, who was then able to send the hospital the GoP to release me. I couldn't be more impressed with the level of service I received from the whole DAN team. You are the best!

For me the best service for diver and no diver

The care, support and treatment that was provided to me by DAN was outstanding.
DAN liaised with the Hyperbaric Dr's and staff at the chamber, I had assessments, chest x-ray, full blood test and was in the chamber within hours of arrival at the hospital. DAN increased the level of HBOT originally prescribed by the Hyperbaric doctors and I certainly felt that I was in very good hands and receiving the best care possible.
DAN contacted me frequently after my HBOT enquiring how I was feeling,
when I said I was still not good, their diving physician telephoned me and arranged further treatment for the next morning.
The whole process was very easy for me at a potentially very stressful time.
The support I received was highly efficient and provided in a very timely and caring manner.
I cannot praise or thank DAN enough for providing a fantastic personal and compassionate service.

Kompetente und hilfsbereite Versicherung!
Nach anfänglich kleinen Stadt Schwierigkeiten, muss man echt sagen , dass die Versicherung sehr bemüht ist die Anliegen der Versicherten umgehend zu klären. Danke für die Geduld.

Incredible team experienced in supporting divers. They will calmly work with you and your medical team to arrange and authorise any support or treatment you require and will stay with you throughout the journey, frequently checking in case you need further support. They have on-call doctors specialising in diving medicine who are ready to answer all of your questions around the clock and provide advice on best course of action. Really the only serious diving insurance you could possibly have.

Complimenti alla professionalità per come è stata gestita la pratica dalla sua segnalazione (in modo particolare quando ero all'estero) fino al risarcimento. Complimenti a tutti i Vs collaboratori. BRAVI!

DAN è stata eccezionale hanno risposto prontamente alla richiesta d’emergenza e messo a disposizione tutto il necessario , attivato il pronto soccorso più vicino e barca veloce per andare alla capitale,per il primo soccorso e il mio ricovero in clinica con conseguente camera iperbarica.

DAN communicated with the hyperbaric chamber physician and operators when I had dcs on a dive vacation. They made it easy to get treatment. They checked up on me afterwards to verify my recovery was progressing. I told them it was progressing very slowly and they helped guide me through a series of doctors and tests and an easy manner. They left me with a strong impression of caring for the human, which you don't find with insurance companies.

Durante una recente urgenza medica in Thailandia, ho avuto la fortuna di poter contare sull’assistenza di DAN Europe, e non posso che esprimere la mia più profonda gratitudine. In un momento così delicato e carico di preoccupazione, DAN si è rivelato un vero e proprio punto di riferimento, dimostrando non solo grande competenza e rapidità, ma anche una straordinaria umanità.

Dal primo contatto, mi sono sentito ascoltato, compreso e supportato. Ogni passo è stato gestito con una professionalità impeccabile: dalla valutazione della situazione alla comunicazione con i medici locali, fino all’organizzazione logistica e ai consigli pratici. Non si sono limitati a seguire un protocollo, mi hanno accompagnato come persone prima ancora che come professionisti.

La velocità con cui hanno risposto, la chiarezza nelle informazioni e la gentilezza in ogni scambio mi hanno fatto sentire al sicuro, anche a migliaia di chilometri da casa.

Consiglio DAN Europe a tutti i subacquei e viaggiatori: avere un’assicurazione è importante, ma avere al proprio fianco un team come quello di DAN Europe fa davvero la differenza.

Grazie di cuore, DAN. Non vi dimenticherò mai.

I was traveling to the Maldives and later to South Africa. I HAD SOME HEALTH PROBLEMS and DAN HELPED ME IN AN INCREDIBLE WAY. IMMEDIATE ASSISTANCE.

incredibly good backup!
They call and are really eager to help and they let me speak to a person in my own language who was very professional.
My second conversation with them was regarding a more serious diagnosis and I had questions regarding future diving, although they cannot say for sure that I can dive again, I am happy with the very professional and interesting answer and that they offer further discussion if I needed.

The quick response of the Dan and the professional medical assistance by phone that was very reassuring especially if you are in another country.

I broke my heel in an accident in Indonesia, and had DAN's additional travel cover. Medical expenses were reiumbursed with no hassle or negotiating, and I was flown back immediately after receiving a doctor's note, with the flight paid in advance and airport assistance arranged. All the customer service was friendly, clear and quick. It was really valuable to have this seamless support at a very stressful time... which other companies, in my experience, make even worse to avoid paying out at all the costs. DAN was great, easy to contact and quick to help. Can't recommend it enough and although I hope never to need it again, I'll definitely renew my policy every year!

I highly recommend DAN as your insurance. As most people I got this insurance hoping I would never need to use it. When I actually needed it in an emergency I was very positively surprised.
I highly appreciate the quick and easy way to contact the emergency hotline (only needed internet), their quick reaction and that I was directly communicated with a medical specialist in my language.
would definitely get insured with DAN again.

Easy to reach, real qualities for listening and very good advise

Ho contattato il DAN a seguito di un incidente in decompressione, che per fortuna non ha avuto conseguenze gravi. Devo dire che l'assistenza è stata ottima, operatrice e medico estremamente gentili e competenti. Sono stata anche ricontattata in seguito per avere notizie sul mio stato di salute.

DAN followed our case with empathy and at the same time in a very professional way, very happy with them.

I had a diving incident in the Philippines
Here I lay in a hospital bed awaiting Dan to approve tests for lung expansion and possible further damage.
I am here in the hospital bed 3 hours now
Just to explain what happened so far..
Started the contact with them and it seemed quick, they had a doctor call me telling me I need urgent tests
Then they told me to call my travel insurance to let them handle it. I told them they don’t support dive incidents and that’s why I paid for Dan gold package. After this,I had no idea where to go for the doctors tests I asked where do I go for them, and they had no idea
I had to search around for a hospital ready to make these tests
The initial hospital chosen was closed for reforms, so I asked the hotel owner which hospital is able to treat such injuries, he suggested a hospital in Manila, I called Dan and confirmed I would go there
4 hours journey, I arrive, doctors worried to start tests, and Dan tell me they never approved this hospital (even though they did on loadspeaker) and still 3 hours later they have not approved the tests

I have received offensive emails from some staff there and am still laying here in the hospital without care, the last one stated :we cannot replace the "emergency services".

An absolute disgrace

Just to let you know, DAN has not agreed to refund me for the lost mask because the amount was less than 500 euros... Next time, let's issue me an invoice for that amount, maybe easier and more interesting for the victim cover;)