Recently encountered poor Q running with an AC Pannier.I tried to adjust the pick ups by taking the keeper plate off but could not reassemble.Contacted Dan and staff and the response was quite superb... Ver mais
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Excellent service again from Derails, very fast delivery and the goods arrived very well packaged. Would highly recommend this business as their prices are competitive and the products excellent.
This is my "go-to" model shop. They are always helpful, informed and ready to go "above and beyond" to help. They have good stock levels and great pricing. Plus there is a rewards points scheme too.... Ver mais
I’m completely new to the model railway hobby and Danny at Derail has been an absolute star with me. I made a large order for track and he called to ask If I needed any more as I had ordered the maxim... Ver mais
Detalhes da empresa
Escrito pela empresa
Derails is a model shop from the Forest of Dean, Gloucestershire. We also have an online site which reaches to all parts of the UK. We aim to provide some of, if not the, lowest prices on the net, whilst still providing the service of a small, more customer orientated company. We stock all of the major brands and are still expanding!
Informações de contato
Unit 4, Unicorn House,, GL16 8AA, Coleford,, Reino Unido
- 01594 835935
- sales@derails.co.uk
- www.derails.co.uk
Excellent stock of a vast range of…
Excellent stock of a vast range of materials and models. Delivery as promised on every occasion.
This was my first order with Derails
This was my first order with Derails, which arrived on time, and well packaged.
I am now making out a second order - with confidence in Derails.
Great Model shop - great service!
Great Model shop. I use De-rails for virtually all my on-line hobby purchases - their service is second to none. Very friendly efficient service - couldn't ask for more - just wish I lived a little closer!
Another 5 star review!
I've just bought a nice Plasser crane from Derails to go with the other things I've bought from them over the years - they're usually the first place I look. Generally good prices and (unusually, these days) free postage over £20. As usual it was sent out quickly, and very well packed - not floating around in a huge cardboard box with some token packing material in with it. The one time I had a problem with an order, which was definitely not their fault, the communication and way they dealt with it was excellent. They also have the best pre-ordering policy I've seen from any company. And if you sign up to their emails you don't end up being bombarded with several a day. I can highly recommend them. I wish more companies were like this!
Great Model Railway Shop
I recently purchased an EFE Rail Plasser YOB Crane from Derails. The model arrived quickly and securely packaged. Unlike other retailers which charge P&P (or you have to place large orders), with Derails P&P is free with orders over £20. This impressed me greatly as the model itself was no more expensive than from other shops. I also received a follow up email to check that everything was ok, which was a nice touch. Overall, I was very happy with my purchase and would highly recommend Derails.
An appreciation of my contact and excellent service from Derails.
I would like to express my appreciation for the excellent service and products provided by Dan and his family. My order arrived very quickly with very good communication from Dan. I was also very impressed by the personal, very kind follow up email from Dan which I have to say has been quite unique as opposed to other suppliers, not just in the model railway community. I have no hesitation in recommending Dan and Derails to anyone else wishing to purchase from them. Their delivery price policy is very welcome also!
Best wishes
Chris
Really excellent and personal service
A really excellent and personal service. Items arrived as quickly as they possibly could and were exactly as described. One of the items was, I think, almost impossible to find elsewhere. Impressive follow up email from Dan. Hope I can deal with Derails again. Delighted to recommend to others. The free postage on what was a small order was a real attractive bonus
Great supplier of model railway equipment
I recently placed two more orders with Derails. I was kept up to date with the status of my orders throughout and received them safe, sound and very quickly. Derails prices are very competitive and I love the reward points. Highly recommend Dan and his team at Derails
Great service
Great service, ordered and received within a couple of days with free delivery. Will definitely use again.
My kind of model shop.
Item purchased, Rapido Y7/H class NER #1303.
Ordered on Friday, dispatched on Saturday and delivered on SUNDAY... bigger retailers take note of this outstanding model shop. 🤗⭐️⭐️⭐️⭐️⭐️
What a excellent supplier do deal with
What a excellent supplier do deal with. No issues with the product or delivery even take the time to contact you to see if your satisfied with your purchase. Would definitely use again
Great service from Derails
Great service from Derails. Easy to use website and my order was delivered 2 days later. Brilliant.
Very quick and reliable service
Great service from Derails
Great service from Derails. They went the extra mile to get my purchase to me. Highly recommended
I have placed several orders recently
I have placed several orders recently, all arrived within the time scales requested.
Derails cater for all railway modelling requirements and I would recommend them to anyone who’s hobby is railway related.thanks.
Great service
Great products at a great price, quick and well packed delivery. But most importantly, and something that is rare these days, great and personalable interactions. Thank you
Very promp service nothing is to much…
Very promp service nothing is to much trouble and VERY competitive postage rates .
Great company to deal with
Great company to deal with, ordered several items all which were despatched very promptly, were well packaged and delivered when stated. Overall a great service underlined by a follow up email just to ensure everything was completed to my satisfaction.
Great that the loco was tested first
Order was dealt with swiftly, and parcel arrived intact and well packed. What pleased me was the fact that the loco had been tested, thus saving a return, as we know that there are always a few duds in production runs.
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