I went to the Stratford Branch and I didn’t think the lady who did my test was treating me with equality, as she was treating the other lady so respectfully and giving her time to explain things. She... Ver mais
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Veja o que dizem as avaliações
At the John Lewis store in Welwyn Garden City the in-store experience was very good with a range of glasses that suited me and clear explanation of all the options. When I went back to order they war... Ver mais
A empresa respondeu
Brilliant service. I had to go back a few times because my new glasses were uncomfortable, but Aisha in the Battersea branch (apologies if I’ve misspelled your name) was patient, professional, and s... Ver mais
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This store? The Nottingham Branch! Wow. It’s phenomenal. The optometrist? I think her name was Iqra - wow. What a service. Never been so comfortable with an optometrist before, the level of detail she... Ver mais
Detalhes da empresa
Escrito pela empresa
At David Clulow Opticians, we pride ourselves on delivering more than just eye care — we combine expert knowledge, advanced technology, and a personal touch to make every visit exceptional. What sets us apart: Expertise you can trust – Our optometrists, bringing decades of experience and meticulous attention to detail, ensuring precise eye exams and tailored advice. Cutting-edge technology – We use the latest diagnostic and lens-fitting equipment to monitor eye health and provide the best vision solutions. Stylish, wide selection of frames – From designer brands, such as Chanel, Prada, Oliver People, RayBans and many more, our carefully curated collection ensures you find frames that suit both your style and needs. Personalised, friendly service – Every patient is treated with care and attention. We listen to your concerns, explain your options clearly, and guide you through the process with patience and professionalism. Commitment to quality – Whether it’s glasses, sunglasses, or contact lenses, we stand by the quality of our products and services.
Informações de contato
Reino Unido
- www.davidclulow.com
4,3
Excelente
550 avaliações
Sem histórico de pedidos de avaliações
Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas
Respondeu a 70% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Had an eye test that went well then was…
Had an eye test that went well then was presented to Jess at the counter who great and very helpful both with choice of lenses and frames.And here is hoping all measurements are correct so for me to enjoy having new glasses.
29 de abril de 2026
Avaliação não solicitada
Resposta da David Clulow Opticians UK
Dear David,
Thank you for taking the time to share your experience with us at David Clulow.
We’re so pleased to hear your eye test went well and that Jess was able to support you in choosing the right lenses and frames—she’ll be delighted to hear your kind feedback.
We take great care with all measurements to ensure the best possible outcome, so we’re confident you’ll enjoy your new glasses. If you need any adjustments once they arrive, please don’t hesitate to pop back in and we’ll be happy to help.
Kind regards,
Customer Care Team
Excellent service from Chi at David Clulow Leeds store
Excellent service ; Chi the Store Manager goes above and beyond.
Recently purchased some new prescription sunglasses and just returned for new varifocal glasses !
Highly recommended.
25 de abril de 2026
Avaliação não solicitada
Resposta da David Clulow Opticians UK
Thank you so much for your fantastic feedback and for your continued support of David Clulow Leeds.
We’re delighted to hear that Chi provided such excellent service and went above and beyond to support you—she’ll be thrilled to read your kind words. It’s great to know you’re enjoying your prescription sunglasses and have returned for varifocal glasses too.
Your recommendation means a lot to us, and we look forward to welcoming you back again soon.
Kind regards,
Customer Care Team
Excellent Customer Service
I bought a unique pair of glasses from David Clulow Cornhill, which I loved but accidentally broke. I had been told elsewhere that they would be impossible to repair, but when I took them into the store, Kayes went above and beyond to fix them for me.
They’re now as good as new, and I really couldn’t be happier. Fantastic customer service. Thank you — highly recommended.
27 de abril de 2026
Avaliação não solicitada
Resposta da David Clulow Opticians UK
Dear Dominic, Thank you so much for your kind review.
We’re delighted to hear how pleased you are with both your glasses and the service you received at our Cornhill store. David Clulow Cornhill
Kaye will be especially pleased to know that their efforts made such a difference. We always aim to go the extra mile for our customers, so it’s wonderful to hear that your glasses were restored and that you’re happy with the result.
We truly appreciate your recommendation and look forward to welcoming you back in the future.
Kind Regards
Customer Care Team
I have been going to David Clulow in…
I have been going to David Clulow in Ealing for about 20 years and have been impressed with the service and quality of the glasses provided since then. The optometrists have taken care to refer me on for any further investigation if any problem identified during examination.
13 de abril de 2026
Avaliação não solicitada
Resposta da David Clulow Opticians UK
Dear Patricia,
Thank you for your continued loyalty over the past 20 years — that truly means a great deal to us.
We’re so pleased to hear that you’ve consistently been happy with both the service and quality of your glasses at David Clulow Ealing. It’s especially encouraging to know that our optometrists’ care and attention, including referring you for further investigation when needed, has given you confidence in your eye care.
We really appreciate your kind words and look forward to supporting you for many more years to come.
Kind Regards
Customer Care Team
Great service and professionalism
I’ve been a customer ant the Cambridge store for many years. I have always found the staff very helpful and welcoming. The optometrists are excellent. This time I found David very helpful with the choice of new glasses.
23 de abril de 2026
Avaliação não solicitada
Resposta da David Clulow Opticians UK
Dear John, Thank you for your kind review and for your continued loyalty over the years.
We’re delighted to hear that you’ve consistently experienced great service and professionalism at David Clulow Cambridge. It’s wonderful to know that our team has always made you feel welcome and that our optometrists have met your expectations.
We’ll be sure to pass on your feedback to David as well — he’ll be very pleased to hear he was able to help you choose your new glasses.
We truly appreciate your support and look forward to seeing you again soon
Kind Regards
Customer Care Team
Great service and selection of…
Great service and selection of sunglasses.
22 de abril de 2026
Avaliação não solicitada
Resposta da David Clulow Opticians UK
Thank you for your lovely review.
We’re so pleased to hear that you enjoyed both the service and our selection of sunglasses at David Clulow. Providing a wide range of styles alongside excellent customer care is something we take great pride in.
We appreciate your feedback and hope to see you again soon.
Kind Regards
Customer Care Team
Top class outfit
I’ve been a customer for many years and they always always meet or exceed expectations. Their chief optometrist is really good and has great equipment and systems which allow her to track changes in my eyes over time very effectively. The rest of the staff are friendly and helpful. Everyone is really well trained and the premises are very nice. Top class outfit.
20 de abril de 2026
Avaliação não solicitada
Resposta da David Clulow Opticians UK
Thank you for your wonderful review and for your continued loyalty over the years.
We’re delighted to hear that we consistently meet — and even exceed — your expectations at David Clulow. It’s especially great to know that you value the expertise of our chief optometrist and the advanced equipment we use to monitor and care for your eye health over time.
Your kind words about our team, training, and store environment mean a great deal to us. We truly appreciate your support and look forward to continuing to provide you with the highest level of care.
Kind Regards
Customer Care Team
A really personalised experience from Bath
A really personalised experience from the Bath store. Yvette the optometrist was careful, respectful and knowledgeable and Abbie in the shop was helpful and supportive about my choices for two new pairs of spectacles. Great service and a happy and welcoming environment
17 de abril de 2026
Avaliação não solicitada
Resposta da David Clulow Opticians UK
Dear Michael Owen, Thank you for your kind review.
We’re delighted to hear that you had such a personalised experience at David Clulow Bath. Yvette and Abbie will be especially pleased to know that their care, expertise, and support made such a positive difference to your visit.
Creating a welcoming and comfortable environment is very important to us, so it’s wonderful to hear that reflected in your experience.
We truly appreciate your feedback and hope you enjoy your new spectacles.
Kind Regards
Customer Care Team
Not all that glitters is gold.
I had an eye test at David Clulow Harrods. I have no complaints about the optician who carried it out.
The eye test was like in any other optical store. But the biggest surprise was receiving the prescription for new lenses. The optician manually draw a table on piece of paper in order to fill it in with the information. At first, I thought these were some notes she would later enter into the computer, but no — that was the prescription for me. Is this professional? This must be some kind of joke!! An eye test for £80, overall twice as expensive as in other places. The prescription looked like I had written it myself, and I was wondering whether to show it at the optical studio where the lenses in my glasses were supposed to be replaced.
28 de março de 2026
Avaliação não solicitada
Resposta da David Clulow Opticians UK
Thank you for taking the time to share your feedback.
We’re pleased to hear that you were satisfied with the clinical care provided by the optometrist at David Clulow Harrods, but we’re sorry to learn that other aspects of your experience did not meet your expectations.
We understand your concerns regarding the format of your prescription. While prescriptions can sometimes be written by hand and still remain valid, we appreciate that presentation is important and should reflect the high standards our customers expect from us. Your feedback has been noted and will be shared with the team to review and improve our processes.
We also regret that you felt the experience did not reflect the value of the service provided. Delivering both excellent clinical care and a professional overall experience is very important to us.
If you would be open to discussing this further, we would welcome the opportunity to speak with you directly and address your concerns. Please feel in the requested information and i will be in contact with you myself.
Thank you again for your feedback
Kind Regards
Customer Care Team
The experience was very helpful
The experience was very helpful, i was informed on various glasses on what could suit me best
18 de abril de 2026
Avaliação não solicitada
Resposta da David Clulow Opticians UK
Dear Kaiden,
Thank you for your kind review.
We’re delighted to hear that you found your experience helpful and that our team was able to guide you through the different options to find glasses that suit you best at David Clulow.
Kind Regards
Customer Care Team
Had great service
Had great service along the whole process from frame to lens selection. Clinton was great help and aided with the styling service and the all their plans to choose the best one for me.
17 de abril de 2026
Avaliação não solicitada
Resposta da David Clulow Opticians UK
Thank you for your kind review, Rodrigo.
We’re delighted to hear that you had a great experience throughout the whole process, from choosing your frames to selecting your lenses at David Clulow. It’s wonderful to know that Clinton was able to support you with styling and help you find the best option to suit your needs.
We really appreciate your feedback and hope to welcome you back again soon.
Kind Regards
Customer Care Team
Loughton branch patience and enthusiasm!
The Loughton branch is my local and I’ve been going through the process of fitting contact lenses for the first time. The whole team, in particular Andrula who has helped me from start to finish, has been extremely patient and encouraging! It was a challenging process for me but they got me to a place of confidence and I’m so grateful, thank you to the whole team.
16 de abril de 2026
Avaliação não solicitada
Resposta da David Clulow Opticians UK
Thank you so much for your lovely review.
We’re delighted to hear that you had such a positive experience at your local David Clulow Loughton, especially while starting your contact lens journey. We understand that it can be a challenging process at first, so it’s wonderful to know the team — and Androulla in particular — were able to support you with patience and encouragement every step of the way.
Helping our customers feel confident and comfortable is incredibly important to us, and your feedback means a great deal.
We’ll be sure to pass on your kind words to the team, and we look forward to seeing you again soon.
Kind Regards
Customer Care Team
Thought I could not afford to be there
They have been my optometrist for at least 5 years. I returned this week to get a quote as my vision has declined and asked for my prescription to be sent to my email. The lady serving me is either racist or classist and I can tell that she assumed I could not afford to be there and asked if I had been there for testing twice, even though I clearly gave her my details and she can see my details on the system. It was the Kingston Branch. She did not forward my prescription as I requested and was saying anything at all just so I would hurry and leave. Fyi I am a Barrister. I hope she is fired because there should be no place for prejudice or racism particularly in health care.
13 de abril de 2026
Avaliação não solicitada
Resposta da David Clulow Opticians UK
Dear Sasher Robinson, Thank you for bringing this to our attention.
We are very sorry to hear about your recent experience at our Kingston branch. This is not the level of service or professionalism we expect, and we take concerns around discrimination or feeling unwelcome extremely seriously.
We sincerely apologise for the way you were made to feel. Every customer should be treated with respect, care, and professionalism at all times, and it’s clear that we fell short on this occasion. We also apologise that your prescription was not sent to you as requested.
I will be looking into this matter as a priority and will be in contact with you directly to discuss your experience further and ensure this is addressed appropriately.
Thank you again for your feedback — we truly appreciate you taking the time to share it with us
Kind Regards
Customer Care team
Have been a client for over 50 years…
Have been a client for over 50 years and find their service exemplary and staff charming.
12 de abril de 2026
Avaliação não solicitada
Resposta da David Clulow Opticians UK
Dear Diane, Thank you for your incredible loyalty over the past 50 years — that truly means a great deal to us.
We’re delighted to hear that you continue to find the service exemplary and our team charming at David Clulow. Your continued support is genuinely appreciated, and it’s always a pleasure to look after long-standing customers like yourself.
We look forward to welcoming you again soon.
They must be good… I’ve been going to the Loughton branch for 20 odd years
Been going to the Loughton branch for around probably 20 years, because for me they are the best. The staff are always so friendly and helpful, which makes the whole experience a pleasure.
I can always rely on and trust their judgement when trying on and choosing new frames and/or contacts.
I welcome And along with the eye tests, glasses and contacts.
They have an excellent choice of frames and lenses, and, with their purchasing plan, buying a new pair of glasses is straight forward, especially with the cost being spread over a couple of years.
9 de abril de 2026
Avaliação não solicitada
Resposta da David Clulow Opticians UK
Thank you for your wonderful review and for your loyalty over the past 20 years — it truly means a lot to us.
We’re delighted to hear that you continue to have such a positive experience at David Clulow Loughton. It’s great to know that our team’s friendliness and support make your visits enjoyable, and that you feel confident trusting their advice when choosing frames and contact lenses.
We’re also pleased that you find our range and purchasing options helpful in making things simple and manageable.
Your continued support is genuinely appreciated, and we look forward to welcoming you again soon.
Kind Regards
Customer Care Team
Best optician service
Juli and Gina were both amazing at helping me pick out my glasses and contact lenses. I felt comfortable letting them know exactly what I needed and wanted and would come back again and again for their lovely customer service. I recommend anyone looking for glasses or contacts to visit this store, as they were really friendly but also very professional and good at their job. Thank you :)
12 de abril de 2026
Avaliação não solicitada
Resposta da David Clulow Opticians UK
Dear Sena,
Thank you so much for your kind review.
We’re delighted to hear that Juli and Gina provided such a positive experience and helped you find the perfect glasses and contact lenses. It’s wonderful to know you felt comfortable sharing exactly what you wanted — that’s exactly the experience we aim to create for every customer at David Clulow.
Your recommendation means a great deal to us, and we’ll be sure to pass on your lovely feedback to both Juli and Gina.
We look forward to welcoming you back again soon.
Kind Regards
Customer Care Team
I had a fantastic experience at David…
I had a fantastic experience at David Clulow Victoria. The manager and the entire team were incredibly professional, attentive, and helpful throughout my visit. The level of service was exceptional—I highly recommend this branch for anyone looking for expert care and a great selection.
11 de abril de 2026
Avaliação não solicitada
Resposta da David Clulow Opticians UK
Thank you for your wonderful review.
Dear Cheryl, We’re delighted to hear that you had such a fantastic experience at David Clulow Victoria. It’s great to know that the manager and the team provided professional, attentive, and helpful service throughout your visit.
Your recommendation means a great deal to us, and we’re pleased you were happy with both the level of care and our selection.
We look forward to welcoming you back again soon.
Kind Regards
Customer Care Team
Unacceptable Service and Lack of Accountability
I had an extremely disappointing experience at the David Clulow Opticians store at John Lewis, 300 Oxford Street. What should have been a simple lens replacement turned into a two-month ordeal involving incorrect prescriptions (twice), damage to my glasses by staff, and repeated delays.
I was promised a new replacement frame, which was not initially honoured, and when it was finally provided, it was also damaged. The store manager was unhelpful, gave inconsistent information, and showed a lack of accountability throughout. Unacceptable service.
I used to trust David Clulow, but after this experience, I have completely lost confidence and would not recommend them.
8 de abril de 2026
Avaliação não solicitada
Great friendly service
Great friendly service. Really happy with the 2 glasses frames I chosen, they look super stylish.
4 de abril de 2026
Avaliação não solicitada
Resposta da David Clulow Opticians UK
Thank you so much for your kind review.
We’re delighted to hear you received great, friendly service and that you’re happy with your new glasses. It’s fantastic to know you love the frames you chose — stylish and perfect for you!
We really appreciate your feedback and look forward to welcoming you back again soon.
Kind regards,
Customer Care Team
Eye exam cancelled without telling me
Just visited the Tunbridge Wells store for an eye exam but was bumped in favour of a “husband and wife” appointment. Not impressed, this was at 3pm on bank holiday Friday. I asked why they had not contacted me and was told that they did not know why. Very unprofessional.
3 de abril de 2026
Avaliação não solicitada
Resposta da David Clulow Opticians UK
Dear Mr Coin,
Thank you for taking the time to share your feedback and for speaking to me today on the phone. Once again I’m very sorry to hear about your experience at our Tunbridge Wells store. I completely understand how frustrating it must have been to arrive for your 3pm appointment, especially on a bank holiday, and not be seen at the time expected.
On this occasion, the store experienced an unexpected delay of around 15 minutes due to consecutive appointments, which unfortunately impacted your booking. Whilst delays can sometimes occur, we absolutely agree that you should have been informed the moment they noticed the delay, and we apologise that this did not happen.
I would like to reiterate our sincere apologies for the inconvenience and for the lack of communication, which fall below the standard we aim to provide our customers.
Your feedback has been shared with the store team to ensure we improve our communication in situations like this going forward.
Kind regards,
Customer Care Team
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