Derails Avaliações 479

Excellent stock of a vast range of materials and models. Delivery as promised on every occasion.

This was my first order with Derails, which arrived on time, and well packaged.
I am now making out a second order - with confidence in Derails.

Great Model shop. I use De-rails for virtually all my on-line hobby purchases - their service is second to none. Very friendly efficient service - couldn't ask for more - just wish I lived a little closer!

I've just bought a nice Plasser crane from Derails to go with the other things I've bought from them over the years - they're usually the first place I look. Generally good prices and (unusually, these days) free postage over £20. As usual it was sent out quickly, and very well packed - not floating around in a huge cardboard box with some token packing material in with it. The one time I had a problem with an order, which was definitely not their fault, the communication and way they dealt with it was excellent. They also have the best pre-ordering policy I've seen from any company. And if you sign up to their emails you don't end up being bombarded with several a day. I can highly recommend them. I wish more companies were like this!

I recently purchased an EFE Rail Plasser YOB Crane from Derails. The model arrived quickly and securely packaged. Unlike other retailers which charge P&P (or you have to place large orders), with Derails P&P is free with orders over £20. This impressed me greatly as the model itself was no more expensive than from other shops. I also received a follow up email to check that everything was ok, which was a nice touch. Overall, I was very happy with my purchase and would highly recommend Derails.

I would like to express my appreciation for the excellent service and products provided by Dan and his family. My order arrived very quickly with very good communication from Dan. I was also very impressed by the personal, very kind follow up email from Dan which I have to say has been quite unique as opposed to other suppliers, not just in the model railway community. I have no hesitation in recommending Dan and Derails to anyone else wishing to purchase from them. Their delivery price policy is very welcome also!
Best wishes
Chris

A really excellent and personal service. Items arrived as quickly as they possibly could and were exactly as described. One of the items was, I think, almost impossible to find elsewhere. Impressive follow up email from Dan. Hope I can deal with Derails again. Delighted to recommend to others. The free postage on what was a small order was a real attractive bonus

I recently placed two more orders with Derails. I was kept up to date with the status of my orders throughout and received them safe, sound and very quickly. Derails prices are very competitive and I love the reward points. Highly recommend Dan and his team at Derails

Great service, ordered and received within a couple of days with free delivery. Will definitely use again.

Good prices, quick delivery.

Item purchased, Rapido Y7/H class NER #1303.
Ordered on Friday, dispatched on Saturday and delivered on SUNDAY... bigger retailers take note of this outstanding model shop. 🤗⭐️⭐️⭐️⭐️⭐️

What a excellent supplier do deal with. No issues with the product or delivery even take the time to contact you to see if your satisfied with your purchase. Would definitely use again

Great service from Derails. Easy to use website and my order was delivered 2 days later. Brilliant.

Great service from Derails. They went the extra mile to get my purchase to me. Highly recommended

I have placed several orders recently, all arrived within the time scales requested.
Derails cater for all railway modelling requirements and I would recommend them to anyone who’s hobby is railway related.thanks.

Great products at a great price, quick and well packed delivery. But most importantly, and something that is rare these days, great and personalable interactions. Thank you

Very promp service nothing is to much trouble and VERY competitive postage rates .

Great company to deal with, ordered several items all which were despatched very promptly, were well packaged and delivered when stated. Overall a great service underlined by a follow up email just to ensure everything was completed to my satisfaction.

Order was dealt with swiftly, and parcel arrived intact and well packed. What pleased me was the fact that the loco had been tested, thus saving a return, as we know that there are always a few duds in production runs.